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MSD-501/502/701/702 User's Guide
9 Troubleshooting
This chapter recommends what to do if you have problems operating the MSD.
In case the MSD does not work correctly, please check the following items first.
･Are the MSD and all devices plugged in and powered on normally?
･Are cables connected correctly?
･Are there no loose connections?
･Are correct cables supported by devices being used?
･Are signal specifications of connected devices matched to each other?
･Are settings of the sink device correct?
･Are there any close objects that may cause noise?
If the problem still cannot be solved, perform the following actions. Refer to manuals of connected devices as
well, since they may possibly be the cause of the problem.
Problem
●Video output
Video is not output.
110
Cause/Check item/Solution
Check the error code in "7.17.8 Sink device status". (Since the
MSD has multiple output connectors, check the error code of the
output connector that does not output video.)
･Error code 1:
Set "7.8.8 Video output connector" to "ON".
･Error code 2:
Check if the source device is connected and turned on.
･Error code 3:
Signal is not input. Check [1] to [6] on the next page.
･Error code 4:
A problem may occur in the source device or HDCP authentication.
Check [2], [5] and [6].
･Error code 5:
With using a sink device that is not HDCP compliant, only video
without content protection (such as analog input and test pattern)
can be output, and go black if signal with content protection is
input. Some source devices check whether the sink device is
HDCP compliant or not and output video depending on the result.
Since the MSD supports HDCP, output video cannot be output if
the sink devicet is not HDCP compliant. In that case, you can
disable HDCP input from the source device in "7.6.2 HDCP input
enabled/disabled" in order to display the video.
･Error code 6 and 7:
A problem occurs in the source device.
･Error code A:
Set "6.2 Selecting input channel" to a value other than "OFF".
･If no error code is displayed:
Set "7.4.11 Test pattern" to a pattern other than "OFF". If any test
pattern is not output, check [5] to [7]. If a test pattern is output, the
source device may not output video.
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