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Cisco StadiumVision SV-4K Deployment Manual

Cisco StadiumVision SV-4K Deployment Manual

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Cisco StadiumVision SV-4K Media Player Deployment Guide
Release 4.0
September 8, 2015
Cisco Systems, Inc.
www.cisco.com
Cisco has more than 200 offices worldwide.
Addresses, phone numbers, and fax numbers
are listed on the Cisco website at
www.cisco.com/go/offices.

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Summary of Contents for Cisco StadiumVision SV-4K

  • Page 1 Cisco StadiumVision SV-4K Media Player Deployment Guide Release 4.0 September 8, 2015 Cisco Systems, Inc. www.cisco.com Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco website at www.cisco.com/go/offices.
  • Page 2 MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks.

  • Page 3: Table Of Contents

    Default Settings for the SV-4K Media Player RS-232 Default Settings on SV-4K Other Default Settings Feature Summary for the SV-4K Media Player Cisco StadiumVision Director Software Feature Map for the SV-4K Unsupported SV-4K Hardware Features Key Considerations for the SV-4K Firmware Provisioning on the SV-4K...
  • Page 4 Verifying PTP Operation for the SV-4K Media Player Verifying the Deployment of the SV-4K Media Player Verifying the SV-4K Startup Sequence Startup Sequence Flow for the SV-4K Media Player Monitoring and Maintaining the SV-4K Media Player © Cisco Systems, Inc. All rights reserved.
  • Page 5 Switch Commands for the SV-4K Media Player TV Commands for the SV-4K Media Player Appendix: Serial Commands for the SV-4K Media Player New SV-4K Serial Commands for RS-232 TV Control Appendix: SV-4K and DHCP Option 43 © Cisco Systems, Inc. All rights reserved.
  • Page 6 © Cisco Systems, Inc. All rights reserved.

  • Page 7: About This Guide

    About This Guide This guide is for installers and administrators of Cisco StadiumVision venues who are responsible for both the physical installation and initial configuration of the SV-4k media player with TV displays. Revision History Table 1 provides information about when this document was changed.
  • Page 8 Removed the requirement for a second reboot of the SV-4K device after configuring PTP settings in "Modifying the PTP and NTP Configuration on the SV-4K Media Players" on page 37. March 20, 2015 Initial version for Cisco StadiumVision Director Release 4.0.0-402. © Cisco Systems, Inc. All rights reserved. viii...

  • Page 9: Getting Started With The Sv-4K Media Player

    Workflow Summary to Get Started with the SV- 4K Media Player NOTE: Before you deploy the SV-4K media player, be sure that you have already installed Cisco StadiumVision Director and that you are familiar with the Cisco StadiumVision Director software. Table 2 provides a summary of the tasks and related information to get familiar with the SV-4K media player.

  • Page 10: Information About The Sv-4K Media Player Hardware

    Cabling Information for the SV-4K Media Player, Page 6 Guidelines for Mounting the SV-4K, Page 7 LEDs on the SV-4K Media Player, Page 8 IR Remote for Cisco StadiumVision Director, Page 11 Default Settings for the SV-4K Media Player, Page 12 © Cisco Systems, Inc. All rights reserved.

  • Page 11: Operating Environment For The Sv-4K Media Player

    Dimensions of the SV-4K Media Player The SV-4K media player is larger than the Cisco DMP 4310G. Figure 1 shows the dimensions of the SV-4K device. Figure 1. SV-4K Dimensions © Cisco Systems, Inc. All rights reserved. 3 of 68...

  • Page 12: Ports On The Sv-4K Media Player

    The analog audio out port is designed to drive line-level impedances in the higher Ohm range, such as for commercial grade speaker systems. Headphones are typically just a few Ohms and not recommended for use with this port. © Cisco Systems, Inc. All rights reserved. 4 of 68...
  • Page 13 12V 5A Not for production use in 60-watt/12-volt/5-amp power supply. Cisco StadiumVision Director. NOTE: The SV-4K is qualified for Cisco Sta- diumVision Director using Power over Eth- ernet (PoE+) via the Ethernet port. SPDIF Provides audio from the primary video Sony/Phillips Digital Interface.

  • Page 14: Cabling Information For The Sv-4K Media Player

    Since this type of connection only supports video, you will also need to connect the SV- 4K audio port to the audio input ports on the TV if audio support is required. © Cisco Systems, Inc. All rights reserved. 6 of 68...

  • Page 15: Sv-4K Rs-232 Serial Pinout

    Ground Guidelines for Mounting the SV-4K Consider the following guidelines before mounting the SV-4K: Does not fit in Sunbrite cases that might be in use for some Cisco DMP 4310G outdoor deployments. Full dimensions with mounting brackets: 196.20 mm long / 164.15 mm wide / 61.65 mm high (7.72 in long / 6.46 in wide / 2.43 in high)

  • Page 16: Leds On The Sv-4K Media Player

    The SV-4K has 8 LEDs in two banks of 4 on the right panel of the device. (Figure shows normal operation for the SV-4K on a Cisco StadiumVision network. Figure 4. SV-4K LED Bank NOTE: Some of the LEDs apply to hardware features that are not enabled for Cisco StadiumVision Director Release 4.0.
  • Page 17 (Table in reset mode. Update and Error LEDs will flash in unison to indicate an error during firmware update (Table 10). © Cisco Systems, Inc. All rights reserved. 9 of 68...
  • Page 18 Error LED  (number of Description flashes) Unspecified error. Device is in network recovery mode and using DHCP Option 43 to contact Cisco StadiumVision Director for provisioning. No upgrade file found. Failed to load kernel module. OS initialization failed (Init shell script failed).

  • Page 19: Ir Remote For Cisco Stadiumvision Director

    IR Remote for Cisco StadiumVision Director Both the Cisco DMP 4310G and the SV-4K media players use the same IR Remote device shown in Figure 5. Generally, the IR Remote is used for TV control. However, even if you are not using the IR Remote for TV control, it is important to realize that the IR Remote also allows you to get information to troubleshoot the media player.

  • Page 20: Default Settings For The Sv-4K Media Player

    Default Settings for the SV-4K Media Player The SV-4K device ships from the factory with certain default settings. Upon running the start-up sequence and in communication with Cisco StadiumVision Director, the SV-4K default settings are changed. RS-232 Default Settings on SV-4K...

  • Page 21: Cisco Stadiumvision Director Software Feature Map For The Sv-4K

    Cisco StadiumVision Director Software Feature Map for the SV-4K Table 11 provides an at-a-glance view of the supported software features in Cisco StadiumVision Director for the SV-4K. Table 11. Software Feature Map for the SV-4K Cisco StadiumVision Director Feature SV-4K...

  • Page 22: Unsupported Sv-4K Hardware Features

    "Appendix: Management Dashboard Commands for the SV-4K Media Player" on page 57. Cisco DMP 4310G proxy support works only with scripts that are being run exclusively on Cisco DMP 4310G devices. Unsupported SV-4K Hardware Features The following SV-4K hardware features are not supported in Cisco StadiumVision Release 4.0:...

  • Page 23: Key Considerations For The Sv-4K

    Switch Communication on the SV-4K, Page 17 Firmware Provisioning on the SV-4K The SV-4K firmware is not provisioned the same way as the Cisco DMP 4310G. The primary difference is that the SV-4K firmware upgrade cannot be manually launched by Management Dashboard DMP command, but is done automatically when the SV-4K device boots.

  • Page 24: Auto-Provisioning On The Sv-4K

    VM environment that can drift and is not accurate. NTP for Cisco StadiumVision Director is configured using the TUI, and can be the same external server as is used for the Cisco DMP 4310G devices. For more information, see the Cisco StadiumVision Director Server Administration Guide.

  • Page 25: Storage On The Sv-4K

    VM environment that can drift and is not accurate. NTP for Cisco StadiumVision Director is configured using the TUI, and can be the same external server as is used for the Cisco DMP 4310G devices. For more information, see the Cisco StadiumVision Director Server Administration Guide.

  • Page 26: Best Practices For Sv-4K Deployment

    5. Scan the MAC address bar code on the media player. 6. Provide scanner to the supervisor or network administrator who downloads the data and formats it to be compatible with the Cisco StadiumVision Director BAT TSV format. For more information, see the...

  • Page 27: Planning The Sv-4K Media Player Deployment

    This module describes aspects of the SV-4K deployment that need to be considered and executed prior to the actual installation and provisioning of the SV-4K media players. It is intended for installers, network administrators, and administrators of Cisco StadiumVision Director. Workflow Summary to Plan Deployment of the...

  • Page 28: Zones, Groups And Locations Planning

    Player" on page 1 Zones, Groups and Locations Planning IMPORTANT: Mixed groups that contain both SV-4K devices and Cisco DMP 4310G devices are not recommended. Cisco StadiumVision Director will provide a warning about such groups if you attempt to configure them.

  • Page 29: Guidelines For Tv And Content Resolution With The Sv-4K Media Player

    The resolution of the TV display and its ability to negotiate to 1080p. The configuration of the sv4k.videoMode serial command in the Display Specifications area of the Cisco StadiumVision Director Control Panel: When set to a resolution, this value specifies the SV-4K signal resolution.

  • Page 30: Configuring Resolution Under Control Panel Display Specifications

    Configuring Resolution Under Control Panel Display Specifications The Display Specification for a TV can either be configured for auto-detection of resolution by the TV, or set to a fixed resolution in the Cisco StadiumVision Director Control Panel. Figure 6. SV-4K and Display Signal Resolution...

  • Page 31: Network And Switch Planning

    External DHCP Server Requirements The SV-4K media player requires configuration of an external DHCP server to provide IP addressing to the devices. This service can be configured using Cisco Network Registrar (CNR) or another external server at the venue. This section highlights some of the key requirements to plan your DHCP configuration.

  • Page 32: Dhcp Configuration Guidelines For The Sv-4K Media Player

    Option 43 string for each model. If the DHCP server is limited to a single Option 43 string per DHCP pool (such as with a Cisco DHCP server), then be sure to configure a separate DHCP scope for the SV-4K media players.
  • Page 33 PoE+ and also supports the IOS Civic Location feature. NOTE: For more information and details about the switch configuration, see the Cisco Connected Stadium Design Guide available on ciscoet.com to qualified Cisco StadiumVision partners. © Cisco Systems, Inc. All rights reserved. 25 of 68...
  • Page 34 © Cisco Systems, Inc. All rights reserved. 26 of 68...

  • Page 35: Deploying The Sv-4K Media Player

    Deploying the SV-4K Media Player This module describes the workflow and tasks to deploy the SV-4K media player. It is intended for Cisco StadiumVision Director administrators and installers. Workflow Summary to Deploy the SV-4K Media Player for the First Time...

  • Page 36: Prerequisites For Sv-4K Deployment

    Each time the SV-4K device powers on or reboots, a compliance check is done against the firmware that is loaded on the device against the Cisco StadiumVision Director auto-registration settings. If the firmware versions do not match, the SV-4K initiates a firmware upgrade automatically.

  • Page 37: Obtaining The Sv-4K Firmware

    Cisco StadiumVision Director. To upload the SV-4K firmware, complete the following steps: 1. From the device where you downloaded the SV-4K firmware, log into Cisco StadiumVision Director as an administrator. 2. Go to the Management Dashboard.
  • Page 38 5. Navigate to the SV-4K firmware image file and click OK. An upload status string appears at the bottom of the screen that indicates when the firmware upload is complete. © Cisco Systems, Inc. All rights reserved. 30 of 68...

  • Page 39: Configuring The Sv-4K For Auto-Registration

    Configuring the SV-4K for Auto-Registration Before the firmware can be provisioned to the SV-4K media player, it must be uploaded to Cisco StadiumVision Director, and then configured in the auto-registration settings. To configure the SV-4K for auto-registration, complete the following steps: 1.

  • Page 40: Configuring The Sv-4K Global Settings

    Precision Time Protocol (PTP)—Required for video wall synchronization feature and for DMP-to-DMP synchronization. NTP and PTP settings are provisioned globally for all SV-4K media players.The Cisco StadiumVision Director server is provisioned as the default NTP source for both the Cisco DMP 4310G and SV-4K media players.
  • Page 41 NOTE: Widgets, external URLs, and multicast video tuning synchronization are outside the scope of this feature. Improved content synchronization was first introduced in Cisco StadiumVision Director Release 3.2 on the DMP 4310G through the use of the Network Time Protocol (NTP).

  • Page 42: How To Configure Ntp And Ptp On The Sv-4K Media Players

    Use Cases for Video DMP-to-DMP Synchronization with PTP PTP is particularly beneficial for the following use cases in the Cisco StadiumVision network: Using video background for Dynamic Menu Boards (DMBs) that show a PiP of the live event. With the DMP 4310 devices, the background is implemented as a SWF, whereas with the secondary video feature on the SV-4K, the background can be more visually appealing by using local video content.

  • Page 43: Restrictions For Ptp On The Sv-4K Media Players

    Content synchronization for video playback on the SV-4K media player relies on precise time across DMPs using PTP. The behavior is similar to content synchronization on the Cisco DMP 4310G. If SV-4K devices are playing video and one of the devices reboots, the rebooting unit will restart video playback from the beginning and will only synchronize with the other players when the next item in the playlist is rendered.

  • Page 44: Ptp Guidelines

    An NTP source must be configured in Cisco StadiumVision Director. By default, the Cisco StadiumVision Director server is configured as the SV-4K NTP host (just as with the Cisco DMP 4310G). CAUTION: If you are running Cisco StadiumVision Director on a...

  • Page 45: Modifying The Ptp And Ntp Configuration On The Sv-4K Media Players

    2. (Optional) Change the global NTP properties as required for your network. Refer Table 3. (Optional) Change the global PTP properties as required for your network. Refer Table 4. Click the disk icon to Save changes. 5. Reboot the SV-4K devices. © Cisco Systems, Inc. All rights reserved. 37 of 68...
  • Page 46 Number of 3600 (Default) seconds (Globaldmpsetting.sv4k.deploy.ntpc.interval) that the SV- 4K waits before trying to synchronize its time with configured NTP host. Timezone Code for GMT (Default) (Globaldmpsetting.sv4k.deploy.ntpc.timezone) timezone to be used. © Cisco Systems, Inc. All rights reserved. 38 of 68...

  • Page 47: Verifying Ptp Operation For The Sv-4K Media Player

    PTP for your SV-4K devices. To verify the PTP operation for the SV-4K media player, complete the following steps: 1. Open your browser and navigate to one of the DMPs: http://sv4k-ip-address/ptp.html © Cisco Systems, Inc. All rights reserved. 39 of 68...
  • Page 48 3. Identify the PTP master by finding the unit that has an "offsetFromMaster" value of 0.0. Figure 11 highlights the PTP master and shows a network where PTP is operating successfully with 12 SV-4K members. Figure 11. Successful PTP Clock Status © Cisco Systems, Inc. All rights reserved. 40 of 68...

  • Page 49: Verifying The Deployment Of The Sv-4K Media Player

    Configured the auto-registration settings for the SV-4K to properly provision its firmware. When you have completed these deployment tasks, you are ready to connect a new SV-4K device to the Cisco StadiumVision Director network. Startup Sequence Flow for the SV-4K Media Player...
  • Page 50 SV-4K has been initially deployed) The TV repeats display of the screens for obtaining the IP address from DHCP server and contacting Cisco StadiumVision Director server again before bypassing the firmware upgrade step. © Cisco Systems, Inc. All rights reserved.
  • Page 51 Director server download. HTML runtime starts. Verify SV-4K device has registered in Control Panel > Setup > Devices. If Location has not yet been specified, the Type will be DMP. © Cisco Systems, Inc. All rights reserved. 43 of 68...

  • Page 52: Monitoring And Maintaining The Sv-4K Media Player

    Monitoring and Maintaining the SV-4K Media Player This module describes the workflow and tasks to monitor and maintain the working operation of the SV-4K media player. It is intended for Cisco StadiumVision Director administrators and installers. For more information, see also the Cisco StadiumVision Director Operations Guide.
  • Page 53 NTP host. msi.sw_vlan Switch VLAN reported by LLDP for the SV-4K. "$svd_ignore" setting in Cisco StadiumVision means that the value is not used for compliance verification. To verify SV-4K media player compliance, complete the following steps: 1.

  • Page 54: Clearing The Storage On The Sv-4K Media Player

    To clear the storage on the SV-4K media player, complete the following steps: 1. Go to the Management Dashboard. 2. Select the SV-4K devices that you want to clear. © Cisco Systems, Inc. All rights reserved. 46 of 68...
  • Page 55 13). Figure 13. Reset Storage Command 4. Click Play. The contents of the SSD storage is removed (including the Cisco StadiumVision Director runtime software and script contents) on the SV-4K devices. The SV- 4Ks will not automatically reboot after this command.

  • Page 56: Clearing Registries On The Sv-4K Media Player By Restoring Factory Defaults

    4. Click Play. Any persistent device settings on the SV-4Ks are erased and the box will be in factory default state. The SV-4K automatically reboots and reprovisions its firmware and settings. © Cisco Systems, Inc. All rights reserved. 48 of 68...

  • Page 57: Troubleshooting The Sv-4K Media Player

    RMA Process for the SV-4K, Page 49 SV-4K Diagnostic URL, Page 49 RMA Process for the SV-4K The Return Materials Authorization (RMA) process is performed through a call to Cisco Technical Support to assess the problem for final troubleshooting to confirm the device problem.

  • Page 58: Troubleshooting Ptp Operation For The Sv-4K Media Player

    The diagnostic URL requires a password for use. The password is set in the "defaultDmpAdminPwd" registry key in the Management Dashboard (the same password as for the Cisco DMP 4310G). The default username is "admin." Be sure to reset the password from the default value as a security best practice.

  • Page 59: Symptom: Playlists Do Not Advance To The Next Content Item On The Sv-4K

    3. Enter the username and password. 4. Identify the PTP master by finding the unit that has an "offsetFromMaster" value of 0.0. Figure 14. Identify the PTP Master 5. Ping the master PTP device. © Cisco Systems, Inc. All rights reserved. 51 of 68...

  • Page 60: Troubleshooting Sv-4K Hardware Operation

    1. Verify that an IP address is assigned to the device. 2. Verify proper DHCP Option 43 configuration. 3. Verify that the Cisco StadiumVision Director server is running and reachable. 4. Contact Cisco Technical Support to do further troubleshooting and proceed with RMA process.

  • Page 61: Symptom: Pwr And Eth Leds Are Not Lit And No Signs Of Activity On The Sv-4K

    Details Power normally displays "29.5" for the SV-4K after LLDP negotiation with the switch. e. If none of these steps locate the problem, contact Cisco Technical Support to proceed with the RMA process. Symptom: SV-4K Err or Err/Upd LEDs blinking Troubleshooting steps: 1.

  • Page 62: Troubleshooting Sv-4K Tv And Video Display Problems

    2. If multiple TV displays are showing a black screen for the same multicast stream: a. Verify the SV-4K LEDs. b. If the SV-4K LEDs are in normal state, verify that the Cisco StadiumVision Director server has power and is reachable.

  • Page 63: Symptom: No Local Control When External Volume Strategy Configured

    TV display (null modem [crossover] or straight through). 3. Verify that the external output strategy works on other TV displays. 4. Verify the RS-232 codes from the manufacturer against the TV display specifications in Cisco StadiumVision Director. © Cisco Systems, Inc. All rights reserved. 55 of 68...
  • Page 64 © Cisco Systems, Inc. All rights reserved. 56 of 68...

  • Page 65: Appendix: Management Dashboard Commands For The Sv-4K Media Player

    DMP Commands for the SV-4K Media Player Table 21. Management Dashboard DMP Commands Command Name Supported on SV-4K? Display IP Restart Runtime Disable DHCP Enable DHCP Disable HDMI Autodetection Enable HDMI Autodetection © Cisco Systems, Inc. All rights reserved. 57 of 68...

  • Page 66: Dmp Install Commands For The Sv-4K Media Player

    Media Player Table 23. Management Dashboard Global Settings Commands Command Name Supported on SV-4K? Global DMP Settings Introduced in Cisco StadiumVision Director Release 4.0 for the SV-4K media player only. © Cisco Systems, Inc. All rights reserved. 58 of 68...

  • Page 67: Monitoring Commands For The Sv-4K Media Player

    Supported on SV-4K? TV On TV Off Set Display Input Set Display Banner Set Closed Caption Set Volume Set Video Channel Show Diagnostics Supported beginning in Cisco StadiumVision Director Release 4.0.0-402. © Cisco Systems, Inc. All rights reserved. 59 of 68...
  • Page 68 Command Name Supported on SV-4K? Hide Diagnostics Show Diagnostics with Message Show Custom Swf Hide Custom Swf Display PIN Hide Channel Guide Disable User Control Enable User Control © Cisco Systems, Inc. All rights reserved. 60 of 68...

  • Page 69: Appendix: Serial Commands For The Sv-4K Media Player

    This module provides a summary of the new serial commands that are supported by the SV-4K media player for RS-232 communication with TV displays. NOTE: These commands are not supported by the Cisco DMP 4310G. For more informaton about configuring serial commands for RS-232 TV control, see the "Working with TV Displays in Cisco StadiumVision Director"...
  • Page 70 Command Name Value dmp.displayPwrQuery rs232.tx_hex=6B612030312046460D dmp.displayAVInputQuery rs232.tx_hex=6B622030312046460D dmp.muteQuery rs232.tx_6B652030312046460D dmp.volumeQuery rs232.tx_6B662030312046460D Input1 rs232.tx_6B622030312030390D Input2 rs232.tx_6B622030312030320D Input3 rs232.tx_6B622030312030340D Input4 rs232.tx_6B622030312030300D © Cisco Systems, Inc. All rights reserved. 62 of 68...

  • Page 71: Appendix: Sv-4K And Dhcp Option 43

    Cisco DHCP server), then be sure to configure a separate DHCP scope for the SV-4K media players. In this example, a Cisco IOS DHCP is being used, which supports only a single pairing of options 60 and 43 can be used within a single scope (requiring two different IP scopes if there is a need to support both the Cisco DMP-4310G and the SV-4K media players).
  • Page 72 SV-4K string for North America DMPs: "Cisco SV-4K-NA" SV-4K string for all other region DMPs: "Cisco SV-4K-ROW" Example 3. Creating Option 43 Option 43 is a vendor-specific option. For the SV-4K media player, it needs to point to a specific URL to execute auto-registration, auto-provisioning, and to receive initial firmware and subsequent upgrades, etc.
  • Page 73 1  0  .  1  0  .  1  0  .  1  0  0 The remainder of the string is the text of the remainder of the URL. NOTE: As a Linux OS device, the Cisco StadiumVision Director server is case sensitive, and the correct letter case must be represented in the ASCII text strings.
  • Page 74 Greater than (or close angled bracket) Question mark At symbol Uppercase A Uppercase B Uppercase C Uppercase D Uppercase E Uppercase F Uppercase G Uppercase H Uppercase I Uppercase J Uppercase K © Cisco Systems, Inc. All rights reserved. 66 of 68...
  • Page 75 Lowercase f Lowercase g Lowercase h Lowercase i Lowercase j Lowercase k Lowercase l Lowercase m Lowercase n Lowercase o Lowercase p Lowercase q Lowercase r Lowercase s Lowercase t © Cisco Systems, Inc. All rights reserved. 67 of 68...

  • Page 76: Cisco Systems, Inc. All Rights Reserved. 49 Of

    HEX Symbol Description Lowercase u Lowercase v Lowercase w Lowercase x Lowercase y Lowercase z Opening brace Vertical bar Closing brace Equivalency sign - tilde Delete © Cisco Systems, Inc. All rights reserved. 68 of 68...

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