IBM x iDataPlex dx340 Series Problem Determination And Service Manual
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IBM x iDataPlex dx340 Series Problem Determination And Service Manual

IBM x iDataPlex dx340 Series Problem Determination And Service Manual

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System x iDataPlex dx340
Types 6385, 6386, 6389, 7831, 7832, and 7834
Problem Determination and Service Guide

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  • Page 1 System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834 Problem Determination and Service Guide...
  • Page 3 System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 167, and the Warranty and Support Information document on the IBM Documentation CD. Sixth Edition (June 2011) © Copyright IBM Corporation 2011.

  • Page 5: Table Of Contents

    Solving Ethernet controller problems ....56 Solving undetermined problems ....57 © Copyright IBM Corp. 2011...
  • Page 6 Problem determination tips ....58 Chapter 3. Parts listing ..... 59 2U chassis components .
  • Page 7 Configuring the Gigabit Ethernet controller ....162 Updating IBM Director ..... . 163 Appendix A.
  • Page 8 IBM Taiwan product service ....166 Appendix B. Notices ..... . 167 Trademarks .

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2011...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product on which you are working. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.

  • Page 11: Safety Statements

    v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
  • Page 12 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 13 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 14 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 15 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 16 System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide...

  • Page 17: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 18: Notices And Statements In This Document

    To check for updated documentation and technical updates, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.

  • Page 19: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of the hardware. Depending on the hardware configuration, some features might not be available, or some specifications might not apply. Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.”...

  • Page 20: Operator Panel Controls, Leds, And Connectors

    Operator panel controls, LEDs, and connectors The following illustration shows the controls, LEDs, and connectors on the front of the server. The operator panel on the system-board tray is the same for all server configurations. Ethernet connection Ethernet link Power-control speed LED activity/status LED button...

  • Page 21: Rear Connectors

    Note: If this LED is off, it does not mean that no electrical power is present. The LED might be burned out. To remove all electrical power, you must disconnect the power cord from the power supply or remove the system-board tray from the chassis.

  • Page 22: Turning Off The System-Board Tray

    Turning off the system-board tray When you turn off the system-board tray, it is still connected to ac power through the chassis power supply. The system-board tray still can respond to requests from the BMC, such as a remote request to turn on the system-board tray. To remove all power from the system-board tray, you must remove the tray from the chassis.

  • Page 23: System-Board Layouts

    System-board layouts The following illustrations show the connectors, jumpers, and LEDs on the system board. Note: The illustrations in this document might differ slightly from your hardware. System-board connectors The following illustration shows the connectors on the system board. SATA 1 SATA 3 SATA 5 Microprocessor 1 Microprocessor 2 SATA 4...

  • Page 24: System-Board Jumpers

    System-board jumpers The following illustration shows the locations of the jumpers on the system board. Clear RTC RAM BIOS recovery (CLRTC1) (RECOVERY1) 3 2 1 Normal VGA controller (VGA_EN1) Normal System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide...
  • Page 25 The following table defines the function of each jumper on the system board. Jumper Description Clear RTC RAM (CLRTC1) v Pins 1 and 2: Normal (default) v Pins 2 and 3: Clear the CMOS data Force BIOS recovery setting v Pins 1 and 2: Normal (default) (RECOVERY1) v Pins 2 and 3: Recover the BIOS VGA controller setting (VGA_EN1)

  • Page 26: System-Board Leds

    System-board LEDs The following illustration shows the locations of the LEDs on the system board. Standby power Note: When the LED is lit, the Standby power LED is visible through the air vents on the front of the system-board tray. System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide...

  • Page 27: Chapter 2. Diagnostics

    – Event logs for RAID controllers and the BMC The diagnostic programs create a merged log that includes events from all collected logs. The information is collected into a file that you can send to IBM service and support. Additionally, you can view the server information locally through a generated text report file.

  • Page 28: Post

    POST When you turn on the system-board tray, it performs a series of tests to check the operation of the components and some optional devices in the chassis. This series of tests is called the power-on self-test, or POST. If the system-board tray is configured to require entry of a password to complete the system startup, you can type either the supervisor password or user password to complete the system startup, if either password is set.
  • Page 29 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 30 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 31: Post Error Messages

    POST error messages The following table describes the POST error messages and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,”...
  • Page 32 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 33 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 34: Error Logs

    Error logs The system-board tray generates two error logs: v DMI event log This log contains the three most recent error codes and messages that were generated during POST. v BMC system event log This log contains messages that were generated by the BMC controller. The BMC system event log is limited in size.

  • Page 35: Checkout Procedures

    Checkout procedures The checkout procedures are the sequence of tasks that you should follow to diagnose a problem. The basic checkout procedure is designed for anyone to use. The advanced checkout procedure is intended for trained service technicians only. About the checkout procedures Before you perform either the basic checkout procedure or the advanced checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii.

  • Page 36: Performing The Basic Checkout Procedure

    Performing the basic checkout procedure To perform the basic checkout procedure, complete the following steps: 1. Is the system-board tray part of a cluster? v Yes: Shut down all failing system-board trays that are related to the cluster. Go to step 2. v No: Go to step 2.

  • Page 37: Performing The Advanced Checkout Procedure

    Performing the advanced checkout procedure This section contains information for trained service technicians. The no POST no video environment occurs when the server does not complete POST and there is no output to the monitor during boot. To perform the no POST no video troubleshooting procedure, complete the following steps: 1.
  • Page 38 10. Configure the system to the minimum hardware requirements as listed in “Solving undetermined problems” on page 57; then, turn the system on. Does the system boot and display output to the monitor? v Yes: The problem was caused by one or more of the components that were removed.

  • Page 39: Troubleshooting Tables

    Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find a problem in these tables, see “Running the diagnostic programs” on page 32 for information about testing the system-board tray. If you have just added new software or a new optional device and the system-board tray is not working, complete the following steps before you use the troubleshooting tables: 1.

  • Page 40: Hard Disk Drive Problems

    Hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 41: Keyboard Or Mouse Problems

    Keyboard or mouse problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 42: Memory Problems

    Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 43: Microprocessor Problems

    If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the system-board tray.

  • Page 44: Power Problems

    Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 45: Serial-Device Problems

    Serial-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 46: Universal Serial Bus (Usb) Port Problems

    Universal Serial Bus (USB) port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 47: Diagnostic Programs, Messages, And Error Codes

    DSA is a system information collection and analysis tool that you can use to provide information to IBM service and support to aid in the diagnosis of the system problems. DSA comes on the IBM Dynamic System Analysis Preboot Diagnostic CD.

  • Page 48: Running The Diagnostic Programs

    8. Select CD/DVD-ROM as the first startup device. 9. Press Esc two times to return to the BIOS configuration utility menu. 10. Insert the IBM Dynamic System Analysis Preboot Diagnostic CD into the CD or DVD drive. 11. Select Save Changes and Exit and follow the prompts. The diagnostic programs start.

  • Page 49: Diagnostic Text Messages

    In the DSA GUI, select DSA Error Log from the System Information page. You can send the DSA error log file to IBM service and support to aid in diagnosing the server problems or you can use the DSA CLI copy command to copy the log to an external USB device.

  • Page 50: Diagnostic Error Codes

    7. Run the test again. 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide...
  • Page 51 7. Run the test again. 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 2. Diagnostics...
  • Page 52 7. Run the test again. 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. 201-801-xxx...
  • Page 53 5. Run the test again. 6. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. 201-803-xxx...
  • Page 54 4. Run the test again. 5. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. 201-805-xxx...
  • Page 55 4. Run the test again. 5. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. 201-807-xxx...
  • Page 56 4. Run the test again. 5. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. 201-809-xxx...
  • Page 57 5. Run the test again. 6. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 2. Diagnostics...
  • Page 58 7. Replace the failing DIMMs. 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide...
  • Page 59 7. Replace the failing DIMMs. 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 2. Diagnostics...
  • Page 60 DIMM. 7. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide...
  • Page 61 DIMM. 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. Chapter 2. Diagnostics...
  • Page 62 7. Run the standard DSA memory diagnostic to validate all memory. 8. If the problem remains, collect the data from the DSA event log and send it to IBM Service. For information about contacting and sending data to IBM Service, see http://www.ibm.com/ support/docview.wss?uid=psg1SERV- CALL. 202-902-xxx...

  • Page 63: Clearing Cmos Memory

    Updating (flash-updating) the BIOS code Periodically, IBM makes new levels of BIOS code available on the Web. Always check http://www.ibm.com/systems/support/ for the latest level of BIOS code, device drivers, documentation, and hints and tips. You can use one of the following methods to update (flash-update) the BIOS code on the system-board tray: v Download the BIOS code update file directly to the hard disk drive.

  • Page 64: Recovering From A Bios Update Failure

    To download the BIOS (flash) update files, complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x.
  • Page 65 BIOS recovery (RECOVERY1) 3 2 1 Normal 6. Move the BIOS recovery jumper to pins 2 and 3. 7. Install the expansion enclosure, if you removed one (see “Installing an expansion enclosure on a system-board tray” on page 74); otherwise, install the system-board tray cover (see “Installing the system-board tray cover”...

  • Page 66: Bmc System Event Log Messages

    13. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis” on page 75 or “Removing the system-board tray from a 3U chassis” on page 77). 14. If an expansion enclosure is installed, remove it (see “Removing an expansion enclosure from a system-board tray”...
  • Page 67 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 68 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 69 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 70 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 71: Solving Sas Hard Disk Drive Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing,” on page 59 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 72: Solving Ethernet Controller Problems

    Solving Ethernet controller problems The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. Try the following procedures: v Make sure that the correct device drivers are installed and that they are at the latest level.

  • Page 73: Solving Undetermined Problems

    Solving undetermined problems If the diagnostic tests did not diagnose the failure or if the system-board tray is inoperative, use the information in this section. If you suspect that a software problem is causing failures (continuous or intermittent), see “Software problems” on page 29. Damaged data in CMOS memory or damaged BIOS code can cause undetermined problems.

  • Page 74: Problem Determination Tips

    Configuration option settings v Operating-system control-file setup See Appendix A, “Getting help and technical assistance,” on page 165 for information about calling IBM for service. System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide...

  • Page 75: Chapter 3. Parts Listing

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 76: 2U Chassis Components

    2U chassis components The following replaceable components are available for the Type 6385 and Type 7831 2U chassis. Note: The illustrations in this document might differ slightly from your hardware. Table 1. CRUs and FRUs, 2U chassis CRU part CRU part FRU part Index Description...

  • Page 77: Dx340 System-Board Tray Components

    dx340 system-board tray components The following replaceable components are available for the dx340 Type 6389 and Type 7832 system-board tray. Table 2. CRUs and FRUs, dx340 system-board tray CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) System-board tray cover 44W4795...
  • Page 78 Table 2. CRUs and FRUs, dx340 system-board tray (continued) CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) Qlogic double-port iSCSI host bus adapter 42C1772 ServeRAID-10i adapter 43W4297 ServeRAID-10i battery pack 43W4301 Single-port Fibre Channel 4 GB host bus adapter 43W7510 Double-port Fibre Channel 4 GB host bus adapter 43W7512...
  • Page 79 Table 2. CRUs and FRUs, dx340 system-board tray (continued) CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) Heat sink 44W4759 One-slot PCIe riser-card assembly (1 x 8) 44W4803 Battery, 3.0 V 33F8354 Microprocessor filler 44W4807 Thermal grease 41Y9292...

  • Page 80: 3U Chassis Components

    3U chassis components The following replaceable components are available for the Type 6386 and Type 7834 3U chassis. Table 3. CRUs and FRUs, 3U chassis CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) 3U chassis 46C6285 Hard disk drive backplane...
  • Page 81 Table 3. CRUs and FRUs, 3U chassis (continued) CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) Backplane power Y cable and paddle card 44W4553 Two-drop power cable 44W4552 Y jumper cable 39M5501 Jumper cable 39M5503 Hard disk drive signal cable assembly 46C6304...

  • Page 82: I/O Enclosure Components

    I/O enclosure components This section lists replaceable components that are available for the I/O enclosure. I/O enclosures configured with 2.5-inch hot-swap hard disk drives The following replaceable components are available for I/O enclosures that are configured with 2.5-inch hot-swap hard disk drives. Table 4.

  • Page 83: I/O Enclosures Configured With 3.5-Inch Simple-Swap Hard Disk Drives

    I/O enclosures configured with 3.5-inch simple-swap hard disk drives The following replaceable components are available for I/O enclosures that are configured with 3.5-inch simple-swap hard disk drives. Table 5. CRUs and FRUs, I/O enclosures configured with 3.5-inch simple-swap hard disk drives CRU part CRU part FRU part...

  • Page 84: Storage Enclosure Components

    Storage enclosure components The following replaceable components are available for the storage enclosure. Table 6. CRUs and FRUs, storage enclosure CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) Storage enclosure 44W4798 Power-supply paddle card domain B 39Y7311 Four-bay hard disk drive bracket and cable assembly, SATA 4 to 1x 44T0672...

  • Page 85: Power Cords

    Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).
  • Page 86 IBM power cord part number Used in these countries and regions 39M5151 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan, Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria, Oman,...

  • Page 87: Chapter 4. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 88: System Reliability Guidelines

    System reliability guidelines To help ensure proper cooling and system reliability, make sure that the following requirements are met: v Each of the drive bays has a drive or a filler panel and electromagnetic compatibility (EMC) shield installed in it. v You have followed the cabling instructions that come with optional adapters.

  • Page 89: Removing An Expansion Enclosure From A System-Board Tray

    Removing an expansion enclosure from a system-board tray To remove an expansion enclosure from a system-board tray, complete the following steps. Expansion Release enclosure latch System-board tray 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71.

  • Page 90: Installing An Expansion Enclosure On A System-Board Tray

    Installing an expansion enclosure on a system-board tray To install an expansion enclosure on a system-board tray, complete the following steps. Expansion enclosure System-board tray 1. Orient the expansion enclosure above the system-board tray. 2. Lower the expansion enclosure so that the pins at the rear of the enclosure slide down into the slots at the rear of the system-board tray.

  • Page 91: Removing The System-Board Tray From A 2U Chassis

    Removing the system-board tray from a 2U chassis To remove the system-board tray from a 2U chassis, complete the following steps. If the server contains an expansion enclosure, you remove the expansion enclosure and the system-board tray from the chassis as one assembly. Attention: When two system-board trays are installed in the chassis, do not operate the upper system-board tray with the lower system-board tray removed or...

  • Page 92: Installing The System-Board Tray In A 2U Chassis

    Installing the system-board tray in a 2U chassis To install the system-board tray in a 2U chassis, complete the following steps. 1. Slide the system-board tray into the chassis until it stops and the release latches click into place. 2. Reconnect the cables to the front of the system-board tray or expansion enclosure.

  • Page 93: Removing The System-Board Tray From A 3U Chassis

    Removing the system-board tray from a 3U chassis To remove the system-board tray from a 3U chassis, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2. If the system-board tray is operating, shut down the operating system; then, press the power-control button to turn off the system-board tray (see “Turning off the system-board tray”...

  • Page 94: Installing The System-Board Tray In A 3U Chassis

    10. Pull the system-board tray out of the 3U chassis and set it on a flat, static-protective surface. Installing the system-board tray in a 3U chassis To install the system-board tray in a 3U chassis, complete the following steps. Note: You must remove the 3U chassis from the iDataPlex rack before you install the system-board tray (see “Removing a 3U chassis from a Type 7825 iDataPlex rack”...
  • Page 95 7. Reinstall the 3U chassis in the iDataPlex rack (see “Installing a 3U chassis in a Type 7825 iDataPlex rack” on page 130). 8. Install the hard disk drives (see “Removing and installing a hard disk drive” on page 88). 9.

  • Page 96: Removing And Replacing Consumable Parts And Tier 1 Crus

    Removing and replacing consumable parts and Tier 1 CRUs Replacement of consumable parts and Tier 1 CRUs is your responsibility. If IBM installs a consumable part or Tier 1 CRU at your request, you will be charged for the installation.

  • Page 97: Installing The 2U Chassis Fan Assembly

    Installing the 2U chassis fan assembly To install the 2U chassis fan assembly, complete the following steps. Fan assembly 1. Touch the static-protective package that contains the fan assembly to any unpainted metal surface on the outside of the chassis; then, remove the fan assembly from the package.

  • Page 98: Removing The 2U Chassis Top Cover

    Removing the 2U chassis top cover To remove the 2U chassis top cover, complete the following steps. Top cover Release buttons 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2. If the chassis is installed in an iDataPlex rack, remove it (see “Removing the 2U chassis from a Type 7825 iDataPlex rack”...

  • Page 99: Installing The 2U Chassis Top Cover

    Installing the 2U chassis top cover To install the 2U chassis top cover, complete the following steps. Top cover Release buttons 1. Make sure that no wires are protruding and might interfere with the cover. 2. Orient the cover over the rear of the chassis so that the retention tabs on the cover align with the tabs in the chassis.

  • Page 100: Removing The 3U Chassis Top Cover

    Removing the 3U chassis top cover To remove the 3U chassis top cover, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2. If the chassis is installed in an iDataPlex rack, remove it (see “Removing a 3U chassis from a Type 7825 iDataPlex rack”...

  • Page 101: Installing The 3U Chassis Top Cover

    Installing the 3U chassis top cover To install the 3U chassis top cover, complete the following steps. 1. Make sure that no wires are protruding and might interfere with the cover. 2. Orient the cover over the rear of the chassis so that the retention tabs on the cover align with the tabs in the chassis.

  • Page 102: Removing The Battery

    To order replacement batteries, call 1-800-426-7378 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM marketing representative or authorized reseller. v After you replace the battery, you must reconfigure the system-board tray and reset the system date and time.
  • Page 103 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 104: Removing And Installing A Hard Disk Drive

    Removing and installing a hard disk drive The following section describes how to remove and replace 2.5-inch hot-swap hard disk drives and 3.5-inch simple-swap hard disk drives. Removing a 2.5-inch hot-swap hard disk drive To remove a 2.5-inch hot-swap hard disk drive, complete the following steps. 1.
  • Page 105 Installing a 2.5-inch hot-swap hard disk drive To install a 2.5-inch hot-swap hard disk drive, complete the following steps. 1. Touch the static-protective package that contains the hard disk drive to any unpainted metal surface on the outside of the chassis or rack; then, remove the hard disk drive from the package.
  • Page 106 Removing a 3.5-inch simple-swap hard disk drive To remove a 3.5-inch simple-swap hard disk drive, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2. If the system-board tray is operating, shut down the operating system; then, press the power-control button to turn off the system-board tray (see “Turning off the system-board tray”...
  • Page 107 Installing a 3.5-inch simple-swap hard disk drive To install a 3.5-inch simple-swap hard disk drive, complete the following steps. 1. Touch the static-protective package that contains the hard disk drive to any unpainted metal surface on the outside of the chassis or rack; then, remove the hard disk drive from the package.

  • Page 108: Removing The Power Cord

    Removing the power cord To remove the power cord, complete the following steps. Plug Mounting mount plate Mounting post Power cord mounting bracket screws Power cord 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2.

  • Page 109: Installing The Power Cord

    Installing the power cord To install the power cord, complete the following steps. Plug Mounting mount plate Mounting post Power cord mounting bracket screws Power cord 1. Grasp the end of the power cord with the plug mount molded onto it in your right hand.

  • Page 110: Removing And Replacing Tier 2 Crus

    Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. Note: The illustrations in this document might differ slightly from your hardware.

  • Page 111: Installing The 2U Chassis Power Supply

    Installing the 2U chassis power supply To install the power supply in a 2U chassis, complete the following steps. Power supply Power supply Release latch 1. Touch the static-protective package that contains the power supply to any unpainted metal surface on the outside of the chassis; then, remove the power supply from the package.

  • Page 112: Removing A 2.5-Inch Hot-Swap Drive Cage

    Removing a 2.5-inch hot-swap drive cage To remove a 2.5-inch hot-swap drive cage, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2. If hard disk drives are installed in the 2.5-inch hot-swap drive cage that you plan to remove, make a note of where the drives are installed;...

  • Page 113: Installing A 2.5-Inch Hot-Swap Drive Cage

    Installing a 2.5-inch hot-swap drive cage To install a 2.5-inch hot-swap drive cage, complete the following steps. 1. Touch the static-protective package that contains the 2.5-inch hot-swap drive cage to any unpainted metal surface on the outside of the system-board tray; then, remove the 2.5-inch hot-swap drive cage from the package.

  • Page 114: Removing The 3U Chassis Fan Assembly

    Removing the 3U chassis fan assembly To remove the 3U chassis fan assembly, complete the following steps. Retention bracket Fan assembly 3U chassis 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2. If the 3U chassis is installed in an iDataPlex rack, remove it (see “Removing a 3U chassis from a Type 7825 iDataPlex rack”...

  • Page 115: Installing The 3U Chassis Fan Assembly

    Installing the 3U chassis fan assembly To install the 3U chassis fan assembly, complete the following steps. Retention bracket Fan assembly 3U chassis 1. Touch the static-protective package that contains the fan assembly to any unpainted metal surface on the outside of the chassis; then, remove the fan assembly from the package.

  • Page 116: Removing And Installing An Adapter

    Removing and installing an adapter The following section describes how to remove and replace PCIe adapters. Important: The maximum power consumption from all supply voltages for a single PCIe slot is the same as specified in PCI Local Bus Specification Revision 2.3 for conventional slots (25 W).
  • Page 117 Installing an adapter in the system-board tray To install a PCIe adapter in the system-board tray, complete the following steps. 1. Touch the static-protective package that contains the adapter to any unpainted metal surface on the outside of the system-board tray; then, remove the adapter from the package.
  • Page 118 Removing an adapter from the I/O enclosure To remove a PCIe adapter from the I/O enclosure, complete the following steps. PCI slots Slot cover Tabs End of Bay cover Adapter I/O enclosure Screws PCIe bay cover 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71.
  • Page 119 Installing an adapter in the I/O enclosure To install a PCIe adapter in the I/O enclosure, complete the following steps. PCI slots Slot cover Tabs End of Bay cover Adapter I/O enclosure Screws PCIe bay cover 1. Touch the static-protective package that contains the adapter to any unpainted metal surface on the outside of the system-board tray;...

  • Page 120: Removing An I C Multiplexer Card

    Removing an I C multiplexer card To remove a multiplexer card from the I/O enclosure, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis”...

  • Page 121: Installing An I C Multiplexer Card

    Installing an I C multiplexer card To install an I C multiplexer card in the I/O enclosure, complete the following steps. 1. Touch the static-protective package that contains the I C multiplexer card to any unpainted metal surface on the outside of the I/O enclosure; then, remove the C multiplexer card from the package.

  • Page 122: Removing A Memory Module

    Removing a memory module To remove a DIMM, complete the following steps. DIMM Retaining clip 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis”...

  • Page 123: Installing A Memory Module

    Installing a memory module If you are replacing a DIMM, read the following information: v Only DIMM replacement is supported. Installation of additional DIMMs is not supported. v Install the replacement DIMM in the same slot from which you remove the defective DIMM.

  • Page 124: Removing And Installing A One-Bay Or Four-Bay Hard Disk Drive Bracket And Cable Assembly

    Removing and installing a one-bay or four-bay hard disk drive bracket and cable assembly The following section describes how to remove and install a one-bay hard disk drive bracket and cable assembly and a four-bay hard disk drive bracket and cable assembly in a system-board tray and expansion enclosures.
  • Page 125 b. If a hard disk drive is installed in the I/O enclosure, remove it (see “Removing a 3.5-inch simple-swap hard disk drive” on page 90). c. Make a note of where the hard disk drive bracket and cable assembly cables are attached; then, disconnect them. d.
  • Page 126 Installing a one-bay hard disk drive bracket and cable assembly To install a one-bay hard disk drive bracket and cable assembly in a system-board tray or I/O enclosure, complete the following steps. Hard disk drive bracket and cable Release assembly (some latch configurations) System-board tray...
  • Page 127 Removing a four-bay hard disk drive bracket and cable assembly To remove a four-bay hard disk drive bracket and cable assembly from the storage enclosure, complete the following steps. Release latch Hard disk drive bracket and cable assembly Storage Release latch enclosure 1.
  • Page 128 Installing a four-bay hard disk drive bracket and cable assembly To install a four-bay hard disk drive bracket and cable assembly in the storage enclosure, complete the following steps. Release latch Hard disk drive bracket and cable assembly Storage Release latch enclosure 1.

  • Page 129: Removing The Pcie Adapter Bay Cover

    Removing the PCIe adapter bay cover To remove the adapter bay cover from the I/O enclosure, complete the following steps. PCI slots Slot cover Tabs End of Bay cover Adapter I/O enclosure Screws PCIe bay cover 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71.

  • Page 130: Installing The Pcie Adapter Bay Cover

    Installing the PCIe adapter bay cover To install the PCIe adapter bay cover on the I/O enclosure, complete the following steps. PCI slots Slot cover Tabs End of Bay cover Adapter I/O enclosure Screws PCIe bay cover 1. Make sure that no wires are protruding and might interfere with the cover. 2.

  • Page 131: Removing A Pcie Riser-Card Assembly From The System-Board Tray

    Removing a PCIe riser-card assembly from the system-board tray To remove a PCIe riser-card assembly from the system-board tray, complete the following steps. One-slot riser card assembly PCIe adapter System-board tray Riser-card assembly connector 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71.

  • Page 132: Installing A Pcie Riser-Card Assembly In The System-Board Tray

    Installing a PCIe riser-card assembly in the system-board tray To install a PCIe riser-card assembly in the system-board tray, complete the following steps. One-slot riser card assembly PCIe adapter System-board tray Riser-card assembly connector 1. Touch the static-protective package that contains the PCIe riser-card assembly to any unpainted metal surface on the outside of the system-board tray;...

  • Page 133: Removing A Power-Supply Paddle Card From An Expansion Enclosure

    Removing a power-supply paddle card from an expansion enclosure Note: The following information describes how to remove a power-supply paddle card from an I/O enclosure. Removing the power-supply paddle card from another type of expansion enclosure is similar. A power-supply paddle card is rarely used in an expansion enclosure.

  • Page 134: Installing A Power-Supply Paddle Card In An Expansion Enclosure

    Installing a power-supply paddle card in an expansion enclosure Note: The following information describes how to install a power-supply paddle card in an I/O enclosure. Installing the power-supply paddle card in another type of expansion enclosure is similar. To install a power-supply paddle card in an expansion enclosure, complete the following steps.

  • Page 135: Removing A Storage Enclosure

    Removing a storage enclosure To remove a storage enclosure, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2. If the storage enclosure is installed on a system-board tray, remove it (see “Removing an expansion enclosure from a system-board tray”...

  • Page 136: Installing A Storage Enclosure

    Installing a storage enclosure To install a storage enclosure, complete the following steps. 1. Carefully set the storage enclosure on a flat, static-protective surface. 2. Install the hard disk drive bracket and cable assembly (see “Removing and installing a one-bay or four-bay hard disk drive bracket and cable assembly” on page 108).

  • Page 137: Removing The System-Board Tray Cover

    Removing the system-board tray cover To remove the system-board tray cover, complete the following steps. System-board Release tray cover latch System-board tray 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis”...

  • Page 138: Installing The System-Board Tray Cover

    Installing the system-board tray cover To install the system-board tray cover, complete the following steps. Attention: You cannot insert the system-board tray into a chassis until the cover is installed and closed or an expansion enclosure is installed. Do not attempt to override this protection.

  • Page 139: Removing And Replacing Frus

    Removing and replacing FRUs FRUs must be installed only by trained service technicians. Note: The illustrations in this document might differ slightly from your hardware. Removing the 2U chassis from a Type 7825 iDataPlex rack To remove the 2U chassis from a Type 7825 iDataPlex rack, complete the following steps.

  • Page 140: Installing The 2U Chassis In A Type 7825 Idataplex Rack

    Installing the 2U chassis in a Type 7825 iDataPlex rack To install the 2U chassis in a Type 7825 iDataPlex rack, complete the following steps. 1. If you are installing a new chassis, install the power supply and fan assembly that were removed from the old chassis (see “Installing the 2U chassis power supply”...

  • Page 141: Removing A 2X2 2.5-Inch Hot-Swap Sas Backplane

    Removing a 2x2 2.5-inch hot-swap SAS backplane To remove a 2x2 2.5-inch hot-swap SAS backplane from the I/O enclosure, complete the following steps. 2x2 2.5-inch hot-swap SAS/SATA backplane Locating pin holes 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71.

  • Page 142: Installing A 2X2 2.5-Inch Hot-Swap Sas Backplane

    Installing a 2x2 2.5-inch hot-swap SAS backplane To install a 2x2 2.5-inch hot-swap SAS backplane in the I/O enclosure, complete the following steps. 2x2 2.5-inch hot-swap SAS/SATA backplane Locating pin holes 1. Touch the static-protective package that contains the 2x2 2.5-inch hot-swap SAS backplane to any unpainted metal surface on the outside of the I/O enclosure;...

  • Page 143: Removing The 3U Chassis Hard Disk Drive Backplane

    Removing the 3U chassis hard disk drive backplane To remove the 3U chassis hard disk drive backplane, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2. If the 3U chassis is installed in an iDataPlex rack, remove it (see “Removing a 3U chassis from a Type 7825 iDataPlex rack”...

  • Page 144: Installing The 3U Chassis Hard Disk Drive Backplane

    Installing the 3U chassis hard disk drive backplane To install the 3U chassis hard disk drive backplane, complete the following steps. 1. Touch the static-protective package that contains the hard disk drive backplane to any unpainted metal surface on the outside of the 3U chassis; then, remove the hard disk drive backplane from the package.

  • Page 145: Removing A 3U Chassis From A Type 7825 Idataplex Rack

    Removing a 3U chassis from a Type 7825 iDataPlex rack To remove the 3U chassis from a Type 7825 iDataPlex rack, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2.

  • Page 146: Installing A 3U Chassis In A Type 7825 Idataplex Rack

    Installing a 3U chassis in a Type 7825 iDataPlex rack To install the 3U chassis in a Type 7825 iDataPlex rack, complete the following steps. 1. Align the 3U chassis with the rails on the iDataPlex rack; then, slide the 3U chassis into the rack until it is fully seated.

  • Page 147: Removing The 3U Chassis Power Supply And Power-Supply Paddle Card

    Removing the 3U chassis power supply and power-supply paddle card To remove the 3U chassis power supply and power-supply paddle card, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2.
  • Page 148 8. Lift the power supply from the 3U chassis. 9. If you are instructed to return the power supply or the power-supply paddle card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide...

  • Page 149: Installing The 3U Chassis Power Supply And Power-Supply Paddle Card

    Installing the 3U chassis power supply and power-supply paddle card To install the 3U chassis power supply and power-supply paddle card, complete the following steps: 1. Touch the static-protective package that contains the power supply to any unpainted metal surface on the outside of the 3U chassis; then, remove the power supply from the package.
  • Page 150 Clips Tabs 4. Secure the power-supply paddle card with four screws and connect the cables. 5. Install the system-board tray in the 3U chassis (see “Installing the system-board tray in a 3U chassis” on page 78). 6. Install the fan assembly (see “Installing the 3U chassis fan assembly” on page 99).

  • Page 151: Removing A Front-Panel Assembly

    Removing a front-panel assembly To remove the front-panel assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71. 2. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis”...

  • Page 152: Installing A Front-Panel Assembly

    Installing a front-panel assembly To install a front-panel assembly, complete the following steps. 1. Press the front-panel assembly into the front of the system-board tray and make sure that it is secure. 2. Connect the front-panel assembly cables to the system board and power-supply paddle card and close the cable retention latches.

  • Page 153: Removing An I/O Enclosure Configured With 2.5-Inch Hot-Swap Hard Disk Drives

    Removing an I/O enclosure configured with 2.5-inch hot-swap hard disk drives To remove an I/O enclosure that is configured with 2.5-inch hot-swap hard disk drives, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71.

  • Page 154: Installing An I/O Enclosure Configured With 2.5-Inch Hot-Swap Hard Disk Drives

    Installing an I/O enclosure configured with 2.5-inch hot-swap hard disk drives To install an I/O enclosure that is configured with 2.5-inch hot-swap hard disk drives, complete the following steps. 1. Install the PCIe riser-card assembly (see “Installing a PCIe riser-card assembly in the I/O enclosure”...

  • Page 155: Removing An I/O Enclosure Configured With 3.5-Inch Simple-Swap Hard Disk Drives

    Removing an I/O enclosure configured with 3.5-inch simple-swap hard disk drives To remove an I/O enclosure that is configured with 3.5-inch simple-swap hard disk drives, complete the following steps. Power supply paddle card Hard disk drive bracket and I/O enclosure cable assembly 3.5-inch simple-swap hard disk drive...

  • Page 156: Installing An I/O Enclosure Configured With 3.5-Inch Hot-Swap Hard Disk Drives

    Installing an I/O enclosure configured with 3.5-inch hot-swap hard disk drives To install an I/O enclosure that is configured with 3.5-inch hot-swap hard disk drives, complete the following steps. Power supply paddle card Hard disk drive bracket and I/O enclosure cable assembly 3.5-inch simple-swap hard disk drive...

  • Page 157: Removing A Microprocessor And Heat Sink

    Removing a microprocessor and heat sink Read the following important guidelines before you remove a microprocessor that is not faulty (for example, when you are replacing the system-board assembly). If you are not replacing a defective heat sink or microprocessor, the thermal material on the heat sink and microprocessor will remain effective if you observe the following precautions: v Carefully handle the heat sink and microprocessor when you remove or install...
  • Page 158 3. If an expansion enclosure is installed, remove it (see “Removing an expansion enclosure from a system-board tray” on page 73); otherwise, remove the system-board tray cover (see “Removing the system-board tray cover” on page 121). 4. Remove the heat sink. Attention: Do not touch the thermal material on the bottom of the heat sink.

  • Page 159: Installing A Microprocessor And Heat Sink

    Installing a microprocessor and heat sink To install a microprocessor and heat sink, complete the following steps. Heat-sink Thermal sensor clip Microprocessor 1. Install the microprocessor: Attention: Do not use any tools or sharp objects to lift the locking lever on the microprocessor socket.
  • Page 160 Attention: Handle the microprocessor only by its edges. Do not touch the contacts on the bottom of the microprocessor or in the microprocessor socket. Touching these contacts might result in permanent damage to the system board. d. Remove the cover from the bottom of the microprocessor. Microprocessor Alignment marks Microprocessor...

  • Page 161: Thermal Grease

    c. Make sure that the thermal material is still on the bottom of the heat sink; then, align and place the heat sink on top of the microprocessor in the retention bracket, thermal material side down. Press firmly on the heat sink. d.
  • Page 162 0.02 mL of thermal grease Microprocessor 5. Use the thermal-grease syringe to place 9 uniformly spaced dots of 0.02 mL each on the top of the microprocessor. The outermost dots must be within approximately 5 mm of the edge of the microprocessor, to ensure uniform distribution of the grease.

  • Page 163: Removing A Pcie Riser-Card Assembly From The I/O Enclosure

    Removing a PCIe riser-card assembly from the I/O enclosure To remove a PCIe riser-card assembly from the I/O enclosure, complete the following steps. Two-slot riser card I/O enclosure 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71.

  • Page 164: Installing A Pcie Riser-Card Assembly In The I/O Enclosure

    Installing a PCIe riser-card assembly in the I/O enclosure To install a PCIe riser-card assembly in the I/O enclosure, complete the following steps. Two-slot riser card I/O enclosure 1. Touch the static-protective package that contains the PCIe riser-card assembly to any unpainted metal surface on the outside of the I/O enclosure; then, remove the PCIe riser-card assembly from the package.

  • Page 165: Removing A Power-Supply Paddle Card From The System-Board Tray

    Removing a power-supply paddle card from the system-board tray To remove a power-supply paddle card from the system-board tray, complete the following steps. Power-supply paddle card System-board tray 1. Read the safety information that begins on page vii and “Installation guidelines” on page 71.

  • Page 166: Installing A Power-Supply Paddle Card In The System-Board Tray

    Installing a power-supply paddle card in the system-board tray To install a power-supply paddle card in the system-board tray, complete the following steps. Power-supply paddle card System-board tray 1. Touch the static-protective package that contains the power-supply paddle card to any unpainted metal surface on the outside of the system-board tray; then, remove the power-supply paddle card from the package.

  • Page 167: Removing The System-Board Tray

    Removing the system-board tray After replacement, you must either update the system-board tray with the latest firmware or restore the pre-existing firmware from a diskette or CD image. Note: See “System-board layouts” on page 7 for the locations of the connectors on the system board.
  • Page 168 3. If an expansion enclosure is installed, remove it (see “Removing an expansion enclosure from a system-board tray” on page 73); otherwise, remove the system-board tray cover (see “Removing the system-board tray cover” on page 121). 4. Remove the hard disk drives, if any are installed (see “Removing and installing a hard disk drive”...

  • Page 169: Installing The System-Board Tray

    Installing the system-board tray To install a system-board tray, complete the following steps. Note: You might have to remove component fillers or covers before you can install some components. 1. Reinstall the microprocessors and heat sinks (see “Installing a microprocessor and heat sink”...
  • Page 170 6. Install the hard disk drive bracket and cable assembly (see “Removing and installing a one-bay or four-bay hard disk drive bracket and cable assembly” on page 108). 7. Reinstall the 2.5-inch hot-swap drive cage, if you removed one (see “Installing a 2.5-inch hot-swap drive cage”...

  • Page 171: Chapter 5. Configuration Information And Instructions

    To update the firmware, you might need to use an external USB CD-RW/DVD drive such as the IBM and Lenovo part number 73P4515 or 73P4516. To use an external USB CD-RW/DVD drive to update the firmware, complete the following steps: 1.

  • Page 172: Using The Bios Configuration Utility Program

    Using the BIOS configuration utility program Use the BIOS configuration utility program to perform the following tasks: v View configuration information v View and change assignments for devices and I/O ports v Set the date and time v Set and change passwords v Set the startup characteristics and the order of startup devices v Set and change settings for advanced hardware features v View and clear event logs...
  • Page 173 BMC controller. The IP address of the BMC is set in the IP Address field. Users can then use ® this IP address for remote management of the BMC, using IBM Director or an IPMI 2.0 compliant management tool.

  • Page 174: Passwords

    The ASU program supports scripting environments through a batch-processing mode. For more information and to download the ASU program, go to http://www.ibm.com/systems/support/. System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide...

  • Page 175: Using The Pxe Boot Agent Utility Program

    Using the PXE boot agent utility program Use the Preboot Execution Environment (PXE) boot agent utility program to enable or disable operating-system wake-up support. Note: The server does not support changing the network boot protocol or specifying the startup order of devices through the PXE boot agent utility program.

  • Page 176: Using The Lsi Logic Configuration Utility Program

    Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click Hardware upgrades.

  • Page 177: Starting The Lsi Logic Configuration Utility Program

    Note: To update the firmware and BIOS code for an optional ServeRAID controller, you might need to use an external USB CD-RW/DVD drive such as the IBM and Lenovo part number 73P4515 or 73P4516. For more information, see “Firmware updates” on page 155.

  • Page 178: Creating A Mirrored Pair Of Scsi Hard Disk Drives

    Notes: 1. Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 2. To install the device driver for the Ethernet controller, you might need to use an external USB CD-RW/DVD drive such as the IBM and Lenovo part number 73P4515 or 73P4516.

  • Page 179: Updating Ibm Director

    Updating IBM Director If you plan to use IBM Director to manage the server, you must check for the latest applicable IBM Director updates and interim fixes. To install the IBM Director updates and any other applicable updates and interim fixes, complete the following steps.
  • Page 180 System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide...

  • Page 181: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your product or optional device, and whom to call for service, if it is necessary.

  • Page 182: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM ® systems, optional devices, services, and support. The address for IBM System x ® and xSeries information is http://www.ibm.com/systems/x/. The address for IBM iDataPlex information is http://www.ibm.com/systems/x/hardware/idataplex/...

  • Page 183: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 184: Trademarks

    Trademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: FlashCopy System x IBM (logo) i5/OS TechConnect Active Memory iDataPlex Tivoli Active PCI IntelliStation Tivoli Enterprise Active PCI-X NetBAY Update Connector...

  • Page 185: Important Notes

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.

  • Page 186: Battery Return Program

    IBM en el sitio web de IBM http://www.ibm.com/ibm/recycle/us/index.shtml y http://www.ibm.com/ibm/ environment/products/index.shtml. Notice: This mark applies only to countries within the European Union (EU) and Norway. This appliance is labeled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE).
  • Page 187 United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 188: German Ordinance For Work Gloss Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 189: Industry Canada Class A Emission Compliance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.

  • Page 190: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Korean Class A warning statement System x iDataPlex dx340 Types 6385, 6386, 6389, 7831, 7832, and 7834: Problem Determination and Service Guide...

  • Page 191: Index

    31 configuration Ethernet connector 4 minimum 57 Ethernet controller, troubleshooting 56 connectors Ethernet transmit/receive activity LED 4 Ethernet 4 expansion enclosure memory 7 installing 74 operator panel 4 removing 73 SAS hard disk drives 7 © Copyright IBM Corp. 2011...
  • Page 192 IBM Director, updating 163 power-supply paddle card 118 IBM Support Line 166 important notices 2 installing 2.5-inch hot-swap drive cage 97 2U chassis 124 fan assembly 2U chassis top cover 83 installing 2x2 2.5-inch hot-swap SAS backplane 126...
  • Page 193 memory module (continued) power-supply paddle card removing 106 installing in an expansion enclosure 118 specifications 3 installing in the system-board tray 150 supported 3 removing from an expansion enclosure 117 memory problems 26 replacing in the system-board tray 149 messages problems beep 12 Ethernet controller 56...
  • Page 194 removing (continued) tools, diagnostic 11 system-board tray trademarks 168 2U chassis 75 troubleshooting tables 23 3U chassis 77 turning off system-board tray 6 system-board tray cover 121 turning on the server 5 removing from an expansion enclosure TÜV gloss statement 172 power-supply paddle card 117 replacing in the system-board tray power-supply paddle card 149...
  • Page 196 Part Number: 90Y5677 Printed in USA (1P) P/N: 90Y5677...

This manual is also suitable for:

X idataplex dx340 6385X idataplex dx340 7831X idataplex dx340 6386X idataplex dx340 7832X idataplex dx340 6389X idataplex dx340 7834

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