Customer Assistance; Suggestions For Obtaining Service For Your Vehicle; Prepare For The Appointment; Prepare A List - Jeep WRANGLER 2020 Owner's Manual

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SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE

Prepare For The Appointment

If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may not
be covered by the warranty. Discuss additional
charges with the service manager. Keep a
maintenance log of your vehicle's service history.
This can often provide a clue to the current
problem.

Prepare A List

Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.

CUSTOMER ASSISTANCE

Be Reasonable With Requests

If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.

IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,

talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve

the concern, you may contact the manufac-
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address

Owner's telephone number (mobile, home

and office)
Authorized dealer name

Vehicle Identification Number (VIN)

Vehicle delivery date and mileage
