Mercedes-Benz Sprinter 907 2018 Operating Instructions Manual page 248

246
MBUX multimedia system
numbers. In emergencies, you can also use the
Mercedes-Benz emergency call system
( page 248).
→
Calling the Mercedes-Benz Customer Centre
using the multimedia system
Requirements for using Mercedes PRO con‐
nect services in the vehicle:
you have access to a GSM network
R
the contract partner's GSM network coverage
R
is available in the respective region
the ignition must be switched on so that vehi‐
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cle data can be transferred automatically
Multimedia system:
© Phone
, .
Call Mercedes PRO
#
After confirmation, the multimedia system
sends the required vehicle data.
The data transfer is shown in the multimedia
system display. Then, you can select a service
and be connected to a specialist at the
Mercedes-Benz Customer Centre.
Making a call via the overhead control panel
1
Service call button
2
Release catch for the cover on the G but‐
ton (SOS button)
3
G button (SOS button)
To make a service call: press button 1.
#
To make an emergency call: press the
#
release catch for the cover on G button
2 briefly to open.
Press and hold G button
#
one second.
g
.
connect.
3 for at least
An emergency call can still be triggered when a
service call is active. This has priority over all
other active calls.
Information on the service call via the over‐
head control panel
A call to the Mercedes-Benz Customer Centre
has been initiated via the Service call button in
the overhead control panel.
In the event of a breakdown, you will get support:
A qualified Mercedes-Benz technician carries
R
out repairs on site and/or the vehicle will be
towed to the nearest Mercedes-Benz Service
Centre.
You may be charged for these services.
You can find information on the following topics:
activation of Mercedes PRO connect
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operating the vehicle
R
nearest Mercedes-Benz Service Centre
R
other products and services from Mercedes-
R
Benz
Data is transmitted during the connection to the
Mercedes-Benz Customer Centre (
Information on Mercedes PRO connect acci‐
dent management
The Mercedes PRO connect accident manage‐
ment is an extension of the Mercedes-Benz emer‐
gency call system ( page 248).
→
An emergency call is made to the Mercedes-Benz
emergency call centre after an accident:
a voice connection is made to a contact per‐
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son at the Mercedes-Benz emergency call
centre
if necessary, the contact person at the
R
Mercedes-Benz emergency call centre for‐
wards the call to Mercedes PRO connect acci‐
dent management
if necessary, the vehicle will be towed to a
R
Mercedes-Benz service centre
If the vehicle detects a minor accident, a mes‐
sage appears in the multimedia system.
The message is confirmed in the multimedia sys‐
tem:
a voice connection is made to a contact per‐
R
son at Mercedes PRO connect accident man‐
agement.
if necessary, the vehicle will be towed to a
R
Mercedes-Benz service centre.
page 247).
→