Mercedes-Benz Sprinter 907 2018 Operating Instructions Manual page 249

Arranging a service appointment via
Mercedes PRO connect
If you have activated the maintenance manage‐
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom‐
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime‐
dia system reminds you after a certain amount of
time that a service is due. A prompt appears ask‐
ing if you would like to make an appointment.
To arrange a service appointment: select
#
Call.
After your confirmation, the vehicle data is
sent and a Mercedes-Benz Customer Centre
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This service outlet will then contact you
within 24 hours.
%
If you select Later after the service message
appears, the message is hidden and reap‐
pears after a certain period of time.
Consenting to data transfer for Mercedes
PRO connect
Requirements:
There is an active service call (
R
If the accident and breakdown management serv‐
ices are not activated on Mercedes PRO, the
you want to transmit vehicle data and the vehi-
cle's position to the Mercedes-Benz Customer
Centre in order to improve the processing of
your request? message is shown.
Select Yes.
#
Relevant identification data is transmitted
automatically.
More information on Mercedes PRO: http://
www.mercedes.pro
Transferred data during a service call
In certain countries you must confirm the data
transfer.
When you make a service call via Mercedes PRO
connect, various data will be transmitted.
Depending on which service is activated, the fol‐
lowing data is transmitted when a call is made:
vehicle identification number
R
R
R
R
R
R
R
The following data is transmitted if no service is
activated and the data protection prompt has
been confirmed:
R
R
R
R
The following data is transmitted if the data pro‐
tection prompt has been rejected:
R
R
Mercedes PRO
Information about Mercedes PRO
When you log in with a user account to the
Mercedes PRO portal, then services and offers
from Mercedes-Benz Vans will be available to
you.
Availability is country-dependent.
page 246).
→
For more information consult a Mercedes-Benz
Service Centre or visit the Mercedes PRO portal:
Do
http://www.mercedes.pro
Mercedes-Benz emergency call system
Information on the Mercedes-Benz emer‐
gency call system
The Mercedes-Benz emergency call system only
functions in areas where mobile phone coverage
is available from the relevant contract partner.
Insufficient network coverage from the relevant
contract partner may result in an emergency call
not being transmitted.
The ignition must be switched on before an auto‐
matic emergency call can be made.
%
MBUX multimedia system
reason for the initiation of the call
language set in the multimedia system
confirmation of the data protection prompt
current vehicle location
service and workshop code
selected data about the status of the vehicle
vehicle identification number
reason for the initiation of the call
language set in the multimedia system
confirmation of the data protection prompt
reason for initiating the call
rejection of the data protection prompt
The Mercedes-Benz emergency call system is
activated at the factory. Using the Mercedes-
Benz emergency call system is free of charge.
247