Page 1 System x iDataPlex dx360 M2 Types 6313, 6380, 6385, 6386, 7321, 7323, 7831, and 7834 Problem Determination and Service Guide...
Page 3 System x iDataPlex dx360 M2 Types 6313, 6380, 6385, 6386, 7321, 7323, 7831, and 7834 Problem Determination and Service Guide...
Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 235, the Environmental Notices and User's Guide, and the Warranty and Support Information document on the IBM Documentation CD. Eighth Edition (November 2011) ©...
Page 6 3U chassis ..... . . 158 Removing an IBM virtual media key ....160 Installing an IBM virtual media key .
Page 7 Removing an I C multiplexer card ....162 Installing an I C multiplexer card ....163 Removing a memory module .
Page 8 Hardware service and support ....234 IBM Taiwan product service ....234 Appendix B.
Page 9: Safety
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2011...
Page 10: Guidelines For Trained Service Technicians
Use the information in this section to help you identify potential unsafe conditions in an IBM product on which you are working. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 11: Safety Statements
v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
Page 12 2. First, remove power cords from outlet. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4. Remove all cables from devices. 5. Turn device ON. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 13 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 14 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 15 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 16 System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 17: Chapter 1. Start Here
The documentation that comes with your operating system and software also contains troubleshooting information. Diagnosing a problem Before you contact IBM or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server: 1.
Page 18 Under Product support, click System x. c) Under Popular links, click Software and device drivers. d) Click System x iDataPlex dx360 M2 server to display the list of downloadable files for the server. You can install code updates that are packaged as an UpdateXpress System Pack or UpdateXpress CD image.
Page 19 Go to http://www.ibm.com/systems/support/. b) Under Product support, click System x. c) From the Product family list, select System x iDataPlex dx360 M2 server. d) Under Support & downloads, click Documentation, Install, and Use to search for related documentation.
Page 20: Undocumented Problems
If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by IBM. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no diagnostics LEDs or log entries indicate a hardware component failure, contact IBM or an approved warranty service provider for assistance.
Page 21: Chapter 2. Introduction
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 22: Notices And Statements In This Document
1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click Publications lookup. 4. From the Product family menu, select System x iDataPlex dx360 M2 server and click Go. Notices and statements in this document The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBM Documentation CD.
Page 23: Features And Specifications
Features and specifications The following information is a summary of the features and specifications of the hardware. Depending on the hardware configuration, some features might not be available, or some specifications might not apply. Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.”...
Page 24: Operator Panel Controls, Connectors, And Leds
System-error LED: When this LED is lit, it indicates that a system error has occurred. The source of the error is logged in the system-event log that is accessed in the Setup utility. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 25: Rear View
Locator LED: This LED can be lit remotely by the system administrator to aid in visually locating the system-board tray. In an IPMI environment, the system administrator can light the LED by using the IPMI chassis identify command. Hard disk drive activity LED: When this LED is lit or flashing, it indicates that an associated hard disk drive is in use.
Page 26: Turning On The System-Board Tray
System-board layouts The following illustrations show the connectors, jumpers, and LEDs on the system board. Note: The illustrations in this document might differ slightly from your hardware. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 27: System-Board Connectors
System-board connectors The following illustration shows the connectors on the system board. Chapter 2. Introduction...
Page 28: System-Board Jumpers
Pins 2 and 3: Clear the CMOS data UEFI boot recovery (JP2) v Pins 1 and 2: Normal (default) v Pins 2 and 3: Use the secondary page during startup System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 29: System-Board Leds And Controls
System-board LEDs and controls Note: Any error LED can be lit after ac power has been removed from the system-board tray so that you can isolate a problem. After ac power has been removed from the system-board tray, power remains available to these LEDs for up to 90 seconds.
Page 30 When this LED is lit, it indicates that the server is connected to an ac power source and that the power supply has supplied the 5–volt standby voltage to the system board. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 31: Chapter 3. Diagnostics
To update the firmware, you might have to use an external USB CD-RW/DVD drive such as the IBM and Lenovo part number 73P4515 or 73P4516. To run the Setup utility or the Dynamic System Analysis (DSA) Preboot, you must have the following...
Page 32: Post
1. Update the system firmware (see “Firmware updates” on page 213). 2. (Trained service technician only) Remove and replace the affected microprocessor (error LED is lit) with a supported type. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 33 3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the logs and no DIMM...
Page 34 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10.
Page 35 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 36 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different memory channel or microprocessor (see “Installing a...
Page 37 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10.
Page 38 4. Remove both adapters from the riser card. 5. Replace the following components one at a time, in the order shown, restarting the system-board tray each time: a. Riser card b. (Trained service technician only) System board System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 39 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 40 2. Update the IMM firmware. 3. Make sure that the IMM key is seated and not damaged. 4. (Trained service technician only) Replace the system board. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 41: Event Logs
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 42: Viewing Event Logs Through The Setup Utility
Preboot or to download a DSA Preboot CD image, go to http://www.ibm.com/ systems/support/supportsite.wss/docdisplay?lndocid=SERV-DSA &brandind=5000008 or complete the following steps. Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
Page 43: Checkout Procedures
2. In the navigation pane, click IBM System x and BladeCenter Tools Center. 3. Expand Tools reference, expand Configuration tools, expand IPMI tools, and click IPMItool. For an overview of IPMI, go to http://publib.boulder.ibm.com/infocenter/systems/ index.jsp?topic=/liaai/ipmi/liaaiipmi.htm or complete the following steps: 1.
Page 44: Performing The Basic Checkout Procedure
If the system-board tray is running, turn off the system-board tray. b. Check all installed devices for compatibility. c. Turn on the system-board tray. If the system-board tray does not start, see “Troubleshooting tables” on page 31. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 45: Performing The Advanced Checkout Procedure
d. Record any POST error messages that are displayed on the monitor. If an error is displayed, look up the first error in “POST error messages” on page e. Check the system-error LED on the system-board tray operator panel. If it is lit, check the system-event log.
Page 46 Yes: The symptom has changed, see “Solving undetermined problems” on page 106 to continue troubleshooting. v No: Go to step 12. 12. (Trained service technician only) Replace the system-board tray. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 47: Troubleshooting Tables
Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find a problem in these tables, see “Running the diagnostic programs” on page 40 for information about testing the system-board tray. If you have just added new software or a new optional device and the system-board tray is not working, complete the following steps before you use the troubleshooting tables: 1.
Page 48 Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 49: Intermittent Problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 50: Keyboard Or Mouse Problems
3. Replace the following components one at a time, in the order shown, restarting the system-board tray each time: a. Keyboard or mouse b. (Trained service technician only) System-board tray System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 51: Memory Problems
Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 52: Optional-Device Problems
2. If the device comes with test instructions, use those instructions to test the now. device. 3. Reseat the failing device. 4. Replace the failing device. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 53: Power Problems
Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 54: Serial-Device Problems
2. If you receive any error messages while you use the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem. 3. Contact your place of purchase of the software. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 55: Universal Serial Bus (Usb) Port Problems
DSA is a system information collection and analysis tool that you can use to provide information to IBM service and support to aid in the diagnosis of the system problems.
Page 56: Running The Diagnostic Programs
You can output all of the collected information as a compressed XML file that you can send to IBM service and support, view the information locally through a generated text report file, or copy the log to a removable media and view the log from a Web browser.
Page 57: Diagnostic Text Messages
In the DSA GUI, select DSA error log from the System Information page. You can send the DSA event log file to IBM service and support to aid in diagnosing the server problems or you can use the DSA CLI copy command to copy the log to an external USB device.
Page 58 (Trained service technician only) Microprocessor board b. (Trained service technician only) Microprocessor 9. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 59 (Trained service technician only) Microprocessor board b. (Trained service technician only) Microprocessor 11. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL. Chapter 3. Diagnostics...
Page 60 (Trained service technician only) Microprocessor board b. (Trained service technician only) Microprocessor 9. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 61 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 62 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 63 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 64 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 65 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 66 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 67 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 68 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 69 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 70 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 71 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 72 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 6. Run the test again. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 73 8. (Trained service technician only) Replace the system board. 9. Reconnect the system to power and turn on the system. 10. Run the test again. 11. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 74 8. (Trained service technician only) Replace the system board. 9. Reconnect the system to the power source and turn on the system. 10. Run the test again. 11. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 75 9. (Trained service technician only) Replace the system board. 10. Reconnect the system to the power source and turn on the system. 11. Run the test again. 12. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 76 8. (Trained service technician only) Replace the system board. 9. Reconnect the system to the power source and turn on the system. 10. Run the test again. 11. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 77 9. (Trained service technician only) Replace the system board. 10. Reconnect the system to the power source and turn on the system. 11. Run the test again. 12. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 78 For more CBAR address information, see “Firmware updates” on page 213. 4. Run the test again. 5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 79 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 5. Run the test again. 6. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 80 Firmware/VPD completed. section for this component. For more information, see “Firmware updates” on page 213. 4. Run the test again. 5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL. 201-806-xxx...
Page 81 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 4. Run the test again. 5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 82 8. Re-enable all memory in the Setup utility (see “Using the Setup utility” on page 214). 9. Run the test again. 10. Replace the failing DIMM. 11. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 83 5. Turn off and restart the system if necessary to recover from a hung state. 6. Run the memory diagnostics to identify the specific failing DIMM. 7. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 84 For the latest level of DSA code, go to http://www.ibm.com/support/ docview.wss?uid=psg1SERV-DSA. 3. Run the test again. 4. Run the standard memory test to validate all memory. 5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL. 202-901-xxx...
Page 85 Firmware/VPD section for this component. For more information, see “Firmware updates” on page 213. 8. Run the test again. 9. Replace the CD/DVD drive. 10. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 86 3. Turn off and restart the system. v Read/ Write 4. Run the test again. Test 5. Replace the CD/DVD drive. v Self-Test 6. If the failure remains, go to the IBM Web site for Messages more troubleshooting information at and actions http://www.ibm.com/systems/support/ apply to all supportsite.wss/docdisplay?brandind=5000008...
Page 87 6. Run the test again. 7. Replace the CD/DVD drive. 8. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL. 215-902-xxx Optical Drive...
Page 88 6. Run the test again. 7. Replace the CD/DVD drive. 8. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 89 2. Reseat the all drives. 3. Run the test again. 4. Make sure that the firmware is at the latest level. 5. Run the test again. 6. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 90 Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component. 4. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 91 Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component. 5. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 92 Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of the failing component. 4. If the failure remains, go to the IBM Web site for more troubleshooting information at http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL.
Page 93: Clearing Cmos Memory
“Using the Setup utility” on page 214 for information). Updating (flash-updating) the server firmware Periodically, IBM makes new levels of server firmware available on the Web. Always check http://www.ibm.com/systems/support/ for the latest level of server firmware, device drivers, documentation, and hints and tips. You can use one of the following methods to update (flash-update) the server firmware on the system-board tray: v Download the server firmware update file directly to the hard disk drive.
Page 94: System-Event Log
2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click System x iDataPlex dx360 M2 server to display the matrix of downloadable files. 5. Select the applicable file for your operating system and the file type for the medium that you want to use;...
Page 95: Integrated Management Module Error Messages
Integrated management module error messages The following table describes the possible integrated management module error messages and suggested actions to correct the detected problems. Table 3. Integrated management module error messages v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
Page 96 2. Make sure that the heat sink for microprocessor n is installed correctly. 3. (Trained service technician only) Replace microprocessor n. (n = microprocessor number) System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 97 Table 3. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 98 A user has modified the Ethernet No action; information only. from %1 to %2 by user %3. port data rate. (%1 = CIM_Ethernet Port.Speed; %2 = CIM_EthernetPort.Speed; %3 = user ID) System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 99 Table 3. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 100 Try to update the firmware again. for user %3. (%1 = component from the interface and CIM_ManagedElement. IP address has failed. ElementName; %2 = Web or LegacyCLI; %3 = user ID) System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 101 Table 3. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 102 Error for One of the DIMMs occurred. in the correct sequence and have on Memory Subsystem One the same size, type, speed, and of the DIMMs. technology (see “Installing a memory module” on page 164). System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 103 Severity Description Action Memory Logging Limit Error The memory logging limit has been 1. Check the IBM support website Reached for DIMM All reached. for an applicable retain tip or DIMMs on Memory firmware update that applies to Subsystem All DIMMs.
Page 104 210). 6. (Trained Service technician only) Replace the affected microprocessor (see “Removing a microprocessor and heat sink” on page 197 and “Installing a microprocessor and heat sink” on page 199). System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 105 Severity Description Action Memory Logging Limit Error The memory logging limit has been 1. Check the IBM support website Reached for DIMM One of reached. for an applicable retain tip or the DIMMs on Memory firmware update that applies to Subsystem One of the this memory error.
Page 106 4. If the problem follows the DIMM, replace the failing DIMM (see “Removing a memory module” on page 163 and “Installing a memory module” on page 164). (Continued on the next page) System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 107 Table 3. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 108 4. If the problem follows the DIMM, replace the failing DIMM (see “Removing a memory module” on page 163 and “Installing a memory module” on page 164). (Continued on the next page) System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 109 Table 3. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 110 4. If the problem follows the DIMM, replace the failing DIMM (see “Removing a memory module” on page 163 and “Installing a memory module” on page 164). (Continued on the next page) System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 111 Table 3. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 112 DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU). System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 113 3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is recorded in the...
Page 114 OS Watchdog response %1 Info A user has enabled or disabled an No action; information only. by %2. OS Watchdog. (%1 = Enabled or Disabled; %2 = user ID) System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 115 Table 3. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 116 2. Make sure that the heat sink for microprocessor n is installed correctly. 3. (Trained service technician only) Replace microprocessor n. (n = microprocessor number) System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 117 Table 3. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 118 Error A drive has been removed. Reseat hard disk drive n. been removed from unit (n = hard disk drive number). Drive 0 Status. (n = hard disk drive number) System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 119 Table 3. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 120: Hard Disk Drives
If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 121: Solving Sas Hard Disk Drive Problems
Table 3. Integrated management module error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing,” on page 109 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 122: Solving Ethernet Controller Problems
Solving undetermined problems If the diagnostic tests did not diagnose the failure or if the system-board tray is inoperative, use the information in this section. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 123 If you suspect that a software problem is causing failures (continuous or intermittent), see “Software problems” on page 38. Damaged data in CMOS memory or damaged server firmware can cause undetermined problems. To reset the CMOS memory, use the clear CMOS jumper to override the power-on password and clear the CMOS memory;...
Page 124: Problem Determination Tips
Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup See Appendix A, “Getting help and technical assistance,” on page 233 for information about calling IBM for service. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 125: Chapter 4. Parts Listing
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 126: Dx360 M2 Type 6380, 7321, And 7323 System-Board Tray Components
IBM 160 GB High IOPS SS Class SSD PCIe Adapter 46M0886 Qlogic single-port Fibre Channel PCIe adapter 00Y5626 Qlogic double-port Fibre Channel PCIe adapter 00Y5627 Qlogic single-port iSCSI host bus PCIe adapter 39Y6148 System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 127 Table 4. CRUs and FRUs, Type 6380, 7321, and 7323 (continued) CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) Qlogic double-port iSCSI host bus adapter 42C1772 Qlogic single-port Fibre Channel 8 Gb host bus adapter 00Y5628 Qlogic dual-port Fibre Channel 8 Gb host bus adapter 00Y5629...
Page 128 49Y4560 Microprocessor filler 46D1375 Thermal grease 41Y9292 Switch cable 00KA591 1 PM SATA 1x cable 44T0647 4 PM SATA 4 1x cable 44T0672 4 PM SATA to 4x cable 44T0674 System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 129: Type 6313, 6385, And 7831 2U Chassis Components
If you need help with your order, call the toll-free number that is listed on the retail parts page, or contact your local IBM representative for assistance. Type 6313, 6385, and 7831 2U chassis components The following replaceable components are available for the Type 6313, 6385, and 7831 2U chassis.
Page 130 Type 6313, 6385, and 7831 2U chassis 44W4790 Rail kit 44W4793 Enterprise rack rail kit 44W4794 2U Label kit 44W4849 Three-connector Y power cable 39M5501 Two-connector straight power cable 39M5503 System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 131: Type 6386 And 7834 3U Chassis Components
Type 6386 and 7834 3U chassis components The following replaceable components are available for the Type 6386 and 7834 3U chassis. Table 6. CRUs and FRUs, Type 6386 and 7834 CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2)
Page 132: I/O Enclosure Components
Table 7. CRUs and FRUs, I/O enclosures configured with 2.5-inch hot-swap hard disk drives CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) Power-supply paddle card domain B 39Y7311 System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 133: I/O Enclosures Configured With 3.5-Inch Simple-Swap Hard Disk Drives
Table 7. CRUs and FRUs, I/O enclosures configured with 2.5-inch hot-swap hard disk drives (continued) CRU part CRU part FRU part Index Description number number number (Tier 1) (Tier 2) C multiplexer card 44W4832 2x2 2.5-inch SAS/SATA backplane 44E8765 I/O enclosure 46C6929 PCIe adapter (see Table 4 on page 110 for the supported adapters) PCIe adapter bay cover...
Page 134: Storage Enclosure Components
Four-bay hard disk drive bracket and cable assembly, SATA 4 to 4x 44T0674 Four-bay hard disk drive bracket and cable assembly, SAS 4 to 4x 44T0675 3.5-inch simple-swap drive filler panel 44W4802 System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 135: Consumable Parts
Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 136 Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 137 IBM power cord part number Used in these countries and regions 39M5081 110 - 120 V Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico,...
Page 138 System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 139: Chapter 5. Removing And Replacing Server Components
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
Page 140: System Reliability Guidelines
Returning a device or component If you are instructed to return a device or component, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 141: Removing The System-Board Tray Cover
Removing the system-board tray cover To remove the system-board tray cover, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. 2. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis”...
Page 142: Removing The System-Board Tray From A 2U Chassis
In this situation, the chassis continues to operate normally, because the power supply and fans are designed to operate independently. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 143: Installing The System-Board Tray In A 2U Chassis
1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. 2. If the system-board tray is operating, shut down the operating system; then, press the power-control button to turn off the system-board tray (see “Turning off the system-board tray”...
Page 144: Removing The System-Board Tray From A 3U Chassis
4. Remove the 3U chassis from the iDataPlex rack (see “Removing a 3U chassis from a Type 7825 iDataPlex rack” on page 190). System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 145: Installing The System-Board Tray In A 3U Chassis
5. Press on the two release latches at the top-rear edge of the top-cover assembly; then, slide the top-cover assembly toward the rear of the 3U chassis and remove it. 6. Remove the storage-riser-card assembly and ServeRAID SAS controller (see “Removing a storage-riser-card assembly, ServeRAID SAS controller, and battery cable interposer card from a 3U chassis”...
Page 146 If you are installing a different system-board tray from the one that you removed, you might have to configure the system-board tray using the Setup utility. See “Using the Setup utility” on page 214 for more information. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 147: Removing An Expansion Enclosure From A System-Board Tray
Removing an expansion enclosure from a system-board tray To remove an expansion enclosure from a system-board tray, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. 2. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis”...
Page 148: Installing An Expansion Enclosure On A System-Board Tray
2U chassis” on page 127). Removing and replacing consumable parts and Tier 1 CRUs Replacement of consumable parts and Tier 1 CRUs is your responsibility. If IBM installs a consumable part or Tier 1 CRU at your request, you will be charged for the installation.
Page 149: Removing The 2U Chassis Fan Assembly
Removing the 2U chassis fan assembly To remove the 2U chassis fan assembly, complete the following steps. Fan assembly 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. 2. If the chassis that contains the fan assembly is installed in an iDataPlex rack, remove it (see “Removing the 2U chassis from a Type 7825 iDataPlex rack”...
Page 150: Installing The 2U Chassis Fan Assembly
5. Install the chassis in the iDataPlex rack (see “Installing the 2U chassis in a Type 7825 iDataPlex rack” on page 187). 6. Install any system-board trays that you removed (see “Installing the system-board tray in a 2U chassis” on page 127). System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 151: Removing The 2U Chassis Fan-Assembly Top Cover
Removing the 2U chassis fan-assembly top cover To remove the 2U chassis fan-assembly top cover, complete the following steps. Top cover Release buttons 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. 2. If the chassis is installed in an iDataPlex rack, remove it (see “Removing the 2U chassis from a Type 7825 iDataPlex rack”...
Page 152: Removing The 3U Chassis Top Cover
4. If you are instructed to return the 3U chassis top cover, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 153: Installing The 3U Chassis Top Cover
Installing the 3U chassis top cover To install the 3U chassis top cover, complete the following steps. 1. Make sure that no wires are protruding and might interfere with the cover. 2. Orient the cover over the rear of the chassis so that the retention tabs on the cover align with the tabs in the chassis.
Page 154: Installing The Battery
Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 155: Removing And Installing A Hard Disk Drive
1. Follow any special handling and installation instructions that come with the battery. 2. Tilt the battery so that you can insert it into the socket on the side opposite the battery clip. 3. Press the battery down into the socket until it clicks into place. Make sure that the battery clip holds the battery securely.
Page 156 2. If the system-board tray is operating, shut down the operating system; then, press the power-control button to turn off the system-board tray (see “Turning off the system-board tray” on page 10 for more information). System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 157 3. Remove the filler panel from the drive bay. 4. Slide the retention tab and pull the drive out of the drive bay. 5. If you are instructed to return the drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a 2.5-inch simple-swap hard disk drive or solid-state drive To install a 2.5-inch simple-swap hard disk drive or solid-state drive, complete the...
Page 158 Installing a 3.5-inch simple-swap hard disk drive To install a 3.5-inch simple-swap hard disk drive, complete the following steps. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 159: Removing The Pcie Adapter Bay Cover
1. Touch the static-protective package that contains the hard disk drive to any unpainted metal surface on the outside of the chassis or rack; then, remove the hard disk drive from the package. Attention: Do not press on the top of the drive. Pressing the top might damage the drive.
Page 160 5. Install the I/O enclosure on the system-board tray (see “Installing an expansion enclosure on a system-board tray” on page 132). 6. Install the system-board tray in the chassis (see “Installing the system-board tray in a 2U chassis” on page 127). System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 161: Removing The Power Cord
Removing the power cord To remove the power cord, complete the following steps. Plug Mounting mount plate Mounting post Power cord mounting bracket screws Power cord 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. 2.
Page 162: Installing The Power Cord
191). Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 163: Removing A 2.5-Inch Sas/Sata Drive Cage
Removing a 2.5-inch SAS/SATA drive cage To remove a 2.5-inch SAS/SATA drive cage, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. 2. If hard disk drives are installed in the 2.5-inch SAS/SATA drive cage that you plan to remove, make a note of where the drives are installed;...
Page 164: Installing A 2.5-Inch Sas/Sata Drive Cage
4. Install the system-board tray in the chassis (see “Installing the system-board tray in a 2U chassis” on page 127). 5. Install the hard disk drives, if you removed any (see “Installing a 2.5-inch hot-swap hard disk drive” on page 140). System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 165: Removing The 3U Chassis Fan Assembly
Removing the 3U chassis fan assembly To remove the 3U chassis fan assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. 2. If the 3U chassis is installed in an iDataPlex rack, remove it (see “Removing a 3U chassis from a Type 7825 iDataPlex rack”...
Page 166: Installing The 3U Chassis Fan Assembly
8. Install the 3U chassis in the iDataPlex rack (see “Installing the 3U chassis top cover” on page 137). Removing and installing an adapter The following section describes how to remove and replace PCIe adapters. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 167 Important: The maximum power consumption from all supply voltages for a single PCIe slot is the same as specified in PCI Local Bus Specification Revision 2.3 for conventional slots (25 W). To ensure that a ServeRAID-MR10i adapter or ServeRAID-BR10i adapter works correctly in your UEFI-based server, make sure that the adapter firmware is at the latest level.
Page 168 Removing an adapter from the system-board tray To remove a PCIe adapter from the system-board tray, complete the following steps. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 169 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. 2. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis” on page 126 or “Removing the system-board tray from a 3U chassis”...
Page 170 2U chassis” on page 127 or “Installing the system-board tray in a 3U chassis” on page 129). Note: To complete the installation of the PCIe adapter, see the documentation that comes with the adapter for device-driver and configuration information. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 171 Removing the mini-SAS RAID controller To remove the mini-SAS RAID controller, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. 2. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis”...
Page 172: Removing The Battery Holder, Serveraid Li-Ion Battery, And Charge Circuit From A 3U Chassis
Removing the battery holder, ServeRAID Li-Ion battery, and charge circuit from a 3U chassis To remove the battery holder, ServeRAID Li-Ion battery, and charge circuit from a 3U chassis, complete the following steps. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 173 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. 2. If the 3U chassis is installed in an iDataPlex rack, remove it (see “Removing a 3U chassis from a Type 7825 iDataPlex rack” on page 190). 3.
Page 174: Installing The Battery Holder, Serveraid Li-Ion Battery, And Charge Circuit In A 3U Chassis
Note: See the Environmental Notices and User's Guide on the IBM Documentation CD for environmental notices. Installing the battery holder, ServeRAID Li-Ion battery, and charge...
Page 175 2. Align the ServeRAID Li-Ion battery and charge circuit and press together until the tab snaps in place. Connect the cable from the ServeRAID Li-Ion battery to the charge circuit. 3. Align the standoffs on the charge circuit with the tray and press together until the tabs snap in place to secure the assembly.
Page 176: Removing An Ibm Virtual Media Key
11. Install the top cover (see “Installing the 3U chassis top cover” on page 137). 12. Install the 3U chassis in the iDataPlex rack (see “Installing the 3U chassis top cover” on page 137). Removing an IBM virtual media key System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 177 To remove an IBM virtual media key, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. 2. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis”...
Page 178: Installing An Ibm Virtual Media Key
Installing an IBM virtual media key To install an IBM virtual media key, complete the following steps. 1. Align the virtual media key with the connector. 2. Press on the virtual media key until it is firmly seated in the connector and make sure that the retention clip engages the virtual media key.
Page 179: Installing An I C Multiplexer Card
3. Remove the I/O enclosure from the system-board tray (see “Removing an expansion enclosure from a system-board tray” on page 131). 4. Carefully set the I/O enclosure on a flat, static-protective surface. 5. Make a note of where the cables are attached to the I C multiplexer card;...
Page 180: Installing A Memory Module
Channel 0 1, 2, and 3 9, 10, and 11 Channel 1 4, 5, and 6 12, 13, and 14 Channel 2 7 and 8 15 and 16 System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 181 v The DIMM options that are available are 1 GB, 2 GB, and 4 GB. The system-board tray supports a minimum of 1 GB and a maximum of 64 GB of system memory. Note: The amount of usable memory will be reduced depending on the system configuration.
Page 182: Memory
Table 14 and Table 15 on page 167 show the installation sequence for installing DIMMs in memory-mirroring mode. Table 14. Microprocessor 1 memory-mirroring DIMM installation sequence Microprocessor number Pair DIMM connectors 3, 6 2, 5 1, 4 System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 183 Table 15. Microprocessor 2 memory-mirroring DIMM installation sequence Microprocessor number Pair DIMM connectors 11, 14 10, 13 9, 12 – To support memory mirroring, the DIMMs in each pair must match but the pairs can be different from each other. For example, the first pair of DIMMs must match and the second pair of DIMMs must match;...
Page 184: Removing And Installing A One-Bay Or Four-Bay Hard Disk Drive Bracket And Cable Assembly
4. If you are removing the hard disk drive bracket and cable assembly from an I/O enclosure, complete the following steps: System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 185 a. Remove the I/O enclosure from the system-board tray and set it on a flat, static-protective surface (see “Removing an expansion enclosure from a system-board tray” on page 131). b. If a hard disk drive is installed in the I/O enclosure, remove it (see “Removing a 3.5-inch simple-swap hard disk drive”...
Page 186 7. Press inward on the hard disk drive bracket and cable assembly release latches; then, lift the hard disk drive bracket and cable assembly off the mounting tabs and out of the storage enclosure. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 187: Removing A Pcie Riser-Card Assembly From The System-Board Tray
8. If you are instructed to return the hard disk drive bracket and cable assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a four-bay hard disk drive bracket and cable assembly To install a four-bay hard disk drive bracket and cable assembly in the storage enclosure, complete the following steps.
Page 188: Installing A Pcie Riser-Card Assembly In The System-Board Tray
Installing a PCIe riser-card assembly in the system-board tray To install a PCIe riser-card assembly in the system-board tray, complete the following steps. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 189: Removing A Power Supply From A 2U Chassis
1. Touch the static-protective package that contains the PCIe riser-card assembly to any unpainted metal surface on the outside of the system-board tray; then, remove the PCIe riser-card assembly from the package. 2. Install the PCIe adapter, if you removed one (see “Installing an adapter in the system-board tray”...
Page 190: Installing A Power Supply In A 2U Chassis
Removing a power supply from a 3U chassis To remove a power supply from a 3U chassis, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 191 2. If the 3U chassis is installed in an iDataPlex rack, remove it (see “Removing a 3U chassis from a Type 7825 iDataPlex rack” on page 190). 3. Remove the top cover (see “Removing the 3U chassis top cover” on page 136). 4.
Page 192: Installing A Power Supply In A 3U Chassis
1. Touch the static-protective package that contains the power supply to any unpainted metal surface on the outside of the 3U chassis; then, remove the power supply from the package. 2. Lower the power supply into the 3U chassis. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 193 3. Install the retention bracket. Note: Make sure that the clips on the side of the chassis secure the retention bracket and that the bracket presses firmly against the tabs on the power supply. Clips Tabs 4. Install the system-board tray in the 3U chassis (see “Installing the system-board tray in a 3U chassis”...
Page 194: Removing A Power-Supply Paddle Card From An Expansion Enclosure
168). 6. Make a note of where cables are attached to the power-supply paddle card; then, disconnect them. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 195: Installing A Power-Supply Paddle Card In An Expansion Enclosure
7. Remove the four screws that secure the power-supply paddle card to the expansion enclosure and save them for future use. 8. Lift the power-supply paddle card out of the expansion enclosure. 9. If you are instructed to return the power-supply paddle card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 196: Removing A Storage Enclosure
168). 6. If you are instructed to return the storage enclosure, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 197: Installing A Storage Enclosure
Installing a storage enclosure To install a storage enclosure, complete the following steps. 1. Carefully set the storage enclosure on a flat, static-protective surface. 2. Install the hard disk drive bracket and cable assembly (see “Removing and installing a one-bay or four-bay hard disk drive bracket and cable assembly” on page 168).
Page 198 6. Turn the storage-riser-card assembly to access the ServeRAID SAS controller. 7. Pull the controller from the connector on the storage-riser-card assembly. 8. Disconnect the battery cable from the battery cable interposer card. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 199: Installing A Storage-Riser-Card Assembly, Serveraid Sas Controller, And Battery Cable Interposer Card In A 3U Chassis
9. If you are removing the battery cable interposer card, remove the screw that secures the battery cable interposer card to the ServeRAID SAS controller and lift the card from the connector. 10. Remove the storage-riser-card assembly, ServeRAID SAS controller, and battery cable interposer card from the 3U chassis.
Page 200: Removing And Replacing Frus
9. Install the 3U chassis in the iDataPlex rack (see “Installing the 3U chassis top cover” on page 137). Removing and replacing FRUs FRUs must be installed only by trained service technicians. Note: The illustrations in this document might differ slightly from your hardware. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 201: Removing A 2X2 2.5-Inch Sas/Sata Backplane
Removing a 2x2 2.5-inch SAS/SATA backplane To remove a 2x2 2.5-inch SAS/SATA backplane from the I/O enclosure, complete the following steps. 2x2 2.5-inch hot-swap SAS/SATA backplane Locating pin holes 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123.
Page 202: Removing The 2U Chassis From A Type 7825 Idataplex Rack
To remove the 2U chassis from a Type 7825 iDataPlex rack, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 203: Installing The 2U Chassis In A Type 7825 Idataplex Rack
2. If the chassis contains a system-board tray that is operating, shut down the operating system; then, press the power-control button to turn off the system-board tray (see “Turning off the system-board tray” on page 10 for more information). 3. Remove any installed system-board trays (see “Removing the system-board tray from a 2U chassis”...
Page 204: Removing The 3U Chassis Hard Disk Drive Backplane
3U chassis” on page 174). 9. Disconnect the cables from the hard disk drive backplane, remove the 10 screws, and remove the hard disk drive backplane from the 3U chassis. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 205: Installing The 3U Chassis Hard Disk Drive Backplane
10. If you are instructed to return the hard disk drive backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the 3U chassis hard disk drive backplane To install the 3U chassis hard disk drive backplane, complete the following steps. 1.
Page 206: Removing A 3U Chassis From A Type 7825 Idataplex Rack
6. Set the 3U chassis on a flat, static-protective surface. 7. If you are instructed to return the 3U chassis, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 207: Installing A 3U Chassis In A Type 7825 Idataplex Rack
Installing a 3U chassis in a Type 7825 iDataPlex rack To install the 3U chassis in a Type 7825 iDataPlex rack, complete the following steps. 1. Align the 3U chassis with the rails on the iDataPlex rack; then, slide the 3U chassis into the rack until it is fully seated.
Page 208: Removing A Front-Panel Assembly
8. If you are instructed to return the front-panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 209: Installing A Front-Panel Assembly
Installing a front-panel assembly To install a front-panel assembly, complete the following steps. 1. Press the front-panel assembly into the front of the system-board tray and make sure that it is secure. 2. Connect the front-panel assembly cables to the system board and power-supply paddle card and close the cable retention latches.
Page 210: Installing An I/O Enclosure Configured With 2.5-Inch Hot-Swap Hard Disk Drives
Installing an I/O enclosure configured with 2.5-inch hot-swap hard disk drives To install an I/O enclosure that is configured with 2.5-inch hot-swap hard disk drives, complete the following steps. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 211: Removing An I/O Enclosure Configured With 3.5-Inch Simple-Swap Hard Disk Drives
1. Install the PCIe riser-card assembly (see “Installing a PCIe riser-card assembly in the I/O enclosure” on page 203). 2. Install the PCIe adapters, if you removed any (see “Installing an adapter in the I/O enclosure” on page 152). 3. Install the I C multiplexer card (see “Installing an I C multiplexer card”...
Page 212: Installing An I/O Enclosure Configured With 3.5-Inch Hot-Swap Hard Disk Drives
Installing an I/O enclosure configured with 3.5-inch hot-swap hard disk drives To install an I/O enclosure that is configured with 3.5-inch hot-swap hard disk drives, complete the following steps. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 213: Removing A Microprocessor And Heat Sink
Power supply paddle card Hard disk drive bracket and I/O enclosure cable assembly 3.5-inch simple-swap hard disk drive PCIe adapter 3.5-inch filler panel PCIe adapter bay cover 2x2 2.5-inch filler panels Two-slot riser card 1. Install the PCIe riser-card assembly (see “Installing a PCIe riser-card assembly in the I/O enclosure”...
Page 214 Use your fingers to gently pull the heat sink off the microprocessor. d. Pull the thermal sensor clip off the heat sink; then, place the heat sink upside down on a clean, flat surface. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 215: Installing A Microprocessor And Heat Sink
Attention: Do not use any tools or sharp objects to lift the release lever on the microprocessor socket. Doing so might result in permanent damage to the system board. Microprocessor retainer Microprocessor release lever 5. Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops in the fully open position (approximately a 135°...
Page 216 Touching these contacts might result in permanent damage to the system board. d. Remove the cover from the bottom of the microprocessor. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 217 Microprocessor Alignment marks Microprocessor socket Microprocessor retainer e. Center the microprocessor over the microprocessor socket. Align the triangle on the corner of the microprocessor with the triangle on the corner of the socket and carefully place the microprocessor into the socket. Attention: v Do not press the microprocessor into the socket.
Page 218 5. Use the thermal-grease syringe to place 9 uniformly spaced dots of 0.02 mL each on the top of the microprocessor. The outermost dots must be within approximately 5 mm of the edge of the microprocessor, to ensure uniform distribution of the grease. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 219: Removing A Pcie Riser-Card Assembly From The I/O Enclosure
Note: If the grease is correctly applied, approximately half of the grease will remain in the syringe. 6. Install the heat sink onto the microprocessor as described in “Installing a microprocessor and heat sink” on page 199. Removing a PCIe riser-card assembly from the I/O enclosure To remove a PCIe riser-card assembly from the I/O enclosure, complete the following steps.
Page 220: Removing A Power-Supply Paddle Card From The System-Board Tray
2U chassis” on page 127). Removing a power-supply paddle card from the system-board tray To remove a power-supply paddle card from the system-board tray, complete the following steps. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 221: Installing A Power-Supply Paddle Card In The System-Board Tray
1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. 2. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis” on page 126 or “Removing the system-board tray from a 3U chassis”...
Page 222: Removing A Power-Supply Paddle Card From A 3U Chassis
4. Disconnect the cables from the power-supply paddle card, remove the four screws, slide the card away from the power supply, and remove the power-supply paddle card from the system-board tray. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 223: Installing A Power-Supply Paddle Card In A 3U Chassis
5. If you are instructed to return the power-supply paddle card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a power-supply paddle card in a 3U chassis To install a power-supply paddle card in a 3U chassis, complete the following steps: 1.
Page 224: Removing The System-Board Tray
Removing the system-board tray Note: See “System-board layouts” on page 10 for the locations of the connectors on the system board. To remove the system-board tray, complete the following steps. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 225 1. Read the safety information that begins on page vii and “Installation guidelines” on page 123. 2. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis” on page 126 or “Removing the system-board tray from a 3U chassis”...
Page 226: Installing The System-Board Tray
If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. To install a system-board tray, complete the following steps. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 227 Note: You might have to remove component fillers or covers before you can install some components. 1. Reinstall the microprocessors and heat sinks (see “Installing a microprocessor and heat sink” on page 199). 2. Reinstall the DIMMs (see “Installing a memory module” on page 164). 3.
Page 228 10. Install the system-board tray in the chassis (see “Installing the system-board tray in a 2U chassis” on page 127 or “Installing the system-board tray in a 3U chassis” on page 129). System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 229: Chapter 6. Configuration Information And Instructions
To update the firmware, you might have to use an external USB CD-RW/DVD drive such as the IBM and Lenovo part number 73P4515 or 73P4516. To run the Setup utility, you must have the following additional hardware:...
Page 230: Using The Setup Utility
To update the firmware, you might have to use an external USB CD-RW/DVD drive such as the IBM and Lenovo part number 73P4515 or 73P4516. To use an external USB CD-RW/DVD drive to update the firmware, complete the following steps: 1.
Page 231 Select this choice to view information about the server. When you make changes through other choices in the Setup utility, some of those changes are reflected in the system information; you cannot change settings directly in the system information. – System Summary Select this choice to view configuration information, including the ID, speed, and cache size of the microprocessors, machine type and model of the server, the serial number, the system UUID, and the amount of installed memory.
Page 232 Run the diagnostic programs to get more information about error codes that occur. See “Running the diagnostic programs” on page 40 for instructions for running the diagnostic programs. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 233: Passwords
Important: If the system-error LED on the front of the server is lit but there are no other error indications, clear the system-event log. Also, after you complete a repair or correct an error, clear the system-event log to turn off the system-error LED on the front of the server.
Page 234: Ibm Advanced Settings Utility Program
IMM settings. The remote presence features provide enhanced systems-management capabilities. In addition, the ASU program provides limited settings for configuring the IPMI function in the IMM through the command-line interface. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 235: Using The Boot Menu Program
The ASU program supports scripting environments through a batch-processing mode. For more information and to download the ASU program, go to http://www.ibm.com/systems/support/. Using the Boot Menu program The Boot Menu program is a built-in, menu-driven configuration utility program that you can use to temporarily redefine the first startup device without changing settings in the Setup utility.
Page 236 You can remotely view and change the UEFI settings, restart the system-board tray, identify the server, and perform other management functions. Any standard Telnet client application can access the SOL connection. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 237: Using The Remote Presence Capability And Blue-Screen Capture
Using the remote presence capability and blue-screen capture The remote presence and blue-screen capture features are integrated functions of the integrated management module (IMM). When the optional IBM Virtual Media Key is installed in the server, it activates full systems-management functions. The virtual media key is required to enable the integrated remote presence and blue-screen capture features.
Page 238: Logging On To The Web Interface
(RAID) arrays. Be sure to use the program as described in this document. Use the LSI Logic Configuration Utility program to perform the following tasks: v Perform a low-level format of a SCSI hard disk drive System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 239 Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click Hardware upgrades.
Page 240: Starting The Lsi Logic Configuration Utility Program
Minus key to change the mirroring value to Hot Spare. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 241: Configuring A Serveraid Controller
To update the firmware and server firmware for an optional ServeRAID controller, you must use the IBM ServeRAID Support CD that comes with the controller. Note: To update the firmware and server firmware for an optional ServeRAID controller, you might have to use an external USB CD-RW/DVD drive such as the IBM and Lenovo part number 73P4515 or 73P4516.
Page 242: Updating Ibm Systems Director
Continue. Updating IBM Systems Director If you plan to use IBM Systems Director to manage the server, you must check for the latest applicable IBM Systems Director updates and interim fixes. To locate and install a newer version of IBM Systems Director, complete the...
Page 243: Updating The Universal Unique Identifier (Uuid)
UEFI-based server. The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the UUID, complete the following steps.
Page 244 ASU provides the corresponding mapping layer. See the Advanced Settings Utility Users Guide for more details. You can access the ASU Users Guide from the IBM Web site. System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 245: Updating The Dmi/Smbios Data
UEFI-based server. The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM Web site. To download the ASU and update the DMI, complete the following steps.
Page 246 Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. Download the Advanced Settings Utility (ASU): a. Go to http://www.ibm.com/systems/support/. b. Under Product support, select System x.
Page 247 The KCS access method uses the IPMI/KCS interface. This method requires that the IPMI driver be installed. Some operating systems have the IPMI driver installed by default. ASU provides the corresponding mapping layer. See the Advanced Settings Utility Users Guide at http:://www-947.ibm.com/ systems/support/supportsite.wss/docdisplay?brandind=5000008 &lndocid=MIGR-55021 for more details.
Page 248 You can also build a bootable media using the applications available through the Tools Center Web site at http://publib.boulder.ibm.com/infocenter/toolsctr/ v1r0/index.jsp. From the left pane, click IBM System x and BladeCenter Tools Center, then click Tool reference for the available tools.
Page 249: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your product or optional device, and whom to call for service, if it is necessary.
Page 250: Getting Help And Information From The World Wide Web
Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x and xSeries information is http://www.ibm.com/systems/x/. The address for IBM iDataPlex information is http://www.ibm.com/systems/x/hardware/idataplex/...
Page 251: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 252: Trademarks
IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first ® ™ occurrence in this information with a trademark symbol ( ), these symbols indicate U.S.
Page 253: Important Notes
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
Page 254: Federal Communications Commission (Fcc) Statement
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 255: Taiwanese Class A Warning Statement
Pascalstr. 100, Stuttgart, Germany 70569 Telephone: 0049 (0)711 785 1176 Fax: 0049 (0)711 785 1283 E-mail: tjahn@de.ibm.com Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Korean Class A warning statement...
Page 256 System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 257: Index
DSA log 26 removing 3U chassis 156 blue-screen capture feature overview 221 electronic emission Class A notice 238 boot manager 219 error codes and messages diagnostic 41 POST/UEFI 16 SAS 105 caution statements 6 system-event log 78 © Copyright IBM Corp. 2011...
Page 258 C multiplexer card 163 connectors 11 memory module 164 installing microprocessor 199 2.5-inch hot-swap 140 one-bay hard disk drive bracket and cable 2.5-inch simple-swap 141 assembly 169 3.5-inch simple-swap 142 System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 259 installing (continued) PCIe adapter bay cover 143 notes 6 power cord 146 notes, important 237 power supply notices 235 2U chassis 174 electronic emission 238 3U chassis 176, 207 FCC, Class A 238 ServeRAID Li-Ion battery notices and statements 6 3U chassis 158 ServeRAID SAS controller 3U chassis 183...
Page 260 168 removing 180 PCIe adapter bay cover 143 storage-riser-card assembly power cord 145 installing power supply 3U chassis 183 2U chassis 173 removing 3U chassis 174 3U chassis 181 System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 261 support, web site 233 virtual media key system board installing 162 jumpers 12 removing 160 LEDs 13 system board layouts 10 system reliability 124 system-board connectors 11 web site system-board tray publication ordering 233 installing 210 support 233 2U chassis 127 support line, telephone numbers 234 3U chassis 129 removing...
Page 262 System x iDataPlex dx360 M2: Problem Determination and Service Guide...
Page 264 Part Number: 00D3199 Printed in USA (1P) P/N: 00D3199...

IBM System x iDataPlex dx360 M2 Problem Determination And Service Manual

Safety

Chapter 1. Start here

Chapter 2. Introduction

Chapter 3. Diagnostics

Important: the DSA Diagnostic Programs Do Not Support USB CD-ROM Drives. if

Chapter 4. Parts Listing

Chapter 5. Removing and Replacing Server Components

Chapter 6. Configuration Information and Instructions

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Quick Links

Related Manuals for IBM System x iDataPlex dx360 M2

Summary of Contents for IBM System x iDataPlex dx360 M2

Table of Contents