Oracle ZFS Storage Appliance Administration Manual page 318

Registering the Appliance (BUI)
Service Requests (SR) for specific problems reported by your appliance. Registration also
connects your appliance with My Oracle Support (MOS) to detect update notifications.
The Phone Home service communicates with Oracle support to provide:
Fault reporting - The system reports active problems to Oracle for automated service
■
response. Depending on the nature of the fault, a support case may be opened. Details
of these events can be viewed in the Active Problem Display. For more information, see
"Working with Problems" in Oracle ZFS Storage Appliance Customer Service
Heartbeats - Daily heartbeat messages are sent to Oracle to indicate that the system is up
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and running. Oracle support may notify the technical contact for an account when one of the
activated systems fails to send a heartbeat for too long.
System configuration - Periodic messages are sent to Oracle describing current software
■
and hardware versions and configuration as well as storage configuration. No user data or
metadata is transmitted in these messages.
Support bundles - The Phone Home service must be enabled before support bundles can be
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uploaded to Oracle Support. See
Appliance Customer Service Manual
Update Notifications - Creates an Alert when new software updates are available on My
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Oracle Support (MOS). See
ZFS Storage Appliance Customer Service Manual
You must register to use the Phone Home service.
You need a valid Oracle Single Sign-On account user name and password to use the fault
reporting and heartbeat features of the Phone Home service. Go to
support.oracle.com)
To configure Phone Home, see the following sections:
Registering the Appliance BUI,
■
"Changing Account Information (BUI)" on page 319
■
"Phone Home Properties" on page 320
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Registering the Appliance (BUI)
Go to Configuration > Services > Phone Home.
1.
Enter your Oracle Single Sign-On Account user name and password.
2.
Click Privacy Statement for information about privacy policy. It can be viewed at any time in
both the BUI and CLI.
3. Click APPLY to commit your changes.
318 Oracle ZFS Storage Appliance Administration Guide, Release OS8.6.x • September 2016
"Working with Support Bundles" in Oracle ZFS Storage
for more information.
"Working with Software Notifications and Updates" in Oracle
and click Register to create your account.
CLI
for more information.
My Oracle Support (http://
Manual.