Troubleshoot The Key Expansion Module; Key Expansion Module Does Not Go Through The Normal Start Up Process - Cisco 8800 Series Manual

Cisco IP Phone Accessories
• usr= the BroadSoft user being monitored by BLF with 8888 as the phone being monitored. Replace 8888
Step 4 (Optional) To enable the busy lamp field to work with both speed dial and call pickup enter a string in the
following format:
fnc=blf+sd+cp;sub=xxxx@$PROXY;usr=yyyy@$PROXY
Where:
sd= speed dial
cp= call pickup
You can also enable busy lamp field only with call pickup or speed dial. Enter the string in the following
format:
fnc=blf+cp;sub=xxxx@$PROXY;usr=yyyy@$PROXY
fnc=blf+sd;sub=xxxx@$PROXY;usr=yyyy@$PROXY
You can also configure the parameter in the configuration file (cfg.xml) by entering a string in the following
format:
<Unit_1_Key_2_ ua="na">fnc=blf;ext=3252@$PROXY;nme=BLF_3252</Unit_1_Key_2_>
Step 5
Click Submit All Changes.

Troubleshoot the Key Expansion Module

Procedure
Step 1 Open a CLI.
Step 2
Enter the following command to enter debug mode:
debugsh
Step 3
Enter ? to see all available commands and options.
Step 4 Use the applicable commands and options to find the desired information.
Step 5
To exit debug mode, press Ctrl-C.

Key Expansion Module Does Not Go Through the Normal Start Up Process

Problem
When you connect a key expansion module to a phone that is connected to a network port, the key expansion
module doesn't start up.
with the exact number of the monitored phone. $PROXY is the server. Replace $PROXY with the server
address or name.
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
Troubleshoot the Key Expansion Module
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