IBM System x iDataPlex dx360 M2 Problem Determination And Service Manual page 89

Table 2. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, "Parts listing," on page 109 to determine which components are customer replaceable units (CRU) and
which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained
service technician.
Message
number Component
217-900-xxx Hard Drive
405-901-xxx Broadcom
Ethernet
Device
405-901-xxx Broadcom
Ethernet
Device
Test State Description
Disk Drive Failed
Self Test
Test Control Failed
Registers
Test MII Failed
Registers
Action
1. Reseat all hard disk drive backplane connections
at both ends.
2. Reseat the all drives.
3. Run the test again.
4. Make sure that the firmware is at the latest level.
5. Run the test again.
6. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
1. Make sure that the component firmware is at the
latest level. The installed firmware level is shown
in the diagnostic event log in the Firmware/VPD
section for this component. For more
information, see "Firmware updates" on page
213.
2. Run the test again.
3. Replace the component that is causing the error.
If the error is caused by an adapter, replace the
adapter. Check the PCI Information and Network
Settings information in the DSA event log to
determine the physical location of the failing
component.
4. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
1. Make sure that the component firmware is at the
latest level. The installed firmware level is shown
in the diagnostic event log in the Firmware/VPD
section for this component. For more
information, see "Firmware updates" on page
213.
2. Run the test again.
3. Replace the component that is causing the error.
If the error is caused by an adapter, replace the
adapter. Check the PCI Information and Network
Settings information in the DSA event log to
determine the physical location of the failing
component.
4. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
Chapter 3. Diagnostics
73