Cisco Interactive Experience Client 4600 Series User Manual

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Cisco Interactive Experience Client 4600 Series
User Guide
Release 2.3.1
April 3, 2015
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-26457-08

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  Summary of Contents for Cisco Interactive Experience Client 4600 Series

  • Page 1 Cisco Interactive Experience Client 4600 Series User Guide Release 2.3.1  April 3, 2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-26457-08...
  • Page 2 Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system.
  • Page 3 A P P E N D I X Content Guidelines A P P E N D I X HD Video Conferencing Between Two IECs Using the Video Encoder Card A P P E N D I X Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 4 Contents Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 5: Table Of Contents

    Interactive Experience Manager Administrator Guide for instructions on how to install and configure the software. This chapter explains the audience and scope of this user guide and provides an overview of the Cisco Interactive Experience Client 4600 Series. The topics in this chapter are the following: What’s New in This Release, page 1-2...
  • Page 6: What's New In This Release

    Support for universal remote controllers. By uploading a LIRC config file for the remote to the new • IR Configuration property in the IEM, a user can use that remote instead of the default Cisco remote. Virtual keyboard support for the IEC's System Settings.
  • Page 7: Audience

    The Cisco Interactive Services Solution is the collective name for a product family that consists of hardware and software including the Cisco Interactive Experience Manager software and the Cisco Interactive Experience Client 4600 Series hardware and software.
  • Page 8: Cisco Interactive Experience Manager

    Panasonic Connected Solutions Agent. The devices are configured remotely through a combination of device, user, profile, and policy settings from the Cisco IEM, Configuration settings are distributed between user and device settings. Policies represent dynamic and transportable setup rules.
  • Page 9: Cisco Interactive Experience Client 4600 Series

    Chapter 1 Introduction Cisco Interactive Services Solution Monitoring: Data is sent from the devices to the Cisco IEM at regular intervals. A user can analyze • the event logs and performance data to troubleshoot issues. Cisco Interactive Experience Client 4600 Series The Cisco Interactive Experience Client (IEC) 4600 Series is a robust, configurable, and manageable web device designed for public venues and web-centric delivery.
  • Page 10: Kiosk Navigation

    Go forward one page button – Customer uses this arrow to go to the next page. • Print currently loaded page button – Customer uses this button to print the current page if the kiosk • is hooked up to a printer. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 11: Package Contents

    To optimize the video quality, the IEC 4600 Series should be connected to a 1080p LED or LCD video Note display using either HDMI (preferred) or VGA. To install and configure the Cisco IEC 4600 Series, you will need the following: Video monitor (non-touch screen or touch screen) •...
  • Page 12 USB mouse (wired or wireless) • Webcam (optional) • Ethernet cable • Wireless network credentials (optional) • IEM installed and configured • After you have assembled all the equipment, proceed to Chapter 2. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 13 Setting Up the IEC Revised: April 3, 2015 Chapter Overview This chapter explains how to do set up the equipment and configure the Cisco IEC 4600 Series so that it displays the startup URL. Topics in this chapter include: Connecting the Hardware, page 2-2 •...
  • Page 14: Connecting The Hardware

    Connecting the Hardware Connecting the Hardware The Cisco IEC 4600 Series is easy to setup. This section describes how to choose a location for the device, mount it, and connect it to a video display, keyboard, mouse, and electrical outlet.
  • Page 15 1 USB two-stack connector 1 USB two-stack connector Right I/O Buttons 1 Power On/Off button (with 1 Power On/Off button (with soft/hard power option) soft/hard power option) 1 Reset button 1 Reset button Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 16: Environmental Tolerance Ranges

    Cisco IEC 4600 Series Environmental Tolerance Ranges: Altitude Altitude US Customary Unit Modern Metric Unit Minimum Maximum Minimum Maximum Operating and 0 feet 6,561 feet 0 meters 2,000 meters non-operating 1. Above sea level. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 17: Warnings

    Les installasjonsinstruksjonene før systemet kobles til strømkilden. Aviso Leia as instruções de instalação antes de ligar o sistema à fonte de energia. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 18 Chapter 2 Setting Up the IEC Connecting the Hardware Varning! Läs installationsanvisningarna innan du kopplar systemet till strömförsörjningsenheten. Figyelem Mielott áramforráshoz csatlakoztatná a rendszert, olvassa el az üzembe helyezési útmutatót! Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 19 Existe peligro de explosión si la batería se reemplaza de manera incorrecta. Reemplazar la batería exclusivamente con el mismo tipo o el equivalente recomendado por el fabricante. Desechar las baterías gastadas según las instrucciones del fabricante. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 20 Existe risco de explosão se a bateria for substituída incorretamente. Substitua a bateria somente com o mesmo tipo ou um tipo equivalente recomendado pelo fabricante. Descarte as baterias usadas de acordo com as instruções do fabricante. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 21 Der er risiko for eksplosion, hvis batteriet ikke udskiftes korrekt. Batteriet må kun udskiftes med samme eller med en tilsvarende type, som anbefales af producenten. Bortskaf brugte batterier i overensstemmelse med producentens instruktioner. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 22: Product Disposal

    O descarte definitivo deste produto deve estar de acordo com todas as leis e regulamentações nacionais. Advarsel Endelig bortskaffelse af dette produkt skal ske i henhold til gældende love og regler. Cisco Interactive Experience Client 4600 Series User Guide 2-10...
  • Page 23 Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is • connected. Consult the dealer or an experienced radio/TV technician for help. Cisco Interactive Experience Client 4600 Series User Guide 2-11...
  • Page 24: Rf Exposure

    Equipment must be installed and operated using the relevant manuals and only installed with the correct Note cables and connectors. Cisco Systems Inc. is not responsible for any radio or television interference caused by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user’s authority to operate the equipment.
  • Page 25 • FCC Web site: http://www.fcc.gov/encyclopedia/radio-frequency-safety FDA Website http://www.fda.gov • Health Canada: http://hc-sc.gc.ca/ewh-semt/radiation/index-eng.php • World Health Organization Internal Commission on Non-Ionizing Radiation Protection at • www.who.int/emf Mobile Manufacturers Forum at www.mmfai.org • Cisco Interactive Experience Client 4600 Series User Guide 2-13...
  • Page 26: Choosing A Location

    Connecting the Hardware Choosing a Location The Cisco IEC 4600 Series is intended for indoor use only. The Cisco IEC 4600 Series must be located within eight feet of an electrical outlet for the power adapter to reach the outlet.
  • Page 27: Connecting And Powering Up

    To optimize the video quality, the IEC 4600 Series should be connected to a 1080p LED or LCD video display using the HDMI cable. If the display is a touch screen, connect an USB cable to it and an USB interface on the Cisco IEC 4600 Step 6 Series.
  • Page 28: Registering The Iec

    Turn on the power to the video display. Step 8 Connect an Ethernet cable to the LAN port on the Cisco IEC 4600 Series. Connect the other end of the Step 9 Ethernet cable to an Ethernet wall jack or Ethernet port on a router or switch.
  • Page 29: Configuring The System

    Configuring the System To configure the system, you will need the Cisco IEM URL. If you do not know the URL, contact the administrator in your company who installed and configured the Cisco IEM.
  • Page 30 Configuring the System Figure 2-5 Server Tab Enter the device name in the Device name field. The name you choose will be used in the Cisco IEM to Step 4 identify this device. Only alphanumeric and underscores can be entered in the device name field.
  • Page 31 Figure 2-7 Registration Successful Notification Click Reboot now. Step 14 When you complete the selections in this window, click Apply. Step 15 To exit the System window, click Close. Step 16 Cisco Interactive Experience Client 4600 Series User Guide 2-19...
  • Page 32 Step 17 Figure 2-8 Reboot Icon in the System Settings Window The COBRA screen appears. Figure 2-9 COBRA Screen Next you will connect the Cisco IEC 4600 Series to the Cisco IEM. Cisco Interactive Experience Client 4600 Series User Guide 2-20...
  • Page 33: Connecting To The Network

    Connecting to the Network Connecting to the Network The Cisco IEC 4600 Series can be connected to the network using an Ethernet (wired) or wireless connection. Either can be configured using DHCP or entering an IP address. By default, the IEC 4600 Series is configured to look for a DHCP-enabled Ethernet network. If you are connecting to another type of network (either static IP, Wireless, or both), you need to configure the network using the Emergency Configuration Mode as described in “Using Emergency Configuration...
  • Page 34 Enter the primary DNS server’s IP address in the Primary DNS server IP Address field. If there is a second DNS server, enter the secondary DNS server’s IP address in the Secondary DNS server IP Address field. Cisco Interactive Experience Client 4600 Series User Guide 2-22...
  • Page 35 Click Apply. Step 5 To exit the Network window, click Close. Step 6 In the System Settings window, click Reboot. Step 7 Figure 2-13 Reboot Icon in the System Settings Window Cisco Interactive Experience Client 4600 Series User Guide 2-23...
  • Page 36 Chapter 2 Setting Up the IEC Connecting to the Network If the network connection is changed, the Cisco IEC 4600 Series device’s IP address will change. Record the new IP address. Step 8 If the DHCP check box is checked, uncheck the Use DHCP check box.
  • Page 37: Configuring A Wireless Connection

    Connecting to the Network Figure 2-15 Reboot Icon in the System Settings Window If you change the network connection, the Cisco IEC 4600 Series device’s IP address will change. Be sure to record the new IP address. Configuring a Wireless Connection...
  • Page 38 Connecting to the Network Figure 2-16 Network Icon in System Settings Window Click the Wireless radio button. Step 3 Figure 2-17 Wireless Interface Click Scan. Step 4 All the wireless networks detected are displayed. Cisco Interactive Experience Client 4600 Series User Guide 2-26...
  • Page 39 In the Security tab, enter the information requested. Step 6 If the security type is WEP: • From the Key Type drop-down list, choose ASCII or HEX. – Enter the key in the Key field – Cisco Interactive Experience Client 4600 Series User Guide 2-27...
  • Page 40 Connecting to the Network Figure 2-19 WEP Security Key Field and Type Drop-Down List If the security type is WPA Personal or WPA2 Personal: • Enter the passphrase in the Passphrase field. – Cisco Interactive Experience Client 4600 Series User Guide 2-28...
  • Page 41 From the EAP Method drop-down list, choose the EAP method used. – From the Inner Method drop-down list, choose the inner method used. – If it requires a SSL certificate, check the Use SSL Certificate check box. – Cisco Interactive Experience Client 4600 Series User Guide 2-29...
  • Page 42 From the EAP Method drop-down list, choose the EAP method used. – From the Inner Method drop-down list, choose the inner method used. – If it requires a SSL certificate, check the Use SSL Certificate check box. – Cisco Interactive Experience Client 4600 Series User Guide 2-30...
  • Page 43 Chapter 2 Setting Up the IEC Connecting to the Network Figure 2-22 IEEE802.1X Security Fields, Drop-Down Lists, and Check Box Step 7 Click the IP address tab. Cisco Interactive Experience Client 4600 Series User Guide 2-31...
  • Page 44 If there is a second DNS server, enter the secondary DNS server’s IP address in the Secondary DNS server IP Address field. Click Apply. Step 9 To exit the Network window, click Close. Step 10 In the System Settings window, click Reboot. Step 11 Cisco Interactive Experience Client 4600 Series User Guide 2-32...
  • Page 45: Connecting To The Cisco Iem

    Connecting to the Cisco IEM Figure 2-24 Reboot Icon in the System Settings Window If you change the network connection, the Cisco IEC 4600 Series device’s IP address will change. Be sure to record the new IP address. Connecting to the Cisco IEM This section assumes that either you or an administrator at your company has already installed and configured the Cisco IEM.
  • Page 46 Click Enter. Step 6 After login, the Cisco IEM opens. In the left pane, choose Devices. Step 7 Figure 2-26 Devices Double-click the device’s icon in the center pane. Step 8 Cisco Interactive Experience Client 4600 Series User Guide 2-34...
  • Page 47 To get the startup URL, you need to apply a policy. Click the Policies tab. Step 9 Figure 2-28 Policies Tab Ask your administrator which policy you should apply. Step 10 From the Available policies list, choose the policy. Step 11 Cisco Interactive Experience Client 4600 Series User Guide 2-35...
  • Page 48 You can select more than one policy at a time by pressing Select (for sequential policies) or CTRL (for non-sequential policies). Step 13 Click Apply. In the right pane, click Predefined actions to display the list of Predefined actions. Step 14 Cisco Interactive Experience Client 4600 Series User Guide 2-36...
  • Page 49 Figure 2-31 Predefined Actions List Click Reboot. Step 15 Click Ok in the Reboot Device dialog box to reboot the Cisco IEC 4600 Series. Step 16 Figure 2-32 Reboot Device Dialog Box The video display will now show the content from the startup URL. If you want to change how the startup URL appears, refer to the Cisco Interactive Experience Manager Administrator Guide.
  • Page 50: Calibrating The Touchscreen

    You can calibrate the screen at any time. To calibrate the touchscreen, follow these steps: Press Ctrl-Alt-S to access the System Settings menu. Step 1 Cisco Interactive Experience Client 4600 Series User Guide 2-38...
  • Page 51: Using Emergency Configuration Mode

    Using the emergency configuration mode should be your last resort. This is primarily done if you do not have Internet access and you have tried to solve the issue to no avail. Consult the Cisco Interactive Services Solution Troubleshooting Guide first.
  • Page 52 Double-click on the device icon to display the tabs containing information about that particular device. Step 3 In the General tab, click on the Maintenance Code button. Step 4 Figure 2-36 Maintenance Code Button in General Tab Cisco Interactive Experience Client 4600 Series User Guide 2-40...
  • Page 53 Step 5 Click on the gear button on the screen. Step 6 Figure 2-38 Gear Button on Screen You will be prompted for an access code. Enter the maintenance code. Step 7 Cisco Interactive Experience Client 4600 Series User Guide 2-41...
  • Page 54: Using A Vnc Viewer

    Step 4 “VNC_Start” or “VNC_Viewer”. Step 5 Check the Is action check box to make this policy runtime. Check the Add to custom actions checkbox to create a custom action. Step 6 Cisco Interactive Experience Client 4600 Series User Guide 2-42...
  • Page 55 Step 13 Launch a VNC viewer. Step 14 In the VNC Server field, enter the IEC’s IP address followed by a colon and the port number. For Step 15 example, 188.32.16.55:5980. Cisco Interactive Experience Client 4600 Series User Guide 2-43...
  • Page 56 If for example the Maintenance Code is 6A54F3, enter “6A54F3”. The password will not work if you enter “6a54f3”. The screen will then show the application that is currently running on the IEC. Cisco Interactive Experience Client 4600 Series User Guide 2-44...
  • Page 57 Setting Standalone Mode, page 3-30 – – Changing the IEM’s URL, page 3-32 • System Logs, page 3-40 – Sorting Logs, page 3-41 Enabling the Debug Mode, page 3-45 – Reboot, page 3-46 • Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 58: Network Settings

    Configuring Settings Network Settings Network Settings The Cisco IEC 4600 Series can be connected to the network using an Ethernet (wired) or wireless connection. Either can be configured using DHCP or an IP address. Configuring an Ethernet Connection using DHCP If you want to configure an Ethernet (wired) connection to your network using DHCP, follow these steps: Press Ctrl-Alt-S to display the System Settings window.
  • Page 59 Configuring Settings Network Settings Figure 3-2 Use DHCP Check Box Step 5 Click Apply. To exit the Network window, click Close. Step 6 In the System Settings window, click Reboot. Step 7 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 60: Configuring An Ethernet Connection Using A Static Ip Address

    Figure 3-3 Reboot Icon in the System Settings Window If you change the network connection, the Cisco IEC 4600 Series device’s IP address will change. Be sure to record the new IP address. Configuring an Ethernet Connection using a Static IP Address...
  • Page 61 If the DHCP check box is checked, uncheck the Use DHCP check box. Step 4 Figure 3-5 Use DHCP Check Box Enter the IP address in the IP Address field. Step 5 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 62: Configuring A Wireless Connection Using Dhcp

    Step 12 Figure 3-6 Reboot Icon in the System Settings Window If you change the network connection, the Cisco IEC 4600 Series device’s IP address will change. Be sure to record the new IP address. Configuring a Wireless Connection using DHCP...
  • Page 63 Chapter 3 Configuring Settings Network Settings Figure 3-7 Network Icon in System Settings Window Click the Wireless radio button. Step 3 Click Scan. Step 4 Figure 3-8 Scan Button Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 64 In the Security tab, enter the information requested. Step 6 If the security type is WEP: • From the Key Type drop-down list, choose ASCII or HEX. – Enter the key in the Key field. – Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 65 Configuring Settings Network Settings Figure 3-10 WEP Security Key Field and Type Drop-Down List If the security type is WPA Personal or WPA2 Personal: • Enter the passphrase in the Passphrase field. – Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 66 From the EAP Method drop-down list, choose the EAP method used. – From the Inner Method drop-down list, choose the inner method used. – If it requires a SSL certificate, check the Use SSL Certificate check box. – Cisco Interactive Experience Client 4600 Series User Guide 3-10...
  • Page 67 From the EAP Method drop-down list, choose the EAP method used. – From the Inner Method drop-down list, choose the inner method used. – If it requires a SSL certificate, check the Use SSL Certificate check box. – Cisco Interactive Experience Client 4600 Series User Guide 3-11...
  • Page 68 Chapter 3 Configuring Settings Network Settings Figure 3-13 IEEE802.1X Security Fields, Drop-Down Lists, and Check Box Step 7 Click on the IP address tab. Cisco Interactive Experience Client 4600 Series User Guide 3-12...
  • Page 69 If the DHCP check box is not checked, check the Use DHCP check box. Step 9 Click Apply. Step 10 To exit the Network window, click Close. In the System Settings window, click Reboot. Step 11 Cisco Interactive Experience Client 4600 Series User Guide 3-13...
  • Page 70: Configuring A Wireless Connection Using A Static Ip Address

    Figure 3-15 Reboot Icon in the System Settings Window If you change the network connection, the Cisco IEC 4600 Series device’s IP address will change. Be sure to record the new IP address. Configuring a Wireless Connection using a Static IP Address...
  • Page 71 Network Icon in System Settings Window Click the Wireless radio button. Step 3 Click Scan. Step 4 Figure 3-17 Scan Button Click on a network name to select a network. Step 5 Cisco Interactive Experience Client 4600 Series User Guide 3-15...
  • Page 72 Enter the key in the Key field. – Figure 3-18 WEP Security Key Field and Type Drop-Down List If the security type is WPA Personal or WPA2 Personal: • Enter the passphrase in the Passphrase field. – Cisco Interactive Experience Client 4600 Series User Guide 3-16...
  • Page 73 From the EAP Method drop-down list, choose the EAP method used. – From the Inner Method drop-down list, choose the inner method used. – If it requires a SSL certificate, check the Use SSL Certificate check box. – Cisco Interactive Experience Client 4600 Series User Guide 3-17...
  • Page 74 From the EAP Method drop-down list, choose the EAP method used. – From the Inner Method drop-down list, choose the inner method used. – If it requires a SSL certificate, check the Use SSL Certificate check box. – Cisco Interactive Experience Client 4600 Series User Guide 3-18...
  • Page 75 Chapter 3 Configuring Settings Network Settings Figure 3-21 IEEE802.1X Security Fields, Drop-Down Lists, and Check Box Step 7 Click on the IP address tab. Cisco Interactive Experience Client 4600 Series User Guide 3-19...
  • Page 76 IP Address field. When you complete the selections in this window, click Apply. Step 14 To exit the Network window, click Close. Step 15 In the System Settings window, click Reboot. Step 16 Cisco Interactive Experience Client 4600 Series User Guide 3-20...
  • Page 77: Proxy Server Settings

    Proxy Server Settings Figure 3-23 Reboot Icon in the System Settings Window If you change the network connection, the Cisco IEC 4600 Series device’s IP address will change. Be sure to record the new IP address. Proxy Server Settings The proxy settings only apply to standalone mode. If you are in standalone mode, you can enable a proxy server.
  • Page 78 In the Proxy Server dialog box, choose the Static radio button as proxy type. Step 4 Figure 3-25 Proxy Server Dialog Box Enter the host address in the Host field. Step 5 Cisco Interactive Experience Client 4600 Series User Guide 3-22...
  • Page 79: Autoconfiguration Script Option

    Step 1 Press Ctrl-Alt-S to display the System Settings window. Step 2 If the IEC is managed by an IEM, enter its maintenance code. Step 3 Click the Proxy Server icon. Cisco Interactive Experience Client 4600 Series User Guide 3-23...
  • Page 80 In the Proxy Server dialog box, choose the Autoconfiguration script radio button as proxy type. Step 4 Figure 3-28 Proxy Server Dialog Box Enter the proxy script in the Script field. Step 5 Cisco Interactive Experience Client 4600 Series User Guide 3-24...
  • Page 81: Autoconfiguration Url Option

    Press Ctrl-Alt-S to display the System Settings window. Step 1 If the IEC is managed by an IEM, enter its maintenance code. Step 2 Click the Proxy Server icon. Step 3 Cisco Interactive Experience Client 4600 Series User Guide 3-25...
  • Page 82 Figure 3-30 Proxy Server Icon in System Settings Window In the Proxy Server dialog box, choose the Autoconfiguration URL radio button as proxy type. Step 4 Figure 3-31 Proxy Server Dialog Box Cisco Interactive Experience Client 4600 Series User Guide 3-26...
  • Page 83: System Settings

    There are three tabs in the System settings window: Server, Device, and LAN. To configure the system, you will need the Cisco IEM URL. If you do not know the URL, contact the administrator in your company who installed and configured the Cisco IEM.
  • Page 84 Now you will configure the system to connect the Cisco IEC 4600 Series device to the Cisco IEM. Enter the device name in the Device name field. The name you choose will be used in the Cisco IEM to Step 3 identify this device.
  • Page 85 Click the Switch to managed button. The Account Details dialog box opens. The information entered Step 7 here will be used to access the Cisco IEM. If you do not know this information, obtain it from the administrator who installed and configured the Cisco IEM.
  • Page 86: Setting Standalone Mode

    Configuring Settings System Settings Setting Standalone Mode If you will not use the Cisco IEM to manage the kiosk, configure the Cisco IEC 4600 Series using the standalone mode. Warning If you have already registered a Cisco IEM account, choosing standalone will unregister that account.
  • Page 87 Enter the device location in the Device Location field. Click the Switch to standalone button. Step 6 In the Account Details dialog box, enter the account name in the Account field. Step 7 Cisco Interactive Experience Client 4600 Series User Guide 3-31...
  • Page 88: Changing The Iem's Url

    There may be times when you need to change the IEM’s URL in the IEC to a different IEM URL such as when the IEC is used for demos that use multiple instances of IEMs. If you need to change the IEM’s URL in the IEC, follow the steps below. Cisco Interactive Experience Client 4600 Series User Guide 3-32...
  • Page 89 Step 1 Click the System icon. Step 2 Figure 3-41 System Icon in System Settings Window In the System dialog box, enter the device name in the Device name field. Step 3 Cisco Interactive Experience Client 4600 Series User Guide 3-33...
  • Page 90 Enter the device location in the Device Location field. Step 5 Click the Switch to standalone button. Step 6 In the Account Details dialog box, enter the account name in the Account field. Step 7 Cisco Interactive Experience Client 4600 Series User Guide 3-34...
  • Page 91 Account Details Dialog Box Showing Success Message Click the Reboot now button. The IEC will reboot. Step 12 After the IEC reboots, press Ctrl-Alt-S to display the System Settings window. Step 13 Cisco Interactive Experience Client 4600 Series User Guide 3-35...
  • Page 92 System Settings Figure 3-45 System Icon in System Settings Window Click the System icon. Step 14 In the System dialog box, enter the device name in the Device name field. Step 15 Cisco Interactive Experience Client 4600 Series User Guide 3-36...
  • Page 93 Enter the new IEM address in the Manager host field. Step 18 Click the Switch to managed button. Step 19 Enter the account name for the new IEM in the Account field. Step 20 Cisco Interactive Experience Client 4600 Series User Guide 3-37...
  • Page 94 Step 25 Resetting the Device The Cisco IEC 4600 Series can be reset to factory settings at any time. There are two methods for resetting the device to factory settings: Insert a pin in the Reset hole on the side of the IEC and hold it for five seconds.
  • Page 95 System Settings Press Ctrl-Alt-S to display the System Settings window. Step 1 Click the System icon. Step 2 Figure 3-49 System Icon in System Settings Window Click the Device tab. Step 3 Cisco Interactive Experience Client 4600 Series User Guide 3-39...
  • Page 96: System Logs

    System Logs The System Logs window displays all the data collected since the device was last powered on. The Cisco IEC 4600 Series is a stateless device so if the device is unplugged or loses power, the data is lost.
  • Page 97: Sorting Logs

    Check the Severity check box. – – From the Severity from drop-down list, choose the highest level of severity desired. – From the Severity to drop-down list, choose the lowest level of severity desired. Cisco Interactive Experience Client 4600 Series User Guide 3-41...
  • Page 98 From the Date from drop-down, choose the earlier date in the “from” field by either pressing – the Up Arrow or Down Arrow to pick a value or manually entering the date and time. – Choose the later date in the “to” field. Cisco Interactive Experience Client 4600 Series User Guide 3-42...
  • Page 99 Enter one of the application names below in the Application field. Make sure that you are – entering it exactly as shown here; the names are case-sensitive. /usr/sbin/cron CRON acpid avahi-daemon bluetoothhd dhclient dmmd kernel management-daemon-system ntpd nptd_intres ntpdate replicator rsyslogd sconsole scrmon sshd Cisco Interactive Experience Client 4600 Series User Guide 3-43...
  • Page 100 Enter the lowest PID number desired into the “from” field by either pressing the Up Arrow or – Down Arrow to pick a value or manually entering the date and time. Enter the highest PID number desired into the “to” field. – Cisco Interactive Experience Client 4600 Series User Guide 3-44...
  • Page 101: Enabling The Debug Mode

    Enabling the Debug Mode The Debug mode can be enabled. Since debugging is an application that runs in the background, it will affect performance of the Cisco IEC 4600 Series if it is enabled. To enable the Debug mode, follow these instructions: Step 1 Press Ctrl-Alt-S to display the System Settings window.
  • Page 102: Reboot

    Step 5 To exit the System Logs window, click Close. Reboot The Reboot icon is used to reboot the Cisco IEC 4600 Series after any changes to settings. Press Ctrl-Alt-S to display the System Settings window. Step 1 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 103 Chapter 3 Configuring Settings Reboot In the System Settings window, click Reboot. Step 2 Figure 3-59 Reboot Icon in the System Settings Window Cisco Interactive Experience Client 4600 Series User Guide 3-47...
  • Page 104 Chapter 3 Configuring Settings Reboot Cisco Interactive Experience Client 4600 Series User Guide 3-48...
  • Page 105 Web page content is cached in the web cache. Configuring Property Settings in the IEM to Enable Aggressive Caching Follow the steps below to configure property settings. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 106 Set the enabled property to true to enable web caching. Step 11 (Optional) Set the web cache size. Click Apply. Step 12 If you created a new policy for aggressive caching, apply it to the devices. Step 13 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 107 Before upgrading an IEC to the latest version, ensure that the software version of the IEM is the latest too. IEC Firmware Upgrade Using the IEM You will need the following files that can be downloaded from www.cisco.com: System file •...
  • Page 108 Product Name in the Left Pane Step 4 Click 4600. Figure 5-4 Model Name in the Left Pane Step 5 Go to the Edit menu in the right pane and click Versions. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 109 In the New firmware version fields, enter the latest version number. Click Ok. Step 8 Make sure that you have the following files available on your desktop: Step 9 System file • Application file • Specification file • Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 110 Figure 5-8 Add Image Button The Upload Image dialog box opens. Click +add. Step 11 Figure 5-9 Upload Image Dialog Box Find the file on your desktop and click Open. Step 12 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 111 The file will appear in the System Image list. In the Application column, click +. Step 14 Figure 5-12 Add Image Button The Upload Image dialog box opens. Step 15 Click +add. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 112 The file appears in the Upload Image dialog box. Figure 5-15 Application File in Upload Image Dialog Box Click upload. Step 17 The file will appear in the Applications Image list. In the Specification column, click +. Step 18 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 113 Figure 5-17 Upload Image Dialog Box Find the file on your desktop and click Open. Step 20 Figure 5-18 Select Files Dialog Box The file appears in the Upload Image dialog box. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 114 IEM. Follow the steps below to save the file correctly to avoid the error message. Open a recommended browser on your computer. Step 1 Enter the specification file URL. Step 2 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 115 IEC Firmware Upgrade Using the IEM Figure 5-21 Specification File Click page to expand the drop-down list. Step 3 Figure 5-22 Page Menu Step 4 Click View source. The file opens in a Notepad window. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 116 In this method you will use the debugging console to upgrade the firmware. The uloaders command switches from the old partition to the new partition. The old partition then become available for future upgrades. Cisco Interactive Experience Client 4600 Series User Guide 5-10...
  • Page 117 Chapter 5 Upgrading the IEC IEC Firmware Upgrade Using the Terminal Utility You will need the following files that can be downloaded from www.cisco.com: System file • Application file • You will also need the URL of where you placed these files.
  • Page 118 Enter the usys <url> command where the URL is the location of the system firmware file. Step 6 Enter the uapps <url> command where the URL is the location of the applications firmware file. Step 7 Enter the uloaders command. Step 8 Cisco Interactive Experience Client 4600 Series User Guide 5-12...
  • Page 119 C H A P T E R Debugging Console Revised: April 3, 2015 Chapter Overview This chapter explains how to use the debugging console of the Cisco IEC 4600 Series. Topics in this chapter include: Debugging Console, page 6-1 •...
  • Page 120 Figure 6-2 System Settings Menu Click the Terminal icon. Step 2 The console window opens with the password prompt. Type the DMC for the password and press the Enter key. Step 3 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 121 Enter the following commands to show general information about this utility and the IEC such as the list of commands, the IEC’s serial number, and Device Maintenance Code. General commands also include those that reboot and reset the IEC to factory default settings. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 122 IEC. When you are not troubleshooting an issue on the IEC, make sure that debugging has been turned off by running the release command. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 123 Note The figure below shows the output when the administrator entered the memstat command. Figure 6-5 memstat Command Output The figure below shows the output when the administrator entered the lsusb command. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 124 Register device in the IEM reg <account> <user> [password] Unregister device in the IEM ureg <user> [password] The angle brackets (<>) indicates a required value. The square brackets ([]) indicate an optional value. Note Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 125 IEM or for the setc value; instead use underscores between words (e.g. “located_in_lobby_of_San_Jose_branch”). setc SJ located_in_lobby_of_San_Jose_branch Note The angle brackets (<>) indicates a required value. The square brackets ([]) indicate an optional value. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 126 Chapter 6 Debugging Console Debugging Console Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 127 Kiosk Settings, page 7-18 – Displaying the Navigational Panel and Content Title, page 7-18 Displaying a Website using the Kiosk URL feature, page 7-20 – Specifying the Scrolling Mode, page 7-22 – Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 128: Setting Stand-Alone Mode

    Displaying the Mouse Cursor, page 7-28 – Setting Stand-Alone Mode If you will not use the Cisco IEM to manage the kiosk, configure the Cisco IEC 4600 Series using the stand-alone mode. Warning If you have already registered a Cisco IEM account, choosing stand-alone will unregister that account.
  • Page 129 Step 10 Show password check box to see the characters entered. Click Unregister. Step 11 To exit the System window, click Close. Step 12 In the System Settings window, click Reboot. Step 13 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 130: Audio Settings

    The default setting for audio input is Analog. There are three types of input audio possible: Analog, Camera, and USB headset. If you want to change this setting, follow the steps below. Press Ctrl-Alt-S to display the System Settings window. Step 1 Click the Audio icon. Step 2 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 131 If the input audio is an USB headset or a camera with an USB cable, connect the USB cable to an USB Step 3 port on the Cisco IEC 4600 Series. If the input audio is a camera with a TRS connector, connect the TRS connector to the microphone port or RS232 port on the Cisco IEC 4600 Series.
  • Page 132: Specifying The Audio Output Device

    Step 2 Figure 7-7 Audio Icon in the System Settings window Connect the cable from the output device to a port (HDMI, USB, TRS headphone, or IR) on the Cisco Step 3 IEC 4600 Series. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 133: Date And Time Settings

    Chapter 7 Locally Configuring the IEC Date and Time Settings Figure 7-8 TRS audio connectors on the Cisco IEC 4600 Series From the drop-down list, choose the type of output. Step 4 Figure 7-9 Audio Output Drop-Down List Step 5 Click Apply.
  • Page 134 Date & Time Tab To change the date and time, uncheck the Set date and time automatically check box. Step 4 In the date field, enter the month, day, and year. Step 5 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 135: Selecting The Time Zone

    The time zone is automatically determined by default. If the time zone is incorrect or you want to change it, follow the steps below. Press Ctrl-Alt-S to display the System Settings window. Step 1 Click the Date and Time icon. Step 2 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 136 From the Closest city drop-down list, choose a city. Step 4 Click Apply to set the time zone. Step 5 To exit the Date and Time window, click Close. Step 6 Cisco Interactive Experience Client 4600 Series User Guide 7-10...
  • Page 137: Display Settings

    There are two tabs in the Display settings window. The Information tab lists the display resolution, size, and depth. The General tab indicates the rotation of the display and type of master input used to connect the Cisco IEC 4600 Series to the video display. Adjusting the Rotation The rotation is determined by the IEM policy that is applied.
  • Page 138: Selecting The Master Video Display

    Series if more than one display has been connected. The two choices are VGA and HDMI. Choose the display connection that you want as the master video display by following these steps. Press Ctrl-Alt-S to display the System Settings window. Step 1 Click the Display icon. Step 2 Cisco Interactive Experience Client 4600 Series User Guide 7-12...
  • Page 139 From the Master drop-down list, choose the type of connection used for the video display. Step 4 Figure 7-18 Master Drop-Down List Click Apply to set the master input. Step 5 Step 6 To exit the Display window, click Close. Cisco Interactive Experience Client 4600 Series User Guide 7-13...
  • Page 140: Keyboard Settings

    Press Ctrl-Alt-S to display the System Settings window Step 1 Click the Keyboard icon. Step 2 Figure 7-19 Keyboard Icon in System Settings Window Check the Enable keyboard repeat check box Step 3 Cisco Interactive Experience Client 4600 Series User Guide 7-14...
  • Page 141: Specifying The Keyboard Layout

    The default keyboard is for the U.S.A. If the keyboard you are using is for a different country, follow these steps: Press Ctrl-Alt-S to display the System Settings window Step 1 Click the Keyboard icon. Step 2 Cisco Interactive Experience Client 4600 Series User Guide 7-15...
  • Page 142 Layout Tab Step 4 Find the country, language, and keyboard type within the Available layouts list. Click the Right Arrow to move that keyboard layout to the Configured layouts list. Step 5 Cisco Interactive Experience Client 4600 Series User Guide 7-16...
  • Page 143 Left Arrow. Click Apply to change the layout. Note that the Current layout at the bottom of the window has now Step 7 changed. Figure 7-24 Current Layout Has Changed Cisco Interactive Experience Client 4600 Series User Guide 7-17...
  • Page 144: Kiosk Settings

    If you are using standalone mode, the Kiosk window allows you to modify how the kiosk display appears and interacts with the user. Once the IEC 4600 Series is restored to management mode, the Cisco IEM policy with override these local settings.
  • Page 145 Check the Navigational panel check box to display the navigational panel. Step 4 Click Apply. Step 5 To exit the Kiosk window, click Close. Step 6 In the System Settings window, click Reboot. Step 7 Cisco Interactive Experience Client 4600 Series User Guide 7-19...
  • Page 146: Displaying A Website Using The Kiosk Url Feature

    IEM has been lost temporarily and it is imperative for the monitor to display content while the connection is fixed. Only enter a URL if you are not using the IEM to manage the startup URL. Cisco Interactive Experience Client 4600 Series User Guide 7-20...
  • Page 147 If the navigational panel should be displayed on the kiosk display, check the Navigational panel check Step 4 box. Figure 7-30 URL Field Click Apply. Step 5 To exit the Kiosk window, click Close. Step 6 In the System Settings window, click Reboot. Step 7 Cisco Interactive Experience Client 4600 Series User Guide 7-21...
  • Page 148: Specifying The Scrolling Mode

    Follow these steps to set the scrolling mode: Press Ctrl-Alt-S to display the System Settings window. Step 1 Click the Kiosk icon. Step 2 Cisco Interactive Experience Client 4600 Series User Guide 7-22...
  • Page 149 From the Scrolling mode drop-down list, choose a scrolling mode. Step 4 Figure 7-33 Scrolling Mode Drop-Down List Click Apply. Step 5 To exit the Kiosk window, click Close. Step 6 In the System Settings window, click Reboot. Step 7 Cisco Interactive Experience Client 4600 Series User Guide 7-23...
  • Page 150 Changing the Mouse Button Order Follow these steps to change the order of buttons on the mouse: Press Ctrl-Alt-S to display the System Settings window. Step 1 Click the Mouse icon. Step 2 Cisco Interactive Experience Client 4600 Series User Guide 7-24...
  • Page 151 To change the button order from right handed to left handed, click the Left handed radio button. Step 3 Figure 7-36 Button Order Radio Buttons Click Apply. Step 4 To exit the Mouse window, click Close. Step 5 In the System Settings window, click Reboot. Step 6 Cisco Interactive Experience Client 4600 Series User Guide 7-25...
  • Page 152 To change the mouse acceleration and threshold settings, follow the steps below. Press Ctrl-Alt-S to display the System Settings window. Step 1 Step 2 Click the Mouse icon. Figure 7-38 Mouse Icon in System Settings Window Cisco Interactive Experience Client 4600 Series User Guide 7-26...
  • Page 153 When you complete the selections in this window, click Apply. Step 5 To exit the Mouse window, click Close. Step 6 In the System Settings window, click Reboot. Step 7 Figure 7-40 Reboot Icon in the System Settings Window Cisco Interactive Experience Client 4600 Series User Guide 7-27...
  • Page 154 From the drop-down list, choose Show to change the mouse cursor setting. Step 3 Figure 7-42 Mouse Cursor Drop-Down List Step 4 To exit the Mouse window, click Close. Step 5 In the System Settings window, click Reboot. Cisco Interactive Experience Client 4600 Series User Guide 7-28...
  • Page 155 Chapter 7 Locally Configuring the IEC Mouse Settings Figure 7-43 Reboot Icon in the System Settings Window Cisco Interactive Experience Client 4600 Series User Guide 7-29...
  • Page 156 Chapter 7 Locally Configuring the IEC Mouse Settings Cisco Interactive Experience Client 4600 Series User Guide 7-30...
  • Page 157 Optical Scanners, page A-10 – Barcode Scanners, page A-10 – Magnetic Card Readers, page A-10 – HDMI Switches, page A-10 – Wi-Fi: 3G USB Mobile Broadband, page A-10 – Vendor Certification Guidelines, page A-10 • Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 158: Compatible Peripherals

    Compatible Peripherals Compatible Peripherals This section contains a list of peripherals that have been tested or deployed with the Cisco Interactive Experience Client 4600 Series devices without incidence. Other manufacturers and models may also be compatible. The following matrix indicates which of the...
  • Page 159: Touchscreens And Touchscreen Overlays

    Compatible Panasonic Touchscreens Application Family Device Model Numbers Device Category Kiosk and Interactive Signage TH-42LF60 Display TH-47LF60 Display TH-55LF60 Display TH-42LF6 Display TH-47LF6 Display TH-55LF6 Display PPMT-IR42-EL Overlay PPMT-IR47-EL Overlay PPMT-IR55-EL Overlay Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 160 1519L Desktop 15.6 16:9 E264492 1522L Desktop E889598 1528L Desktop E338457 1528L Desktop E606958 1529L Desktop E619005 1529L Desktop E582772 1529L Desktop E659634 1529L Desktop E229149 1529L Desktop E641269 1529L Desktop E926109 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 161 18.5 16:9 E803857 1928L Desktop E522556 1928L Desktop E935808 1928L Desktop E188117 1928L Desktop E897317 1937L Open Frame E679610 1937L Open Frame E896339 1938L Open Frame 16:10 E965017 1939L Open Frame E779866 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 162 To configure the NEC MultiSynch V552 touchscreen to work on a LINUX platform, follow these steps: Install the C.T.M. application on a WIN OS platform. Step 1 Plug in the USB connector. Step 2 Log into CTM. Step 3 Step 4 Navigate to Administrator > Functional Settings. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 163: Monitors

    Remote Controls The Cisco remote control that is supported for 2.3 is Cisco Remote Control IEP-IR-K9. Other remote controls can also be used. See the “Non-Cisco Remote Controls” section in Appendix E for instructions on how to configure remote controls.
  • Page 164: Wired Keyboards

    Any analog microphone will work with the IEC. Digital Microphones Digital microphones must be USB. The following digital microphones have been tested with 2.3 and are supported: Logitech USB Desktop Microphone AK5370 • Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 165: Webcams

    Printers must be CUPS (abstraction library) compliant. Cisco recommends the use of models that are 1+ years old. Cisco recommends the use of more mature commercial-grade printers with longer lifespans. Consumer-grade printers where the models change frequently are less likely to be supported. Please consult www.openprinting.org...
  • Page 166: Optical Scanners

    Vendors of peripherals can perform self-certification based on the plug-and-play tests with the IEC. The following table provides a comparison of the use of standard Linux drivers and custom Linux drivers with some of the peripherals. Cisco Interactive Experience Client 4600 Series User Guide A-10...
  • Page 167 Magnetic Card Readers Vendors who want to certify magnetic card readers should ensure the following: Magnetic card readers should be USB-based or implement Serial-on-USB. • Magnetic card readers should emulate keyboard events. • Cisco Interactive Experience Client 4600 Series User Guide A-11...
  • Page 168 Vendors who want to certify touchpads should ensure the following: • Touchpads should be USB-based or implement Serial-on-USB. • Touchpads should emulate keyboard events. Touchpads should not implement proprietary encryption protocols. • Cisco Interactive Experience Client 4600 Series User Guide A-12...
  • Page 169 IEC 4600 Series either locally or via the network. This object allows end users to print PDF files, images, plain text documents and HTML documents. Plain text and HTML documents must be UTF-8 encoded in order to be printed correctly. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 170: Printer Implementation

    , in int top, in int width, in int height); int printElementBySelector(in string cssSelector ); void setFromTo(in int from, in int to); void clearStatusHistory(); signals: void errorStatus(in Date date, in int code, in string errorString); Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 171 Contains the current assumed resolution of the printer resolution Contains a list of the resolutions (a list of dots-per-inch integers) supportedResolutions that the printer says it supports Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 172 Sets the range of pages to be printed. Pages in a document are setFromTo() numbered according to the convention that the first page is page 1. All pages will be printed if the both arguments are 0. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 173: Printjob

    Instructs the printer to cancel processing the print job. Returns ‘true’ on success or ‘false’ on failure. Note that it is not always possible to stop printing immediately if this process already started. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 174: Example Usage Of The Global.printer Object

    Arial; font&#1048576;size: 20px; color: #eeeeee; </style> <script type="text/javascript"> var pageNumber; function onFinished(ok) document.getElementById("jobState").innerHTML = ok ? "Successfully" : "Unsuccessfully"; function onPagePrinted(number) pageNumber.innerHTML = number; function init() document.getElementById("name").innerHTML = global.printer.name; document.getElementById("resolution").innerHTML = global.printer.resolution; Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 175: Best Practices And Tips

    Copy the above contents to an HTML file and transfer the file to a web server from where it can be accessed. The printer must be connected to the IEC. Reboot the IEC after connecting the printer. • Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 176: Testing The Printer Widget

    On the IEC, press Ctl + Alt + S and then choose Kiosk Enter the printer widget URL Reboot the IEC As a result, the IEC boots up with the printer URL loaded. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 177 The scanner library used is from SANE and the list of compatible devices can be found here: http://www.sane-project.org/sane-supported-devices.html The global.scanner object code is: interface Scanner Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 178 The scanner has finished scanning finished() An error has occurred error(out string error) Start scanning from the selected scanner and start() document source Stop scanning stop() Shutdown scanning subsystem and reset all shutdown() internal caches Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 179 On the IEC, press Ctl + Alt + S and then choose Kiosk Enter the scanner widget URL Reboot the IEC As a result, the IEC boots up with the scanner URL loaded. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 180 Appendix C Optical Scanners Optical Scanner Implementation Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 181 Replace the deviceName variable in the global.magstripe object with the name of the peripheral that the IEC recognizes Implement the global.magstripe object in your application Configure the key and value in the device’s profile or an applied property in the IEM Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 182 Run the lsinput command at the shell prompt to get a list of connected input devices. Step 3 Alternatively, you can get the name from the Cisco Interactive Experience Manager (IEM). Go Note to the device and click the Status tab.
  • Page 183 For a barcode reader, the widget registers a scanned event and returns the string that represents the barcode. The global.magstripe object code is: interface Magstripe { void open(in string deviceName); void close(); signals: void opened(); Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 184 Implement the global.magstripe Object Open your application’s code. Step 1 Insert the global.magstripe object code. Step 2 Step 3 Replace the deviceName variable with the name of the device that you retrieved from the IEC. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 185 Revised: April 3, 2015 Appendix Overview An Infrared (IR) Cisco Remote Control can be connected to the Cisco Interactive Experience Client 4600 (IEC 4600) Series device so that the end user can control applications and remote playback without touching the screen or using a mouse.
  • Page 186: Cisco Remote Control Iep-Ir-K9

    In diesem Modul werden Lithium-Batterien eingesetzt. Versuchen Sie nicht, diese Batterien aufzuladen, zu entladen oder zu ersetzen. Avvertenza Questo modulo utilizza batterie al litio. Non tentare di caricare, scaricare o sostituire le batterie. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 187: Infrared Sensor

    Litiumbatterier används i denna modul. Försök inte att ladda upp, ladda ur eller byta ut dessa batterier. The Cisco remote control is battery-powered. It uses a standard, 3V CR2025 lithium battery, manufactured by a well-known supplier such as Panasonic or Toshiba. The name of the actual manufacturer is etched into the face of the battery.
  • Page 188: Remote Control Buttons

    0xef 10 0090 Information 0xe0 1f 0090 Help 0xf6 09 0090 Table E-2 Playback Control Buttons Function Button IR Signal Frequency Play 0xf9 06 0090 Pause 0xfd 02 0090 Stop 0xfc 03 0090 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 189 0xbf 40 0090 volume down 0xbe 41 0090 mute 0xfe 01 009 Table E-4 Channel Control Buttons Function Button IR Signal Frequency Channel down 0xbc 43 0090 Channel up 0xbd 42 0090 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 190 0xe3 1c 0090 0xf2 0d 0090 0xf1 0e 0090 0xf0 0f 0090 0xe1 1e 0090 0xe8 17 0090 0xe7 18 0090 0xe6 19 0090 0xe5 1a 0090 0xe4 1b 0090 0xe2 1d 0090 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 191 Table E-5 Menu Control Buttons Function Button IR Signal Frequency Menu 0xb8 47 0090 0xea 15 0090 Left 0xec 13 0090 0xed 12 0090 Right 0xeb 14 0090 Down 0xe9 16 0090 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 192 0xea 15 0090 Page down 0xf3 0c 0090 Exit 0xee 11 0090 Table E-7 Soft Keys Function Button IR Signal Frequency 0xa9 56 0090 0xaf 50 0090 0xad 52 0090 0xab 54 0090 Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 193: Remote Control Implementation

    You will need to embed the global.ir object into your application code in order for your applications to perform the expected action when the end user presses a button on the remote control. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 194: Global.ir Object

    Usage of global.ir Object The following HTML code contains an example of global.ir usage. <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <html> <head> <title>..:: global.ir test ::..</title> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> Cisco Interactive Experience Client 4600 Series User Guide E-10...
  • Page 195 } else{ global.ir.setCurrentControl(); remoteInfo.innerHTML = "* user defined remote control *"; writeLog("User defined remote control configuration applied."); } catch(ex){ writeLog("Exception: "+ex); function deinit() global.ir.error.disconnect(onError); global.ir.event.disconnect(onEvent); function onError(err) Cisco Interactive Experience Client 4600 Series User Guide E-11...
  • Page 196: Non-Cisco Remote Controls

    </html> Non-Cisco Remote Controls This section explains how to customize remote control programming so that non-Cisco remote controls can be used. You can use either the IEM’s IR Configuration property, which is available starting with release 2.3, or the global.ir.setCurrentControl() API.
  • Page 197 Follow these steps to create a policy for the IR configuration: Click Policies in the left pane. Step 1 In the Edit menu, click New Policy. Step 2 Cisco Interactive Experience Client 4600 Series User Guide E-13...
  • Page 198: Using The Api

    To enable and use the uploaded config file, call global.ir.setCurrentControl() API from your Step 2 application. See the “global.ir Object” section above for information on how to call the API. The user-defined remote controller should now work. Cisco Interactive Experience Client 4600 Series User Guide E-14...
  • Page 199 Sample Test Code, page F-5 • IEC Preparation, page F-13 • SIP Client, page F-14 Cisco IP Phone Set Up on the CUCM, page F-14 • Finding The IP Phone’s MAC Address, page F-25 – Cisco IEC Set Up on the CUCM, page F-26 •...
  • Page 200: Sipphone Widget

    • Use an USB external microphone and USB speakers to get the best result for echo cancellation. • Use a recommended camera for HD quality video such as the Cisco PrecisionHD camera or Logitech C920 camera. SipPhone Widget Cobra provides several proprietary widgets to simplify developer's life. Those widgets can be configured and controlled from JavaScript.
  • Page 201 This is useful if you would like to take a snapshot of the participant and save it for future reference. Call this routine only when there is an Caution active video call. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 202 This signal means that the remote party has resume() resumed the call. Upon receiving this signal, the application will revert to the original screen and the on-hold image will be hidden. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 203: Sample Test Code

    .vbox, .hbox { display: -webkit-box; display: box; -webkit-box-pack: justify; box-pack: justify; text-align:justify; text-align:center; .vbox { -webkit-box-orient: vertical; box-orient: vertical; .hbox { -webkit-box-orient: horizontal; box-orient: horizontal; .fullwindow { height:100%; width:100%; display: -webkit-box; display: box; Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 204 </style> <script> var sipphone, sipButton, sipRejectButton, sipTimer, sipStatus, sipRegistered; var callInProgress; var sip_target = "133"; var sip_username = "vep1"; var sip_password = "user132resu"; var sip_domain = "192.168.0.108"; var sip_transport = "udp"; Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 205 = "+sipphone.status); sipbutton.disabled = true; sipbutton.className="callButton"; sipbutton.innerHTML="Call"; sipStatus.innerHTML = "Ready"; sipTimer.className = "timerOff"; //sipRegistered.className = "LED_white"; writeLog('onReady() READY'); Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 206 Call"; sipStatus.innerHTML = "In Call"; sipTimer.className = "timerOn"; countDown(1); writeLog("onEstablished()"); writeLog("callInProgress = "+callInProgress); function onRing(){ writeLog("sipphone.status = "+sipphone.status); sipbutton.disabled = false; sipbutton.className="hangupButton"; sipbutton.innerHTML="Cancel"; sipStatus.innerHTML = "Calling..."; sipTimer.className = "timerOn"; writeLog('onRing()'); function onDisconnected(){ Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 207 = 00; // set the minutes var sip_hrs = 00; // set the Hours var sip_OneSecond; function countDown(flag){ var calltime; if (flag) { sip_sec++; if (sip_sec == 59) { sip_sec = 00; sip_min = sip_min + 1; Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 208 <table border="0" cellpadding="0" cellspacing="0" height="100%"> <tr> <td width="44"><div style="width:44px">&nbsp;</div></td> <td width="74" align="center" style="width:74px"><img id="camera" src="img/eye.png" width="30" height="30" /></td> <td width="44"><img id="registeredLED" class="LED_off" src="img/spacer.png" width="44" height="24" /></td> </tr> </table> </div> </td> <td width="49%" style="min-width:160px" align="right">&nbsp;</td> Cisco Interactive Experience Client 4600 Series User Guide F-10...
  • Page 209 <!-- This part of code is used for tracing application states --> <div id="appDebugInfo" style="visibility:hidden; background:rgba(0,0,0,.75); position:absolute; top:0; left:0; width:300px; overflow-x:hidden; overflow-y:scroll; color:white; padding:20px; font:normal 10px/12px sans-serif"></div> <script> function writeLog(msg){ var c = document.getElementById('appDebugInfo'); if(c){ c.innerHTML=c.innerHTML + msg + "<br><br>"; Cisco Interactive Experience Client 4600 Series User Guide F-11...
  • Page 210 Create a policy with startup URL as the URL of the above script. Make changes to the application->data property in the policy. Apply the policy. (see instructions below) Figure F-1 Sample Result - Ready State on Kiosk Cisco Interactive Experience Client 4600 Series User Guide F-12...
  • Page 211: Iec Preparation

    IEC Preparation Figure F-2 Sample Result - Call State on Kiosk The resolution of the video call from a Cisco video IP phone is fixed. It cannot be adjusted. Note IEC Preparation The following steps must be done before setting up the SIP client.
  • Page 212: Sip Client

    MIC-in Port on the IEC SIP Client In order for the SIP to work, the Cisco IEC 4600 Series device and Cisco IP Phone will need to be configured on the Cisco Unified Communications Manager (CUCM) and then configured on the Cisco IEM.
  • Page 213 On the Website’s Security Certificate page, click Continue to this website (Not Recommended). Step 4 Figure F-5 Website’s Security Certificate Page Enter admin in the Username field of the Cisco Unified CM Administration page. Step 5 Cisco Interactive Experience Client 4600 Series User Guide F-15...
  • Page 214 Enter the password in the Password field. Step 7 Click Login button. From the Device drop-down menu, choose Phone. Step 8 Figure F-7 Device Drop-Down Menu Click the Find button. Step 9 Cisco Interactive Experience Client 4600 Series User Guide F-16...
  • Page 215 All the devices registered on the CUCM will be listed. To add a new phone, click Add New. Step 10 Figure F-9 Add New Phone Button From the Phone Type drop-down menu, choose Cisco 9951. Step 11 Cisco Interactive Experience Client 4600 Series User Guide F-17...
  • Page 216 Enter the IP phone’s MAC address in the MAC Address field within the Device Information area. If you do not know the IP phone’s MAC address, refer to the section “Finding the IP Phone’s Note MAC Address” at the end of this section. Cisco Interactive Experience Client 4600 Series User Guide F-18...
  • Page 217 From the Phone Button Template drop-down menu, choose Standard 9951 SIP. Step 16 From the Device Security Profile drop-down menu within the Protocol Specific Information area, choose Step 17 Cisco 9951 - Standard SIP Non-Secure Profile. Cisco Interactive Experience Client 4600 Series User Guide F-19...
  • Page 218 From the SIP Profile drop-down menu, choose Standard SIP Profile. Step 18 Within the Protocol Specific Information area, go to the Digest User drop-down menu and choose the Step 19 User ID. Cisco Interactive Experience Client 4600 Series User Guide F-20...
  • Page 219 Video Conferencing Using the Session Initiation Protocol Client Cisco IP Phone Set Up on the CUCM Figure F-13 Digest User Drop-Down Menu From the Cisco Camera drop-down menu within the Product Specific Configuration Layout, choose Step 20 Enabled. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 220 It is important that you first save configurations before applying them. Otherwise, the configurations will be lost. Step 25 Click OK. Step 26 Click Line [1] – Add a new DN within the Association Information area. Cisco Interactive Experience Client 4600 Series User Guide F-22...
  • Page 221 Now that a directory number has been specified, the IP phone must be configured to pick this number and store it. To do so, it has to be linked to the CUCM server. Go to the IP phone. Step 32 Press the System Settings button. Step 33 Cisco Interactive Experience Client 4600 Series User Guide F-23...
  • Page 222 Video Conferencing Using the Session Initiation Protocol Client Cisco IP Phone Set Up on the CUCM Figure F-18 System Settings Button on the Cisco Unified IP Phone 9951 Choose the Administrator Settings icon, which is button #4 on the Applications screen. Step 34...
  • Page 223 Cisco IP Phone Set Up on the CUCM Finding The IP Phone’s MAC Address The Cisco Unified IP phone 9951 has a MAC address, which can be found by one of two methods. First Method There is a label on the bottom of the phone that contains the MAC address.
  • Page 224 CUCM except for a few options. An additional step is also required. This step is the setting up of a User Profile. The User Profile is then linked to the Cisco IEC 4600 Series device after it is set up on the CUCM.
  • Page 225 On the Website’s Security Certificate page, click Continue to this website (Not Recommended). Step 4 Figure F-24 Website’s Security Certificate Page Enter admin in the Username field of the Cisco Unified CM Administration page. Step 5 Cisco Interactive Experience Client 4600 Series User Guide F-27...
  • Page 226 Enter the password in the Password field. Step 7 Click Login button. From the Device drop-down menu, choose Phone. Step 8 Figure F-26 Device Drop-Down Menu Click the Find button. Step 9 Cisco Interactive Experience Client 4600 Series User Guide F-28...
  • Page 227 All the devices registered on the CUCM will be listed. To add a new phone, click Add New. Step 10 Figure F-28 Add New Phone Button From the Phone Type drop-down menu, choose Third Party SIP Device (Advanced). Step 11 Cisco Interactive Experience Client 4600 Series User Guide F-29...
  • Page 228 Enter the Cisco IEC 4600 Series device’s MAC address in the MAC Address field within the Device Step 13 Information area. The Cisco IEC 4600 Series device’s MAC address is located on the label on the back of the Note device.
  • Page 229 Step 20 In order for the IEC 4600 Series device to be activated, it must be associated with a User Profile. Step 21 From the User Management drop-down menu, choose End User. Cisco Interactive Experience Client 4600 Series User Guide F-31...
  • Page 230 SIP device. Note It is imperative that the value entered in the User ID field is a number. The SIP device will not work if you enter alphabetic characters, punctuation, or spaces. Cisco Interactive Experience Client 4600 Series User Guide F-32...
  • Page 231 ‘Add Successful’. Figure F-34 Status The user profile and the Cisco IEC 4600 Series device on the CUSM must now be linked in order for the phone to work. Step 28 From the Device drop-down menu, choose Phone.
  • Page 232 Figure F-36 Find Button All the devices registered on the CUCM will be listed. Choose the Cisco IEC 4600 Series device, which starts with the letters “SEP” followed by the MAC Step 30 address. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 233 Figure F-38 Association Information Area The Directory Number Configuration page appears. Enter a number in the Directory Number field. Step 32 Click Save. Step 33 Click Associate End Users. Step 34 Cisco Interactive Experience Client 4600 Series User Guide F-35...
  • Page 234 Check the check box next to the user that you would like to associate the IEC directory number. Figure F-40 List of Users Step 37 Click Add Selected. Step 38 Click Close. Cisco Interactive Experience Client 4600 Series User Guide F-36...
  • Page 235 Step 42 User ID. Figure F-42 Digest User Drop-Down Menu Click Save. Step 43 Click Apply Config. Step 44 This Cisco IEC 4600 Series device is now registered on the CUCM. Cisco Interactive Experience Client 4600 Series User Guide F-37...
  • Page 236 Using a Policy on the IEM The following steps explain how to enter the call manager information into the IEC’s policy on the IEM. Log in to the Cisco IEM which has the SIP policy enabled on it. Step 1 Go to the policy that is applied to the Cisco IEC4610 or 4632 device.
  • Page 237 Appendix F Video Conferencing Using the Session Initiation Protocol Client Configuring Call Manager Information Figure F-44 Application Data Editor Click key:value. Step 7 Cisco Interactive Experience Client 4600 Series User Guide F-39...
  • Page 238 Appendix F Video Conferencing Using the Session Initiation Protocol Client Configuring Call Manager Information Figure F-45 Key:Value in the Application Data Editor Enter sip.target in the key field. Step 8 Cisco Interactive Experience Client 4600 Series User Guide F-40...
  • Page 239 Video Conferencing Using the Session Initiation Protocol Client Configuring Call Manager Information Figure F-46 Key and Value Fields in the Application Data Editor Step 9 Enter the directory number in the value field. Cisco Interactive Experience Client 4600 Series User Guide F-41...
  • Page 240 Click Ok. If you click on data property’s Value field, you will see the data in the form sip.target:[directoryNumber] as shown in the figure below where the directory number is 1234. Cisco Interactive Experience Client 4600 Series User Guide F-42...
  • Page 241 Configuring Call Manager Information Figure F-48 Directory Number in the Application Data Editor Next you will add the username, password, domain, and transport protocol for the Cisco Unified Communications Manager (CUCM). In the Application data editor, click +. Step 11 Enter sip.username in the key field.
  • Page 242 Open the sipphone widget code using a text editor. Step 1 Find the sipphone.start(username, password, domain, transport) line in the Step 2 HTML as shown below..Cisco Interactive Experience Client 4600 Series User Guide F-44...
  • Page 243 • void sendDtmf(in string dtmfkey); • Cisco Unified Contact Center Express (UCCX) 9.x: UCCX provides DTMF capability. • CUCM 9.x: Although CUCM does not have the DTMF feature, when configuring the IEC as a SIP device in the CUCM, the following options must be configured in order for DTMF to work correctly:...
  • Page 244 The following is the Javascript Function to send the DTMF keys: function sendDtmf(key){ var k = String(key); var validValues = "0123456789*#"; if(validValues.indexOf(k)>=0){ writeLog("sendDtmf('"+key+"')"); sipphone.sendDtmf(k); writeLog("ok"); } else { writeLog("Invalid DTMF argument.") Cisco Interactive Experience Client 4600 Series User Guide F-46...
  • Page 245 <!-- More such lines for each of the DTMF keys --> </tr> The figure below is a screenshot of the application using DTMF key. Figure F-52 Application Using the DTMF Key Cisco Interactive Experience Client 4600 Series User Guide F-47...
  • Page 246 Appendix F Video Conferencing Using the Session Initiation Protocol Client SIP DTMF Cisco Interactive Experience Client 4600 Series User Guide F-48...
  • Page 247 A media server is not necessary for streaming to a multicast address if your network is multicast-enabled. Note If you cannot do multicasting on your network, then you need a streaming media server. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 248 18X optical zoom lens • 1.3 megapixel 1/3-type CCD image sensor for precise HD video image acquisition even in low light • applications 16-position rotary switch to select HD camera resolutions • Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 249 Vaddio CeilingVIEW HD-18 DocCAM Vaddio Quick-Connect HD-18 DVI/HDMI System Dimensions AVS 2610 encoder dongle USB extension cable Connect Hardware Follow these steps to connect the camera, Quick-Connect, and encoder dongle to the IEC: Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 250 Insert one end of the USB extension cable to the encoder dongle and the other end into the USB port on the IEC. Reboot the IEC so that it recognizes the video encoder dongle. Step 7 Figure G-2 Vaddio Camera Setup Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 251 From SR interface DVI-D to HDMI port of dongle 1.3 with deep color) and DVI v 1.0 compliant HDMI Output From dongle USB to USB port of Male to female USB cable Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 252 MPEG-TS and stream it out to an endpoint either via UDP or via TCP. This object can be coupled with the video player and can serve as a local view of the encoded frame that is being sent out on the wire. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 253 // 15, 24, 30, 60 attribute int averageOutputBitRate; attribute int minimumOutputBitRate; attribute int maximumOutputBitRate; attribute int outputResolution; attribute int audioBitRate; signals: notready(); ready(); started(); stopped(); error(in int code, in string message); slots: start(); stop(); takeSnapShot(); Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 254 Returns the input resolution that is being used for inputResolution the source. Possible values are ‘0’ for 1920x1080 resolution, ‘1’ for 1280x720, and ‘2’ for 1024x600. Returns ‘true’ if the scan format is set to isProgressive Progressive. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 255 ‘2’ (default) for extended profile. Allows you to set the input resolution for the setInputResolution(in int inputResolution) video source. Choices are ‘0’ for 1920x1080, ‘1’ for 1280x720, and ‘2’ for 1024x600. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 256 MemoryExuastionError = -5, NoHdmiVideoSignal = -6, BothUsbAndPcieTogetherNotSupported = -7, HdmiVideoFormatNotUnderstood = -8, enum Protocol ProtocolUdp = 0, ProtocolTcp = 1, enum VideoMode VideoModeSD = 0, VideoModeHD = 1, VideoModeCustom = 2, Cisco Interactive Experience Client 4600 Series User Guide G-10...
  • Page 257 StreamRaw = 4, enum InputFrameRate Input15fps = 0, Input24fps = 1, Input30fps = 2, Input60fps = 3, enum OutputFrameRate Output15fps = 0, Output24fps = 1, Output30fps = 2, Output60fps = 3, Cisco Interactive Experience Client 4600 Series User Guide G-11...
  • Page 258 Appendix G Stream Live Video Stream Live Video Cisco Interactive Experience Client 4600 Series User Guide G-12...
  • Page 259 Audio formats Multiple audio formats are supported on the native player including mp2, mp3, aac, mp4a, wma1, wma2, flac, and mpga. HTML HTML4 / CSS3 (early support for HTML5) Flash Up to Flash 11 Cisco Interactive Services Solution Content Creation Guidelines...
  • Page 260 Ticker tapes should be using CSS3 for scrolling. “Screensaver” video playback should be postponed when the kiosk is being interacted with to avoid audio conflicts and preserve responsiveness. Regularly-playing videos should be cached locally. Cisco Interactive Services Solution Content Creation Guidelines...
  • Page 261 IEC has an internal VEC: Go to the Status tab of the device in the IEM. Expand Connected USB and PCIe devices. Find Video Encoder. If the VEC is present, the value will be “Available”. Cisco Interactive Experience Client 4600 Series User Guide...
  • Page 262 Calls between two IECs cannot be accomplished with older versions of the IEC hardware such Note as 2.0 or 1.0.3. IEC Firmware 2.1.1 or later • High-definition video cameras such as the Cisco PrecisionHD or the Logitech C110 with USB • cables Microphones •...
  • Page 263 This set up is not compatible with Cisco Contact Center Express. Note To configure call information: Configure both IECs on the CUCM. See the “Cisco IEC Set Up on the CUCM” section of Appendix F Step 1 for instructions. Configure the call information either using a policy or the SipPhone widget. See either the “Using a Step 2 Policy on the IEM”...
  • Page 264 Appendix I HD Video Conferencing Between Two IECs Using the Video Encoder Card Set Up Video Calls Between Two IECs with VECs Cisco Interactive Experience Client 4600 Series User Guide...

This manual is also suitable for:

Iec 4632Iec 4610