Cisco 8800 Series Manual page 270

Parameters for Call Center Agent Setup
Parameter
Disposition Code Enable
Trace Enable
Emergency Escalation Enable
Cisco IP Phone 8800 Series Multiplatform Phone Administration Guide for Release 11.3(1) and Later
250
Cisco IP Phone Configuration
Description
Enables the user to add a disposition code.
Perform one of the following:
• In the phone configuration file with
XML(cfg.xml), enter a string in this format:
<Disposition_Code_Enable_1_
ua="na">Yes</Disposition_Code_Enable_1_>
• In the phone web page, select Yes to enable this
feature. Select No to disable it.
Options: Yes and No
Default: Yes
Enables the user to trace the last incoming call.
Perform one of the following:
• In the phone configuration file with
XML(cfg.xml), enter a string in this format:
<Trace_Enable_1_
ua="na">Yes</Trace_Enable_1_>
• In the phone web page, select Yes to enable this
feature. Select No to disable it.
Options: Yes and No
Default: Yes
Enables the user to escalate a call to a supervisor in
case of emergency.
Perform one of the following:
• In the phone configuration file with
XML(cfg.xml), enter a string in this format:
<Emergency_Escalation_Enable_1_
ua="na">Yes</Emergency_Escalation_Enable_1_>
• In the phone web page, select Yes to enable this
feature. Select No to disable it.
Options: Yes and No
Default: Yes