Panasonic KX-TD500 System Reference Manual page 277

Voice Mail Service Command and Follow on ID
The KX-TD500 system provides a feature that automatically sends a Follow on ID to the voice mail
system following the voice mail service command. The KX-TD500 system supports 2 sequence for the
voice mail system.
a) Forward to VM sequence
For example, KX-TVP series products have 2 types of services called "AA service" (Automated Attendand
Service) and "VM service" (Voice Mail Service) for each port. These services can be changed by sending
a DTMF signal from the PBX. If the VPS port services is not a "Voice Mail Service", an extension user
transferred to the VPS can't access the VPS as a voice mail system.
The KX-TD500 solves this problem by sending a signal which makes the VPS port a "Voice Mail Service"
when a call is forwarded to the VPS. This sequence is called "Foward to VM Sequence".
Example:
The KX-TD500 and the KX-TVP series VPS are connected by 2 lines and are programmed as an AA
service. The PBX has 2 CO lines and their destinations are the VPS which is programmed by DIL1:1. In
this case, the VPS works as an unattended operator.
When the "Forward to VM Sequence" is programmed as "#6H" and the extension is set to forward the
destination to the VPS, the caller can use the VPS as a voice mail system.
The "Forward to VM Sequence" is programmed as "#6H" (Dial '#', '6' and each
extension's mailbox number). "#6" is the service command which makes
the VPS port works as a VM service.
This sequence depends on your VPS system. Please check the VPS manual.
CO KX-TD500
DIL 1:1
CO
Ext.
Maintenance
Device
3-F-17
VPS
AA
AA
Hunting
Group