IBM System x iDataPlex dx360 M2 Problem Determination And Service Manual page 79

Table 2. DSA Preboot messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 4, "Parts listing," on page 109 to determine which components are customer replaceable units (CRU) and
which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained
service technician.
Message
number Component
201-802-xxx Memory
201-803-xxx Memory
201-804-xxx Memory
Test State Description
Memory Test Aborted Test canceled:
the end address
in the E820
function is less
than 16 MB.
Memory Test Aborted Test canceled:
could not
enable the
processor
cache.
Memory Test Aborted Test canceled:
the memory
controller buffer
request failed.
Action
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that all DIMMs are enabled in the
Setup utility.
4. Make sure that the server firmware is at the
latest level. The installed firmware level is shown
in the diagnostic event log in the Firmware/VPD
section for this component. For more
information, see "Firmware updates" on page
213.
5. Run the test again.
6. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at the
latest level. The installed firmware level is shown
in the diagnostic event log in the Firmware/VPD
section for this component. For more
information, see "Firmware updates" on page
213.
4. Run the test again.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
1. Turn off and restart the system.
2. Run the test again.
3. Make sure that the server firmware is at the
latest level. The installed firmware level is shown
in the diagnostic event log in the Firmware/VPD
section for this component. For more
information, see "Firmware updates" on page
213.
4. Run the test again.
5. If the failure remains, go to the IBM Web site for
more troubleshooting information at
http://www.ibm.com/systems/support/
supportsite.wss/docdisplay?brandind=5000008
&lndocid=SERV-CALL.
Chapter 3. Diagnostics
63