Troubleshooting By Symptom; Cd/Dvd Drive Problems - Lenovo System x3500 M5 Type 5464 Installation And Service Manual

See Appendix B "UEFI (POST) error codes" on page 1017, Appendix A "Integrated Management Module
II (IMM2) error messages" on page 295, and Appendix C "DSA diagnostic test results" on page 1041 for
more information.

Troubleshooting by symptom

Use the troubleshooting tables to find solutions to problems that have identifiable symptoms.
If you cannot find a solution to the problem in these tables, see Appendix C "DSA diagnostic test results" on
page 1041 for information about testing the server and "Running DSA Preboot diagnostic programs" on
page 143 for additional information about running DSA Preboot program. For additional information to help
you solve problems, see "Start here" on page 125.
If you have just added new software or a new optional device and the server is not working, complete the
following steps before you use the troubleshooting tables:
Step 1. Check the system-error LED on the operator information panel; if it is lit, check the light path
diagnostics LEDs (see "Light path diagnostics" on page 131).
Step 2. Remove the software or device that you just added.
Step 3. Run Dynamic System Analysis (DSA) to determine whether the server is running correctly (for
information about using DSA, see Appendix C "DSA diagnostic test results" on page 1041).
Step 4. Reinstall the new software or new device.

CD/DVD drive problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained
technician.
• Go to the IBM support website at http://www.lenovo.com/support to check for technical information,
hints, tips, and new device drivers or to submit a request for information.
Table 16. CD/DVD drive's symptoms and actions
Symptom
The optional DVD drive is not
recognized.
A CD or DVD is not working
correctly.
Action
1. Make sure that:
• The SATA connector to which the DVD drive is attached (primary or
secondary) is enabled in the Setup utility.
• All cables and jumpers are installed correctly.
• The correct device driver is installed for the DVD drive.
2. Run the DVD drive diagnostic programs.
3. Reseat the following components:
a. DVD drive
b. DVD drive cable
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
5. (Trained technician only) Replace the system board.
1. Clean the CD or DVD.
2. Replace the CD or DVD with new CD or DVD media.
3. Run the DVD drive diagnostic programs.
.
Chapter 4 Troubleshooting
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