Troubleshooting; Feature Troubleshooting; Acd Call Information Missing; Phone Doesn't Show Acd Softkeys - Cisco 8800 Series Manual

Troubleshooting

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Feature Troubleshooting

Here is troubleshooting information related to some of the phone features.

ACD Call Information Missing

Problem
A call center phone does not see call information during a call.
Solution
• Check the phone configuration to determine if Call Information Enable is set to yes.
• Check the Broadsoft server configuration to determine if the user's Device Profile is configured with

Phone Doesn't Show ACD Softkeys

Problem
The phone doesn't display the Agent Sign In or Agent Sign Out softkeys.
Feature Troubleshooting, on page 419
Phone Display Problems, on page 422
Report All Phone Issues from the Phone Web Interface, on page 423
Factory Reset the Phone from the Pone Web Interface, on page 424
Report a Phone Problem Remotely, on page 424
Capture Packets, on page 425
Voice Quality Troubleshooting Tips, on page 425
Where to Find Additional Information, on page 426
"Support Call Center MIME Type".
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
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C H A P T E R
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