Contacting Huawei Technical Support - Huawei IDS1000-A Maintenance Manual

IDS1000-A Air-Cooled Container Data Center
All-in-One Maintenance Guide

2.4 Contacting Huawei Technical Support

If a fault alarm persists after you locate and rectify the fault by following instructions in this
document, contact Huawei technical support for remote troubleshooting assistance.
When contacting Huawei technical support, you need to provide the following information:



You can obtain technical support from Huawei over the network or telephone. For details, see
Table
Table 2-4 Obtaining technical support from Huawei
If...
A critical alarm
is generated.
A non-critical
alarm is
generated.
Issue 01 (2016-01-10)
Full name of the site where the fault alarm occurs
Name and phone number of the contact person
Fault scenario and detailed fault information
2-4.
Then...
Refer to the
emergency
operation guide.
Contact the
Technical Assistant
Center in China.
Contact Technical
Assistant Center in
other regions.
Refer to alarm
handling cases or
obtain related
documentation.
Submit service
requests online.
If access to documents is unavailable, upgrade the access rights as prompted.
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
Method
Clear the alarm by following the procedure
described in the emergency operation guide. If
no information is available, contact Huawei
technical support.
Hotline in China: 400-822-9999
Log in to http://e.huawei.com, and click
of the desired region.
 Log in to http://e.huawei.com, and click
 Browse or enter keywords to search for
related troubleshooting documents.
Log in to http://e.huawei.com, and click
2 Preparations
to obtain the hotline
to obtain help.
to obtain help.
7