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Troubleshooting tables
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
If you cannot find a problem in these tables, see "Running the diagnostic programs"
on page 40 for information about testing the system-board tray.
If you have just added new software or a new optional device and the system-board
tray is not working, complete the following steps before you use the troubleshooting
tables:
1. Remove the software or device that you just added.
2. Run the diagnostic tests to determine whether the system-board tray is running
3. Reinstall the new software or new device.
General problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, "Parts listing," on page 109 to determine which components are customer replaceable
units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
A cover lock is broken, an LED
is not working, or a similar
problem has occurred.
Hard disk drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, "Parts listing," on page 109 to determine which components are customer replaceable
units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
A hard disk drive has failed, and
the associated amber hard disk
drive status LED is lit.
correctly.
Action
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician.
Action
Replace the failed hard disk drive (see "Removing and installing a hard disk drive"
on page 139).
31
Chapter 3. Diagnostics
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