Troubleshooting - IDK MSD-702UHD User Manual

11 Troubleshooting

This chapter recommends what to do if you have problems operating the MSD.
In case the MSD does not work correctly, please check the following items first.
･Are the MSD and all devices plugged in and powered on normally?
･Are cables connected correctly?
･Are there no loose connections?
･Are correct cables supported by devices being used?
･Are specifications of connected devices matched to each other?
･Are settings of the sink device correct?
･Are there any nearby objects that may cause noise?
If the problem still cannot be solved, perform the following actions. Refer to manuals of connected devices as
well, since they may possibly be the cause of the problem.
Problem
●Video output
Video is not output.
MSD-701UHD / 702UHD / 801UHD/ 802UHD User's Guide
Cause/Check item/Solution
Check the error code in "
(Since the MSD has multiple output connectors, check the error
code of the output connector that does not output video.)
･Error code 2:
Check if the source device is connected and turned on.
･Error code 3:
Signal is not input. Check [1] to [6] on the next page.
･Error code 4:
A problem may occur in the source device or HDCP
authentication. Check [2], [5] and [6].
･Error code 5:
If a sink device that is not HDCP compliant is connected:
- only video without content protection (such as analog input
and test pattern) can be output
- black is output when signal with content protection is input.
- the MSD does not display video, because it supports HDCP.
In that case, you can disable HDCP input from the source
device in "9.6.2 Input HDCP setting" in order to display the
video.
Some source devices check whether the sink device is HDCP
compliant or not and they output video depending on the result.
･Error code 6 and 7:
A problem occurs in the source device.
･Error code A:
Set "8.2 Switching input channel" to a value other than "OFF".
･If no error code is displayed:
Set "9.4.11 Test pattern" to a pattern other than "OFF".
- If any test pattern is not output, check [5] to [7].
- If a test pattern is output, the source device may not output
video.
device status
9.17.8 Sink
Page
－
".
141