Page 1 System x3500 M4 Installation and Service Guide Machine Type: 7383...
Page 2 IBM Documentation CD. Twelveth Edition (September 2016) © Copyright Lenovo 2014, 2016. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No.
Page 3: Table Of Contents
Instructions for Lenovo Business Partners ..Connecting the cables ..Sending DSA data to Lenovo ..Updating the server configuration ..
Page 4 Chapter 5. Parts listing, Lenovo Chapter 4. Troubleshooting ..System x3500 M4 Type 7383 ..Start here....
Page 6 System x3500 M4 Installation and Service Guide...
Page 7: Safety
Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Lenovo 2014, 2016...
Page 8: Safety Statements
Be sure to read all caution and danger statements in this documentation before you perform the procedures. Read any additional safety information that comes with your system or optional device before you install the device. System x3500 M4 Installation and Service Guide...
Page 9 Do not: • Throw or immerse into water • Heat to more than 100°C (212°F) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations. © Copyright Lenovo 2014, 2016...
Page 10 Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Statement 4 CAUTION: Use safe practices when lifting. ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) viii System x3500 M4 Installation and Service Guide...
Page 11 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. © Copyright Lenovo 2014, 2016...
Page 12 Refer to the information that is provided with your device for electrical specifications. Statement 15 CAUTION: Make sure that the rack is secured properly to avoid tipping when the server unit is extended. System x3500 M4 Installation and Service Guide...
Page 13 Statement 27 CAUTION: Hazardous moving parts are nearby. Statement 35: > 240VA CAUTION: Hazardous energy present. Voltages with hazardous energy might cause heating when shorted with metal, which might result in splattered metal, burns, or both. © Copyright Lenovo 2014, 2016...
Page 14 System x3500 M4 Installation and Service Guide...
Page 15: Chapter 1. The Lenovo System X3500 M4 Type 7383 Server
At http://www.lenovo.com/support, you can create a personalized support page by identifying Lenovo products that are of interest to you. From this personalized page, you can subscribe to weekly email notifications about new technical documents, search for information and downloads, and access various administrative services.
Page 16 You can scan the QR code using a QR code reader and scanner with a mobile device and get quick access to the Lenovo Service Information website. The Lenovo Service Information website provides additional information for parts installation and replacement videos, and error codes for server support.
Page 17: The Lenovo Documentation Cd
You can download the Lenovo ServerGuide Setup and Installation CD to help you configure the hardware, install device drivers, and install the operating system. For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/. See the Rack Installation Instructions document on the Lenovo System x Documentation CD for complete rack installation and removal instructions.
Page 18: Related Documentation
• Safety Information This document is in PDF format on the Lenovo Documentation CD. It contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document.
Page 19: Notices And Statements In This Document
The documentation might be updated occasionally to include information about those features, or technical updates might be available to provide additional information that is not included in the server documentation. These updates are available from the Lenovo website. To check for updates, go to http://www.lenovo.com/support.
Page 20 Notes: 1. Use the Setup utility to determine the type and speed of the microprocessors in the server 2. For a list of supported microprocessors, see http://www.lenovo.com/ serverproven/. Memory: • Slot: 12 DIMM connectors (24 DIMM connectors when the microprocessor 2 expansion board is installed) •...
Page 21 – Support up to twenty-four RDIMMs/LRDIMMs, or, – Support up to sixteen LRDIMMs if more than sixteen HDDs are installed. 2. One GPU installed: a. Hard disk drive: – Support up to eight HDDs. Chapter 1 The Lenovo System x3500 M4 Type 7383 server...
Page 22 • One internal USB tape connector • One serial connector Video controller (integrated into IMM2): • Matrox G200eR2 Note: The maximum video resolution is 1600 x 1200 at 75 Hz. – SVGA compatible video controller System x3500 M4 Installation and Service Guide...
Page 23 • Minimum configuration: 2013 Btu per hour (590 watts) • Maximum configuration: 3610 Btu per hour (1058 watts) Electrical input: • Sine-wave input (50-60 Hz) required • Input voltage low range: Chapter 1 The Lenovo System x3500 M4 Type 7383 server...
Page 24 • http://www.plugloadsolutions.com/psu_reports/IBM_7001676-XXXX_550W_SO-458_Report.pdf • http://www.plugloadsolutions.com/psu_reports/IBM_7001605-XXXX_750W_SO-258_Report.pdf • http://www.plugloadsolutions.com/psu_reports/SO-299_IBM_DPS-750AB-1_750W_Report.pdf • http://www.plugloadsolutions.com/psu_reports/IBM_DPS-750AB-14%20A_750W_SO-527_Report.pdf • http://www.plugloadsolutions.com/psu_reports/IBM_7001606-XXXX_900W_SO-273_Report.pdf • http://www.plugloadsolutions.com/psu_reports/IBM_DPS-900CB%20A_900W_SO-440_Report.pdf Maximum power (watts): See Power supply. Idle state power (watts): Sleep mode power (watts): Not applicable for servers Off mode power (watts): System x3500 M4 Installation and Service Guide...
Page 25: What Your Server Offers
(as the IPMI event log), the Integrated Management Module II (IMM2) event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to Lenovo Support or view the information as a text file or HTML file.
Page 26 By using industry standards, IBM Systems Director supports multiple operating systems and virtualization technologies for Lenovo and non-Lenovo x86 platforms. For more information, see the Lenovo Systems Director Information Center at http://www.ibm.com/systems/software/director/resources.html and “Systems Director” on page 16.
Page 27 The server provides a QR code on the system service label, which is on the cover of the server, that you can scan using a QR code reader and scanner with a mobile device to get quick access to the Lenovo Service Information website.
Page 28 You can use the Setup utility to configure the server to use a dedicated systems-management network or a shared network. • UEFI-compliant server firmware System x3500 M4 Installation and Service Guide...
Page 29: Reliability, Availability, And Serviceability
IMM2 logs the uncorrectable error and informs POST. POST logically maps out the memory with the uncorrectable error, and the server restarts with the remaining installed memory. Chapter 1 The Lenovo System x3500 M4 Type 7383 server...
Page 30: Systems Director
Systems Director is a platform-management foundation that streamlines the way you manage physical and virtual systems in a heterogeneous environment. By using industry standards, Systems Director supports multiple operating systems and virtualization technologies in Lenovo and non-Lenovo x86 platforms. Through a single user interface, Systems Director provides consistent views for viewing managed systems, determining how these systems relate to one other, and identifying their statuses, helping to correlate technical resources with business needs.
Page 31: Server Controls, Leds, And Power
• Managing the life cycles of virtual resources For more information about Systems Director, see the Systems Director Information Center at http://pic.dhe.ibm.com/infocenter/director/pubs/index.jsp, and the Systems Management web page at http://shop.lenovo.com/us/en/systems/solutions/, which presents an overview of Lenovo Systems Management and Systems Director. Server controls, LEDs, and power This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off.
Page 32: Operator Information Panel
This LED is used on hot-swap SAS or SATA hard disk drives. When this LED is lit, it indicates that the drive has failed. If an optional Lenovo ServeRAID controller is installed in the server, when this LED is flashing slowly (one flash per second), it indicates that the drive is being rebuilt. When the LED is flashing rapidly (three flashes per second), it indicates that the controller is identifying the drive.
Page 33 This LED is controlled by the IMM2. The following table describes the LEDs on the operator information panel and suggested actions to correct the detected problems. Chapter 1 The Lenovo System x3500 M4 Type 7383 server...
Page 34: Light Path Diagnostics Panel
The following illustration shows the LEDs on the light path diagnostics panel. Hard disk drive/RAID Temperature Microprocessor USB ports Configuration Memory Power supply Over spec System board Figure 5. Light path diagnostics panel System x3500 M4 Installation and Service Guide...
Page 35: Rear View
• NMI button: Press this button to force a nonmaskable interrupt to the microprocessor. It allows you to blue screen the server and take a memory dump (use this button only when directed by the Lenovo service support). You might have to use a pen or the end of a straightened paper clip to press the button.
Page 36 LED is lit, it indicates that the power supply is supplying adequate dc power to the system. During typical operation, both the ac and dc power LEDs are lit. • Power-supply error LED: When the power-supply error LED is lit, it indicates that the power supply has failed. System x3500 M4 Installation and Service Guide...
Page 37: Server Power Features
PCI options. 2. When you turn on the server with external graphical adapters installed, the Lenovo logo displays on the screen after approximately 3 minutes. This is normal operation while the system loads.
Page 38 • The Integrated Management Module II (IMM2) can turn off the server as an automatic response to a critical system failure. • The server turns off when the left-side cover is opened. System x3500 M4 Installation and Service Guide...
Page 39: Chapter 2. Installing Optional Devices
2. Shut down and restart the server multiple times to ensure that the server is correctly configured and functions correctly with the newly installed devices. 3. Save the DSA log as a file and send it to Lenovo. For information about transferring data and logs, see “Sending DSA data to Lenovo” on page 26.
Page 40: Sending Dsa Data To Lenovo
Sending DSA data to Lenovo You can send DSA data to Lenovo with standard upload, standard upload with the system serial number, secure upload, and secure upload with the system serial number. Before you send diagnostic data to Lenovo, read the terms of use at http://www.ibm.com/de/support/ ecurep/terms.html.
Page 41: System-Board Internal Connectors
RAID adapter Power paddle card battery RAID adapter battery holder Operator information Power supply panel assembly System board USB cable and light path Heat sink diagnostics assembly DIMMs retention module Microprocessor Bezel Heat sink Microprocessor 2 drive expansion board 2.5 inch Air baffle hot-swap drive 3.5 inch...
Page 42 Front operator information panel System SAS/SATA Optical power Battery power 1 configuration Power signal Figure 9. Internal connectors on system board The following illustration shows the internal connectors on the microprocessor 2 expansion board. System x3500 M4 Installation and Service Guide...
Page 43: System-Board External Connectors
Microprocessor 2 DIMM 18-13 DIMM 24-19 PCI slot 8 PCI slot 7 Connector to System power 2 the system board Figure 10. Internal connectors on microprocessor 2 expansion board System-board external connectors The following illustration shows the external connectors on the system board. NMI button Video port Serial port...
Page 44 ROM page is loaded. Do not move the switch after the server is turned on. This can cause an unpredictable problem. Indicates a physical presence to the system TPM when on. System TPM physical presence System x3500 M4 Installation and Service Guide...
Page 45: System-Board Leds And Controls
Table 3. System board SW4 switch block definition (continued) Switch Default number Switch name position Description Power-on password Bypasses the power-on password check the next time the override server is turned on and starts the Setup utility so that you can change or delete the power-on password when on.
Page 46 LED DIMM 6-1 error LED Battery Power Distribution error LED board error LED Figure 13. LEDs and controls on system board The following illustration shows the LEDs on the microprocessor 2 expansion board. System x3500 M4 Installation and Service Guide...
Page 47: Hard Disk Drive Backplane Connectors
Microprocessor 2 error LED PCI slot 8 error LED PCI slot 7 error LED DIMM 24-19 DIMM 13-18 error LED error LED Figure 14. LEDs on microprocessor 2 expansion board Hard disk drive backplane connectors The following illustrations show the connectors on the 2.5-inch and 3.5-inch hard disk drive backplanes and the backplate assembly.
Page 48 Figure 16. Connectors on the 3.5-inch hard disk drive backplate assembly Hard disk drive connectors Configuration Power connector connector Status LED (amber) Activity LED (green) Signal connectors Figure 17. Connectors on the 2.5-inch hard disk drive backplane System x3500 M4 Installation and Service Guide...
Page 49: Installation Guidelines
Figure 18. Connectors on the 2.5-inch hard disk drive backplane with the expander Installation guidelines Use the installation guidelines to install the Lenovo System x3500 M4 Type 7383. Attention: Static electricity that is released to internal server components when the server is powered-on might cause the system to halt, which might result in the loss of data.
Page 50: System Reliability Guidelines
• You have followed the cabling instructions that come with optional adapters. • You have replaced a failed fan within 48 hours. • You have replaced a hot-swap drive within 2 minutes of removal. System x3500 M4 Installation and Service Guide...
Page 51: Working Inside The Server With The Power On
• You do not operate the server without the air baffle or the fan filler installed. Operating the server without the air baffle or the fan filler might cause the microprocessor to overheat. Note: The air baffle comes with the microprocessor 2 expansion board option. •...
Page 52: Opening The Bezel Media Door
Step 3. Open the bezel by pressing the button on the left edge of the bezel, and rotate the left side of the bezel away from the server. System x3500 M4 Installation and Service Guide...
Page 53 Release button Figure 20. Open the bezel Step 4. From inside of the top section of the bezel door, slide the blue tab up to unlock the bezel media door; then, grasp the depressed area on the media door and pull the door open. Bezel media door Media door lock...
Page 54: Removing The Left-Side Cover
Unlock the left-side cover, using the key that comes with the server. Step 2. Pull the cover-release latch down while you rotate the top edge of the cover away from the server; then, lift the cover off the server. System x3500 M4 Installation and Service Guide...
Page 55: Removing The Air Baffle
Left-side cover Cover release latch Lock Figure 23. Left-side cover removal Removing the air baffle Use this information to remove the air baffle from the server. Note: When you install the second microprocessor, you must also install fan 2 and the air baffle that come with the second microprocessor upgrade kit.
Page 56: Removing The Fan Cage Assembly
Step 5. Disconnect the fan cage power cable from the system board (see “Internal cable routing and connectors” on page 312). Step 6. Loosen the thumb screw on the fan cage release latch. System x3500 M4 Installation and Service Guide...
Page 57 Thumbscrew Fan cage assembly Figure 25. Loosen thumb screw on fan cage Step 7. Rotate the fan cage release latch to the open position. The fan cage will lift up slightly when the release latch is fully open. Chapter 2 Installing optional devices...
Page 58: Installing A Simple-Swap Fan
1. When you install the second microprocessor, you must also install fan 2 and the air baffle that come with the second microprocessor upgrade kit. The fan filler can only be removed when fan 2 is installed. Otherwise, the fan filler must be installed for proper cooling. System x3500 M4 Installation and Service Guide...
Page 59 Figure 27. The available fan sockets in the server 2. You can order the three additional fans for redundant cooling. Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data.
Page 60 Figure 28. Fan filler removal Close and fasten the release lever. Step 5. Open the fan-locking handle on the replacement fan. Step 6. Insert the fan into the socket and close the handle to the locked position. System x3500 M4 Installation and Service Guide...
Page 61: Hard Disk Drive Installation
Figure 29. Insert fan into the socket Step 7. Close the fan cage cover. Step 8. Install and lock the left-side cover (see “Replacing the left-side cover” on page 99). If you have other devices to install or remove, do so now. Hard disk drive installation The following illustrations show the location of the drive bays in the server.
Page 62 6 5 4 Drive bay 7-0 Figure 30. Server with eight 2.5-inch hard disk drives System x3500 M4 Installation and Service Guide...
Page 63 6 5 4 Drive bay 7-0 Drive bay 15-8 Figure 31. Server with sixteen 2.5-inch hard disk drives Chapter 2 Installing optional devices...
Page 64 6 5 4 Drive bay 7-0 Drive bay 15-8 Drive bay 23-16 Figure 32. Server with twenty-four 2.5-inch hard disk drives System x3500 M4 Installation and Service Guide...
Page 65 6 5 4 Drive bay 7-0 Drive bay 15-8 Drive bay 23-16 Drive bay 31-24 Figure 33. Server with thirty-two 2.5-inch hard disk drives The following illustrations show the location of the drive bays in the 3.5-inch hot-swap SAS or hot-swap SATA hard disk drive server models.
Page 66 Figure 34. Server with eight 3.5-inch hard disk drives The following illustrations show the location of the drive bays in the 2.5-inch and 3.5-inch hot-swap SAS or hot-swap SATA hard disk drive server models. System x3500 M4 Installation and Service Guide...
Page 67: Installing A 2.5-Inch Hot-Swap Hard Disk Drive
PCI adapter slot cover in the event that you later remove the drive or adapter. • For a complete list of supported options for the server, see http://www.lenovo.com/ serverproven/. Installing a 2.5-inch hot-swap hard disk drive Use this information to install a 2.5-inch hot-swap hard disk drive.
Page 68 RAID supported drives is 16. All the other drives will remain JBOD (the drives are presented to the operating system without a RAID configuration). • For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/. • Inspect the drive and drive bay for signs of damage.
Page 69: Installing A 3.5-Inch Hot-Swap Hard Disk Drive
2. If the server is configured for RAID operation through an optional ServeRAID adapter, you might have to reconfigure your disk arrays after you install hard disk drives. See the ServeRAID documentation on the Lenovo ServeRAID Support CD for additional information about RAID operation and complete instructions for using ServeRAID manager.
Page 70: Installing A 3.5-Inch Simple-Swap Hard Disk Drive
LED remains lit, see the “Hard disk drive problems” on page 149 for more information. Note: You might have to reconfigure the disk arrays after you install hard disk drives. See the RAID documentation on the Lenovo website at http://www.lenovo.com/support for information about RAID adapters.
Page 71: Installing A Dvd Drive
Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. If you are replacing a server component in the server, you need to turn off the server and peripheral devices, and disconnect the power cords and all external cables. To install a 3.5-inch simple-swap hard disk drive, complete the following steps.
Page 72 Remove the fan cage assembly (see “Removing the fan cage assembly” on page 272). Step 5. Touch the static-protective package that contains the DVD drive to any unpainted metal surface on the server; then, remove the DVD drive from the package. System x3500 M4 Installation and Service Guide...
Page 73: Installing An Optional Tape Drive
Step 6. Install the blue rails on the DVD drive, using the holes nearest the center of the drive. Step 7. Follow the instructions that come with the drive to set jumpers or switches, if there is any. Note: You might find it easier to install the new drive from the front and then attach the cables. Step 8.
Page 74: Memory Module Installation
1866 MHz, PC3-6400, PC3-8500, PC3-10600, PC3-12800, or PC3-14900 registered or unbuffered, synchronous dynamic random-access memory (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://www.lenovo.com/ serverproven/ for a list of supported memory modules for the server. – The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format.
Page 75 • Blank = 1.5 V specified • L = 1.35 V specified, 1.5 V operable Note: Values for these voltages are ‘specified’ which means the device characteristics such as timing are supported at this voltage. Values are ‘operable’ which means that the devices can be operated safely at this voltage.
Page 76 Note: You can install DIMMs for microprocessor 2 as soon as you install microprocessor 2; you do not have to wait until all of the DIMM slots for microprocessor 1 are filled. The following illustration shows the location of the DIMM connectors on they system board. System x3500 M4 Installation and Service Guide...
Page 77: Dimm Installation Sequence
Microprocessor 2 Microprocessor 1 Figure 41. The location of the DIMM connectors on the system board DIMM installation sequence Depending on the server model, the server may come with a minimum of one 2 GB or 4 GB DIMM installed in slot 1.
Page 78: Memory Mirrored Channel
First pair of DIMMs 1, 4 Second pair of DIMMs 9, 12 Third pair of DIMMs 2, 5 8, 11 Fourth pair of DIMMs Fifth pair of DIMMs 7, 10 Sixth pair of DIMMs 3, 6 System x3500 M4 Installation and Service Guide...
Page 79: Memory Rank Sparing
Table 6. Memory mirrored channel mode DIMM population sequence (continued) Number of installed Number of DIMMs microprocessor DIMM connector Seventh pair of DIMMs 13, 16 Eighth pair of DIMMs 21, 24 Ninth pair of DIMMs 14, 17 20, 23 Tenth pair of DIMMs Eleventh pair of DIMMs 19, 22 15, 18...
Page 80: Installing A Dimm
Remove the air baffle if installed (see “Removing the air baffle” on page 189). Step 3. Open the retaining clip on each end of the DIMM connector. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. System x3500 M4 Installation and Service Guide...
Page 81 Figure 44. DIMM installation Step 4. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. Step 5. Turn the DIMM so that the alignment slot align correctly with the alignment tab. Step 6.
Page 82: Installing A Pci-X Bracket
Touch the static-protective package that contains the adapter to any unpainted metal surface on the server; then, remove the adapter from the package. Step 4. Locate PCI slot 1 which you will install the PCI-X bracket. Step 5. Remove the screw that secures the expansion-slot cover. System x3500 M4 Installation and Service Guide...
Page 83 Expansion-slot cover kit Figure 46. Remove screw that secures the expansion-slot cover Step 6. Remove the expansion-slot cover kit in PCI slot 1 and save it for future use. Step 7. Press the PCI-X bracket firmly into PCI slot 1. Attention: Incomplete insertion might cause damage to the system board or the adapter.
Page 84: Installing An Adapter
The following notes describe the types of adapters that the server supports and other information that you must consider when you install an adapter: • To confirm that the server supports the adapter that you are installing, see http://www.lenovo.com/ serverproven/.
Page 85 • Avoid touching the components and gold-edge connectors on the adapter. • The server uses a rotational interrupt technique to configure PCI adapters so that you can install PCI adapters that do not support sharing of PCI interrupts. • The following table lists the option part numbers and CRU part numbers for the network adapters. Table 8.
Page 86 Attention: Incomplete insertion might cause damage to the system board or the adapter. Step 9. Close the adapter-retention bracket. Step 10. Perform any configuration tasks that are required for the adapter. If you have other devices to install or remove, do so now. System x3500 M4 Installation and Service Guide...
Page 87: Installing An Adapter On The Pci-X Bracket
Installing an adapter on the PCI-X bracket Use this information to install an adapter on the PCI-X bracket. Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. If you are replacing a server component in the server, you need to turn off the server and peripheral devices, and disconnect the power cords and all external cables.
Page 88: Installing An Optional Serveraid Adapter Memory Module
To install an optional ServeRAID adapter memory module, complete the following steps. Step 1. Unlock and remove the left-side cover (see “Removing the left-side cover” on page 40). System x3500 M4 Installation and Service Guide...
Page 89: Installing A Raid Adapter Battery Or Flash Power Module Remotely In The Server
Step 2. Locate the ServeRAID adapter which you will install the memory module. Remove the ServeRAID adapter if necessary. Step 3. Touch the static-protective package that contains the memory card to any unpainted metal surface on the server; then, remove the memory card from the package. Step 4.
Page 90 Align the battery/flash power module cable connector with the slot on the battery/flash power module holder. Place the battery/flash power module into the battery/flash power module holder and make sure that the battery/flash power module holder engages the battery/flash power module securely. System x3500 M4 Installation and Service Guide...
Page 91: Installing The Microprocessor 2 Expansion Board
Battery / flash power module cable connector Battery / flash power module Battery / flash power module retention clip Battery / flash power module holder Release Figure 53. Align the battery/flash power module cable connector Note: The positioning of the remote battery/flash power module depends on the type of the remote batteries/flash power module that you install.
Page 92 Figure 54. Align the side bracket Slide the side bracket toward the rear of the server. Fasten the thumbscrew on the side bracket. Step 6. Install the two guide pins on the system board. System x3500 M4 Installation and Service Guide...
Page 93 Guide pins Figure 55. Install two guide pins Step 7. Remove the cover on the microprocessor 2 expansion board connector from the system board. cover Figure 56. Remove cover Step 8. Make sure the microprocessor 2 expansion board release lever is in the open position. Chapter 2 Installing optional devices...
Page 94 Figure 58. Align CPU 2 expansion board Step 10. Align the holes on the microprocessor 2 expansion board to the guide pins on the system board. Install the microprocessor 2 expansion board on the system board. System x3500 M4 Installation and Service Guide...
Page 95 Guide pins Figure 59. Align holes in CPU 2 Step 11. Press the microprocessor 2 expansion board firmly and horizontally to the system board. Microprocessor 2 expansion board connector Figure 60. Press CPU 2 expansion board on system board Notes: 1.
Page 96 Step 13. Fasten the two thumbscrews on the release lever. Step 14. Route the power cable to the microprocessor 2 expansion board power connector from the power paddle card. System x3500 M4 Installation and Service Guide...
Page 97: Installing A Microprocessor And Heat Sink
Power cable Figure 62. Route the power cable Step 15. Connect the power cable to the microprocessor 2 expansion board power connector from the power paddle card. Power connector Figure 63. Connect the power cable Note: You might need to install the air baffle before connecting the power cable. If you have other devices to install or remove, do so now.
Page 98 • Do not remove the first microprocessor from the system board to install the second microprocessor. • To order an additional optional microprocessor, contact your Lenovo sales representative or Lenovo reseller. There are two types of microprocessor installation tools. The tools are similar in function and design, however Tool A has one setting for installing one size of microprocessor, and supports the following families of microprocessors: E5-26xx, E5-46xx.
Page 99 Installation tool Installation tool Microprocessor Cover Microprocessor Microprocessor Installation Tool A Microprocessor Installation Tool B Figure 64. Microprocessor installation tools Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. If you are replacing a server component in the server, you need to turn off the server and peripheral devices, and disconnect the power cords and all external cables.
Page 100 Release the sides of the cover and remove the cover from the installation tool. The microprocessor is preinstalled on the installation tool. System x3500 M4 Installation and Service Guide...
Page 101 Installation tool Microprocessor Cover Figure 67. Release the sides of the cover Note: Do not touch the microprocessor contacts. Contaminants on the microprocessor contacts, such as oil from your skin, can cause connection failures between the contacts and the socket. Align the installation tool with the microprocessor socket.
Page 102 Touching the thermal material will contaminate it. Step 7. Remove the microprocessor socket dust cover, tape, or label from the surface of the microprocessor socket, if one is present. Store the socket cover in a safe place. System x3500 M4 Installation and Service Guide...
Page 103 Socket cover Microprocessor Figure 71. Remove the microprocessor dust cover tape Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details about handling these devices, see ( “Handling static-sensitive devices” on page 37). Step 8. Close the microprocessor socket release levers and retainer: Close the microprocessor retainer on the microprocessor socket.
Page 104 Step 10. If you installed the second microprocessor, install the air baffle (see “Replacing the air baffle” on page 99) and fan 2 (see “Installing a simple-swap fan” on page 230). If you have other devices to install or remove, do so now. System x3500 M4 Installation and Service Guide...
Page 105: Thermal Grease
Thermal grease The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease. Use this information to replace damaged or contaminated thermal grease on the microprocessor and heat sink. When you are installing the heat sink on the same microprocessor that it was removed from, make sure that the following requirements are met: •...
Page 106: Installing A Hot-Swap Power Supply
• Before you install an additional power supply or replace a power supply with one of a different wattage, you may use the Lenovo Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www.ibm.com/systems/bladecenter/resources/powerconfig.html.
Page 107 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.
Page 108 If you are replacing a power supply with one of a different wattage, apply the power information label provided with the new power supply over the existing power information label on the server. System x3500 M4 Installation and Service Guide...
Page 109: Installing A Usb Embedded Hypervisor Flash Device
Figure 78. Power supply replacement Step 8. If you are adding a power supply to the server, attach the redundant power information label that comes with this option on the server cover near the power supplies. XXXW ~ AC XXXW ~ AC xxx-xxx/ xxx-xxx/ xxx-xxxV~...
Page 110: Completing The Installation
If you removed the server cover, replace it (see “Replacing the left-side cover” on page 99). Step 4. Reconnect the cables and power cords (see “Connecting the cables” on page 100). Step 5. Update the server configuration (see “Updating the server configuration” on page 102). System x3500 M4 Installation and Service Guide...
Page 111: Replacing The Fan Cage Assembly
Start the server. Confirm that it starts correctly and recognizes the newly installed devices, and make sure that no error LEDs are lit. Step 9. (Lenovo Business Partners only) Complete the additional steps in “Instructions for Lenovo Business Partners” on page 25. Replacing the fan cage assembly Use this information to replace the fan cage assembly.
Page 112 Thumbscrew Figure 82. Rotate the fan cage release latch Step 4. Fasten the thumb screw on the fan cage release latch. Thumbscrew Fan cage assembly Figure 83. Fasten the thumb screw System x3500 M4 Installation and Service Guide...
Page 113: Replacing The Air Baffle
Step 5. Connect the fan cage assembly power cable to the system board (see “Internal cable routing and connectors” on page 312). Replacing the air baffle Use this information to replace the air baffle. Note: When you install the second microprocessor, you must also install fan 2 and the air baffle that come with the second microprocessor upgrade kit.
Page 114: Connecting The Cables
Lock the cover, using the key that comes with the server. Connecting the cables Use this information to connect the cables. The following illustration shows the locations of the input and output connectors on the front of the server. System x3500 M4 Installation and Service Guide...
Page 115 DVD drive DVD drive Reset button activity LED eject button Power control button USB 1 USB 2 Bay 1 Bay 2 Remind button Hard disk drive status LED (amber) Hard disk drive activity LED (green) Figure 86. Front of server The following illustration shows the locations of the input and output connectors on the rear of the server.
Page 116: Updating The Server Configuration
If the server has an optional RAID adapter and you have installed or removed a hard disk drive, see the documentation that comes with the RAID adapter for information about reconfiguring the disk arrays. For information about configuring the Ethernet controller, see “Configuring the Ethernet controller” on page 118. System x3500 M4 Installation and Service Guide...
Page 117: Chapter 3. Configuration Information And Instructions
UpdateXpress System Pack or UpdateXpress image. The firmware for the server is periodically updated and is available for download on the Lenovo website. To check for the latest level of firmware, such as the UEFI firmware, device drivers, and Integrated Management Module II (IMM2) firmware, go to http://www.ibm.com/support/ fixcentral.
Page 118: Configuring The Server
IMM2 detects an operating-system hang condition. A system administrator can use the blue-screen capture feature to assist in determining the cause of the hang condition. For more information, see “Using the remote presence and blue-screen capture features” on page 115. System x3500 M4 Installation and Service Guide...
Page 119: Using The Serverguide Setup And Installation Cd
• Ethernet controller configuration For information about configuring the Ethernet controller, see “Configuring the Ethernet controller” on page 118. • Features on Demand software Ethernet software The server provides Features on Demand software Ethernet support. You can purchase a Features on Demand software upgrade key for Fibre Channel over Ethernet (FCoE) and iSCSI storage protocols.
Page 120 When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported Lenovo server model. The setup program provides a list of tasks that are required to set up your server model. On a server with a ServeRAID adapter or SAS/SATA controller with RAID capabilities, you can run the SAS/SATA RAID configuration program to create logical drives.
Page 121: Using The Setup Utility
If you have already configured the server hardware and you are not using the ServerGuide program to install your operating system, you can download operating-system installation instructions for the server from http://www.lenovo.com/support. Using the Setup utility Use these instructions to start the Setup utility.
Page 122 Select this choice to force INT video support, if the operating system does not support UEFI video output standards. – Rehook INT 19h Select this choice to enable or disable devices from taking control of the boot process. The default is Disable. – Legacy Thunk Support System x3500 M4 Installation and Service Guide...
Page 123 Select this choice to enable or disable UEFI to interact with PCI mass storage devices that are non-UEFI compliant. The default is Enable. – Infinite Boot Retry Select this choice to enable or disable UEFI to infinitely retry the legacy boot order. The default is Disable.
Page 124 Select this choice to clear the system event log. • User Security Select this choice to set, change, or clear passwords. See “Passwords” on page 111 for more information. This choice is on the full and limited Setup utility menu. System x3500 M4 Installation and Service Guide...
Page 125 – Set Power-on Password Select this choice to set or change a power-on password. See “Power-on password” on page 111 for more information. – Clear Power-on Password Select this choice to clear a power-on password. See “Power-on password” on page 111 for more information.
Page 126 You can then start the Setup utility and reset the power-on password. You do not have to return the switch to the previous position. The power-on password override switch does not affect the administrator password. System x3500 M4 Installation and Service Guide...
Page 127: Using The Boot Manager
Administrator password If an administrator password is set, you must type the administrator password for access to the full Setup utility menu. You can use any combination of 6 to 20 printable ASCII characters for the password. Attention: If you set an administrator password and then forget it, there is no way to change, override, or remove it.
Page 128: Using The Integrated Management Module Ii (Imm2)
• Light path diagnostics LEDs indicators to report errors that occur with fans, power supplies, microprocessor, hard disk drives, and system errors. • Local firmware code flash update • Nonmaskable interrupt (NMI) detection and reporting. System x3500 M4 Installation and Service Guide...
Page 129: Using The Remote Presence And Blue-Screen Capture Features
• Operating-system failure blue screen capture. • PCI configuration data. • Power/reset control (power-on, hard and soft shutdown, hard and soft reset, schedule power control). • Query power-supply input power. • ROM-based IMM2 firmware flash updates. • Serial over LAN (SOL). •...
Page 130 Note: If you are logging on to the IMM2 for the first time after installation, the IMM2 defaults to DHCP. If a DHCP host is not available, the IMM2 assigns a static IP address of 192.168.70.125. System x3500 M4 Installation and Service Guide...
Page 131: Using The Embedded Hypervisor
Web and CLI interfaces. Using the embedded hypervisor The VMware ESXi embedded hypervisor software is available on the optional Lenovo USB flash device with embedded hypervisor. The USB flash device can be installed in USB connectors on the system board (see “Internal cable routing and connectors”...
Page 132: Configuring The Ethernet Controller
You can activate the Features on Demand (FoD) software upgrade key for RAID that is integrated in the integrated management module. For more information and instructions for activating the Features on Demand RAID software key, see the Lenovo Features on Demand User’s Guide. To download the document, go to https://fod.lenovo.com/lkms, log in, and click Help.
Page 133: Advanced Settings Utility Program
To manage systems based on the network topology that is implemented in your environment, there are a number of different ways to connect manageable systems to the network and to set up the Lenovo XClarity Administrator. If you plan to use Lenovo XClarity Administrator to manage the server, you must check for the latest applicable Lenovo XClarity Administrator updates.
Page 134: Updating The Universal Unique Identifier (Uuid)
The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the Lenovo Web site. To download the ASU and update the UUID, complete the following steps.
Page 135 Note: Changes are made periodically to the Lenovo website. The actual procedure might vary slightly from what is described in this document. Step 1. Download the Advanced Settings Utility (ASU): Go to http://www.lenovo.com/support. Click on the Downloads tab at the top of the panel.
Page 136 See the Advanced Settings Utility Users Guide for more details. You can access the ASU Users Guide from the Lenovo website. Note: Changes are made periodically to the Lenovo website. The actual procedure might vary slightly from what is described in this document.
Page 137: Updating The Dmi/Smbios Data
Advanced Settings Utility to update the DMI in the UEFI-based server. The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the Lenovo website. To download the ASU and update the DMI, complete the following steps.
Page 138 To download the Advanced Settings Utility Users Guide, complete the following steps: Note: Changes are made periodically to the Lenovo website. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.lenovo.com/support.
Page 139 SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> –host <imm_ip> • Bootable media: You can also build a bootable media using the applications available through the ToolsCenter website at https://support.lenovo.com/us/en/ documents/LNVO-CENTER. From the Lenovo ToolsCenter page, scroll down for the available tools. Step 5.
Page 140 System x3500 M4 Installation and Service Guide...
Page 141: Chapter 4. Troubleshooting
Run Dynamic System Analysis (DSA) to collect information about the hardware, firmware, software, and operating system. Have this information available when you contact IBM or an approved warranty service provider. For instructions for running DSA, see the Dynamic System Analysis Installation and User's Guide. © Copyright Lenovo 2014, 2016...
Page 142 Make sure that all installed hardware and software are supported. See http://www.lenovo.com/ serverproven/ to verify that the server supports the installed operating system, optional devices, and software levels. If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem.
Page 143: Undocumented Problems
Step 7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting procedures and RETAIN tips document known problems and suggested solutions. To search for troubleshooting procedures and RETAIN tips, go to http://www.lenovo.com/support. Step 8. Use the troubleshooting tables. See “Troubleshooting by symptom” on page 147 to find a solution to a problem that has identifiable symptoms.
Page 144: Service Bulletins
Service bulletins Lenovo continually updates the support website with the latest tips and techniques that you can use to solve problem that you might have with the Lenovo System x3500 M4 server. To find service bulletins that are available for the Lenovo System x3500 M4 server, go to http://www.lenovo.com/support and search for 7383, and retain.
Page 145: Performing The Checkout Procedure
Complete the following steps: Check the power supply LEDs (see “Power-supply LEDs” on page 139). Turn off the server and all external devices. Check all internal and external devices for compatibility at http://www.lenovo.com/ serverproven/. Check all cables and power cords.
Page 146 IPMI event log), the Integrated Management Module II (IMM2) event log (as the ASM event log), and the operating-system event logs. You can send the DSA log as a file to Lenovo Support (when requested by Lenovo Support) or view the information as a text file or HTML file.
Page 147: Light Path Diagnostics
For additional information, see “Lenovo Dynamic System Analysis” on page 144 and Appendix C “DSA diagnostic test results” on page 989. – DSA Preboot DSA Preboot diagnostic program is stored in the integrated USB memory on the server. DSA Preboot collects and analyzes system information to aid in diagnosing server problems, as well as offering a rich set of diagnostic tests of the major components of the server.
Page 148 • If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the IBM support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 149: Light Path Diagnostics Leds
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the IBM support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 150 Information ® System Summary ® Processor Details to verify the microprocessors information. 2. (Trained technician only) Replace the incompatible microprocessor. 3. Check the system-error logs for information about the error. Replace any component that is identified in the error log. System x3500 M4 Installation and Service Guide...
Page 151 Table 11. Light path diagnostics panel LEDs (continued) Description Action Configuration Configuration + Microprocessor If the Configuration LED and the Microprocessor LED are lit, complete the following steps to correct the problem: A hardware configuration error 1. Check the microprocessors that were just installed to has occurred.
Page 152 307 and “Installing the system board” on page 309). 2. Check the system-event logs for information about the error. 3. Replace the failing component: • Battery • Microprocessor 2 expansion board System x3500 M4 Installation and Service Guide...
Page 153: Power-Supply Leds
Table 11. Light path diagnostics panel LEDs (continued) Description Action • Power paddle card • (Trained technician only) System board Look at the system service label on the top of the server, which gives an overview of internal components that correspond to the LEDs on the light path diagnostics panel. This information can often provide enough information to diagnose the error.
Page 154: System Pulse Leds
The following LEDs are on the system board and monitor the system power-on and power-off sequencing and boot progress (see “System-board LEDs and controls” on page 31 for the location of these LEDs). System x3500 M4 Installation and Service Guide...
Page 155: Event Logs
Table 13. System pulse LEDs Description Action RTMM heartbeat Power-on and power-off 1. If the LED blinks at 1Hz, it is functioning sequencing. properly and no action is necessary. 2. If the LED is not blinking, (trained technician only) replace the system board. IMM2 heartbeat IMM2 heartbeat boot process.
Page 156: Viewing Event Logs Without Restarting The Server
DSA program (see “Viewing event logs without restarting the server” on page 142). For more information about DSA and DSA messages, see “Lenovo Dynamic System Analysis” on page 144 and Appendix C “DSA diagnostic test results” on page 989.
Page 157: Post
• Run DSA Portable to view the diagnostic event log (requires IPMI driver) or create an output file that you can send to Lenovo service and support (using ftp or local copy). • Use IPMItool to view the system-event log (requires IPMI driver).
Page 158: Lenovo Dynamic System Analysis
If POST detects a problem, an error message is sent to the POST event log, see “Event logs” on page 141 for more information. Lenovo Dynamic System Analysis Lenovo Dynamic System Analysis (DSA) collects and analyzes system information to aid in diagnosing server problems. DSA collects the following information about the server: •...
Page 159 CD, DVD, ISO, USB, or PXE using the Lenovo ToolsCenter Bootable Media Creator (BoMC). For more details, see the BoMC User Guide at https://support.lenovo.com/ us/en/documents/LNVO-BOMC. In addition to the capabilities...
Page 160: Automated Service Request (Call Home)
• If you are running the DSA interactive menu (CLI), type :x to exit the Execute Tests menu; then, select completed tests to view the results. You can also send the DSA error log to Lenovo support to aid in diagnosing the server problems. Automated service request (call home) Lenovo provides tools that can automatically collect and send data or call Lenovo Support when an error is detected.
Page 161: Error Messages
Remove the software or device that you just added. Step 3. Run Lenovo Dynamic System Analysis (DSA) to determine whether the server is running correctly (for information about using DSA, see Appendix C “DSA diagnostic test results” on page 989).
Page 162: General Problems
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the IBM support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 163: Hard Disk Drive Problems
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the IBM support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 164: Intermittent Problems
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the IBM support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 165: Memory Problems
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the IBM support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 166: Microprocessor Problems
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the IBM support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 167: Monitor Problems
Monitor problems Some Lenovo monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
Page 168: Network Connection Problems
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the IBM support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 169: Optional-Device Problems
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the IBM support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 170 2. If the problem remains or if you are using an ACPI-aware operating system, suspect the system board. The server unexpectedly shuts See “Solving undetermined problems” on page 161. down, and the LEDs on the System x3500 M4 Installation and Service Guide...
Page 171: Raid/Storage Adapter Problems
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the IBM support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 172: Serverguide Problems
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the IBM support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 173: Software Problems
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the IBM support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 174: Universal Serial Bus (Usb) Port Problems
• If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician. • Go to the IBM support website at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 175: Solving Undetermined Problems
Remove or disconnect the following devices, one at a time, until you find the failure. Turn on the server and reconfigure it each time. • Any external devices. • Surge-suppressor device (on the server). • Printer, mouse, and non-Lenovo devices. • Each adapter. Chapter 4 Troubleshooting...
Page 176: Problem Determination Tips
• Machine type and model • UEFI firmware level • IMM firmware level • Adapters and attachments, in the same locations System x3500 M4 Installation and Service Guide...
Page 177: Recovering The Server Firmware (Uefi Update Failure)
• Diagnostic program type and version level • Configuration option settings • Operating-system control-file setup See Appendix D “Getting help and technical assistance” on page 1147 for information about calling Lenovo for service. Recovering the server firmware (UEFI update failure) Use this information to recover the server firmware.
Page 178: In-Band Automated Boot Recovery Method
Step 20. Reconnect the power cord and any cables that you removed. Step 21. Restart the server. The system begins the power-on self-test (POST). Step 22. If these recovery efforts fail, contact your Lenovo service representative for support. In-band automated boot recovery method This section details the in-band automated boot recovery method.
Page 179: Nx-Boot Failure
While the server is starting, if the integrated management module II detects problems with the server firmware in the primary bank, the server automatically switches to the backup firmware bank and gives you the opportunity to recover the firmware in the primary bank. For instructions for recovering the UEFI firmware, see “Recovering the server firmware (UEFI update failure)”...
Page 180 System x3500 M4 Installation and Service Guide...
Page 181: Chapter 5. Parts Listing, Lenovo System X3500 M4 Type 7383
Tier 1 CRU at your request, you will be charged for the installation. • Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 182 Hard disk drive, 2.5-inch hot-swap, 600 GB, 10 K, SAS 90Y8873 Solid state drive, 2.5-inch hot-swap, 64 GB, SATA MLC 49Y5840 Solid state drive, 2.5-inch hot-swap, 100 GB, SATA MLC 00W1126 Solid state drive, 2.5-inch hot-swap Enterprise Value, 120 GB, SATA 00AJ356 System x3500 M4 Installation and Service Guide...
Page 183 Hard disk drive, 3.5-inch G2 hot-swap, 6TB, 7.2 K, 6Gbps, 512e, NL SATA 00FN179 Hard disk drive, 3.5-inch G2 simple-swap, 6TB, 7.2 K, 6Gbps, 512e, NL SATA 90Y8568 Hard disk drive, 3.5-inch hot-swap, 1 TB, 7.2 K, NL SAS Chapter 5 Parts listing, Lenovo System x3500 M4 Type 7383...
Page 184 Fan cage assembly 94Y7735 Fan module, simple-swap 94Y7733 00AE811 ServeRAID M5120 SAS/SATA adapter ServeRAID M5110 SAS/SATA adapter 00AE807 ServeRAID M1115 SAS/SATA adapter 46C8928 ServeRAID M5210 SAS/SATA adapter 46C9111 6 Gb Performance Optimized HBA 46C8937 System x3500 M4 Installation and Service Guide...
Page 185 47C8661 ServeRAID M5200 Series 2 GB Flash (RAID 5 Upgrade) 47C8665 Microprocessor 2 expansion board 00Y8251 Microprocessor 2 expansion board 00Y8288 Microprocessor 2 expansion board 00AL017 Heat sink assembly 94Y7740 Chapter 5 Parts listing, Lenovo System x3500 M4 Type 7383...
Page 186 Microprocessor, Intel Xeon E5-2637, 3.00 GHz, 5 MB, 1066 MHz, 80 49Y8124 W (2 core) Microprocessor, Intel Xeon E5-2665, 2.40 GHz, 20 MB, 115 W (8 core) 49Y8142 Microprocessor, Intel Xeon E5-2650L, 1.80 GHz, 20 MB, 1600 MHz, 70 81Y5160 W (8 core) System x3500 M4 Installation and Service Guide...
Page 187 Memory, 32 GB dual-rank 1.35 V, DDR3, 1333 MHz, LR-DIMM 90Y3107 00D5026 Memory, 4 GB single-rank 1.35 V, DDR3, 1600 MHz, RDIMM Memory, 8 GB single-rank 1.35 V, DDR3, 1600 MHz, RDIMM 00D5038 Chapter 5 Parts listing, Lenovo System x3500 M4 Type 7383...
Page 188 Power paddle card bracket 94Y7742 ServeRAID M5100 series super cap pack 81Y4579 Operator information panel assembly 00KA586 Bracket, USB cable and light path diagnostics 94Y7754 Label, system service 94Y7750 Label, system service 00MW204 System x3500 M4 Installation and Service Guide...
Page 189 Cable, fan cage assembly 81Y7533 81Y7535 Cable, SATA optical power Cable, SATA backplate assembly, 3.5-inch 81Y7536 Cable, backplane power conversion 81Y7537 Cable, 2.5-inch and 3.5-inch HDD configuration (16 HDD) 00W2022 Chapter 5 Parts listing, Lenovo System x3500 M4 Type 7383...
Page 190: Structural Parts
00YD726 Structural parts Structural parts are not covered by the Lenovo Statement of Limited Warranty. You can place an order on the structural parts from the Lenovo retail store. The following structural parts are available for purchase from the retail store.
Page 191: Power Cords
For your safety, a power cord with a grounded attachment plug is provided to use with this product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. Lenovo power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Page 192 Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela System x3500 M4 Installation and Service Guide...
Page 193 Thailand 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5240 Brazil 39M5241 39M5375 Canada, Germany, United States of America 39M5378 39M5509 Chapter 5 Parts listing, Lenovo System x3500 M4 Type 7383...
Page 194 System x3500 M4 Installation and Service Guide...
Page 195: Chapter 6. Removing And Replacing Components
Tier 1 CRU at your request, you will be charged for the installation. • Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 196 From inside of the top section of the bezel door, slide the blue tab up to unlock the bezel media door; then, grasp the depressed area on the media door and pull the door open. System x3500 M4 Installation and Service Guide...
Page 197: Closing The Bezel Media Door
Bezel media door Media door lock Figure 94. Slide blue tab to unlock bezel media door Step 5. When the media door is unlocked, the icon on the side of the bezel will be in the unlocked position. Media door icon Figure 95.
Page 198: Removing And Replacing Server Components
Removing and replacing structural parts This section provides information for removing and replacing structural parts in the server. Replacement of structural parts is your responsibility. If Lenovo installs a structural part at your request, you will be charged for the installation.
Page 199 Left-side cover Cover release latch Lock Figure 97. Left-side cover removal Installing the left-side cover Use this information to install the left-side cover. Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. If you are replacing a server component in the server, you need to turn off the server and peripheral devices, and disconnect the power cords and all external cables.
Page 200: Removing The Bezel
Open the bezel by pressing the button on the left edge of the bezel, and rotate the left side of the bezel away from the server. Release button Figure 99. Open the bezel Step 3. Pull the hinge assemblies upward and release the bezel out of the chassis. System x3500 M4 Installation and Service Guide...
Page 201: Installing The Bezel
Bezel Hinge assembly Figure 100. Release the bezel If you are instructed to return the server component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the bezel Use this information to install the bezel. Read the safety information in “Safety”...
Page 202: Turning The Stabilizing Feet
Press in on the clips that hold the feet in place; then, pry the feet away from the server. In some cases, you might need a screwdriver to press in on the clips. System x3500 M4 Installation and Service Guide...
Page 203 Feet Clips Clips Feet Figure 102. Hold feet in place Step 4. Reinstall the feet in the opposite location, with the tab on the feet extending beyond the edge of the server. Feet Figure 103. Reinstall the feet Removing the air baffle Use this information to remove the air baffle from the server.
Page 204: Installing The Air Baffle
Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. If you are replacing a server component in the server, you need to turn off the server and peripheral devices, and disconnect the power cords and all external cables. System x3500 M4 Installation and Service Guide...
Page 205 To install the air baffle (two microprocessors installed), complete the following steps. Step 1. Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over. Step 2.
Page 206 Installing a RAID adapter battery or flash power module holder Use this information to install a RAID adapter battery or flash power module holder. Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. System x3500 M4 Installation and Service Guide...
Page 207: Removing And Replacing Tier 1 Crus
Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 208: Removing And Installing Drives
The following illustrations show the location of the drive bays in the 2.5-inch hot-swap SAS or hot-swap SATA hard disk drive server models. 6 5 4 Drive bay 7-0 Figure 108. Server with eight 2.5-inch hard disk drives System x3500 M4 Installation and Service Guide...
Page 209 6 5 4 Drive bay 7-0 Drive bay 15-8 Figure 109. Server with sixteen 2.5-inch hard disk drives Chapter 6 Removing and replacing components...
Page 210 6 5 4 Drive bay 7-0 Drive bay 15-8 Drive bay 23-16 Figure 110. Server with twenty-four 2.5-inch hard disk drives System x3500 M4 Installation and Service Guide...
Page 211 6 5 4 Drive bay 7-0 Drive bay 15-8 Drive bay 23-16 Drive bay 31-24 Figure 111. Server with thirty-two 2.5-inch hard disk drives The following illustrations show the location of the drive bays in the 3.5-inch hot-swap SAS or hot-swap SATA hard disk drive server models.
Page 212 Drive bay 2 Drive bay 3 Drive bay 4 Drive bay 5 Drive bay 6 Drive bay 7 Figure 113. Server with eight 2.5-inch hard disk drives and eight 3.5-inch hard disk drives System x3500 M4 Installation and Service Guide...
Page 213 PCI adapter slot cover in the event that you later remove the drive or adapter. • For a complete list of supported options for the server, see http://www.lenovo.com/ serverproven/. Removing a 2.5-inch hot-swap hard disk drive Use this information to remove a 2.5-inch hot-swap hard disk drive.
Page 214 RAID supported drives is 16. All the other drives will remain JBOD (the drives are presented to the operating system without a RAID configuration). • For a list of supported optional devices for the server, see http://www.lenovo.com/ serverproven/. • Inspect the drive and drive bay for signs of damage.
Page 215 2. If the server is configured for RAID operation through an optional ServeRAID adapter, you might have to reconfigure your disk arrays after you install hard disk drives. See the ServeRAID documentation on the Lenovo ServeRAID Support CD for additional information about RAID operation and complete instructions for using ServeRAID manager.
Page 216: Drive Tray
• You do not have to turn off the server to install hot-swap drives in the hot-swap drive bays. Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. System x3500 M4 Installation and Service Guide...
Page 217 LED remains lit, see the “Hard disk drive problems” on page 149 for more information. Note: You might have to reconfigure the disk arrays after you install hard disk drives. See the RAID documentation on the Lenovo website at http://www.lenovo.com/support for information about RAID adapters.
Page 218 Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. If you are replacing a server component in the server, you need to turn off the server and peripheral devices, and disconnect the power cords and all external cables. System x3500 M4 Installation and Service Guide...
Page 219 To install a 3.5-inch simple-swap hard disk drive, complete the following steps. Step 1. Unlock the left-side cover. Note: You must unlock the left-side cover to open or remove the bezel. When you lock the left-side cover, it locks both the cover and the bezel. Step 2.
Page 220 • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. System x3500 M4 Installation and Service Guide...
Page 221 • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.
Page 222 Disconnect the power and signal cables from the back of the tape drive. Step 6. Grasp the blue tabs on each side of the tape drive and press them inward while you pull the drive out of the server. System x3500 M4 Installation and Service Guide...
Page 223 Tape drive Figure 122. Slide the tape drive out of the drive bay Step 7. Note the location of the blue rails on the tape drive; then, remove the blue rails and save them for future use. Step 8. Gently pull the tape drive out of the server. If you are instructed to return the server component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 224 Use this information to install a SAS/SATA 8 Pac HDD option. You can install an Lenovo System x3500 M4 Hot-swap SAS/SATA 8 Pac HDD option to add eight additional 2.5-inch hot-swap hard disk drives in the server. See http://www.lenovo.com/ serverproven/ for a list of supported optional devices.
Page 225 Note: The 8 pac HDD option including structural parts and Tier 1 parts. Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. If you are replacing a server component in the server, you need to turn off the server and peripheral devices, and disconnect the power cords and all external cables.
Page 226 2.5-inch hard disk drives to 24 Figure 126. Install backplane for bay 8-15 and 16-23 Step 6. Install the EMC shields that come with the option. System x3500 M4 Installation and Service Guide...
Page 227: Removing An Adapter
Step 7. Install the 2.5-inch hard disk drives (see “Installing a 2.5-inch hot-swap hard disk drive” on page 200). Step 8. Install the drive bay filler panels that come with the option into empty drive bays. Step 9. Connect the backplane configuration cable, power cable, signal cable, and the configuration cable (see “Internal cable routing and connectors”...
Page 228 Note: If you have installed the optional ServeRAID adapter memory module, remove it and keep it in future use (see “Removing an optional ServeRAID adapter memory module” on page 223). Step 6. Install the PCI slot filler. Step 7. Rotate the adapter-retention brackets to the close position. System x3500 M4 Installation and Service Guide...
Page 229 If you are instructed to return the server component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Removing an adapter on the PCI-X bracket Use this information to remove an adapter on the PCI-X bracket. Read the safety information in “Safety”...
Page 230 The following notes describe the types of adapters that the server supports and other information that you must consider when you install an adapter: • To confirm that the server supports the adapter that you are installing, see http://www.lenovo.com/ serverproven/.
Page 231 Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to stop, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.
Page 232 Note: If the server is configured for RAID operation through an optional ServeRAID adapter, you might have to reconfigure your disk arrays after you install an adapter. See the ServeRAID documentation on the Lenovo ServerRAID Support CD for additional information about RAID operation and complete instructions for using ServeRAID Manager.
Page 233 Attention: Do not allow the server to fall over. Step 2. Unlock and remove the left-side cover (see “Removing the left-side cover” on page 184). Step 3. See the documentation that comes with the adapter for any cabling instructions and information about jumper or switch settings.
Page 234 Note: If the server is configured for RAID operation through an optional ServeRAID adapter, you might have to reconfigure your disk arrays after you install an adapter. See the ServeRAID documentation on the Lenovo ServerRAID Support CD for additional information about RAID operation and complete instructions for using ServeRAID Manager.
Page 235 Step 4. Disconnect the battery/flash power module cable from the battery/flash power module cable connector on the battery/flash power module. Step 5. Lift the battery/flash power module up to remove the battery/flash power module from the battery/flash power module holder. If you are instructed to return the server component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 236 Align the battery/flash power module cable connector with the slot on the battery/flash power module holder. Place the battery/flash power module into the battery/flash power module holder and make sure that the battery/flash power module holder engages the battery/flash power module securely. System x3500 M4 Installation and Service Guide...
Page 237: Removing An Optional Serveraid Adapter Memory Module
Battery / flash power module cable connector Battery / flash power module Battery / flash power module retention clip Battery / flash power module holder Release Figure 136. Align the battery/flash power module cable connector Note: The positioning of the remote battery/flash power module depends on the type of the remote batteries/flash power module that you install.
Page 238 Step 5. Align the memory module with the connector on the ServeRAID adapter and push it into the connector until it is firmly seated. System x3500 M4 Installation and Service Guide...
Page 239 Figure 138. Align the memory module Step 6. Reinstall the ServeRAID adapter (see “Installing an adapter” on page 216). Step 7. Install and lock the left-side cover (see “Installing the left-side cover” on page 185). If you have replaced a server component or installed an optional device in the server, you need to reconnect the power cords and all external cables, and turn on the server and peripheral devices.
Page 240 Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over. Step 2. Unlock and remove the left-side cover (see “Removing the left-side cover” on page 184). System x3500 M4 Installation and Service Guide...
Page 241 Step 3. Touch the static-protective package that contains the adapter to any unpainted metal surface on the server; then, remove the adapter from the package. Step 4. Locate PCI slot 1 which you will install the PCI-X bracket. Step 5. Remove the screw that secures the expansion-slot cover.
Page 242 1. When you install the second microprocessor, you must also install fan 2 and the air baffle that come with the second microprocessor upgrade kit. The fan filler can only be removed when fan 2 is installed. Otherwise, the fan filler must be installed for proper cooling. System x3500 M4 Installation and Service Guide...
Page 243 Figure 142. The available fan sockets in the server 2. You can order the three additional fans for redundant cooling. Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data.
Page 244 1. When you install the second microprocessor, you must also install fan 2 and the air baffle that come with the second microprocessor upgrade kit. The fan filler can only be removed when fan 2 is installed. Otherwise, the fan filler must be installed for proper cooling. System x3500 M4 Installation and Service Guide...
Page 245 Figure 144. The available fan sockets in the server 2. You can order the three additional fans for redundant cooling. Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data.
Page 246 Figure 145. Fan filler removal Close and fasten the release lever. Step 5. Open the fan-locking handle on the replacement fan. Step 6. Insert the fan into the socket and close the handle to the locked position. System x3500 M4 Installation and Service Guide...
Page 247: Removing The System Battery
Figure 146. Insert fan into the socket Step 7. Close the fan cage cover. Step 8. Install and lock the left-side cover (see “Replacing the left-side cover” on page 99). If you have replaced a server component or installed an optional device in the server, you need to reconnect the power cords and all external cables, and turn on the server and peripheral devices.
Page 248 Use one finger to tilt the battery horizontally out of its socket, pushing it away from the socket. Attention: Neither tilt nor push the battery by using excessive force. Use your thumb and index finger to lift the battery from the socket. System x3500 M4 Installation and Service Guide...
Page 249: Installing The System Battery
• You must replace the battery with a lithium battery of the same type from the same manufacturer. • To order replacement batteries, call 1-800-426-7378 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your Lenovo sales representative or Lenovo reseller.
Page 250 Statement 2 CAUTION: When replacing the lithium battery, use only Lenovo Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 251 Step 4. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Note: You must wait approximately 3 minutes after you connect the server power cord to an electrical outlet before the power-control button becomes active. Step 5.
Page 252 Step 9. Position the top of the USB cable and light path diagnostics assembly mounting bracket into the opening and rotate the bottom of the bracket toward the server until it clicks into place. System x3500 M4 Installation and Service Guide...
Page 253 Hinge Figure 152. Position the top of the USB cable Step 10. Connect the USB and light path diagnostics cable to the system board (see “System-board internal connectors” on page 27 and “Internal cable routing and connectors” on page 312). Step 11.
Page 254 Figure 154. Pry holes on LED If you are instructed to return the server component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x3500 M4 Installation and Service Guide...
Page 255 Installing the light path diagnostics assembly Use the information to install the light path diagnostics assembly. Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. If you are replacing a server component in the server, you need to turn off the server and peripheral devices, and disconnect the power cords and all external cables.
Page 256 Disconnect the USB assembly cable from the system board (see “System-board internal connectors” on page 27 and “Internal cable routing and connectors” on page 312). Step 6. Stand the server back up in its vertical position. System x3500 M4 Installation and Service Guide...
Page 257 Step 7. Open the bezel by pressing the button on the left edge of the bezel, and rotate the left side of the bezel away from the server. Step 8. Press down on the release latch on the bottom of the USB cable and light path diagnostics assembly bracket;...
Page 258 238). Step 12. Connect the USB cable to the system board (see “System-board internal connectors” on page 27 and “Internal cable routing and connectors” on page 312). System x3500 M4 Installation and Service Guide...
Page 259 Step 13. Install the fan cage assembly (see “Installing the fan cage assembly” on page 274). Step 14. Install the air baffle (see “Installing the air baffle” on page 190). Step 15. Install the bezel (see “Installing the bezel” on page 187). Step 16.
Page 260 Unlock and remove the left-side cover (see “Removing the left-side cover” on page 184). Step 2. Open the bezel by pressing the button on the left edge of the bezel, and rotate the left side of the bezel away from the server. System x3500 M4 Installation and Service Guide...
Page 261 Release button Figure 162. Open bezel Step 3. Remove the air baffle (see “Removing the air baffle” on page 189). Step 4. Remove the fan cage assembly (see “Removing the fan cage assembly” on page 272). Step 5. Touch the static-protective package that contains the hard disk drive backplane to any unpainted metal surface on the server;...
Page 262 Note where the power, signal, and configuration cables are connected to the 3.5-inch hard disk drive backplane; then, disconnect them (see “Internal cable routing and connectors” on page 312). Step 7. Remove the screws on the backplane. System x3500 M4 Installation and Service Guide...
Page 263 Step 8. Rotate the backplane away from the bottom side of the drive cage until the guide pins on the drive cage disengage from the backplane. Cage Screw holes Pin hole Screws Figure 165. Rotate backplane away If you are instructed to return the server component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 264 (see “Internal cable routing and connectors” on page 312). Step 9. Install the 3.5-inch hot-swap hard disk drives that were removed from the hard disk drive cage (see “Installing a 3.5-inch hot-swap hard disk drive” on page 202). System x3500 M4 Installation and Service Guide...
Page 265 Step 10. Install the fan cage assembly (see “Installing the fan cage assembly” on page 274). Step 11. Install the air baffle (see “Installing the air baffle” on page 190). Step 12. Close the bezel. Step 13. Install and lock the left-side cover (see “Installing the left-side cover” on page 185). If you have replaced a server component or installed an optional device in the server, you need to reconnect the power cords and all external cables, and turn on the server and peripheral devices.
Page 266 Unlock and remove the left-side cover (see “Removing the left-side cover” on page 184). Step 2. Open the bezel by pressing the button on the left edge of the bezel, and rotate the left side of the bezel away from the server. System x3500 M4 Installation and Service Guide...
Page 267 Release button Figure 170. Open bezel Step 3. Remove the air baffle (see “Removing the air baffle” on page 189). Step 4. Remove the fan cage assembly (see “Removing the fan cage assembly” on page 272). Step 5. Insert the bottom tabs of the 3.5-inch hard disk drive backplate assembly onto the lower lip of the drive cage.
Page 268 To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. System x3500 M4 Installation and Service Guide...
Page 269 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data.
Page 270 • Before you install an additional power supply or replace a power supply with one of a different wattage, you may use the Lenovo Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www.ibm.com/systems/bladecenter/resources/powerconfig.html.
Page 271 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data.
Page 272 Figure 174. Power supply replacement Step 8. If you are adding a power supply to the server, attach the redundant power information label that comes with this option on the server cover near the power supplies. System x3500 M4 Installation and Service Guide...
Page 273: Removing The Operator Information Panel Assembly
XXXW ~ AC XXXW ~ AC xxx-xxx/ xxx-xxx/ xxx-xxxV~ xxx-xxxV~ x,x/x,x A x,x/x,x A xx/xx Hz xx/xx Hz Power supplies Figure 175. Attach redundant power information Removing the operator information panel assembly Use this information to remove the operator information panel assembly. Read the safety information in “Safety”...
Page 274: Installing The Operator Information Panel Assembly
Step 7. Angle the operator information panel assembly so that the edge of the assembly is in the guide slot. System x3500 M4 Installation and Service Guide...
Page 275: Removing A Memory Module
Operator information panel assembly Figure 177. Operator information panel installation Step 8. Slide the operator information panel assembly forward until the release latch clicks into place. Step 9. Connect the operator information panel assembly cable to the system board (see “System-board internal connectors”...
Page 276 1866 MHz, PC3-6400, PC3-8500, PC3-10600, PC3-12800, or PC3-14900 registered or unbuffered, synchronous dynamic random-access memory (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://www.lenovo.com/ serverproven/ for a list of supported memory modules for the server. – The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format.
Page 277 • x4 = x4 organization (4 DQ lines per SDRAM) • x8 = x8 organization • x16 = x16 organization – v is the SDRAM and support component supply voltage (VDD) • Blank = 1.5 V specified • L = 1.35 V specified, 1.5 V operable Note: Values for these voltages are ‘specified’...
Page 278 Note: You can install DIMMs for microprocessor 2 as soon as you install microprocessor 2; you do not have to wait until all of the DIMM slots for microprocessor 1 are filled. The following illustration shows the location of the DIMM connectors on they system board. System x3500 M4 Installation and Service Guide...
Page 279 Microprocessor 2 Microprocessor 1 Figure 179. The location of the DIMM connectors on the system board DIMM installation sequence Depending on the server model, the server may come with a minimum of one 2 GB or 4 GB DIMM installed in slot 1.
Page 280 First pair of DIMMs Second pair of DIMMs 9, 12 Third pair of DIMMs 2, 5 Fourth pair of DIMMs 8, 11 Fifth pair of DIMMs 7, 10 Sixth pair of DIMMs 3, 6 System x3500 M4 Installation and Service Guide...
Page 281 Table 37. Memory mirrored channel mode DIMM population sequence (continued) Number of installed Number of DIMMs microprocessor DIMM connector Seventh pair of DIMMs 13, 16 Eighth pair of DIMMs 21, 24 Ninth pair of DIMMs 14, 17 20, 23 Tenth pair of DIMMs Eleventh pair of DIMMs 19, 22 15, 18...
Page 282 27). Determine the connectors into which you will install the DIMMs. Step 5. Open the retaining clip on each end of the DIMM connector. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently. System x3500 M4 Installation and Service Guide...
Page 283 Figure 182. DIMM installation Step 6. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. Step 7. Turn the DIMM so that the alignment slot align correctly with the alignment tab. Step 8.
Page 284: Removing A Usb Embedded Hypervisor Flash Device
Figure 184. Unlock retention latch Step 3. Grasp the flash device and pull to remove it from the connector. Step 4. Return the retention latch to the locked position by pulling it away from the system board. System x3500 M4 Installation and Service Guide...
Page 285 Figure 185. Return retention latch to locked position If you are instructed to return the server component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a USB embedded hypervisor flash device Use this information to install a USB embedded hypervisor flash device.
Page 286 Step 5. Disconnect the fan cage power cable from the system board (see “Internal cable routing and connectors” on page 312). Step 6. Loosen the thumb screw on the fan cage release latch. System x3500 M4 Installation and Service Guide...
Page 287 Thumbscrew Fan cage assembly Figure 188. Loosen thumb screw on fan cage Step 7. Rotate the fan cage release latch to the open position. The fan cage will lift up slightly when the release latch is fully open. Chapter 6 Removing and replacing components...
Page 288: Installing The Fan Cage Assembly
Unlock and remove the left-side cover (see “Removing the left-side cover” on page 184). Step 3. Align the guides on the fan cage with the release latch to the open position on each side. System x3500 M4 Installation and Service Guide...
Page 289 Step 4. Push the fan cage assembly into the server. Note: Make sure that the fan cage is fully seated. Step 5. Rotate the fan cage release latch to the close position. The fan cage will be fully seated when it is secured.
Page 290 Step 3. Remove the cable from the system board (see “Internal cable routing and connectors” on page 312). Step 4. Remove the screw that secures the power cut-off switch assembly from the chassis wall. System x3500 M4 Installation and Service Guide...
Page 291 Power cut-off switch assembly Screw Figure 192. Remove screw that secures the power cut-off switch assembly Step 5. Pull the switch assembly toward the front of the server to release it from the server. If you are instructed to return the server component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 292: Removing And Replacing Tier 2 Crus
Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 293 Step 2. Unlock and remove the left-side cover (see “Removing the left-side cover” on page 184). Step 3. Remove the air baffle (see “Removing the air baffle” on page 189). Step 4. Remove all long cards from the system board. Step 5.
Page 294: Installing The Power Paddle Card
Read the safety information in “Safety” on page v and “Installation guidelines” on page 35. If you are replacing a server component in the server, you need to turn off the server and peripheral devices, and disconnect the power cords and all external cables. System x3500 M4 Installation and Service Guide...
Page 295 To install the power paddle card, complete the following steps. Step 1. Carefully turn the server on its side so that it is lying flat, with the cover facing up. Attention: Do not allow the server to fall over. Step 2. Unlock and remove the left-side cover (see “Removing the left-side cover”...
Page 296 Step 13. Reinstall the air baffle (see “Installing the air baffle” on page 190). Step 14. Install and lock the left-side cover (see “Installing the left-side cover” on page 185). Step 15. Stand the server back up in its vertical position. System x3500 M4 Installation and Service Guide...
Page 297: Removing A Microprocessor And Heat Sink
• Do not remove the first microprocessor from the system board to install the second microprocessor. • To order an additional optional microprocessor, contact your Lenovo sales representative or Lenovo reseller. Note: Be sure to use the installation tool that comes with your microprocessor installation tool assembly.
Page 298 Open the heat sink retention module release lever to the fully open position. Lift the heat sink out of the server. After removal, place the heat sink (with the thermal grease side up) on a clean, flat surface. System x3500 M4 Installation and Service Guide...
Page 299 Heat sink Heat sink release lever Retainer bracket Microprocessor Lock tab Figure 203. Lift the heat sink out of the server Step 5. Open the microprocessor socket release levers and retainer: Microprocessor release lever Microprocessor Microprocessor release lever Figure 204. Open CPU socket Identify which release lever is labeled as the first release lever to open and open it.
Page 300 Figure 206. Installation tool B handle adjustment Align the installation tool with the alignment pins on the microprocessor socket and lower the tool on the microprocessor. The installation tool rests flush on the socket only if aligned correctly. System x3500 M4 Installation and Service Guide...
Page 301 Installation tool Alignment Microprocessor pins Figure 207. Align the installation tool Twist the handle on the installation tool clockwise. Handle Installation tool Microprocessor Figure 208. Twist the handle clockwise Lift the microprocessor out of the socket. Chapter 6 Removing and replacing components...
Page 302 LGA 2011 socket. These microprocessors are 64-bit dual-core or quad-core microprocessors with an integrated memory controller, quick-path interconnect, and shared last cache. See http://www.lenovo.com/ serverproven/ for a list of supported microprocessors. • Do not mix microprocessors with different cores in the same server.
Page 303 • Do not remove the first microprocessor from the system board to install the second microprocessor. • To order an additional optional microprocessor, contact your Lenovo sales representative or Lenovo reseller. There are two types of microprocessor installation tools. The tools are similar in function and design, however Tool A has one setting for installing one size of microprocessor, and supports the following families of microprocessors: E5-26xx, E5-46xx.
Page 304 Unlock and remove the left-side cover (see “Removing the left-side cover” on page 184). Step 3. Remove the air baffle (see “Removing the air baffle” on page 189). Step 4. Rotate the heat sink retention module release lever to the open position. System x3500 M4 Installation and Service Guide...
Page 305 Heat sink release lever Lock tab Retainer bracket Socket cover Figure 211. Rotate heat sink Step 5. Open the microprocessor socket release levers and retainer: Microprocessor release lever Microprocessor release lever Figure 212. Open the microprocessor socket release lever Identify which release lever is labeled as the first release lever to open and open it. Open the second release lever on the microprocessor socket.
Page 306 • If using Installation Tool B, twist the handle of the installation tool assembly counterclockwise until the microprocessor is inserted into the socket, and lift the installation tool out of the socket. The following illustration shows the tool handle in the open position. System x3500 M4 Installation and Service Guide...
Page 307 E5-x6xx E5-x6xx v2 Figure 215. Installation Tool B Figure 216. Installation tool handle adjustment Attention: • Do not press the microprocessor into the socket. • Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer. •...
Page 308 • Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. See “Thermal grease” on page 91 for more information. System x3500 M4 Installation and Service Guide...
Page 309 Heat Thermal sink grease Figure 219. Thermal grease in heat sink 1. Remove the plastic protective cover from the bottom of the heat sink. 2. Position the heat sink over the microprocessor. The heat sink is keyed to assist with proper alignment.
Page 310 Use the thermal-grease syringe to place 9 uniformly spaced dots of 0.02 mL each on the top of the microprocessor. The outermost dots must be within approximately 5 mm of the edge of the microprocessor. This is to ensure uniform distribution of the grease. System x3500 M4 Installation and Service Guide...
Page 311: Removing The Microprocessor 2 Expansion Board
Figure 222. Thermal-grease syringe Note: 0.01 mL is one tick mark on the syringe. If the grease is properly applied, approximately half (0.22 mL) of the grease will remain in the syringe. Step 6. Install the heat sink onto the microprocessor as described in “Installing a microprocessor and heat sink”...
Page 312 Figure 224. Lift the CPU out If you are instructed to return the server component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x3500 M4 Installation and Service Guide...
Page 313 Attention: Make sure to place the socket cover for the microprocessor socket on the microprocessor 2 expansion board before returning the microprocessor 2 expansion board. Installing the microprocessor 2 expansion board Use this information to install the microprocessor 2 expansion board Read the safety information in “Safety”...
Page 314 Figure 225. Align the side bracket Slide the side bracket toward the rear of the server. Fasten the thumbscrew on the side bracket. Step 7. Install the two guide pins on the system board. System x3500 M4 Installation and Service Guide...
Page 315 Guide pins Figure 226. Install two guide pins Step 8. Remove the cover on the microprocessor 2 expansion board connector from the system board. cover Figure 227. Remove cover Step 9. Make sure the microprocessor 2 expansion board release lever is in the open position. Chapter 6 Removing and replacing components...
Page 316 Figure 229. Align CPU 2 expansion board Step 11. Align the holes on the microprocessor 2 expansion board to the guide pins on the system board. Install the microprocessor 2 expansion board on the system board. System x3500 M4 Installation and Service Guide...
Page 317 Guide pins Figure 230. Align holes in CPU 2 Step 12. Press the microprocessor 2 expansion board firmly and horizontally to the system board. Microprocessor 2 expansion board connector Figure 231. Press CPU 2 expansion board on system board Notes: 1.
Page 318 Step 14. Fasten the two thumbscrews on the release lever. Step 15. Route the power cable to the microprocessor 2 expansion board power connector from the power paddle card. System x3500 M4 Installation and Service Guide...
Page 319 Power cable Figure 233. Route the power cable Step 16. Install any of the following components that you removed from the microprocessor 2 expansion board: • Microprocessor and heat sink (see “Installing a microprocessor and heat sink” on page 288) •...
Page 320 Figure 235. Heat sink retention module removal If you are instructed to return the server component or optional device, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x3500 M4 Installation and Service Guide...
Page 321: Removing The System Board
Reactivate any Features on Demand features after replacing the system board. Instructions for automating the activation of features and installing activation keys is in the Lenovo Features on Demand User's Guide. To download the document, go to https://fod.lenovo.com/lkms, log in, and click Help.
Page 322 • Microprocessor 2 expansion board (see “Removing the microprocessor 2 expansion board” on page 297) • Battery (see “Removing the system battery” on page 233) • Hypervisor ( “Removing a USB embedded hypervisor flash device” on page 270) System x3500 M4 Installation and Service Guide...
Page 323: Installing The System Board
• Remote RAID battery holder (see “Removing a RAID adapter battery or flash power module holder” on page 191) Step 7. Pull the release pin up while holds the handle on the system board and slide the system board toward the front of the server to disengage the tab from the chassis; then, grasp the handles and carefully lift the system board out of the server.
Page 324 4. Reactivate any Features on Demand features after replacing the system board. Instructions for automating the activation of features and installing activation keys is in the Lenovo Features on Demand User's Guide. To download the document, go to https://fod.lenovo.com/lkms, log in, and click Help.
Page 325 Standoff Handle Release pin Figure 239. System board installation Note: Make sure that none of the server cables are caught under the system board. Step 4. Install any of the following components that you removed from the system board: • Microprocessor 2 expansion board (see “Installing the microprocessor 2 expansion board” on page 299) •...
Page 326: Internal Cable Routing And Connectors
2 expansion board. Power cable (P2) Power signal cable Power cable (P1) Figure 240. Power cable routing in the system board and the microprocessor 2 expansion board System x3500 M4 Installation and Service Guide...
Page 327: Operator Information Panel Cable Connection
Operator information panel cable connection The following illustration shows the internal cable routing and connectors from the operator information panel to the system board. Operator Operator information panel information panel cable connector cable Figure 241. Internal cable routing and connectors from operator information panel to system board Light path diagnostics panel cable connection The following illustration shows the internal cable routing and connectors from the light path diagnostics panel to the system board.
Page 328: Tape Drive Cable Connection
You can install either a USB or SATA tape drive in the server. The following illustration shows the internal cable routing and connectors for the USB tape drive. It also shows the internal power cable for the optical drives. System x3500 M4 Installation and Service Guide...
Page 329 Optical power connector Tape drive Tape drive USB tape signal cable power cable drive connector Figure 243. Internal cable routing and connectors for the USB tape drive The following illustrations show the cable routing and connectors for the SATA tape drive. It also shows the internal power cable for the optical drives.
Page 330: Dvd Drive Cable Connection
Figure 244. Cable routing and connectors for the SATA tape drive DVD drive cable connection The following illustration shows the internal SATA and power cable routing and the connectors from the DVD drive to the system board. System x3500 M4 Installation and Service Guide...
Page 331: Hard Disk Drive Cable Connection
SATA connector DVD drive power connector Figure 245. SATA and power cable routing and connectors from the DVD drive to system board Hard disk drive cable connection Review the following information before connecting power and signal cables to internal drives. 1.
Page 332 RAID operation and complete instructions for using the ServeRAID adapter. Review the following information before connecting cables to the backplanes: 1. For server models with sixteen 2.5-inch hot-swap hard disk drives. System x3500 M4 Installation and Service Guide...
Page 333 SAS signal Configuration cables cable Power cable (BP1) Power cable (BP2) SAS/SATA Configuration configuration cable Hard disk drive connector backplane (drive bay 0 - 7) signal Backplane configuration cables cables Hard disk drive backplane with the expander (drive bay 8 - 15) Port 0 Port 1 Power cable (BP1)
Page 334 Port 1 Power cable (BP1) Power cable (BP2) Figure 249. Server models with sixteen 2.5-inch hot-swap hard disk drives and two ServeRAID adapters 3. For server models with twenty-four 2.5-inch hot-swap hard disk drives. System x3500 M4 Installation and Service Guide...
Page 335 SAS signal Configuration cables cable Power cable (BP1) Power cable (BP2) Power cable (BP3) SAS/SATA Configuration configuration cable connector Hard disk drive backplane (drive bay 0 - 7) signal Backplane configuration cables cables Hard disk drive backplane with the expander (drive bay 8 - 15) Port 0 Port 1...
Page 336 (drive bay 8 - 15) signal cables Port 0 Port 1 Hard disk drive backplane with the expander (drive bay 16 - 23) Port 0 Port 1 Power cable (BP1) Power cable (BP2) Power cable (BP3) System x3500 M4 Installation and Service Guide...
Page 337 Figure 251. Server models with twenty-four 2.5-inch hot-swap hard disk drives and two ServeRAID adapters 5. For server models with thirty-two 2.5-inch hot-swap hard disk drives. Chapter 6 Removing and replacing components...
Page 338 Power cable (BP2) Power cable (BP3) Power cable (BP4) Figure 252. Server models with thirty-two 2.5-inch hot-swap hard disk drives 6. For server models with thirty-two 2.5-inch hot-swap hard disk drives and two ServeRAID adapters. System x3500 M4 Installation and Service Guide...
Page 339 SAS signal Configuration cables cable Power cable (BP1) Power cable (BP2) Power cable (BP3) Power cable (BP4) SAS/SATA Configuration configuration cable connector Hard disk drive backplane (drive bay 0 - 7) Backplane configuration cables Hard disk drive backplane with the expander (drive bay 8 - 15) Backplane configuration cables...
Page 340 Power cable (BP2) Power converter cables Figure 254. Server models with eight 3.5-inch hot-swap hard disk drives 8. For server models with eight 2.5-inch hot-swap hard disk drives and eight 3.5-inch hot-swap hard disk drives. System x3500 M4 Installation and Service Guide...
Page 341 SAS/SATA Configuration SAS signal configuration cable cables connector Power cable (BP1) Power cable (BP3) Power cable (BP4) Power converter cables SAS signal cables 2.5-inch Port 0 Port 1 Configuration Hard disk drive cable backplane (drive bay 0 - 7) SAS/SATA configuration connector 3.5-inch...
Page 342 (drive bay 4 - 7) Power cable (BP1) Power cable (BP2) Figure 256. Server models with eight 3.5-inch simple-swap hard disk drives 10. For server models with one 2.5-inch simple-swap hard disk drives. System x3500 M4 Installation and Service Guide...
Page 343: Fan Cage Power Cable Connection
Optical power connector SATA 0 Optical power SATA signal cable cable Drive bay 0 Figure 257. Server models with one 2.5-inch simple-swap hard disk drives Fan cage power cable connection The following illustration shows the internal cable routing and connectors from the fan cage assembly to the system board.
Page 344 The following illustration shows the power cut-off switch assembly cable routing and the connector on the system board. Power cut-off switch assembly Figure 259. Power cut-off switch assembly cable routing and the connector on the system board System x3500 M4 Installation and Service Guide...
Page 345: Appendix A. Integrated Management Module Ii (Imm2) Error Messages
• System: The event is the result of a system error or a configuration change. device is the specific device in the server that caused the event to be generated. Serviceable Specifies whether user action is required to correct the problem. CIM Information © Copyright Lenovo 2014, 2016...
Page 346: List Of Imm Events
The SNMP trap ID that is found in the SNMP alert management information base (MIB). Automatically contact Service If this field is set to Yes, and you have enabled Electronic Service Agent (ESA), Lenovo Support will be notified automatically if the event is generated.
Page 347 This message is for the use case when there is an error with an SSL Server, SSL Client, or SSL Trusted CA Certificate. May also be shown as 4000000200000000 or 0x4000000200000000 Severity Error Serviceable Automatically notify support Alert Category System - SSL certification SNMP Trap ID CIM Information Prefix: IMM ID: 0002...
Page 348 • 40000006-00000000 : Ethernet locally administered MAC address modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the Ethernet Port MAC address setting. May also be shown as 4000000600000000 or 0x4000000600000000 System x3500 M4 Installation and Service Guide...
Page 349 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0006 User Response Information only; no action is required. • 40000007-00000000 : Ethernet interface [arg1] by user [arg2]. This message is for the use case where a user enables or disabled the ethernet interface. May also be shown as 4000000700000000 or 0x4000000700000000 Severity Info...
Page 350 • 4000000a-00000000 : IP subnet mask of network interface modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the IP subnet mask of a Management Controller. May also be shown as 4000000a00000000 or 0x4000000a00000000 Severity Info System x3500 M4 Installation and Service Guide...
Page 351 Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0010 User Response Information only; no action is required. • 4000000b-00000000 : IP address of default gateway modified from [arg1] to [arg2] by user [arg3]. This message is for the use case where a user modifies the default gateway IP address of a Management Controller.
Page 352 • 4000000e-00000000 : Remote Login Successful. Login ID: [arg1] from [arg2] at IP address [arg3]. This message is for the use case where a user successfully logs in to a Management Controller. May also be shown as 4000000e00000000 or 0x4000000e00000000 Severity Info Serviceable System x3500 M4 Installation and Service Guide...
Page 353 Automatically notify support Alert Category System - Remote Login SNMP Trap ID CIM Information Prefix: IMM ID: 0014 User Response Information only; no action is required. • 4000000f-00000000 : Attempting to [arg1] server [arg2] by user [arg3]. This message is for the use case where a user is using the Management Controller to perform a power function on the system.
Page 354 [arg1] from WEB browser at IP address [arg2]. This message is for the use case where a remote user has failed to establish a remote control session from a Web browser session. May also be shown as 4000001200000000 or 0x4000001200000000 System x3500 M4 Installation and Service Guide...
Page 355 Severity Info Serviceable Automatically notify support Alert Category System - Remote Login SNMP Trap ID CIM Information Prefix: IMM ID: 0018 User Response Make sure that the correct login ID and password are being used. • 40000013-00000000 : Remote access attempt failed. Invalid userid or password received. Userid is [arg1] from TELNET client at IP address [arg2].
Page 356 GW@=[arg6], DNS1@=[arg7] . This message is for the use case where a Management Controller IP address and configuration has been assigned by the DHCP server. May also be shown as 4000001600000000 or 0x4000001600000000 System x3500 M4 Installation and Service Guide...
Page 357 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0022 User Response Information only; no action is required. • 40000017-00000000 : ENET[[arg1]] IP-Cfg:HstName=[arg2], IP@=[arg3] ,NetMsk=[arg4], GW@=[arg5] . This message is for the use case where a Management Controller IP address and configuration has been assigned statically using user data.
Page 358 • 4000001a-00000000 : DHCP setting changed to [arg1] by user [arg2]. This message is for the use case where a user changes the DHCP setting. May also be shown as 4000001a00000000 or 0x4000001a00000000 Severity Info Serviceable System x3500 M4 Installation and Service Guide...
Page 359 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0026 User Response Information only; no action is required. • 4000001b-00000000 : Management Controller [arg1]: Configuration restored from a file by user [arg2]. This message is for the use case where a user restores a Management Controller configuration from a file. May also be shown as 4000001b00000000 or 0x4000001b00000000 Severity Info...
Page 360 5. Update the IMM firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. System x3500 M4 Installation and Service Guide...
Page 361 • 4000001e-00000000 : Running the backup Management Controller [arg1] main application. This message is for the use case where a Management Controller has resorted to running the backup main application. May also be shown as 4000001e00000000 or 0x4000001e00000000 Severity Warning Serviceable Automatically notify support Alert Category...
Page 362 This message is for the use case where a Management Controller clock has been set from the Network Time Protocol server. May also be shown as 4000002100000000 or 0x4000002100000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0033 System x3500 M4 Installation and Service Guide...
Page 363 User Response Information only; no action is required. • 40000022-00000000 : SSL data in the Management Controller [arg1] configuruation data is invalid. Clearing configuration data region and disabling SSL. This message is for the use case where a Management Controller has detected invalid SSL data in the configuration data and is clearing the configuration data region and disabling the SSL.
Page 364 This message is for the use case where a Management Controller Event Log on a system is 75% full. May also be shown as 4000002500000000 or 0x4000002500000000 Severity Info Serviceable Automatically notify support Alert Category System - Event Log 75% full SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 365 CIM Information Prefix: IMM ID: 0037 User Response Information only; no action is required. • 40000026-00000000 : The [arg1] on system [arg2] is 100% full. This message is for the use case where a Management Controller Event Log on a system is 100% full. May also be shown as 4000002600000000 or 0x4000002600000000 Severity Info...
Page 366 This message is for the use case where a user has failed to log in to a Management Controller from SSH. May also be shown as 4000002900000000 or 0x4000002900000000 Severity Info Serviceable Automatically notify support Alert Category System - Remote Login System x3500 M4 Installation and Service Guide...
Page 367 SNMP Trap ID CIM Information Prefix: IMM ID: 0041 User Response Complete the following steps until the problem is solved: 1. Make sure that the correct login ID and password are being used. 2. Have the system administrator reset the login ID or password. •...
Page 368 • 4000002d-00000000 : DDNS setting changed to [arg1] by user [arg2]. DDNS setting changed by user May also be shown as 4000002d00000000 or 0x4000002d00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 369 CIM Information Prefix: IMM ID: 0045 User Response Information only; no action is required. • 4000002e-00000000 : DDNS registration successful. The domain name is [arg1]. DDNS registation and values May also be shown as 4000002e00000000 or 0x4000002e00000000 Severity Info Serviceable Automatically notify support Alert Category none...
Page 370 IPv6 static address assignment method is enabled by user May also be shown as 4000003100000000 or 0x4000003100000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0049 User Response System x3500 M4 Installation and Service Guide...
Page 371 Information only; no action is required. • 40000032-00000000 : IPv6 DHCP enabled by user [arg1]. IPv6 DHCP assignment method is enabled by user May also be shown as 4000003200000000 or 0x4000003200000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0050...
Page 372 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0053 User Response Information only; no action is required. • 40000036-00000000 : IPv6 stateless auto-configuration disabled by user [arg1]. System x3500 M4 Installation and Service Guide...
Page 373 IPv6 statless auto-assignment method is disabled by user May also be shown as 4000003600000000 or 0x4000003600000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0054 User Response Information only; no action is required. •...
Page 374 4000003a-00000000 : IPv6 static address of network interface modified from [arg1] to [arg2] by user [arg3]. A user modifies the IPv6 static address of a Management Controller May also be shown as 4000003a00000000 or 0x4000003a00000000 System x3500 M4 Installation and Service Guide...
Page 375 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0058 User Response Information only; no action is required. • 4000003b-00000000 : DHCPv6 failure, no IP address assigned. S DHCP6 server fails to assign an IP address to a Management Controller. May also be shown as 4000003b00000000 or 0x4000003b00000000 Severity Warning...
Page 376 May also be shown as 4000003d00000000 or 0x4000003d00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0061 User Response Information only; no action is required. System x3500 M4 Installation and Service Guide...
Page 377 • 4000003e-00000000 : SSH port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the SSH port number May also be shown as 4000003e00000000 or 0x4000003e00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0062 User Response...
Page 378 Information only; no action is required. • 40000042-00000000 : CIM/XML HTTPS port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the CIM HTTPS port number May also be shown as 4000004200000000 or 0x4000004200000000 System x3500 M4 Installation and Service Guide...
Page 379 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0066 User Response Information only; no action is required. • 40000043-00000000 : SNMP Agent port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the SNMP Agent port number May also be shown as 4000004300000000 or 0x4000004300000000 Severity...
Page 380 • 40000046-00000000 : Remote Presence port number changed from [arg1] to [arg2] by user [arg3]. A user has modified the Remote Presence port number May also be shown as 4000004600000000 or 0x4000004600000000 Severity Info Serviceable System x3500 M4 Installation and Service Guide...
Page 381 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0070 User Response Information only; no action is required. • 40000047-00000000 : LED [arg1] state changed to [arg2] by [arg3]. A user has modified the state of an LED May also be shown as 4000004700000000 or 0x4000004700000000 Severity Info...
Page 382 Information only; no action is required. • 4000004a-00000000 : SNMP [arg1] disabled by user [arg2] . A user disabled SNMPv1 or SNMPv3 or Traps May also be shown as 4000004a00000000 or 0x4000004a00000000 Severity Info Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 383 Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0074 User Response Information only; no action is required. • 4000004b-00000000 : SNMPv1 [arg1] set by user [arg2]: Name=[arg3], AccessType=[arg4], Address=[arg5], . A user changed the SNMP community string May also be shown as 4000004b00000000 or 0x4000004b00000000 Severity Info...
Page 384 4000004e-00000000 : Serial Redirection set by user [arg1]: Mode=[arg2], BaudRate=[arg3], StopBits=[arg4], Parity=[arg5], SessionTerminateSequence=[arg6]. A user configured the Serial Port mode May also be shown as 4000004e00000000 or 0x4000004e00000000 Severity Info Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 385 none SNMP Trap ID CIM Information Prefix: IMM ID: 0078 User Response Information only; no action is required. • 4000004f-00000000 : Date and Time set by user [arg1]: Date=[arg2], Time-[arg3], DST Auto-adjust=[arg4], Timezone=[arg5]. A user configured the Date and Time settings May also be shown as 4000004f00000000 or 0x4000004f00000000 Severity Info...
Page 386 • 40000052-00000000 : Server [arg1] scheduled for [arg2] at [arg3] by user [arg4]. A user configured a Server Power action at a specific time May also be shown as 4000005200000000 or 0x4000005200000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 387 CIM Information Prefix: IMM ID: 0082 User Response Information only; no action is required. • 40000053-00000000 : Server [arg1] scheduled for every [arg2] at [arg3] by user [arg4]. A user configured a recurring Server Power Action May also be shown as 4000005300000000 or 0x4000005300000000 Severity Info Serviceable...
Page 388 May also be shown as 4000005600000000 or 0x4000005600000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0086 User Response Information only; no action is required. System x3500 M4 Installation and Service Guide...
Page 389 • 40000057-00000000 : Telnet [arg1] by user [arg2]. A user enables or disables Telnet services May also be shown as 4000005700000000 or 0x4000005700000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0087 User Response Information only;...
Page 390 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0090 User Response Information only; no action is required. • 4000005b-00000000 : Secure Web services (HTTPS) [arg1] by user [arg2]. System x3500 M4 Installation and Service Guide...
Page 391 A user enables or disables Secure web services May also be shown as 4000005b00000000 or 0x4000005b00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0091 User Response Information only; no action is required. •...
Page 392 User Response Information only; no action is required. • 4000005f-00000000 : Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2], OSWatchdogTimout=[arg3], EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5]. A user configures Server Timeouts May also be shown as 4000005f00000000 or 0x4000005f00000000 System x3500 M4 Installation and Service Guide...
Page 393 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0095 User Response Information only; no action is required. • 40000060-00000000 : License key for [arg1] added by user [arg2]. A user installs License Key May also be shown as 4000006000000000 or 0x4000006000000000 Severity Info...
Page 394 40000063-00000000 : Global Login Account Security set by user [arg1]: PasswordRequired=[arg2], PasswordExpirationPeriod=[arg3], MinimumPasswordReuseCycle=[arg4], MinimumPasswordLength=[arg5], MinimumPasswordChangeInterval=[arg6], MaxmumLoginFailures=[arg7], LockoutAfterMaxFailures=[arg8], MinimumDifferentCharacters=[arg9], DefaultIDExpired=[arg10], ChangePasswordFirstAccess=[arg11]. A user changes the Global Login Account Security Settings to Legacy May also be shown as 4000006300000000 or 0x4000006300000000 System x3500 M4 Installation and Service Guide...
Page 395 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0099 User Response Information only; no action is required. • 40000064-00000000 : User [arg1] created. A user account was created May also be shown as 4000006400000000 or 0x4000006400000000 Severity Info Serviceable...
Page 396 User Response Information only; no action is required. • 40000067-00000000 : User [arg1] role set to [arg2]. A user account role assigned May also be shown as 4000006700000000 or 0x4000006700000000 Severity Info Serviceable System x3500 M4 Installation and Service Guide...
Page 397 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0103 User Response Information only; no action is required. • 40000068-00000000 : User [arg1] custom privileges set: [arg2]. User account priveleges assigned May also be shown as 4000006800000000 or 0x4000006800000000 Severity Info Serviceable...
Page 398 • 4000006b-00000000 : SSH Client key imported for user [arg1] from [arg2]. User imported an SSH Client key May also be shown as 4000006b00000000 or 0x4000006b00000000 Severity Info Serviceable Automatically notify support Alert Category none System x3500 M4 Installation and Service Guide...
Page 399 SNMP Trap ID CIM Information Prefix: IMM ID: 0107 User Response Information only; no action is required. • 4000006c-00000000 : SSH Client key removed from user [arg1]. User removed an SSH Client key May also be shown as 4000006c00000000 or 0x4000006c00000000 Severity Info Serviceable...
Page 400 Address=[arg4], IncludeLog=[arg5], Enabled=[arg6], EnabledAlerts=[arg7], AllowedFilters=[arg8]. A user adds or updates an Alert Recipient May also be shown as 4000006f00000000 or 0x4000006f00000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information System x3500 M4 Installation and Service Guide...
Page 401 Prefix: IMM ID: 0111 User Response Information only; no action is required. • 40000070-00000000 : SNMP Traps enabled by user [arg1]: EnabledAlerts=[arg2], AllowedFilters=[arg3] . A user enabled the SNMP Traps configuration May also be shown as 4000007000000000 or 0x4000007000000000 Severity Info Serviceable Automatically notify support...
Page 402 May also be shown as 4000007300000000 or 0x4000007300000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0115 User Response Information only; no action is required. System x3500 M4 Installation and Service Guide...
Page 403 • 40000074-00000000 : The soft minimum power cap value changed from [arg1] watts to [arg2] watts. Soft Minimum Power Cap value changed May also be shown as 4000007400000000 or 0x4000007400000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0116 User Response...
Page 404 Prefix: IMM ID: 0119 User Response Information only; no action is required. • 40000078-00000000 : Power capping was deactivated by user [arg1]. Power capping deactivated by user May also be shown as 4000007800000000 or 0x4000007800000000 System x3500 M4 Installation and Service Guide...
Page 405 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0120 User Response Information only; no action is required. • 40000079-00000000 : Static Power Savings mode has been turned on by user [arg1]. Static Power Savings mode turned on by user May also be shown as 4000007900000000 or 0x4000007900000000 Severity...
Page 406 • 4000007c-00000000 : Dynamic Power Savings mode has been turned off by user [arg1]. Dynamic Power Savings mode turned off by user May also be shown as 4000007c00000000 or 0x4000007c00000000 Severity Info Serviceable System x3500 M4 Installation and Service Guide...
Page 407 Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0124 User Response Information only; no action is required. • 4000007d-00000000 : Power cap and external throttling occurred. Power cap and external throttling occurred May also be shown as 4000007d00000000 or 0x4000007d00000000 Severity Info Serviceable...
Page 408 • 40000080-00000000 : Remote Control session started by user [arg1] in [arg2] mode. Remote Control session started May also be shown as 4000008000000000 or 0x4000008000000000 Severity Info Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 409 none SNMP Trap ID CIM Information Prefix: IMM ID: 0128 User Response Information only; no action is required. • 40000081-00000000 : PXE boot requested by user [arg1]. PXE boot requested May also be shown as 4000008100000000 or 0x4000008100000000 Severity Info Serviceable Automatically notify support Alert Category...
Page 410 IMM firmware to the same level on all nodes. A mismatch of IMM firmware has been detected between nodes May also be shown as 4000008400000000 or 0x4000008400000000 Severity Error Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 411 CIM Information Prefix: IMM ID: 0132 User Response Attempt to flash the IMM firmware to the same level on all nodes. • 40000085-00000000 : FPGA firmware mismatch between nodes [arg1] and [arg2]. Please attempt to flash the FPGA firmware to the same level on all nodes. A mismatch of FPGA firmware has been detected between nodes May also be shown as 4000008500000000 or 0x4000008500000000 Severity...
Page 412 This message is for the use case where a user restores a Management Controller configuration from a file and it completes. May also be shown as 4000008800000000 or 0x4000008800000000 Severity Info Serviceable Automatically notify support Alert Category none SNMP Trap ID CIM Information Prefix: IMM ID: 0136 User Response System x3500 M4 Installation and Service Guide...
Page 413 Information only; no action is required. • 40000089-00000000 : Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to complete. This message is for the use case where a user restores a Management Controller configuration from a file and the restoration fails to complete.
Page 414 (CMOS Battery) This message is for the use case when an implementation has detected a Lower Non-critical sensor going low has asserted. May also be shown as 800100020701ffff or 0x800100020701ffff Severity Warning Serviceable System x3500 M4 Installation and Service Guide...
Page 415 Automatically notify support Alert Category Warning - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0476 User Response Replace the system battery. • 80010202-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted.
Page 416 Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0480 User Response 1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board. System x3500 M4 Installation and Service Guide...
Page 417 2. Replace the failing fan. (n = fan number) • 80010204-1d03ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (Fan 3 Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted.
Page 418 (Fan 6 Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has asserted. May also be shown as 800102041d06ffff or 0x800102041d06ffff Severity System x3500 M4 Installation and Service Guide...
Page 419 Error Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0480 User Response 1. Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board.
Page 420 This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. May also be shown as 800107011402ffff or 0x800107011402ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 System x3500 M4 Installation and Service Guide...
Page 421 User Response 1. Reduce the temperature. 2. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010701-1403ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted.
Page 422 • 80010701-1406ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted. (DIMM GH VR Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has asserted. System x3500 M4 Installation and Service Guide...
Page 423 May also be shown as 800107011406ffff or 0x800107011406ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0490 User Response 1. Reduce the temperature. 2. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
Page 424 This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109011401ffff or 0x800109011401ffff Severity Error Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 425 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server.
Page 426 May also be shown as 800109011404ffff or 0x800109011404ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response System x3500 M4 Installation and Service Guide...
Page 427 1. Reduce the ambient temperature. 2. Ensure the air baffle is installed correctly. 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010901-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted.
Page 428 3. Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010902-0701ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted. System x3500 M4 Installation and Service Guide...
Page 429 This message is for the use case when an implementation has detected an Upper Critical sensor going high has asserted. May also be shown as 800109020701ffff or 0x800109020701ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0494 User Response...
Page 430 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b011402ffff or 0x80010b011402ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 431 CIM Information Prefix: PLAT ID: 0498 User Response Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010b01-1403ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has asserted.
Page 432 This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has asserted. May also be shown as 80010b011406ffff or 0x80010b011406ffff Severity Error Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 433 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0498 User Response Check the server airflow. Make sure that nothing is blocking the air from coming into or preventing the air from exiting the server. • 80010b01-2d01ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has asserted.
Page 434 • 80030108-1301ffff : Sensor [SensorElementName] has asserted. (PS Heavy Load) This message is for the use case when an implementation has detected a Sensor has asserted. May also be shown as 800301081301ffff or 0x800301081301ffff Severity Info Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 435 System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0508 User Response 1. Replace the power supply with higher rated power. 2. Reduce the total power consumption by removing newly added or unused option like drives or adapters. •...
Page 436 User Response Complete the following step to solve PCI I/O resource errors: 1. Go to F1 Setup 2. System Settings 3. Device and I/O ports 4. PCI 64 bit Resource and choose enable. System x3500 M4 Installation and Service Guide...
Page 437 • 80070114-2201ffff : Sensor [SensorElementName] has transitioned from normal to non-critical state. (TPM Phy Pres Set) This message is for the use case when an implementation has detected a Sensor transitioned to non-critical from normal. May also be shown as 800701142201ffff or 0x800701142201ffff Severity Warning Serviceable...
Page 438 2. Check the ambient temperature. You must be operating within the specifications (see Features and specifications for more information). 3. Make sure that the heat sink for microprocessor n is installed correctly. 4. (Trained technician only) Replace microprocessor n. (n = microprocessor number) System x3500 M4 Installation and Service Guide...
Page 439 • 80070202-0701ffff : Sensor [SensorElementName] has transitioned to critical from a less severe state. (SysBrd Vol Fault) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702020701ffff or 0x800702020701ffff Severity Error Serviceable...
Page 440 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. 5. (Trained technician only) Replace the system board. System x3500 M4 Installation and Service Guide...
Page 441 • 80070204-0a01ffff : Sensor [SensorElementName] has transitioned to critical from a less severe state. (PS 1 Fan Fault) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702040a01ffff or 0x800702040a01ffff Severity Error Serviceable...
Page 442 (PS 2 Therm Fault) This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702080a02ffff or 0x800702080a02ffff Severity System x3500 M4 Installation and Service Guide...
Page 443 Error Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-supply fan. 2.
Page 444 This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 800702142201ffff or 0x800702142201ffff Severity Error Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 445 Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0522 User Response 1. Update the server firmware (see Recovering the server firmware). 2. If the problem persists, (trained technician only) replace the system board (see Removing the system board and Installing the system board). •...
Page 446 This message is for the use case when an implementation has detected a Sensor transitioned to critical from less severe. May also be shown as 8007021b0302ffff or 0x8007021b0302ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 447 CIM Information Prefix: PLAT ID: 0522 User Response 1. Check for a server firmware update. 2. Make sure that the installed microprocessors are compatible. 3. Make sure the microprocessor 2 expansion board is installed correctly (see Installing the microprocessor 2 expansion board). 4.
Page 448 This message is for the use case when an implementation has detected a Sensor transitioned to non-recoverable. May also be shown as 800706080a01ffff or 0x800706080a01ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 449 CIM Information Prefix: PLAT ID: 0530 User Response If the specified sensor is PS n 12V OC Fault, complete the following steps until the problem is solved: Use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/powerconfig.html.
Page 450 PDB_12V4_240VA, PDB_12V5_240VA, PDB_5V_OVP or PDB_SHORT_CIR, please replace the system board. PDB_12V2 : PDB_12V3 : PDB_12V4_240VA : PDB_12V5_240VA : PDB_5V_OCP : PDB_5V_OVP : PDB_SHORT_CIR : • 80070614-2201ffff : Sensor [SensorElementName] has transitioned to non-recoverable. (TPM Phy Pres Set) System x3500 M4 Installation and Service Guide...
Page 451 This message is for the use case when an implementation has detected a Sensor transitioned to non-recoverable. May also be shown as 800706142201ffff or 0x800706142201ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0530 User Response 1.
Page 452 Alert Category Warning - Redundant Power Supply SNMP Trap ID CIM Information Prefix: PLAT ID: 0561 User Response No action; information only. • 800b0108-1301ffff : Redundancy Lost for [RedundancySetElementName] has asserted. (Power Unit) System x3500 M4 Installation and Service Guide...
Page 453 This message is for the use case when Redundancy Lost has asserted. May also be shown as 800b01081301ffff or 0x800b01081301ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Redundant Power Supply SNMP Trap ID CIM Information Prefix: PLAT ID: 0802 User Response 1.
Page 454 This message is for the use case when a Redundancy Set has transitioned from Redundancy Degraded or Fully Redundant to Non-redundant:Sufficient. May also be shown as 800b03091301ffff or 0x800b03091301ffff Severity Warning Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 455 Warning - Redundant Power Supply SNMP Trap ID CIM Information Prefix: PLAT ID: 0806 User Response 1. Non-redundant sufficient: Power load will be handled by remaining power supply, though the system may throttle to avoid a power supply over-current condition. 2.
Page 456 This message is for the use case when a Redundancy Set has transitioned to Non-redundant:Insufficient Resources. May also be shown as 800b050a1e01ffff or 0x800b050a1e01ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0810 User Response System x3500 M4 Installation and Service Guide...
Page 457 1. Make sure that the connectors on fan n are not damaged. 2. Make sure that the fan n connectors on the system board are not damaged. 3. Make sure that the fans are correctly installed. 4. Reseat the fans. 5.
Page 458 2. Update the firmware (UEFI and IMM) to the latest level (Updating the firmware). 3. Run the DSA program. 4. Reseat the adapter. 5. Replace the adapter. System x3500 M4 Installation and Service Guide...
Page 459 6. (Trained technician only) Replace microprocessor n. 7. (Trained technician only) Replace the system board. (n = microprocessor number) • 806f0007-0302ffff : [ProcessorElementName] has Failed with IERR. (CPU 2) This message is for the use case when an implementation has detected a Processor Failed - IERR Condition.
Page 460 • 806f0009-1301ffff : [PowerSupplyElementName] has been turned off. (Host Power) This message is for the use case when an implementation has detected a Power Unit that has been Disabled. May also be shown as 806f00091301ffff or 0x806f00091301ffff Severity Info Serviceable System x3500 M4 Installation and Service Guide...
Page 461 Automatically notify support Alert Category System - Power Off SNMP Trap ID CIM Information Prefix: PLAT ID: 0106 User Response No action; information only. • 806f000d-0400ffff : The Drive [StorageVolumeElementName] has been added. (Drive 0) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0400ffff or 0x806f000d0400ffff Severity Info...
Page 462 This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0403ffff or 0x806f000d0403ffff Severity Info Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 463 Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-0404ffff : The Drive [StorageVolumeElementName] has been added. (Drive 4) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0404ffff or 0x806f000d0404ffff Severity Info...
Page 464 This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0407ffff or 0x806f000d0407ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information System x3500 M4 Installation and Service Guide...
Page 465 Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-0408ffff : The Drive [StorageVolumeElementName] has been added. (Drive 8) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0408ffff or 0x806f000d0408ffff Severity Info Serviceable...
Page 466 May also be shown as 806f000d040bffff or 0x806f000d040bffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 467 • 806f000d-040cffff : The Drive [StorageVolumeElementName] has been added. (Drive 12) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d040cffff or 0x806f000d040cffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID...
Page 468 • 806f000d-0410ffff : The Drive [StorageVolumeElementName] has been added. (Drive 16) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0410ffff or 0x806f000d0410ffff System x3500 M4 Installation and Service Guide...
Page 469 Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-0411ffff : The Drive [StorageVolumeElementName] has been added. (Drive 17) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0411ffff or 0x806f000d0411ffff Severity Info...
Page 470 • 806f000d-0414ffff : The Drive [StorageVolumeElementName] has been added. (Drive 20) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0414ffff or 0x806f000d0414ffff Severity Info Serviceable System x3500 M4 Installation and Service Guide...
Page 471 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-0415ffff : The Drive [StorageVolumeElementName] has been added. (Drive 21) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0415ffff or 0x806f000d0415ffff Severity Info...
Page 472 This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0418ffff or 0x806f000d0418ffff Severity Info Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 473 Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-0419ffff : The Drive [StorageVolumeElementName] has been added. (Drive 25) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d0419ffff or 0x806f000d0419ffff Severity Info...
Page 474 This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d041cffff or 0x806f000d041cffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information System x3500 M4 Installation and Service Guide...
Page 475 Prefix: PLAT ID: 0162 User Response No action; information only. • 806f000d-041dffff : The Drive [StorageVolumeElementName] has been added. (Drive 29) This message is for the use case when an implementation has detected a Drive has been Added. May also be shown as 806f000d041dffff or 0x806f000d041dffff Severity Info Serviceable...
Page 476 This message is for the use case when an implementation has detected that memory was detected in the system. May also be shown as 806f000f220101ff or 0x806f000f220101ff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0794 User Response System x3500 M4 Installation and Service Guide...
Page 477 1. Make sure the server meets the minimum configuration to start (see Power-supply LEDs). 2. Recover the server firmware from the backup page: a. Restart the server. b. At the prompt, press F3 to recover the firmware. 3. Update the server firmware on the primary page. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 478 This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Information Center for the appropriate user response. Firmware Error : Sys Boot Status : System x3500 M4 Installation and Service Guide...
Page 479 • 806f000f-220107ff : The System [ComputerSystemElementName] encountered firmware error - unrecoverable keyboard failure. (ABR Status) This message is for the use case when an implementation has detected that System Firmware Error Unrecoverable Keyboard failure has occurred. May also be shown as 806f000f220107ff or 0x806f000f220107ff Severity Error Serviceable...
Page 480 • 806f000f-22010cff : CPU voltage mismatch detected on [ProcessorElementName]. (ABR Status) This message is for the use case when an implementation has detected a CPU voltage mismatch with the socket voltage. May also be shown as 806f000f22010cff or 0x806f000f22010cff Severity Error System x3500 M4 Installation and Service Guide...
Page 481 Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0050 User Response This is a UEFI detected event. The UEFI(POST) error code for this event can be found in the logged IMM message text. Please refer to the UEFI(POST) error code in the "UEFI(POST) error code" section of the Info Center for the appropriate user response.
Page 482 Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0330 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser card. System x3500 M4 Installation and Service Guide...
Page 483 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 484 This message is for the use case when an implementation has detected a Fault in a slot. May also be shown as 806f00213002ffff or 0x806f00213002ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0330 System x3500 M4 Installation and Service Guide...
Page 485 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser card. 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.
Page 486 This message is for the use case when an implementation has detected a Fault in a slot. May also be shown as 806f00213005ffff or 0x806f00213005ffff Severity Error Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 487 Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0330 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser card. 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 488 806f0021-3008ffff : Fault in slot [PhysicalConnectorSystemElementName] on system [ComputerSystemElementName]. (PCI 8) This message is for the use case when an implementation has detected a Fault in a slot. May also be shown as 806f00213008ffff or 0x806f00213008ffff Severity Error System x3500 M4 Installation and Service Guide...
Page 489 Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0330 User Response 1. Check the PCI LED. 2. Reseat the affected adapters and riser card. 3. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 490 This message is for the use case when an implementation has detected an Over-Temperature Condition Detected for Processor. May also be shown as 806f01070301ffff or 0x806f01070301ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0036 System x3500 M4 Installation and Service Guide...
Page 491 User Response 1. Make sure that the fans are operating. There are no obstructions to the airflow (front and rear of the server), the air baffles are in place and correctly installed, and the server cover is installed and completely closed. 2.
Page 492 3. If both the power-on LED and the power-supply error LED are not lit, see Power problems for more information. (n = power supply number) • 806f0109-1301ffff : [PowerSupplyElementName] has been Power Cycled. (Host Power) System x3500 M4 Installation and Service Guide...
Page 493 This message is for the use case when an implementation has detected a Power Unit that has been power cycled. May also be shown as 806f01091301ffff or 0x806f01091301ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0108 User Response...
Page 494 5. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 6. (Trained technician only) Replace the affected microprocessor. System x3500 M4 Installation and Service Guide...
Page 495 7. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server. 8. (Trained Service technician only) Replace the affected microprocessor. •...
Page 496 806f010c-2005ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2005ffff or 0x806f010c2005ffff Severity Error Serviceable System x3500 M4 Installation and Service Guide...
Page 497 Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
Page 498 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 3. If the problem follows the DIMM, replace the failing DIMM. System x3500 M4 Installation and Service Guide...
Page 499 4. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board. 5. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins.
Page 500 806f010c-200affff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c200affff or 0x806f010c200affff System x3500 M4 Installation and Service Guide...
Page 501 Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2.
Page 502 This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c200cffff or 0x806f010c200cffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response System x3500 M4 Installation and Service Guide...
Page 503 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 3.
Page 504 7. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server. 8. (Trained Service technician only) Replace the affected microprocessor. System x3500 M4 Installation and Service Guide...
Page 505 • 806f010c-200fffff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 15) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c200fffff or 0x806f010c200fffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory...
Page 506 This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2011ffff or 0x806f010c2011ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 507 CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
Page 508 If the connector contains any foreign material or is damaged, replace the system board. 5. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. System x3500 M4 Installation and Service Guide...
Page 509 6. (Trained technician only) Replace the affected microprocessor. 7. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the server. 8.
Page 510 806f010c-2016ffff : Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 22) This message is for the use case when an implementation has detected a Memory uncorrectable error. May also be shown as 806f010c2016ffff or 0x806f010c2016ffff Severity Error System x3500 M4 Installation and Service Guide...
Page 511 Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0138 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2.
Page 512 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. System x3500 M4 Installation and Service Guide...
Page 513 3. If the problem follows the DIMM, replace the failing DIMM. 4. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the connector contains any foreign material or is damaged, replace the system board.
Page 514 This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0401ffff or 0x806f010d0401ffff Severity Error Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 515 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Page 516 This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0404ffff or 0x806f010d0404ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 517 CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3.
Page 518 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. System x3500 M4 Installation and Service Guide...
Page 519 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
Page 520 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) System x3500 M4 Installation and Service Guide...
Page 521 • 806f010d-040bffff : The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 11) This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d040bffff or 0x806f010d040bffff Severity Error Serviceable...
Page 522 • 806f010d-040effff : The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 14) This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d040effff or 0x806f010d040effff System x3500 M4 Installation and Service Guide...
Page 523 Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Page 524 (Drive 17) This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0411ffff or 0x806f010d0411ffff Severity Error Serviceable System x3500 M4 Installation and Service Guide...
Page 525 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Page 526 This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d0414ffff or 0x806f010d0414ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 527 CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3.
Page 528 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. System x3500 M4 Installation and Service Guide...
Page 529 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b. Cable from the system board to the backplane 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
Page 530 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive number) System x3500 M4 Installation and Service Guide...
Page 531 • 806f010d-041bffff : The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 27) This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d041bffff or 0x806f010d041bffff Severity Error Serviceable...
Page 532 • 806f010d-041effff : The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 30) This message is for the use case when an implementation has detected a Drive was Disabled due to fault. May also be shown as 806f010d041effff or 0x806f010d041effff System x3500 M4 Installation and Service Guide...
Page 533 Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0164 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Page 534 806f0113-0301ffff : A bus timeout has occurred on system [ComputerSystemElementName]. (CPU 1 PECI) This message is for the use case when an implementation has detected a Bus Timeout. May also be shown as 806f01130301ffff or 0x806f01130301ffff Severity Error Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 535 Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0224 User Response 1. Reseat the microprocessor, and then restart the server. 2. Replace microprocessor n. (n = microprocessor number) • 806f0113-0302ffff : A bus timeout has occurred on system [ComputerSystemElementName]. (CPU 2 PECI) This message is for the use case when an implementation has detected a Bus Timeout.
Page 536 2. Update the firmware (UEFI and IMM) to the latest level (Updating the firmware). 3. Run the DSA program. 4. Reseat the adapter. 5. Replace the adapter. 6. (Trained technician only) Replace microprocessor n. System x3500 M4 Installation and Service Guide...
Page 537 7. (Trained technician only) Replace the system board. (n = microprocessor number) • 806f0207-0302ffff : [ProcessorElementName] has Failed with FRB1/BIST condition. (CPU 2) This message is for the use case when an implementation has detected a Processor Failed - FRB1/BIST condition.
Page 538 This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0400ffff or 0x806f020d0400ffff Severity Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response System x3500 M4 Installation and Service Guide...
Page 539 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
Page 540 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane. (n = hard disk drive number) System x3500 M4 Installation and Service Guide...
Page 541 • 806f020d-0404ffff : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 4) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0404ffff or 0x806f020d0404ffff Severity Warning Serviceable Automatically notify support Alert Category...
Page 542 806f020d-0407ffff : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 7) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0407ffff or 0x806f020d0407ffff System x3500 M4 Installation and Service Guide...
Page 543 Severity Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane.
Page 544 806f020d-040affff : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 10) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d040affff or 0x806f020d040affff Severity Warning Serviceable System x3500 M4 Installation and Service Guide...
Page 545 Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane.
Page 546 This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d040dffff or 0x806f020d040dffff Severity Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 547 CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
Page 548 Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. System x3500 M4 Installation and Service Guide...
Page 549 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane.
Page 550 3. Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard disk drive. b. Cable from the system board to the backplane. c. Hard disk drive backplane. (n = hard disk drive number) System x3500 M4 Installation and Service Guide...
Page 551 • 806f020d-0414ffff : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 20) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0414ffff or 0x806f020d0414ffff Severity Warning Serviceable Automatically notify support Alert Category...
Page 552 806f020d-0417ffff : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 23) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d0417ffff or 0x806f020d0417ffff System x3500 M4 Installation and Service Guide...
Page 553 Severity Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane.
Page 554 806f020d-041affff : Failure Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 26) This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d041affff or 0x806f020d041affff Severity Warning Serviceable System x3500 M4 Installation and Service Guide...
Page 555 Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane.
Page 556 This message is for the use case when an implementation has detected an Array Failure is Predicted. May also be shown as 806f020d041dffff or 0x806f020d041dffff Severity Warning Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 557 CIM Information Prefix: PLAT ID: 0168 User Response 1. Run the hard disk drive diagnostic test on drive n. 2. Reseat the following components: a. Hard disk drive b. Cable from the system board to the backplane. 3. Replace the following components one at a time, in the order shown, restarting the server each time: a.
Page 558 May also be shown as 806f02232101ffff or 0x806f02232101ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0372 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 559 • 806f0308-0a01ffff : [PowerSupplyElementName] has lost input. (Power Supply 1) This message is for the use case when an implementation has detected a Power Supply that has input that has been lost. May also be shown as 806f03080a01ffff or 0x806f03080a01ffff Severity Info Serviceable...
Page 560 If a damage is found, replace the system board. 7. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system board. System x3500 M4 Installation and Service Guide...
Page 561 • 806f030c-2002ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2002ffff or 0x806f030c2002ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID...
Page 562 [MemoryElementName]. (DIMM 4) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2004ffff or 0x806f030c2004ffff Severity Error Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 563 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1.
Page 564 2. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM. 3. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs. System x3500 M4 Installation and Service Guide...
Page 565 4. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector.
Page 566 If a damage is found, replace the system board. 7. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system board. System x3500 M4 Installation and Service Guide...
Page 567 • 806f030c-2009ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 9) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2009ffff or 0x806f030c2009ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID...
Page 568 [MemoryElementName]. (DIMM 11) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c200bffff or 0x806f030c200bffff Severity Error Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 569 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1.
Page 570 2. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM. 3. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs. System x3500 M4 Installation and Service Guide...
Page 571 4. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector.
Page 572 If a damage is found, replace the system board. 7. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system board. System x3500 M4 Installation and Service Guide...
Page 573 • 806f030c-2010ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 16) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2010ffff or 0x806f030c2010ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID...
Page 574 [MemoryElementName]. (DIMM 18) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2012ffff or 0x806f030c2012ffff Severity Error Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 575 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0136 User Response Note: Each time you install or remove a DIMM, you must disconnect the server from the power source; then, wait 10 seconds before restarting the server. 1.
Page 576 2. Make sure that the DIMMs are firmly seated and no foreign material is found in the DIMM connector. Then, retry with the same DIMM. 3. If the problem is related to a DIMM, replace the failing DIMM indicated by the error LEDs. System x3500 M4 Installation and Service Guide...
Page 577 4. If the problem occurs on the same DIMM connector, swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 5. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector.
Page 578 If a damage is found, replace the system board. 7. (Trained service technician only) If the problem is related to microprocessor socket pins, replace the system board. System x3500 M4 Installation and Service Guide...
Page 579 • 806f030c-2017ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 23) This message is for the use case when an implementation has detected a Memory Scrub failure. May also be shown as 806f030c2017ffff or 0x806f030c2017ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID...
Page 580 (NMI State) This message is for the use case when an implementation has detected a Software NMI. May also be shown as 806f03131701ffff or 0x806f03131701ffff Severity Error Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 581 Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0228 User Response 1. Check the device driver. 2. Reinstall the device driver. 3. Update all device drivers to the latest level. 4. Update the firmware (UEFI and IMM). •...
Page 582 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. System x3500 M4 Installation and Service Guide...
Page 583 3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU). •...
Page 584 If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU). System x3500 M4 Installation and Service Guide...
Page 585 • 806f040c-2006ffff : [PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 6) This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2006ffff or 0x806f040c2006ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 586 806f040c-2009ffff : [PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 9) This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2009ffff or 0x806f040c2009ffff System x3500 M4 Installation and Service Guide...
Page 587 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server.
Page 588 806f040c-200cffff : [PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 12) This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c200cffff or 0x806f040c200cffff Severity Info Serviceable System x3500 M4 Installation and Service Guide...
Page 589 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server.
Page 590 This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c200fffff or 0x806f040c200fffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 591 CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3.
Page 592 May also be shown as 806f040c2012ffff or 0x806f040c2012ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. System x3500 M4 Installation and Service Guide...
Page 593 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server. 3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event.
Page 594 If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU). System x3500 M4 Installation and Service Guide...
Page 595 • 806f040c-2016ffff : [PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 22) This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2016ffff or 0x806f040c2016ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 596 806f040c-2581ffff : [PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (All DIMMS) This message is for the use case when an implementation has detected that Memory has been Disabled. May also be shown as 806f040c2581ffff or 0x806f040c2581ffff System x3500 M4 Installation and Service Guide...
Page 597 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0131 User Response 1. Make sure the DIMM is installed correctly. 2. If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit reached), follow the suggested actions for that error event and restart the server.
Page 598 • 806f0507-0302ffff : [ProcessorElementName] has a Configuration Mismatch. (CPU 2) This message is for the use case when an implementation has detected a Processor Configuration Mismatch has occurred. May also be shown as 806f05070302ffff or 0x806f05070302ffff System x3500 M4 Installation and Service Guide...
Page 599 Severity Error Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0062 User Response 1. Check the CPU LED. See more information about the CPU LED in Light path diagnostics. 2. Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 600 If a damage is found, replace the system board. 6. (Trained technician only) Replace the affected microprocessor. • 806f050c-2002ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) System x3500 M4 Installation and Service Guide...
Page 601 This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c2002ffff or 0x806f050c2002ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response...
Page 602 Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. System x3500 M4 Installation and Service Guide...
Page 603 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 3. If the error still occurs on the same DIMM, replace the affected DIMM. 4.
Page 604 Subsystem [MemoryElementName]. (DIMM 7) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c2007ffff or 0x806f050c2007ffff Severity Warning Serviceable System x3500 M4 Installation and Service Guide...
Page 605 Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
Page 606 5. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 6. (Trained technician only) Replace the affected microprocessor. System x3500 M4 Installation and Service Guide...
Page 607 • 806f050c-200affff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c200affff or 0x806f050c200affff Severity Warning Serviceable...
Page 608 Reached. May also be shown as 806f050c200cffff or 0x806f050c200cffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response System x3500 M4 Installation and Service Guide...
Page 609 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 3.
Page 610 Subsystem [MemoryElementName]. (DIMM 15) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c200fffff or 0x806f050c200fffff Severity Warning Serviceable System x3500 M4 Installation and Service Guide...
Page 611 Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
Page 612 5. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 6. (Trained technician only) Replace the affected microprocessor. System x3500 M4 Installation and Service Guide...
Page 613 • 806f050c-2012ffff : Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c2012ffff or 0x806f050c2012ffff Severity Warning Serviceable...
Page 614 Reached. May also be shown as 806f050c2014ffff or 0x806f050c2014ffff Severity Warning Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response System x3500 M4 Installation and Service Guide...
Page 615 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor. 3.
Page 616 Subsystem [MemoryElementName]. (DIMM 23) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Reached. May also be shown as 806f050c2017ffff or 0x806f050c2017ffff Severity Warning Serviceable System x3500 M4 Installation and Service Guide...
Page 617 Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0144 User Response 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor.
Page 618 5. (Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins. If a damage is found, replace the system board. 6. (Trained technician only) Replace the affected microprocessor. One of the DIMMs : System x3500 M4 Installation and Service Guide...
Page 619 • 806f050d-0400ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 0) This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0400ffff or 0x806f050d0400ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID...
Page 620 • 806f050d-0403ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 3) This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0403ffff or 0x806f050d0403ffff System x3500 M4 Installation and Service Guide...
Page 621 Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2.
Page 622 • 806f050d-0406ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 6) This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0406ffff or 0x806f050d0406ffff Severity Error Serviceable System x3500 M4 Installation and Service Guide...
Page 623 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3.
Page 624 This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0409ffff or 0x806f050d0409ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 625 CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4.
Page 626 Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. System x3500 M4 Installation and Service Guide...
Page 627 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Check backplane cable connection. 5. Replace the RAID adapter. 6. Replace the hard disk drive that is indicated by a lit status LED. • 806f050d-040dffff : Array [ComputerSystemElementName] is in critical condition. (Drive 13) This message is for the use case when an implementation has detected that an Array is Critical.
Page 628 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Check backplane cable connection. 5. Replace the RAID adapter. 6. Replace the hard disk drive that is indicated by a lit status LED. System x3500 M4 Installation and Service Guide...
Page 629 • 806f050d-0410ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 16) This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0410ffff or 0x806f050d0410ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID...
Page 630 • 806f050d-0413ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 19) This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0413ffff or 0x806f050d0413ffff System x3500 M4 Installation and Service Guide...
Page 631 Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2.
Page 632 • 806f050d-0416ffff : Array [ComputerSystemElementName] is in critical condition. (Drive 22) This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0416ffff or 0x806f050d0416ffff Severity Error Serviceable System x3500 M4 Installation and Service Guide...
Page 633 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3.
Page 634 This message is for the use case when an implementation has detected that an Array is Critical. May also be shown as 806f050d0419ffff or 0x806f050d0419ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 635 CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4.
Page 636 Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0174 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. System x3500 M4 Installation and Service Guide...
Page 637 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Check backplane cable connection. 5. Replace the RAID adapter. 6. Replace the hard disk drive that is indicated by a lit status LED. • 806f050d-041dffff : Array [ComputerSystemElementName] is in critical condition. (Drive 29) This message is for the use case when an implementation has detected that an Array is Critical.
Page 638 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Check backplane cable connection. 5. Replace the RAID adapter. 6. Replace the hard disk drive that is indicated by a lit status LED. System x3500 M4 Installation and Service Guide...
Page 639 • 806f0513-2582ffff : A PCI SERR has occurred on system [ComputerSystemElementName]. (PCIs) This message is for the use case when an implementation has detected a PCI SERR. May also be shown as 806f05132582ffff or 0x806f05132582ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID...
Page 640 1. Make sure that the installed microprocessors are compatible with each other (see Installing a microprocessor and heat sink for information about microprocessor requirements). 2. Update the server firmware to the latest level (see Updating the firmware). 3. (Trained technician only) Replace the incompatible microprocessor. System x3500 M4 Installation and Service Guide...
Page 641 • 806f0607-0302ffff : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has asserted. (CPU 2) This message is for the use case when an SM BIOS Uncorrectable CPU complex error has asserted. May also be shown as 806f06070302ffff or 0x806f06070302ffff Severity Error Serviceable...
Page 642 • 806f060d-0400ffff : Array [ComputerSystemElementName] has failed. (Drive 0) This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0400ffff or 0x806f060d0400ffff Severity Error Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 643 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3.
Page 644 Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. System x3500 M4 Installation and Service Guide...
Page 645 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-0404ffff : Array [ComputerSystemElementName] has failed. (Drive 4) This message is for the use case when an implementation has detected that an Array Failed.
Page 646 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-0407ffff : Array [ComputerSystemElementName] has failed. (Drive 7) This message is for the use case when an implementation has detected that an Array Failed. System x3500 M4 Installation and Service Guide...
Page 647 May also be shown as 806f060d0407ffff or 0x806f060d0407ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2.
Page 648 • 806f060d-040affff : Array [ComputerSystemElementName] has failed. (Drive 10) This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d040affff or 0x806f060d040affff Severity Error Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 649 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3.
Page 650 Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. System x3500 M4 Installation and Service Guide...
Page 651 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-040effff : Array [ComputerSystemElementName] has failed. (Drive 14) This message is for the use case when an implementation has detected that an Array Failed.
Page 652 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-0411ffff : Array [ComputerSystemElementName] has failed. (Drive 17) This message is for the use case when an implementation has detected that an Array Failed. System x3500 M4 Installation and Service Guide...
Page 653 May also be shown as 806f060d0411ffff or 0x806f060d0411ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2.
Page 654 • 806f060d-0414ffff : Array [ComputerSystemElementName] has failed. (Drive 20) This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d0414ffff or 0x806f060d0414ffff Severity Error Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 655 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3.
Page 656 Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. System x3500 M4 Installation and Service Guide...
Page 657 2. Make sure that the SAS cable is connected correctly. 3. Replace the SAS cable. 4. Replace the RAID adapter. 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-0418ffff : Array [ComputerSystemElementName] has failed. (Drive 24) This message is for the use case when an implementation has detected that an Array Failed.
Page 658 5. Replace the hard disk drive that is indicated by a lit status LED. • 806f060d-041bffff : Array [ComputerSystemElementName] has failed. (Drive 27) This message is for the use case when an implementation has detected that an Array Failed. System x3500 M4 Installation and Service Guide...
Page 659 May also be shown as 806f060d041bffff or 0x806f060d041bffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2.
Page 660 • 806f060d-041effff : Array [ComputerSystemElementName] has failed. (Drive 30) This message is for the use case when an implementation has detected that an Array Failed. May also be shown as 806f060d041effff or 0x806f060d041effff Severity Error Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 661 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0176 User Response 1. Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level. 2. Make sure that the SAS cable is connected correctly. 3.
Page 662 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. System x3500 M4 Installation and Service Guide...
Page 663 • 806f070c-2003ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 3) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2003ffff or 0x806f070c2003ffff Severity Error Serviceable...
Page 664 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2006ffff or 0x806f070c2006ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 665 CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-2007ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected.
Page 666 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c200affff or 0x806f070c200affff Severity Error Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 667 Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-200bffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 668 [MemoryElementName]. (DIMM 14) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c200effff or 0x806f070c200effff Severity Error System x3500 M4 Installation and Service Guide...
Page 669 Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. • 806f070c-200fffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 670 • 806f070c-2012ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. System x3500 M4 Installation and Service Guide...
Page 671 May also be shown as 806f070c2012ffff or 0x806f070c2012ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology.
Page 672 Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. System x3500 M4 Installation and Service Guide...
Page 673 • 806f070c-2016ffff : Configuration Error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 22) This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2016ffff or 0x806f070c2016ffff Severity Error Serviceable...
Page 674 This message is for the use case when an implementation has detected a Memory DIMM configuration error has been corrected. May also be shown as 806f070c2581ffff or 0x806f070c2581ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 675 CIM Information Prefix: PLAT ID: 0126 User Response Make sure that DIMMs are installed in the correct sequence and have the same size, type, speed, and technology. One of the DIMMs : • 806f070d-0400ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 0) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 676 This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0403ffff or 0x806f070d0403ffff Severity Info Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 677 System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0404ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 4) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 678 This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0407ffff or 0x806f070d0407ffff Severity Info Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 679 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0408ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 8) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 680 806f070d-040bffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 11) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d040bffff or 0x806f070d040bffff Severity Info Serviceable System x3500 M4 Installation and Service Guide...
Page 681 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-040cffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 12) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 682 806f070d-040fffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 15) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d040fffff or 0x806f070d040fffff Severity System x3500 M4 Installation and Service Guide...
Page 683 Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0410ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 16) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 684 806f070d-0413ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 19) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0413ffff or 0x806f070d0413ffff System x3500 M4 Installation and Service Guide...
Page 685 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0414ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 20) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 686 806f070d-0417ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 23) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d0417ffff or 0x806f070d0417ffff System x3500 M4 Installation and Service Guide...
Page 687 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-0418ffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 24) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 688 806f070d-041bffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 27) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d041bffff or 0x806f070d041bffff System x3500 M4 Installation and Service Guide...
Page 689 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f070d-041cffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 28) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress.
Page 690 806f070d-041fffff : Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 31) This message is for the use case when an implementation has detected that an Array Rebuild is in Progress. May also be shown as 806f070d041fffff or 0x806f070d041fffff System x3500 M4 Installation and Service Guide...
Page 691 Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0178 User Response No action; information only. • 806f072b-2201ffff : A successful software or firmware change was detected on system [ComputerSystemElementName]. (Bkup Auto Update) This message is for the use case when an implementation has detected a Successful Software or Firmware Change.
Page 692 • 806f0807-2584ffff : [ProcessorElementName] has been Disabled. (All CPUs) This message is for the use case when an implementation has detected a Processor has been Disabled. May also be shown as 806f08072584ffff or 0x806f08072584ffff Severity Info Serviceable System x3500 M4 Installation and Service Guide...
Page 693 Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0061 User Response No action; information only. One of The CPUs : • 806f0813-2581ffff : A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (DIMMs) This message is for the use case when an implementation has detected a Bus Uncorrectable Error.
Page 694 This message is for the use case when an implementation has detected a Bus Uncorrectable Error. May also be shown as 806f08132584ffff or 0x806f08132584ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information System x3500 M4 Installation and Service Guide...
Page 695 Prefix: PLAT ID: 0240 User Response 1. Check the system-event log. 2. (Trained technician only) Remove the failing microprocessor from the system board (see Removing a microprocessor and heat sink). 3. Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated code updates.
Page 696 806f090c-2003ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 3) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2003ffff or 0x806f090c2003ffff System x3500 M4 Installation and Service Guide...
Page 697 Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2004ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled.
Page 698 This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2006ffff or 0x806f090c2006ffff Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response System x3500 M4 Installation and Service Guide...
Page 699 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2007ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 7) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2007ffff or 0x806f090c2007ffff Severity Warning...
Page 700 Throttled. (DIMM 10) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c200affff or 0x806f090c200affff Severity Warning Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 701 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-200bffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled.
Page 702 806f090c-200effff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 14) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c200effff or 0x806f090c200effff System x3500 M4 Installation and Service Guide...
Page 703 Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-200fffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled.
Page 704 This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2011ffff or 0x806f090c2011ffff Severity Warning Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response System x3500 M4 Installation and Service Guide...
Page 705 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2012ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled. (DIMM 18) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2012ffff or 0x806f090c2012ffff Severity Warning...
Page 706 Throttled. (DIMM 21) This message is for the use case when an implementation has detected Memory has been Throttled. May also be shown as 806f090c2015ffff or 0x806f090c2015ffff Severity Warning Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 707 Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0142 User Response 1. Reseat the DIMM, and then restart the server. 2. Replace DIMM n. (n = DIMM number) • 806f090c-2016ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Throttled.
Page 708 • 806f0a07-0301ffff : [ProcessorElementName] is operating in a Degraded State. (CPU 1) This message is for the use case when an implementation has detected a Processor is running in the Degraded state. May also be shown as 806f0a070301ffff or 0x806f0a070301ffff System x3500 M4 Installation and Service Guide...
Page 709 Severity Warning Serviceable Automatically notify support Alert Category Warning - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0038 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server), that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 710 [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2002ffff or 0x806f0a0c2002ffff Severity System x3500 M4 Installation and Service Guide...
Page 711 Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 712 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2005ffff or 0x806f0a0c2005ffff Severity Error Serviceable System x3500 M4 Installation and Service Guide...
Page 713 Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 714 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c2008ffff or 0x806f0a0c2008ffff Severity Error Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 715 Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 716 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c200bffff or 0x806f0a0c200bffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature System x3500 M4 Installation and Service Guide...
Page 717 SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 718 This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Detected. May also be shown as 806f0a0c200effff or 0x806f0a0c200effff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 719 CIM Information Prefix: PLAT ID: 0146 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed.
Page 720 Memory that has been Detected. May also be shown as 806f0a0c2011ffff or 0x806f0a0c2011ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 System x3500 M4 Installation and Service Guide...
Page 721 User Response 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. 2. Make sure that ambient temperature is within the specifications. 3.
Page 722 Memory that has been Detected. May also be shown as 806f0a0c2014ffff or 0x806f0a0c2014ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0146 User Response System x3500 M4 Installation and Service Guide...
Page 723 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. 2. Make sure that ambient temperature is within the specifications. 3.
Page 724 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. System x3500 M4 Installation and Service Guide...
Page 725 2. Make sure that ambient temperature is within the specifications. 3. If a fan has failed, complete the action for a fan failure. 4. Replace DIMM n. (n = DIMM number) • 806f0a0c-2018ffff : An Over-Temperature Condition has been detected on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 726 • 81010002-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower non-critical) has deasserted. (CMOS Battery) This message is for the use case when an implementation has detected a Lower Non-critical sensor going low has deasserted. May also be shown as 810100020701ffff or 0x810100020701ffff System x3500 M4 Installation and Service Guide...
Page 727 Severity Info Serviceable Automatically notify support Alert Category Warning - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0477 User Response No action; information only. • 81010202-0701ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (CMOS Battery) This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted.
Page 728 (Fan 3 Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted. May also be shown as 810102041d03ffff or 0x810102041d03ffff System x3500 M4 Installation and Service Guide...
Page 729 Severity Info Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0481 User Response No action; information only. • 81010204-1d04ffff : Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan 4 Tach) This message is for the use case when an implementation has detected a Lower Critical sensor going low has deasserted.
Page 730 • 81010701-0701ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (Ambient Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107010701ffff or 0x810107010701ffff System x3500 M4 Installation and Service Guide...
Page 731 Severity Info Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0491 User Response No action; information only. • 81010701-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (CPU1 VR Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted.
Page 732 (DIMM CD VR Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted. May also be shown as 810107011404ffff or 0x810107011404ffff System x3500 M4 Installation and Service Guide...
Page 733 Severity Info Serviceable Automatically notify support Alert Category Warning - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0491 User Response No action; information only. • 81010701-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted. (DIMM EF VR Temp) This message is for the use case when an implementation has detected an Upper Non-critical sensor going high has deasserted.
Page 734 • 81010901-0701ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (Ambient Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109010701ffff or 0x810109010701ffff System x3500 M4 Installation and Service Guide...
Page 735 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. • 81010901-1401ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (CPU1 VR Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted.
Page 736 (DIMM CD VR Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109011404ffff or 0x810109011404ffff System x3500 M4 Installation and Service Guide...
Page 737 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. • 81010901-1405ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (DIMM EF VR Temp) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted.
Page 738 • 81010902-0701ffff : Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted. (SysBrd 12V) This message is for the use case when an implementation has detected an Upper Critical sensor going high has deasserted. May also be shown as 810109020701ffff or 0x810109020701ffff System x3500 M4 Installation and Service Guide...
Page 739 Severity Info Serviceable Automatically notify support Alert Category Critical - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0495 User Response No action; information only. SysBrd 3.3V : SysBrd 5V : • 81010b01-0701ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted.
Page 740 (DIMM AB VR Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b011403ffff or 0x81010b011403ffff System x3500 M4 Installation and Service Guide...
Page 741 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response No action; information only. • 81010b01-1404ffff : Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has deasserted. (DIMM CD VR Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted.
Page 742 (PCH Temp) This message is for the use case when an implementation has detected an Upper Non-recoverable sensor going high has deasserted. May also be shown as 81010b012d01ffff or 0x81010b012d01ffff System x3500 M4 Installation and Service Guide...
Page 743 Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0499 User Response No action; information only. • 81030006-2101ffff : Sensor [SensorElementName] has asserted. (Sig Verify Fail) This message is for the use case when an implementation has detected a Sensor has asserted. May also be shown as 810300062101ffff or 0x810300062101ffff Severity Info...
Page 744 This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non-critical from normal. May also be shown as 8107010f2201ffff or 0x8107010f2201ffff Severity Info Serviceable System x3500 M4 Installation and Service Guide...
Page 745 Automatically notify support Alert Category Warning - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0521 User Response No action; information only. • 8107010f-2582ffff : Sensor [SensorElementName] has deasserted the transition from normal to non-critical state. (I/O Resources) This message is for the use case when an implementation has detected that a Sensor has deasserted a transition to non-critical from normal.
Page 746 (SysBrd Vol Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702020701ffff or 0x810702020701ffff Severity System x3500 M4 Installation and Service Guide...
Page 747 Info Serviceable Automatically notify support Alert Category Critical - Voltage SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070202-1201ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (CPU2 BRD Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
Page 748 (PS 2 Fan Fault) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 810702040a02ffff or 0x810702040a02ffff System x3500 M4 Installation and Service Guide...
Page 749 Severity Info Serviceable Automatically notify support Alert Category Critical - Fan Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070208-0a01ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical.
Page 750 8107020f-2582ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (I/O Resources) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 8107020f2582ffff or 0x8107020f2582ffff System x3500 M4 Installation and Service Guide...
Page 751 Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070214-2201ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (TPM Lock) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical.
Page 752 8107021b-0302ffff : Sensor [SensorElementName] has transitioned to a less severe state from critical. (CPU 2 QPILinkErr) This message is for the use case when an implementation has detected a Sensor transition to less severe from critical. May also be shown as 8107021b0302ffff or 0x8107021b0302ffff System x3500 M4 Installation and Service Guide...
Page 753 Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0523 User Response No action; information only. • 81070301-0301ffff : Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less severe state. (CPU 1 OverTemp) This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable from less severe has deasserted.
Page 754 (PS2 12V OC Fault) This message is for the use case when an implementation has detected that the Sensor transition to non-recoverable has deasserted. May also be shown as 810706080a02ffff or 0x810706080a02ffff System x3500 M4 Installation and Service Guide...
Page 755 Severity Info Serviceable Automatically notify support Alert Category Critical - Power SNMP Trap ID CIM Information Prefix: PLAT ID: 0531 User Response No action; information only. PS2 12V OV Fault : PS2 12V UV Fault : PS2 12Vaux Fault : •...
Page 756 810b0309-1301ffff : Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has deasserted. (Power Resource) This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient Resources. May also be shown as 810b03091301ffff or 0x810b03091301ffff System x3500 M4 Installation and Service Guide...
Page 757 Severity Info Serviceable Automatically notify support Alert Category Warning - Redundant Power Supply SNMP Trap ID CIM Information Prefix: PLAT ID: 0807 User Response No action; information only. • 810b030c-2581ffff : Non-redundant:Sufficient Resources from Redundancy Degraded or Fully Redundant for [RedundancySetElementName] has deasserted. (Backup Memory) This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Sufficient Resources.
Page 758 810b050c-2581ffff : Non-redundant:Insufficient Resources for [RedundancySetElementName] has deasserted. (Backup Memory) This message is for the use case when a Redundancy Set has transitioned from Non-redundant:Insufficient Resources. May also be shown as 810b050c2581ffff or 0x810b050c2581ffff System x3500 M4 Installation and Service Guide...
Page 759 Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0811 User Response No action; information only. • 816f0005-1701ffff : The Chassis [PhysicalPackageElementName] was closed. (Chassis Error) This message is for the use case when a Chassis has been closed. May also be shown as 816f00051701ffff or 0x816f00051701ffff Severity Info...
Page 760 816f0008-0a01ffff : [PowerSupplyElementName] has been removed from container [PhysicalPackageElementName]. (Power Supply 1) This message is for the use case when an implementation has detected a Power Supply has been removed. May also be shown as 816f00080a01ffff or 0x816f00080a01ffff Severity Info System x3500 M4 Installation and Service Guide...
Page 761 Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0085 User Response No action; information only. • 816f0008-0a02ffff : [PowerSupplyElementName] has been removed from container [PhysicalPackageElementName]. (Power Supply 2) This message is for the use case when an implementation has detected a Power Supply has been removed.
Page 762 4. Check the SAS cable. • 816f000d-0401ffff : The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 1) This message is for the use case when an implementation has detected a Drive has been Removed. System x3500 M4 Installation and Service Guide...
Page 763 May also be shown as 816f000d0401ffff or 0x816f000d0401ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive.
Page 764 816f000d-0404ffff : The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 4) This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0404ffff or 0x816f000d0404ffff Severity Error Serviceable System x3500 M4 Installation and Service Guide...
Page 765 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2.
Page 766 This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0407ffff or 0x816f000d0407ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information System x3500 M4 Installation and Service Guide...
Page 767 Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3. Make sure that the disk firmware and RAID controller firmware are at the latest level. 4.
Page 768 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3. Make sure that the disk firmware and RAID controller firmware are at the latest level. System x3500 M4 Installation and Service Guide...
Page 769 4. Check the SAS cable. • 816f000d-040bffff : The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 11) This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d040bffff or 0x816f000d040bffff Severity Error Serviceable...
Page 770 816f000d-040effff : The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 14) This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d040effff or 0x816f000d040effff System x3500 M4 Installation and Service Guide...
Page 771 Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive.
Page 772 [PhysicalPackageElementName]. (Drive 17) This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0411ffff or 0x816f000d0411ffff Severity Error Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 773 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3.
Page 774 This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0414ffff or 0x816f000d0414ffff Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response System x3500 M4 Installation and Service Guide...
Page 775 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3. Make sure that the disk firmware and RAID controller firmware are at the latest level. 4.
Page 776 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3. Make sure that the disk firmware and RAID controller firmware are at the latest level. 4. Check the SAS cable. System x3500 M4 Installation and Service Guide...
Page 777 • 816f000d-0418ffff : The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 24) This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d0418ffff or 0x816f000d0418ffff Severity Error Serviceable Automatically notify support...
Page 778 816f000d-041bffff : The Drive [StorageVolumeElementName] has been removed from unit [PhysicalPackageElementName]. (Drive 27) This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d041bffff or 0x816f000d041bffff System x3500 M4 Installation and Service Guide...
Page 779 Severity Error Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive.
Page 780 This message is for the use case when an implementation has detected a Drive has been Removed. May also be shown as 816f000d041effff or 0x816f000d041effff Severity Error Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 781 Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0163 User Response 1. Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive. 2. Replace the hard disk drive. 3.
Page 782 Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0223 User Response No action; information only. • 816f0021-2201ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system [ComputerSystemElementName]. (No Op ROM Space) System x3500 M4 Installation and Service Guide...
Page 783 This message is for the use case when an implementation has detected a Fault condition in a slot has been removed. May also be shown as 816f00212201ffff or 0x816f00212201ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0331...
Page 784 May also be shown as 816f00213002ffff or 0x816f00213002ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0331 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 785 • 816f0021-3003ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system [ComputerSystemElementName]. (PCI 3) This message is for the use case when an implementation has detected a Fault condition in a slot has been removed. May also be shown as 816f00213003ffff or 0x816f00213003ffff Severity Info Serviceable...
Page 786 May also be shown as 816f00213006ffff or 0x816f00213006ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0331 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 787 • 816f0021-3007ffff : Fault condition removed on slot [PhysicalConnectorElementName] on system [ComputerSystemElementName]. (PCI 7) This message is for the use case when an implementation has detected a Fault condition in a slot has been removed. May also be shown as 816f00213007ffff or 0x816f00213007ffff Severity Info Serviceable...
Page 788 May also be shown as 816f01070301ffff or 0x816f01070301ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0037 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 789 • 816f0107-0302ffff : An Over-Temperature Condition has been removed on [ProcessorElementName]. (CPU 2) This message is for the use case when an implementation has detected a Over-Temperature Condition has been Removed for Processor. May also be shown as 816f01070302ffff or 0x816f01070302ffff Severity Info Serviceable...
Page 790 May also be shown as 816f010c2001ffff or 0x816f010c2001ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 791 • 816f010c-2002ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2002ffff or 0x816f010c2002ffff Severity Info Serviceable Automatically notify support...
Page 792 May also be shown as 816f010c2005ffff or 0x816f010c2005ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 793 • 816f010c-2006ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 6) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2006ffff or 0x816f010c2006ffff Severity Info Serviceable Automatically notify support...
Page 794 May also be shown as 816f010c2009ffff or 0x816f010c2009ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 795 • 816f010c-200affff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 10) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c200affff or 0x816f010c200affff Severity Info Serviceable Automatically notify support...
Page 796 May also be shown as 816f010c200dffff or 0x816f010c200dffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 797 • 816f010c-200effff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 14) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c200effff or 0x816f010c200effff Severity Info Serviceable Automatically notify support...
Page 798 May also be shown as 816f010c2011ffff or 0x816f010c2011ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 799 • 816f010c-2012ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 18) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2012ffff or 0x816f010c2012ffff Severity Info Serviceable Automatically notify support...
Page 800 May also be shown as 816f010c2015ffff or 0x816f010c2015ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 801 • 816f010c-2016ffff : Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 22) This message is for the use case when an implementation has detected a Memory uncorrectable error recovery. May also be shown as 816f010c2016ffff or 0x816f010c2016ffff Severity Info Serviceable Automatically notify support...
Page 802 May also be shown as 816f010c2581ffff or 0x816f010c2581ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0139 User Response No action; information only. One of the DIMMs : System x3500 M4 Installation and Service Guide...
Page 803 • 816f010d-0400ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 0) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0400ffff or 0x816f010d0400ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID...
Page 804 • 816f010d-0404ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 4) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0404ffff or 0x816f010d0404ffff System x3500 M4 Installation and Service Guide...
Page 805 Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-0405ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 5) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0405ffff or 0x816f010d0405ffff Severity Info...
Page 806 • 816f010d-0408ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 8) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0408ffff or 0x816f010d0408ffff Severity Info Serviceable System x3500 M4 Installation and Service Guide...
Page 807 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-0409ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 9) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0409ffff or 0x816f010d0409ffff Severity Info...
Page 808 • 816f010d-040cffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 12) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d040cffff or 0x816f010d040cffff Severity Info Serviceable Automatically notify support Alert Category System x3500 M4 Installation and Service Guide...
Page 809 Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-040dffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 13) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d040dffff or 0x816f010d040dffff Severity Info...
Page 810 This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0410ffff or 0x816f010d0410ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information System x3500 M4 Installation and Service Guide...
Page 811 Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-0411ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 17) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0411ffff or 0x816f010d0411ffff Severity Info Serviceable...
Page 812 May also be shown as 816f010d0414ffff or 0x816f010d0414ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 813 • 816f010d-0415ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 21) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0415ffff or 0x816f010d0415ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID...
Page 814 • 816f010d-0419ffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 25) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d0419ffff or 0x816f010d0419ffff System x3500 M4 Installation and Service Guide...
Page 815 Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-041affff : The Drive [StorageVolumeElementName] has been enabled. (Drive 26) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d041affff or 0x816f010d041affff Severity Info...
Page 816 • 816f010d-041dffff : The Drive [StorageVolumeElementName] has been enabled. (Drive 29) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d041dffff or 0x816f010d041dffff Severity Info Serviceable System x3500 M4 Installation and Service Guide...
Page 817 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0167 User Response No action; information only. • 816f010d-041effff : The Drive [StorageVolumeElementName] has been enabled. (Drive 30) This message is for the use case when an implementation has detected a Drive was Enabled. May also be shown as 816f010d041effff or 0x816f010d041effff Severity Info...
Page 818 This message is for the use case when an implemenation has detected that a system has recovered from a Bus Timeout. May also be shown as 816f01130301ffff or 0x816f01130301ffff Severity Info Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 819 Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0225 User Response 1. (Trained technician only) Replace microprocessor n (see Removing a microprocessor and heat sink and Replacing a microprocessor and heat sink). 2. If the problem persists and there is no other CPU with the same error indication, replace the system board.
Page 820 May also be shown as 816f02070302ffff or 0x816f02070302ffff Severity Info Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0045 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 821 • 816f0207-2584ffff : [ProcessorElementName] has Recovered from FRB1/BIST condition. (All CPUs) This message is for the use case when an implementation has detected a Processor Recovered - FRB1/BIST condition. May also be shown as 816f02072584ffff or 0x816f02072584ffff Severity Info Serviceable Automatically notify support Alert Category Critical - CPU...
Page 822 May also be shown as 816f020d0402ffff or 0x816f020d0402ffff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 823 • 816f020d-0403ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 3) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0403ffff or 0x816f020d0403ffff Severity Info Serviceable...
Page 824 May also be shown as 816f020d0406ffff or 0x816f020d0406ffff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 825 • 816f020d-0407ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 7) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0407ffff or 0x816f020d0407ffff Severity Info Serviceable...
Page 826 May also be shown as 816f020d040affff or 0x816f020d040affff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 827 • 816f020d-040bffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 11) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d040bffff or 0x816f020d040bffff Severity Info Serviceable...
Page 828 May also be shown as 816f020d040effff or 0x816f020d040effff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 829 • 816f020d-040fffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 15) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d040fffff or 0x816f020d040fffff Severity Info Serviceable...
Page 830 May also be shown as 816f020d0412ffff or 0x816f020d0412ffff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 831 • 816f020d-0413ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 19) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0413ffff or 0x816f020d0413ffff Severity Info Serviceable...
Page 832 May also be shown as 816f020d0416ffff or 0x816f020d0416ffff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 833 • 816f020d-0417ffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 23) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d0417ffff or 0x816f020d0417ffff Severity Info Serviceable...
Page 834 May also be shown as 816f020d041affff or 0x816f020d041affff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 835 • 816f020d-041bffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 27) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d041bffff or 0x816f020d041bffff Severity Info Serviceable...
Page 836 May also be shown as 816f020d041effff or 0x816f020d041effff Severity Info Serviceable Automatically notify support Alert Category System - Predicted Failure SNMP Trap ID CIM Information Prefix: PLAT ID: 0169 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 837 • 816f020d-041fffff : Failure no longer Predicted on drive [StorageVolumeElementName] for array [ComputerSystemElementName]. (Drive 31) This message is for the use case when an implementation has detected an Array Failure is no longer Predicted. May also be shown as 816f020d041fffff or 0x816f020d041fffff Severity Info Serviceable...
Page 838 May also be shown as 816f030c2001ffff or 0x816f030c2001ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 839 • 816f030c-2002ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 2) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2002ffff or 0x816f030c2002ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 840 May also be shown as 816f030c2005ffff or 0x816f030c2005ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 841 • 816f030c-2006ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 6) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2006ffff or 0x816f030c2006ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 842 May also be shown as 816f030c2009ffff or 0x816f030c2009ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 843 • 816f030c-200affff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 10) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c200affff or 0x816f030c200affff Severity Info Serviceable Automatically notify support Alert Category...
Page 844 May also be shown as 816f030c200dffff or 0x816f030c200dffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 845 • 816f030c-200effff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 14) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c200effff or 0x816f030c200effff Severity Info Serviceable Automatically notify support Alert Category...
Page 846 May also be shown as 816f030c2011ffff or 0x816f030c2011ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 847 • 816f030c-2012ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 18) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2012ffff or 0x816f030c2012ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 848 May also be shown as 816f030c2015ffff or 0x816f030c2015ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0137 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 849 • 816f030c-2016ffff : Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered. (DIMM 22) This message is for the use case when an implementation has detected a Memory Scrub failure recovery. May also be shown as 816f030c2016ffff or 0x816f030c2016ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 850 May also be shown as 816f03131701ffff or 0x816f03131701ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0230 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 851 • 816f040c-2001ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 1) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2001ffff or 0x816f040c2001ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 852 May also be shown as 816f040c2004ffff or 0x816f040c2004ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 853 • 816f040c-2005ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 5) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2005ffff or 0x816f040c2005ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 854 May also be shown as 816f040c2008ffff or 0x816f040c2008ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 855 • 816f040c-2009ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 9) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2009ffff or 0x816f040c2009ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 856 May also be shown as 816f040c200cffff or 0x816f040c200cffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 857 • 816f040c-200dffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 13) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c200dffff or 0x816f040c200dffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 858 May also be shown as 816f040c2010ffff or 0x816f040c2010ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 859 • 816f040c-2011ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 17) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2011ffff or 0x816f040c2011ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 860 May also be shown as 816f040c2014ffff or 0x816f040c2014ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 861 • 816f040c-2015ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 21) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2015ffff or 0x816f040c2015ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 862 May also be shown as 816f040c2018ffff or 0x816f040c2018ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0130 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 863 • 816f040c-2581ffff : [PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (All DIMMS) This message is for the use case when an implementation has detected that Memory has been Enabled. May also be shown as 816f040c2581ffff or 0x816f040c2581ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID...
Page 864 May also be shown as 816f05070302ffff or 0x816f05070302ffff Severity Info Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0063 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 865 • 816f0507-2584ffff : [ProcessorElementName] has Recovered from a Configuration Mismatch. (All CPUs) This message is for the use case when an implementation has Recovered from a Processor Configuration Mismatch. May also be shown as 816f05072584ffff or 0x816f05072584ffff Severity Info Serviceable Automatically notify support Alert Category Critical - CPU...
Page 866 May also be shown as 816f050c2003ffff or 0x816f050c2003ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 867 • 816f050c-2004ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2004ffff or 0x816f050c2004ffff Severity Info Serviceable...
Page 868 May also be shown as 816f050c2007ffff or 0x816f050c2007ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 869 • 816f050c-2008ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 8) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2008ffff or 0x816f050c2008ffff Severity Info Serviceable...
Page 870 May also be shown as 816f050c200bffff or 0x816f050c200bffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 871 • 816f050c-200cffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c200cffff or 0x816f050c200cffff Severity Info Serviceable...
Page 872 May also be shown as 816f050c200fffff or 0x816f050c200fffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 873 • 816f050c-2010ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 16) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2010ffff or 0x816f050c2010ffff Severity Info Serviceable...
Page 874 May also be shown as 816f050c2013ffff or 0x816f050c2013ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 875 • 816f050c-2014ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 20) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2014ffff or 0x816f050c2014ffff Severity Info Serviceable...
Page 876 May also be shown as 816f050c2017ffff or 0x816f050c2017ffff Severity Info Serviceable Automatically notify support Alert Category Warning - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0145 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 877 • 816f050c-2018ffff : Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 24) This message is for the use case when an implementation has detected that the Memory Logging Limit has been Removed. May also be shown as 816f050c2018ffff or 0x816f050c2018ffff Severity Info Serviceable...
Page 878 May also be shown as 816f050d0401ffff or 0x816f050d0401ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 879 • 816f050d-0402ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 2) This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0402ffff or 0x816f050d0402ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID...
Page 880 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-0406ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 6) System x3500 M4 Installation and Service Guide...
Page 881 This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0406ffff or 0x816f050d0406ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response...
Page 882 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-040affff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 10) System x3500 M4 Installation and Service Guide...
Page 883 This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d040affff or 0x816f050d040affff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response...
Page 884 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-040effff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 14) System x3500 M4 Installation and Service Guide...
Page 885 This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d040effff or 0x816f050d040effff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response...
Page 886 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-0412ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 18) System x3500 M4 Installation and Service Guide...
Page 887 This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0412ffff or 0x816f050d0412ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response...
Page 888 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-0416ffff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 22) System x3500 M4 Installation and Service Guide...
Page 889 This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d0416ffff or 0x816f050d0416ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response...
Page 890 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-041affff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 26) System x3500 M4 Installation and Service Guide...
Page 891 This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d041affff or 0x816f050d041affff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response...
Page 892 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response No action; information only. • 816f050d-041effff : Critical Array [ComputerSystemElementName] has deasserted. (Drive 30) System x3500 M4 Installation and Service Guide...
Page 893 This message is for the use case when an implementation has detected that an Critiacal Array has deasserted. May also be shown as 816f050d041effff or 0x816f050d041effff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0175 User Response...
Page 894 • 816f0607-2584ffff : An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has deasserted. (All CPUs) This message is for the use case when an SM BIOS Uncorrectable CPU complex error has deasserted. System x3500 M4 Installation and Service Guide...
Page 895 May also be shown as 816f06072584ffff or 0x816f06072584ffff Severity Info Serviceable Automatically notify support Alert Category Critical - CPU SNMP Trap ID CIM Information Prefix: PLAT ID: 0817 User Response No action; information only. One of The CPUs : • 816f0608-1301ffff : [PowerSupplyElementName] Configuration is OK. (PS Configuration) This message is for the use case when an implementation when a Power Supply configuration is OK.
Page 896 • 816f060d-0402ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 2) This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0402ffff or 0x816f060d0402ffff System x3500 M4 Installation and Service Guide...
Page 897 Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-0403ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 3) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
Page 898 • 816f060d-0406ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 6) This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0406ffff or 0x816f060d0406ffff Severity Info System x3500 M4 Installation and Service Guide...
Page 899 Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-0407ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 7) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
Page 900 • 816f060d-040affff : Array in system [ComputerSystemElementName] has been restored. (Drive 10) This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d040affff or 0x816f060d040affff Severity Info Serviceable System x3500 M4 Installation and Service Guide...
Page 901 Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-040bffff : Array in system [ComputerSystemElementName] has been restored. (Drive 11) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
Page 902 This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d040effff or 0x816f060d040effff Severity Info Serviceable Automatically notify support System x3500 M4 Installation and Service Guide...
Page 903 Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-040fffff : Array in system [ComputerSystemElementName] has been restored. (Drive 15) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
Page 904 This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0412ffff or 0x816f060d0412ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive System x3500 M4 Installation and Service Guide...
Page 905 SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-0413ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 19) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
Page 906 This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d0416ffff or 0x816f060d0416ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID System x3500 M4 Installation and Service Guide...
Page 907 CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. • 816f060d-0417ffff : Array in system [ComputerSystemElementName] has been restored. (Drive 23) This message is for the use case when an implementation has detected that a Failed Array has been Restored.
Page 908 This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d041affff or 0x816f060d041affff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 System x3500 M4 Installation and Service Guide...
Page 909 User Response No action; information only. • 816f060d-041bffff : Array in system [ComputerSystemElementName] has been restored. (Drive 27) This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d041bffff or 0x816f060d041bffff Severity Info Serviceable...
Page 910 May also be shown as 816f060d041effff or 0x816f060d041effff Severity Info Serviceable Automatically notify support Alert Category Critical - Hard Disk drive SNMP Trap ID CIM Information Prefix: PLAT ID: 0177 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 911 • 816f060d-041fffff : Array in system [ComputerSystemElementName] has been restored. (Drive 31) This message is for the use case when an implementation has detected that a Failed Array has been Restored. May also be shown as 816f060d041fffff or 0x816f060d041fffff Severity Info Serviceable Automatically notify support...
Page 912 May also be shown as 816f070c2003ffff or 0x816f070c2003ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 913 • 816f070c-2004ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 4) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2004ffff or 0x816f070c2004ffff Severity Info Serviceable...
Page 914 May also be shown as 816f070c2007ffff or 0x816f070c2007ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 915 • 816f070c-2008ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 8) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2008ffff or 0x816f070c2008ffff Severity Info Serviceable...
Page 916 May also be shown as 816f070c200bffff or 0x816f070c200bffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 917 • 816f070c-200cffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 12) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c200cffff or 0x816f070c200cffff Severity Info Serviceable...
Page 918 May also be shown as 816f070c200fffff or 0x816f070c200fffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 919 • 816f070c-2010ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 16) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2010ffff or 0x816f070c2010ffff Severity Info Serviceable...
Page 920 May also be shown as 816f070c2013ffff or 0x816f070c2013ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 921 • 816f070c-2014ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 20) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2014ffff or 0x816f070c2014ffff Severity Info Serviceable...
Page 922 May also be shown as 816f070c2017ffff or 0x816f070c2017ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Memory SNMP Trap ID CIM Information Prefix: PLAT ID: 0127 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 923 • 816f070c-2018ffff : Configuration error for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted. (DIMM 24) This message is for the use case when an implementation has detected a Memory DIMM configuration error has deasserted. May also be shown as 816f070c2018ffff or 0x816f070c2018ffff Severity Info Serviceable...
Page 924 May also be shown as 816f070d0401ffff or 0x816f070d0401ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 925 • 816f070d-0402ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 2) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0402ffff or 0x816f070d0402ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 926 May also be shown as 816f070d0405ffff or 0x816f070d0405ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 927 • 816f070d-0406ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 6) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0406ffff or 0x816f070d0406ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 928 May also be shown as 816f070d0409ffff or 0x816f070d0409ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 929 • 816f070d-040affff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 10) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d040affff or 0x816f070d040affff Severity Info Serviceable Automatically notify support Alert Category...
Page 930 May also be shown as 816f070d040dffff or 0x816f070d040dffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 931 • 816f070d-040effff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 14) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d040effff or 0x816f070d040effff Severity Info Serviceable Automatically notify support Alert Category...
Page 932 May also be shown as 816f070d0411ffff or 0x816f070d0411ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 933 • 816f070d-0412ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 18) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0412ffff or 0x816f070d0412ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 934 May also be shown as 816f070d0415ffff or 0x816f070d0415ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 935 • 816f070d-0416ffff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 22) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d0416ffff or 0x816f070d0416ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 936 May also be shown as 816f070d0419ffff or 0x816f070d0419ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 937 • 816f070d-041affff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 26) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d041affff or 0x816f070d041affff Severity Info Serviceable Automatically notify support Alert Category...
Page 938 May also be shown as 816f070d041dffff or 0x816f070d041dffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0179 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 939 • 816f070d-041effff : Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 30) This message is for the use case when an implementation has detected that an Array Rebuild has Completed. May also be shown as 816f070d041effff or 0x816f070d041effff Severity Info Serviceable Automatically notify support Alert Category...
Page 940 Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0060 User Response No action; information only. • 816f0807-2584ffff : [ProcessorElementName] has been Enabled. (All CPUs) System x3500 M4 Installation and Service Guide...
Page 941 This message is for the use case when an implementation has detected a Processor has been Enabled. May also be shown as 816f08072584ffff or 0x816f08072584ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0060 User Response No action;...
Page 942 May also be shown as 816f08132584ffff or 0x816f08132584ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0241 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 943 • 816f090c-2001ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 1) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2001ffff or 0x816f090c2001ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 944 May also be shown as 816f090c2004ffff or 0x816f090c2004ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 945 • 816f090c-2005ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 5) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2005ffff or 0x816f090c2005ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 946 May also be shown as 816f090c2008ffff or 0x816f090c2008ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 947 • 816f090c-2009ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 9) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2009ffff or 0x816f090c2009ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 948 May also be shown as 816f090c200cffff or 0x816f090c200cffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 949 • 816f090c-200dffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 13) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c200dffff or 0x816f090c200dffff Severity Info Serviceable Automatically notify support Alert Category...
Page 950 May also be shown as 816f090c2010ffff or 0x816f090c2010ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 951 • 816f090c-2011ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 17) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2011ffff or 0x816f090c2011ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 952 May also be shown as 816f090c2014ffff or 0x816f090c2014ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 953 • 816f090c-2015ffff : [PhysicalMemoryElementName] on Subsystem [MemoryElementName] is no longer Throttled. (DIMM 21) This message is for the use case when an implementation has detected Memory is no longer Throttled. May also be shown as 816f090c2015ffff or 0x816f090c2015ffff Severity Info Serviceable Automatically notify support Alert Category...
Page 954 May also be shown as 816f090c2018ffff or 0x816f090c2018ffff Severity Info Serviceable Automatically notify support Alert Category System - Other SNMP Trap ID CIM Information Prefix: PLAT ID: 0143 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 955 • 816f0a07-0301ffff : The Processor [ProcessorElementName] is no longer operating in a Degraded State. (CPU 1) This message is for the use case when an implementation has detected a Processor is no longer running in the Degraded state. May also be shown as 816f0a070301ffff or 0x816f0a070301ffff Severity Info Serviceable...
Page 956 May also be shown as 816f0a0c2002ffff or 0x816f0a0c2002ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 957 • 816f0a0c-2003ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 3) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2003ffff or 0x816f0a0c2003ffff Severity Info Serviceable...
Page 958 May also be shown as 816f0a0c2006ffff or 0x816f0a0c2006ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 959 • 816f0a0c-2007ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 7) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2007ffff or 0x816f0a0c2007ffff Severity Info Serviceable...
Page 960 May also be shown as 816f0a0c200affff or 0x816f0a0c200affff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 961 • 816f0a0c-200bffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 11) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c200bffff or 0x816f0a0c200bffff Severity Info Serviceable...
Page 962 May also be shown as 816f0a0c200effff or 0x816f0a0c200effff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 963 • 816f0a0c-200fffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 15) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c200fffff or 0x816f0a0c200fffff Severity Info Serviceable...
Page 964 May also be shown as 816f0a0c2012ffff or 0x816f0a0c2012ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 965 • 816f0a0c-2013ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 19) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2013ffff or 0x816f0a0c2013ffff Severity Info Serviceable...
Page 966 May also be shown as 816f0a0c2016ffff or 0x816f0a0c2016ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Temperature SNMP Trap ID CIM Information Prefix: PLAT ID: 0147 User Response No action; information only. System x3500 M4 Installation and Service Guide...
Page 967 • 816f0a0c-2017ffff : An Over-Temperature Condition has been removed on the [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 23) This message is for the use case when an implementation has detected an Over Temperature Condition for Memory that has been Removed. May also be shown as 816f0a0c2017ffff or 0x816f0a0c2017ffff Severity Info Serviceable...
Page 968 This message is for the use case when an implementation has detected that a system has recovered from a Bus Fatal Error. May also be shown as 816f0a130302ffff or 0x816f0a130302ffff Severity Info Serviceable Automatically notify support Alert Category Critical - Other System x3500 M4 Installation and Service Guide...
Page 969: Imm Events That Automatically Notify Support
SNMP Trap ID CIM Information Prefix: PLAT ID: 0245 User Response 1. (Trained technician only) Replace microprocessor n (see Removing a microprocessor and heat sink and Replacing a microprocessor and heat sink). 2. If the problem persists and there is no other CPU with the same error indication, replace the system board.
Page 970 806f010c-200cffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 12) 806f010c-200dffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 13) 806f010c-200effff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 14) System x3500 M4 Installation and Service Guide...
Page 971 Table 39. Events that automatically notify Support (continued) Automatically Event ID Message String Notify Support 806f010c-200fffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 15) 806f010c-2010ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 16) 806f010c-2011ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 972 (Drive 26) 806f010d-041bffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 27) 806f010d-041cffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 28) System x3500 M4 Installation and Service Guide...
Page 973 Table 39. Events that automatically notify Support (continued) Automatically Event ID Message String Notify Support 806f010d-041dffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 29) 806f010d-041effff The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 30) 806f010d-041fffff The Drive [StorageVolumeElementName] has been disabled due to a detected fault.
Page 974 Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 2) 806f050c-2003ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 3) 806f050c-2004ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 4) System x3500 M4 Installation and Service Guide...
Page 975 Table 39. Events that automatically notify Support (continued) Automatically Event ID Message String Notify Support 806f050c-2005ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 5) 806f050c-2006ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 6) 806f050c-2007ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
Page 976 Array [ComputerSystemElementName] has failed. (Drive 806f060d-040affff Array [ComputerSystemElementName] has failed. (Drive 806f060d-040bffff Array [ComputerSystemElementName] has failed. (Drive 806f060d-040cffff Array [ComputerSystemElementName] has failed. (Drive 806f060d-040dffff Array [ComputerSystemElementName] has failed. (Drive 806f060d-040effff Array [ComputerSystemElementName] has failed. (Drive System x3500 M4 Installation and Service Guide...
Page 977 Table 39. Events that automatically notify Support (continued) Automatically Event ID Message String Notify Support 806f060d-040fffff Array [ComputerSystemElementName] has failed. (Drive 806f060d-0410ffff Array [ComputerSystemElementName] has failed. (Drive 806f060d-0411ffff Array [ComputerSystemElementName] has failed. (Drive 806f060d-0412ffff Array [ComputerSystemElementName] has failed. (Drive 806f060d-0413ffff Array [ComputerSystemElementName] has failed.
Page 978 System x3500 M4 Installation and Service Guide...
Page 979: Appendix B. Uefi (Post) Error Codes
Perform the steps listed in this section in the order shown until the problem is solved. After you perform all of the actions that are described in this field, if you cannot solve the problem, contact Lenovo support. The following is the list of the UEFI (POST) error codes and suggested actions to correct the detected problems.
Page 980 2. Check IBM support site for an applicable retain tipservice bulletin or firmware update that applies to this Processor error. 3. (Trained Service technician only) Replace Processor. Inspect Processor socket and replace the system board first if socket is damaged. System x3500 M4 Installation and Service Guide...
Page 981 • I.18007 [I.18007] A power segment mismatch has been detected for one or more processor packages. Explanation: Processors have mismatched Power Segments Severity Error User Response Complete the following steps: 1. Processors installed do not have the same power requirements 2.
Page 982 3. (Trained Service technician only) Replace the system board. • I.1800D [I.1800D] A cache associativity mismatch has been detected for one or more processor packages. Explanation: Processors have one or more cache levels with mismatched associativity System x3500 M4 Installation and Service Guide...
Page 983 Severity Error User Response Complete the following steps: 1. Verify that matching Processors are installed in the correct Processor sockets according to the service information for this product. 2. Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.
Page 984 Gen1/Gen2 settings can be configured via F1 Setup -> System Settings -> Devices and I/O Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the ASU Utility. 4. Replace adapter. System x3500 M4 Installation and Service Guide...
Page 985 • I.3048005 [I.3048005] UEFI has booted from the backup flash bank. Explanation: Booting Backup UEFI Image Severity Info User Response Complete the following steps: 1. Refer to service information for this product section on UEFI Recovery to return system to primary bank.
Page 986 1. Check system event log for uncorrected DIMM failures and replace those DIMMs. • I.580A5 [I.580A5] Mirror Fail-over complete. DIMM number % has failed over to to the mirrored copy. Explanation: DIMM Mirror Fail-over Detected Severity Info User Response Complete the following steps: System x3500 M4 Installation and Service Guide...
Page 987 1. Check the system-event log for uncorrected DIMM failures and replace those DIMMs. • I.580A6 [I.580A6] Memory spare copy has completed successfully. Explanation: Spare Copy Complete Severity Info User Response Complete the following steps: 1. Check system log for related DIMM failures and replace those DIMMs. •...
Page 988 1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. (Trained service technician only) Replace the system board. • S.3028002 [S.3028002] Boot permission timeout detected. Explanation: Boot Permission Negotiation Timeout System x3500 M4 Installation and Service Guide...
Page 989 Severity Error User Response Complete the following steps: 1. Check CMM/IMM logs for communication errors and resolve. 2. Reseat system 3. If problem persists escalate to the next level of support • S.3030007 [S.3030007] A firmware fault has been detected in the UEFI image. Explanation: Internal UEFI Firmware Fault Detected, System halted Severity Error...
Page 990 Complete the following steps: 1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error. 2. Reflash UEFI image. 3. (Trained service technician only) Replace the system board. System x3500 M4 Installation and Service Guide...
Page 991 • S.3108007 [S.3108007 ] The default system settings have been restored. Explanation: System Configuration Restored to Defaults Severity Error User Response Complete the following steps: 1. Check IBM support site for an applicable service bulletin or firmware update that applies to this error.
Page 992 S.51009 [S.51009] No system memory has been detected. Explanation: No Memory Detected Severity Error User Response Complete the following steps: 1. Make sure that one or more DIMMs are installed in the server. System x3500 M4 Installation and Service Guide...
Page 993 2. If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, verify that all DIMM connectors are enabled using the Setup utility or the Advanced Settings Utility (ASU). 3. Re-Install all DIMMs verifying the correct population sequence, according to the service information for this product.
Page 994 User Response Complete the following steps: 1. If the Processor or firmware was just updated, check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error. System x3500 M4 Installation and Service Guide...
Page 995 2. (Trained service technician only) If there are multiple Processor’s, swap Processor’s to move affected Processor to another Processor socket and retry. If problem follows the affected Processor, or this is a single Processor system, replace the Processor. Inspect Processor socket on each Processor removal and replace system board first if damaged or mis-aligned pins are found.
Page 996 1. Reboot the system. 2. If problem persists, switch to backup UEFI or reflash current UEFI image. 3. (Trained Service Technician Only) Replace system board. • W.305800D [W.305800D] DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot'. System x3500 M4 Installation and Service Guide...
Page 997 Explanation: DRIVER HEALTH PROTOCOL: Disconnect Controller Failed. Requires 'Reboot' Severity Warning User Response Complete the following steps: 1. Reboot the system to reconnect the controller. 2. If problem persists, switch to backup UEFI or reflash current UEFI image. 3. (Trained Service Technician Only) Replace system board. •...
Page 998 6. Remove and re-install CMOS battery for 30 seconds to clear CMOS contents. 7. Trained Service technician only) Replace the system board. • W.3818005 [W.3818005] The CRTM flash driver could not successfully flash the staging area. The update was aborted Explanation: CRTM Update Aborted Severity System x3500 M4 Installation and Service Guide...
Page 999 Warning User Response Complete the following steps: 1. Continue booting system. If system does not reset, manually reset the system. 2. If the error is not reported on the subsequent boot, no additional recovery action is required. 3. If the event persists, continue booting system and reflash UEFI image. 4.
Page 1000 W.580A1 [W.580A1] Invalid memory configuration for Mirror Mode. Please correct memory configuration. Explanation: Unsupported DIMM Population for Mirror Mode Severity Error User Response Complete the following steps: 1. If a DIMM connector error LED is lit, resolve the failure. System x3500 M4 Installation and Service Guide...

Lenovo System x3500 M4 Installation And Service Manual

Safety

Chapter 1. The Lenovo System X3500 M4 Type 7383 Server

Chapter 2. Installing Optional Devices

Chapter 3. Configuration Information and Instructions

Chapter 4. Troubleshooting

Chapter 5. Parts Listing, Lenovo System X3500 M4 Type 7383

Chapter 6. Removing and Replacing Components

Appendix A. Integrated Management Module II (IMM2) Error Messages

Appendix B. UEFI (POST) Error Codes

Appendix C. DSA Diagnostic Test Results

Appendix D. Getting Help and Technical Assistance

Appendix E. Notices

Index

Quick Links

Troubleshooting

Related Manuals for Lenovo System x3500 M4

Summary of Contents for Lenovo System x3500 M4