Welch Allyn Connex Vital Signs Monitor 6000 Series Service Manual page 18

12 Overview
• A complete return shipping address.
• A contact name and phone number.
• Any special shipping instructions.
• A purchase order number or credit card number if the product is not covered by a
warranty.
• A Partners in Care contract number if product is covered under a service agreement.
• A full description of the problem or service request.
1. Obtain an RMA number:
•
•
Note
2. Ship the device to Welch Allyn, observing these rules:
a. Remove from the package the battery, all hoses, connectors, cables, sensors,
b. Follow shipping and handling requirements regarding Lithium-ion batteries to
Visit us on the web at www.welchallyn.com/customer-self-service.htm, or
Contact Welch Allyn to make a request.
Welch Allyn does not accept returned products without an
RMA.
power cords, and other ancillary products and equipment, except those items
that might be associated with the problem.
comply with new IATA regulations.
Requirements for returning Lithium-ion batteries
• Remove the Lithium-ion battery from the device. You cannot ship these
devices with batteries installed.
• Follow packaging requirements (presented next in this section)
• Do not ship any battery that has been physically damaged or shows signs of
leakage.
• Do not ship any battery that has been recalled by the supplier or
manufacturer.
• Do not ship any waste batteries that should be recycled or discarded.
• Do not ship multiple batteries together.
• Use ground transportation only to ship Lithium-ion batteries.
Packaging requirements for Lithium-ion batteries and associated devices
• Use packaging provided by Welch Allyn or the battery manufacturer to pack
the battery. Seal the battery in the anti-static bag and place it in the shipping
box. Return shipments without approved packing materials will not be
accepted.
®
Welch Allyn Connex Vital Signs Monitor 6000 Series™