Event Logs - IBM System x iDataPlex dx360 M2 Problem Determination And Service Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, "Parts listing," on page 109 to determine which components are customer replaceable
units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
3808002 Error updating system configuration
to IMM
3808003 Error retrieving system configuration
from IMM
3808004 IMM system event log full
3828004 AEM power capping disabled

Event logs

Error codes and messages are displayed in the following types of event logs:
v POST event log: This log contains the three most recent error codes and
v System-event log: This log contains POST and system management interrupt
messages that were generated during POST. You can view the POST event log
through the Setup utility.
(SMI) events and all events that are generated by the BMC that is embedded in
the IMM. You can view the system-event log through the Setup utility and through
the Dynamic System Analysis (DSA) program (as the IPMI event log).
The system-event log is limited in size. When it is full, new entries will not
overwrite existing entries; therefore, you must periodically save and then clear
the system-event log through the Setup utility. When you are troubleshooting, you
might have to save and then clear the system-event log to make the most recent
events available for analysis.
Messages are listed on the left side of the screen, and details about the selected
message are displayed on the right side of the screen. To move from one entry
to the next, use the Up Arrow (↑) and Down Arrow (↓) keys.
Action
1. Remove power from the system-board tray, and then
reconnect the system-board tray to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the firmware.
1. Remove power from the system-board tray, and then
reconnect the system-board tray to power and restart it.
2. Run the Setup utility and select Save Settings.
3. Update the IMM firmware.
v When out-of-band, use the IMM Web interface or IPMItool
to clear the logs from the operating system.
v When using the local console:
1. Run the Setup utility.
2. Select System Event Log.
3. Select Clear System Event Log.
4. Restart the system-board tray.
1. Check the settings and the event logs.
2. Make sure that the Active Energy Manager feature is
enabled in the Setup utility. Select System Settings,
Power, Active Energy, and Capping Enabled.
3. Update the system-board tray firmware.
4. Update the IMM firmware.
25
Chapter 3. Diagnostics