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Panasonic KX-TD500 Installation Manual

Digital super hybrid system.
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KX-TD500
DIG
ITAL
SUP
ER
HYB
RID
SYS
TEM
RUN
OFF
LINE
ALA
RM
Please read this manual before connecting the Digital Super Hybrid System
and save this manual for future reference.
Thank you for purchasing the Panasonic Model KX-TD500, Digital Super Hybrid System.
Digital Super Hybrid System

Installation Manual

Panasonic KX-TD500, KXTD500, KX TD500, TD500
www.voicesonic.com
Phone: 877-289-2829

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Table of Contents

   Related Manuals for Panasonic KX-TD500

   Summary of Contents for Panasonic KX-TD500

  • Page 1: Installation Manual

    Digital Super Hybrid System Installation Manual Panasonic KX-TD500, KXTD500, KX TD500, TD500 Please read this manual before connecting the Digital Super Hybrid System and save this manual for future reference. Thank you for purchasing the Panasonic Model KX-TD500, Digital Super Hybrid System.
  • Page 2 Thank you for purchasing the Panasonic Model KX-TD500, Digital Super Hybrid System. Installation Manual...
  • Page 3: System Components

    System Components System Components System Components Table Model Description Shelves KX-TD500 Basic Shelf KX-TD520 Expansion Shelf Extension KX-T96170 HLC (Hybrid Line Circuit) Card Cards KX-T96172 PLC (Proprietary Line Circuit) Card KX-T96174 SLC (Single Line Telephone Circuit) Card KX-T96175 SLC-M (Single Line Telephone Circuit with Message Waiting) Card...
  • Page 4 System Components Note The power supply voltage of the main unit may differ from the values described in this manual depending on the suffix of the model number, please consult your dealer for detailed information. System Components Table Model Description Analog KX-T7020 APT with SP-PHONE (12-CO)
  • Page 5 System Components Trademarks • Microsoft, Windows and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. • Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. •...
  • Page 6: Important Safety Instructions

    Important Safety Instructions Important Safety Instructions SAFETY REQUIREMENTS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product.
  • Page 7 Important Safety Instructions If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.
  • Page 8 If the telephone operates properly, do not reconnect the unit to the line until the trouble has been repaired by an authorized Panasonic Factory Service Center. If the telephone does not operate properly, chances are that the trouble is in the telephone system, and not in the unit.
  • Page 9 Executive or Regional Sales offices. They are NOT equipped to make repairs. Product service Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your authorized Panasonic dealer for detailed instructions. The serial number of this product may be found on the label affixed to the bottom of the unit.
  • Page 10 Introduction Introduction This Installation Manual is designed to serve as an overall technical reference for the Panasonic Digital Super Hybrid System, KX-TD500. It provides instructions for installing the hardware, and programming the system using the Maintenance Console software for a PC.
  • Page 11 Telephone Company and F.C.C. Requirements and Responsibilities Telephone Company and F.C.C. Requirements and Responsibilities Telephone Company and F.C.C. Requirements and Responsibility Notification to the Telephone Company Customers, before connecting terminal equipment to the telephone network, shall upon request of the Telephone Company, inform the Telephone Company of the particular line(s) to which such connection is made, the F.C.C.
  • Page 12 • Telephone numbers to which the system will be connected • Make: Panasonic • Model: KX-TD500 and KX-TD520 • FCC Registration No.: found on the rear side of the unit • Ringer Equivalence No.: 0.4B •...
  • Page 13 Telephone Company and F.C.C. Requirements and Responsibilities to cause harmful interference in which case the user will be required to correct the interference at his own expense. Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate this device.
  • Page 14: Table Of Contents

    Table of Contents Table of Contents 1 System Outline 1.1 System Highlights ......................20 1.1.1 System Highlights ...................... 20 1.2 System Construction ....................22 1.2.1 Basic System ......................22 1.2.2 System Expansion ...................... 23 1.2.3 System Capacity ......................25 1.3 System Connection Diagram ..................28 1.3.1 System Connection Diagram ..................
  • Page 15 2.8.3 Personal Computer/Printer ..................159 2.9 Auxiliary Connection for Power Failure Transfer ..........163 2.9.1 Auxiliary Connection for Power Failure Transfer.............163 2.10 Starting Up the KX-TD500 System ................165 2.10.1 System Power-Up Procedure...................165 2.10.2 CPU Rotary-Switch Features ..................166 2.10.3 CPU RAM Test .......................170 2.10.4 System Status and LED Indicators................171...
  • Page 16 Table of Contents 3.3.2 Setup Dialog ......................189 3.3.3 Files .......................... 190 3.4 System Administration....................191 3.4.1 System Administration ..................... 191 3.4.2 On-site Administration (Local Connection) ............. 192 3.4.3 Remote Administration (Remote Connection) ............194 3.5 Operational Mode...................... 196 3.5.1 Operational Mode ..................... 196 3.5.2 Interactive Programming - On-site ................
  • Page 17 Table of Contents 4.7 Digital Trunk Details....................266 4.7.1 Digital Trunk Details....................266 4.8 Log File........................270 4.8.1 Log File ........................270 5 Troubleshooting 5.1 Troubleshooting ......................274 5.1.1 Installation .........................274 5.1.2 Connection ........................275 5.1.3 Operation ........................277 5.2 Troubleshooting Guide....................278 5.2.1 Troubleshooting Guide....................278 5.2.2 Troubleshooting via the LED Indicators ..............279 5.2.3 Troubleshooting via Error Log Records..............282 Installation Manual...
  • Page 18 Table of Contents Installation Manual...
  • Page 19: System Outline

    System Outline Section 1 System Outline This section provides general information on the system, including system capacity and specifications. Installation Manual...
  • Page 20: System Highlights

    System Outline 1.1 System Highlights 1.1.1 System Highlights Automatic Route Selection (ARS) Automatically selects the pre-programmed least expensive route for outgoing toll calls. Caller ID Allows the extension user to see the name or telephone number of a caller on the telephone display before answering the call.
  • Page 21 Allows incoming calls to be distributed uniformly to a specific group of extensions called UCD Group. VPS Integration The system supports Voice Processing Systems with in-band DTMF signaling as well as DPT integration. The Panasonic Voice Processing System provides automated attendant, voice mail, interview and custom services. Installation Manual...
  • Page 22: System Construction

    System Outline 1.2 System Construction 1.2.1 Basic System Basic System consists of one Shelf called Basic Shelf and it can be equipped with up to 192 lines (including Extensions and CO lines). D IG IT A IN E Basic Shelf A Basic Shelf is always required.
  • Page 23: System Expansion

    System Outline 1.2.2 System Expansion Building Block System The KX-TD500 system can consist of one, two, or three shelves (Basic and Expansion 1,2). Each shelf contains its own power supply. Expansion Shelf An optional Expansion Shelf consists of its own power supply and 14 Free Slots for mounting any optional cards.
  • Page 24 System Outline System Expansion The KX-TD500 system's capacity can be expanded by installing up to two Expansion Shelves on the Basic Shelf. Fully expanded system (Basic Shelf + Expansion Shelf 1 + Expansion Shelf 2) is called "3- Shelf System."...
  • Page 25: System Capacity

    System Outline 1.2.3 System Capacity The KX-TD500 system can be equipped with up to 512 ports, if expanded to a 3-Shelf System. A Max.192 of CO lines and 448 extensions are available and the total of them should be less than 512 ports.
  • Page 26 System Outline Port Limit of Other Terminals Maximum number of other terminals allowable per system is as shown below. Maximum Port Number Item System Doorphone DSS Console VPS (DPT) Notes • There is a limit of 16 VPS (DPT) ports per shelf. •...
  • Page 27 System Outline Number of Port Model Number Card Name Extension CO Line Others KX-TD50290 PRI23 SLTs and PTs are 8 units altogether. Counted as an SLT resource, when channel type is set to "OPX." An XDP-SLT cannot be used when the port is assigned to the DSS console. 8 BRI Ports 1 PRI Port Card Limit...
  • Page 28: System Connection Diagram

    1.3 System Connection Diagram 1.3.1 System Connection Diagram Central Office Lines L SUP Doorphone 1 Doorphone 2 Doorphone 3 Doorphone 4 (two pair) (two pair) KX-TD500 System Off Premise Extension Power Unit KX-T96186 KX-T7220 KX-T7235 (two pair) (one pair) (two pair) (two pair)
  • Page 29 System Outline KX-T96182 KX-TD50172 CO DID LINE KX-T7240 KX-T7040 KX-T74XX KX-T7441 KX-T7440 KX-T72XX LCOT CO LINE KX-T96180 ELCOT DHLC KX-TD50180 KX-T72XX KX-T74XX KX-T7441 KX-T7440 KX-T7130 KX-T70XX KX-T7240 C.O. CO LINE KX-TD50170 GCOT KX-T96181 Single Line Cordless Phone Telephone Answering KX-T7040 Telephone Data Terminal System with Facsimile...
  • Page 30 System Outline Paging Speaker 1 Amplifier DI GI L SU R HY F LIN Paging Speaker 2 Amplifier Radio Printer Radio To AC Outlet Personal Computer (PC) Installation Manual...
  • Page 31: Service Cards Description

    System Outline 1.4 Service Cards Description 1.4.1 Extension Cards Hybrid Line Circuit (HLC) Card (KX-T96170); This card interfaces Analog Proprietary Telephones (APTs)/Single Line Telephones (SLTs)/ DSS Consoles and the TDM (Time Division Method) bus. It provides 8 APTs/SLTs/DSS Consoles to the system per HLC card. Proprietary Line Circuit (PLC) Card (KX-T96172);...
  • Page 32 System Outline Enlarged Single Line Telephone Circuit with Message Waiting (ESLC) Card (KX- TD50175); This card interfaces Single Line Telephones (SLTs) and the TDM bus. It provides 16 SLTs to the system per ESLC card. It has the capability to turn on/off the message waiting lamp of an SLT.
  • Page 33: Co Trunk Cards

    System Outline 1.4.2 CO Trunk Cards Loop Start Central Office Trunk (LCOT) Card (KX-T96180); This card interfaces 8 central office loop start trunks and the TDM bus. It provides 8 CO lines to the system per LCOT card. With loop start, a line is seized by bridging through a resistance between the tip and ring (both wires) of the telephone line.
  • Page 34 System Outline ISDN Primary Rate Access Interface (PRI23) Card (KX-TD50290); This card interfaces ISDN Primary Access line. (1 circuit/card) A PRI-ISDN line has capacity of 23 voice conversations. Installation Manual...
  • Page 35: Resource Cards

    System Outline 1.4.3 Resource Cards Direct Inward System Access (DISA) Card (KX-T96191); This card interfaces 4 central office trunks arranged for Direct Inward System Access (DISA) and the TDM bus. Automatic Gain Control (AGC) Card (KX-T96193); This card is used to maintain volume of CO-to-CO communication. An electronic circuit which compares the level of an incoming signal with a previously defined standard and automatically amplifies or attenuates that signal so it arrives at its destination at the correct level.
  • Page 36: Other Cards

    System Outline 1.4.4 Other Cards Off-Hook Call Announcement (OHCA) Card (KX-T96136); This card is for Off-Hook Call Announcement feature and is installed on the HLC or PLC card. Doorphone Circuit (DPH) Card (KX-T96161); This card interfaces 4 doorphones and the TDM bus. Up to 4 doorphones per DPH card can be connected to the system.
  • Page 37: Proprietary Telephones

    System Outline 1.5 Proprietary Telephones 1.5.1 Proprietary Telephones The following Panasonic Proprietary Telephones are available with this system. Model Type Hands-free Display PF/F Soft mode KX-T7020 SP-PHONE — 4 (PF) — KX-T7030 SP-PHONE 1-Line 4 (PF) — KX-T7050 MONITOR —...
  • Page 38: Specifications

    System Outline 1.6 Specifications 1.6.1 General Description System Capacity CO lines 192 max. Stations 448 max. Control Method 32-bit CPU with 16-bit Data Bus Switching Non Blocking PCM Time Switch Power Supplies Primary 120 V AC, 60 Hz Secondary Station Supply Volt: 30 V Circuit Volt: 5 V, 15 V Power Failure •...
  • Page 39 System Outline Connector CO lines Amphenol Connector ISDN lines Modular Jack (RJ45) Stations Amphenol Connector Paging Output Pin Jack (RCA JACK) External Music Input Two-conductors Jack (MINIJACK 3.5 mm (9/64 inch) in diameter) Extension Connection Cable Telephones Cable Single Line Telephones 1-pair wire (T, R) KX-T7420, KX-T7425, KX-T7431, KX-T7433, 1-pair wire (D1, D2) or...
  • Page 40: Characteristics

    System Outline 1.6.2 Characteristics Station Loop Limit Analog, Digital Proprietary Telephone 40 ohms Single Line Telephone 600 ohms including set Doorphone 20 ohms Minimum Leakage Resistance 15,000 ohms Maximum Number of Station Instruments per Line 1 for Analog, Digital Proprietary Telephone, or Single Line Telephone 2 by Parallel or eXtra Device Port Connection of a Proprietary Telephone and a Single Line Telephone Ring Voltage...
  • Page 41 System Outline Power Unit Functions Power supply (+5.9 V DC, 15 V DC, GND) for a shelf. Power failure detection. A circuit in power unit detects power failures of +5.9 V DC, 15 V DC, AC Voltage, and 3 power alarm signals are sent to CPU card as DC alarm, AC alarm and Heat alarm. Generation of bell signal.
  • Page 42 System Outline TSW Card Operation A knob for adjusting volume of external paging is turned with a screwdriver from front of TSW card. HLC Card (KX-T96170) Functions Hybrid Line Circuit card is for APT, DSS Console and SLT. (8 extensions/card) Standard SLT interface.
  • Page 43 System Outline SLC Card (KX-T96174) Functions Single Line Telephone Circuit card Standard SLT interface. Maximum loop resistance: 600 ohms. (including SLT) Power supply: +30 V (with current limitation circuit.) 2 DTMF receivers, dial pulse detector. Power Failure Transfer (PFT) by each port. When a power failure occurs, SLT Tip/Ring are led by a PFT relay, but SLT PFT modular and ELCOT/LCOT/GCOT modular should be connected to each other in advance.
  • Page 44 System Outline DHLC Card (KX-TD50170) Functions Standard SLT interface. Power supply: +30 V (with current limitation circuit). 2 DTMF receivers, dial pulse detector. Interface for APT, DPT, DSS Console and VPS (DPT). The interface for the APT, DPT, DSS Console and VPS (DPT) is similar to the DLC card. Interface for OHCA feature with APT (KX-T7130).
  • Page 45 System Outline ESLC Card (KX-TD50175) Functions Enlarged Single Line Telephone Circuit with Message Waiting card (16 extensions/card) Standard SLT interface. Power supply: +30 V (with current limitation circuit) 4 DTMF receivers, and dial pulse detectors. Interface for power failure transfer by ports 1 to 8. When a power failure occurs, SLT Tip/Ring are led by a PFT relay, but SLT PFT modular and LCOT/GCOT/ELCOT modular should be connected to each other in advance.
  • Page 46 System Outline GCOT Card (KX-T96181) Functions Ground Start Central Office Trunk card (8 CO Lines/card) Ground start CO interface. CPC detection, 1 DTMF generator. A way of signaling on subscriber trunks in which one side of the two wire trunk (typically the "Ring"...
  • Page 47 System Outline T1 Digital Trunk Card (KX-T96187) Operation The LED indicator on T1 card lights when the system reset, or T1 card local reset or T1 line fault occurs. ELCOT Card (KX-TD50180) Functions Enlarged Loop Start Central Office Trunk card (8 CO Lines/card) Loop start CO interface.
  • Page 48 System Outline [LED Indication Table for BRI Card (KX-TD50288)] LED No. (Item) Color Status Contents D50 (DC ALM) DC Alarm Normal Card Fault Normal • When the 1st bit of the DIP Switch (SW2) is set to "ON" LED No. (Item) Color Status Contents...
  • Page 49 System Outline • When the 1st bit of the DIP Switch (SW2) is set to "OFF" LED No. (Item) Color Status Contents Green LINE5 Data Link established FLASH LINE5 Layer1 Synchronization established (Detection of Signal) LINE5 No Detection of Signal Green LINE6 Data Link established FLASH...
  • Page 50 System Outline PRI23 Card (KX-TD50290) Operation LED indicator on the PRI23 card lights when the system reset, PRI23 card local reset or PRI23 card fault occurs. [LED Indication Table for PRI23 Card (KX-TD50290)] LED No. (Item) Color Status Contents D19 (FALT) Card Fault Normal D20 (SYNC...
  • Page 51 System Outline DISA Card (KX-T96191) Functions 4 OGM trunks. OGM duration: 30 seconds, OGM Capacitor Backup: 5 days. The number of OGM: 1, Recording Algorithm: ADPCM. 4 CO-to-CO speech paths without amplifier. A CO-to-CO speech path consists of up-path and down-path. Up-path is from call-originate CO to call-answer CO, and 1 DTMF receiver and one speech end detector is connected to it.
  • Page 52 System Outline ERMT Card (KX-TD50197) Functions Modem (V.34 MODEM) for remote administration. ERMT Card (KX-TD50197) Operation The LED indicator on the ERMT card lights when the system reset or ERMT local reset occurs. OHCA Card (KX-T96136) Functions OHCA (Off-Hook Call Announcement) card This card is mounted on HLC card (KX-T96170) or PLC card (KX-T96172).
  • Page 53 System Outline This card is required to utilize "DPT Integration" feature. (Please refer to "Integration, DPT" of Section "1.3 System Features" in the Features Guide.) OPX Power Unit (KX-T96186) Functions Output is Ringing Signal (100 V AC, 20 Hz) and 48 V DC for OPX card. Installation Manual...
  • Page 54 System Outline Installation Manual...
  • Page 55: Installation

    Installation Section 2 Installation This section describes the procedures required to install the KX-TD500 System. Detailed instructions for planning the installation site, installing the shelves and optional cards, and cabling of peripheral equipment are provided. Further information on system expansion and peripheral equipment installation is included.
  • Page 56: Before Installation

    Installation 2.1 Before Installation 2.1.1 Precautions Please read the following notes concerning installation and connection before installing the system. Safety Installation Instructions When installing telephone wiring, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: Never install telephone wiring during a lightning storm.
  • Page 57 Avoid wiring under carpets. Avoid using the same power supply outlet for computers, telexes, and other office equipment. Otherwise, KX-TD500's system operation may be interrupted by the induction noise from such equipment. Please use one-pair telephone wire for extension connection of (telephone) equipment such as Single Line Telephones, data terminals, answering machines, computers, Voice Processing Systems, etc., except Proprietary Telephones (KX-T7220, KX-T7230, KX-...
  • Page 58: Slot Construction

    Installation 2.1.2 Slot Construction Expansion shelf 2 DI GI L SU R HY F LI Expansion shelf 1 Basic shelf Basic shelf Name Number 1 POWER - for Power Unit 2 BS1 (Basic Slot 1) - for CPU card 3 BS2 (Basic Slot 2) - for TSW card 4 FS1 to 12 (Free Slot 1 to 12) - for optional service cards Expansion shelf 1/Expansion shelf 2...
  • Page 59: Guide Plate

    Installation 2.1.3 Guide Plate Screws D IG IT AL R ID O FF Guide Plate LI N Fig.a (Front Side) Upper Guide Rail (Rear Side) Press Upper Latch (Card) Press Lower Latch Card Latch Fig.c Lower Guide Rail Fig.b Before installing the service cards, remove the Guide Plate (See Fig.a) from the upper front side of the basic shelf (and expansion shelf 1 and 2, if provided) by loosening the five screws.
  • Page 60: Amphenol 57je Type Connector

    Installation 2.1.4 Amphenol 57JE type Connector To connect Amphenol 57JE type (screw-attach-type 50-pin connector) to the Option Card, follow the procedure below. The 50-pin connector (jack) on the Option Card has two hook-pins. Remove the upper hook-pin, taking out the screw. To attach the Amphenol 57JE type (plug) to the connector, drive the Accessory Screw at the upper part, and fasten the Accessory Wire Tie around the lower hook-pin and the Amphenol 57JE type, as shown below.
  • Page 61: Installation Of Shelf

    Installation 2.2 Installation of Shelf 2.2.1 Installation of Shelf This subsection describes the installation of the shelf, with information on expanding the capacity of an existing system. Building Block System provides the enlargement of system's ability by installing the optional Expansion Shelf.
  • Page 62: Basic Shelf

    Installation 2.2.2 Basic Shelf Basic Shelf is always required and it can be equipped with up to 192 lines (including Extensions and CO lines). The basic shelf includes top cover and base shelf. The following figure shows a basic system composed of a basic shelf only. D IG IT A IN E...
  • Page 63 Installation Basic Shelf Assembly Top Cover DI G IT AL R HY O FF LI NE Basic Shelf Base Shelf Installation Manual...
  • Page 64 Installation 1. Side Panel (Left) 2. Power Unit 3. Fuse 4. Power Indicator 5. Backup Battery Connector (Connects the Battery Adaptor Cable) 6. Power Switch (Turns ON and OFF the Power of Basic Shelf) 7. Power Supply Cable 8. Front Panel 9.
  • Page 65: Expansion To 2-shelf System

    Installation 2.2.3 Expansion to 2-Shelf System The KX-TD500 System can be expanded to 2-Shelf System by installing the Expansion Shelf 1 on the Basic Shelf. The 2-Shelf system can be equipped with up to 416 lines (including extensions and CO lines).
  • Page 66 Installation Expansion Shelf Assembly 1. Side Panel (Left) 2. Power Unit 3. Power Indicator 4. Power Switch (Turns ON and OFF the Power of Expansion Shelf) 5. Backup Battery Connector (Connects the Battery Adaptor Cable) 6. Fuse 7. Power Supply Cable 8.
  • Page 67 Installation Removing the Panels <Basic Shelf> Disconnect the LED cable (on the top cover) from the LED cable connector (on the basic shelf). Screws Screws D IG IT A S TE O FF LI N A LA LED cable LED cable connector Remove the top cover by loosening the four screws.
  • Page 68 Installation Removing the Panels <Expansion Shelf> Rotate the key on the front panel counterclockwise to unlock. Open the front panel toward you at right angles to the expansion shelf. Remove the front panel by lifting it straight up. Remove the right side panel by loosening the four screws. Remove the left side panel by loosening the four screws.
  • Page 69 Installation Stacking on the Basic Shelf To connect the expansion shelf with basic shelf, place the holes of the expansion shelf exactly on the holes of the basic shelf. Expansion shelf Basic shelf When the holes are placed properly, fix them with the three screws immediately to prevent the expansion shelf from falling down.
  • Page 70 Installation Removing a Part of the Top Cover Remove the part which is located on the back side of the top cover. • This operation is required for ventilation of the cooling fan in the expansion shelf. Note • This part should be removed before stacking the expansion shelf 2 and expansion shelf 3 on the basic shelf.
  • Page 71 Installation Installation of Top Cover To connect the top cover, place the holes of the top cover exactly on the holes of the expansion shelf. Top cover DI GI L SU R HY F LIN Expansion shelf Note • Before installing the top cover, remove a screw as shown in the illustration above. Otherwise the top cover cannot be installed properly.
  • Page 72 Installation Cable Connections <LED Cable/Flat Cable> Plug the LED cable (on the top cover) into the LED cable connector (on the expansion shelf). Plug the flat cable (on the expansion shelf) into the flat cable connector (on the basic shelf). LED cable connector Top cover...
  • Page 73: Expansion To 3-shelf System

    Installation 2.2.4 Expansion to 3-Shelf System The KX-TD500 System can be expanded to 3-Shelf System by installing the Expansion Shelf 2 on the 2-Shelf System. Up to 512 lines (including Extensions and CO lines) can be equipped with 3-Shelf System.
  • Page 74 Installation Stacking on the 2-Shelf System To connect the expansion shelf 2 with 2-Shelf System, place the holes of the expansion shelf 2 exactly on the holes of the expansion shelf 1. Note • Remove the plastic cover on the back cover of the Expansion Shelf 2. Please refer to "Removing Parts on the Top Cover and Back Cover"...
  • Page 75 Installation When the holes are placed properly, fix them with the three screws immediately to prevent the expansion shelf 2 from falling down. Screws Installation Manual...
  • Page 76 Installation Removing Parts on the Top Cover and Back Cover Remove the part which is located on the back side of the top cover. • This operation is required for ventilation of the cooling fan in the expansion shelf. Remove the plastic cover on the back cover of the Expansion Shelf 2. •...
  • Page 77 Installation Installation of Top Cover To connect the top cover, place the holes of the top cover exactly on the holes of the expansion shelf 2. When the holes are placed properly, fix them with the four screws immediately to prevent the top cover from falling down.
  • Page 78 Installation Cable Connections <LED Cable/Flat Cable> Plug the LED cable (on the top cover) into the LED cable connector (on the expansion shelf Plug the flat cable (on the expansion shelf 2) into the flat cable connector (on the basic shelf).
  • Page 79 Installation Cable Connections < Power Supply Cable> Plug the power supply cable (on the Expansion Shelf 2) into the power supply cable connector ("AC OUT 3"). Power supply cable Top cover D IG IT AL R ID O FF LI N Expansion shelf 2 Expansion shelf 1 Basic shelf...
  • Page 80: Ground Wiring

    • The ground wire of the AC cable has an effect against the external noise and lightning strikes, but it may not be enough to protect the KX-TD500 system. A permanent connection between earth and the ground terminal of the KX-TD500 system must be made.
  • Page 81 Installation Move one of the meter probes to the 3rd prong terminal (GND). Either the same reading or a reading of 0 volt should be obtained. If a reading of 0 volt at one terminal and a reading of 108 V AC to 132 V AC at the other terminal is not obtained, the outlet is not properly grounded.
  • Page 82: Fixing On The Floor

    Installation 2.2.6 Fixing on the Floor Setting Out and Drilling 430 mm (14 31/32") (Basic system) 730 mm (26 25/32") (2-Shelf system) 1030 mm (40") (3-Shelf system) 35 mm (1 3/8") 316 mm (12 14/32") (A) 262 mm (A) (10 10/32") 52 mm (2 2/32") Shelf Weight...
  • Page 83 6.4 mm (8/32") Drive the anchor plug into the hole. Note • When fixing the KX-TD500 System to the floor, anchor plugs should always be used to prevent the system from falling over. Fixing on the Floor Attach the two floor-fixing brackets to the basic shelf as shown in the figure below. Fasten each bracket with four screws.
  • Page 84 Installation Position the shelf on the floor. Check the alignment and the level of the shelf. L SU R HY F LIN Fix the shelf securely to the floor using screws and flat washers. Screw Latch Washer Hole Anchor plug Installation Manual...
  • Page 85: Factory-installed Card/unit

    Installation 2.3 Factory-Installed Card/Unit 2.3.1 TSW Card • This card is already inserted at the factory in the "TSW" (Basic Slot 2) in the Basic shelf. "TSW" is marked. Installation Manual...
  • Page 86: Tsw Conference Expansion Card

    Installation 2.3.2 TSW Conference Expansion Card • This card is installed on the TSW card. Connector "CONF" is marked. Connection to the TSW card Insert the 50/56-pin connector (plug) on the TSW CONF card into the 50/56-pin connector (jack) on the TSW card. Install the TSW card into the Basic Slot 2 (BS2).
  • Page 87: Dohca Card

    Installation 2.3.3 DOHCA Card • This card is installed on the TSW card. Connector "DOHCA" is marked. Connection to the TSW card Insert the 40/36-pin connector (plug) on the DOHCA card into the 40/36-pin connector (jack) on the TSW card. Install the TSW card into the Basic Slot 2 (BS2).
  • Page 88 Installation Notes • The OHCA function with DPT needs this card. • The OHCA function with DPT is only provided with a certain type of DPTs, such as KX-T7235 and KX-T7436. • This card is required to implement "DPT Integration" feature. (Please refer to "Integration, DPT"...
  • Page 89: Power Unit

    Installation 2.3.4 Power Unit • Power unit is already inserted at the factory in the "POWER" in the Basic shelf and the Expansion shelf 1, 2. Installation Manual...
  • Page 90: Extension Cards

    Installation 2.4 Extension Cards 2.4.1 HLC Card (KX-T96170) • Insert this card into a free slot. KX-T96170 PUSH "HLC" is marked. Connection of the extension line cord Insert the 50-pin connector (plug) of the extension line cord into the 50-pin connector (jack) on the HLC card.
  • Page 91 Installation Auxiliary connection Please refer to Section "2.9.1 Auxiliary Connection for Power Failure Transfer." Installation Manual...
  • Page 92: Plc Card (kx-t96172)

    Installation 2.4.2 PLC Card (KX-T96172) • Insert this card into a free slot. KX-T96172 PUSH "PLC" is marked. Connection of the extension line cord Insert the 50-pin connector (plug) of the extension line cord into the 50-pin connector (jack) on the PLC card. Please refer to Section "2.1.4 Amphenol 57JE type Connector." Connector type Connector type 50 pins (Amphenol 57JE...
  • Page 93: Slc Card (kx-t96174)

    Installation 2.4.3 SLC Card (KX-T96174) • Insert this card into a free slot. KX-T96174 PUSH "SLC" is marked. Connection of the extension line cord Insert the 50-pin connector (plug) of the extension line cord into the 50-pin connector (jack) on the SLC card. Please refer to Section "2.1.4 Amphenol 57JE type Connector." Connector type Connector type 50 pins (Amphenol 57JE...
  • Page 94: Slc-m Card (kx-t96175)

    Installation 2.4.4 SLC-M Card (KX-T96175) • Insert this card into a free slot. KX-T96175 SLC-M PUSH "SLC-M" is marked. Connection of the extension line cord Insert the 50-pin connector (plug) of the extension line cord into the 50-pin connector (jack) on the SLC-M card.
  • Page 95: Opx Card (kx-t96185)

    Installation 2.4.5 OPX Card (KX-T96185) • Insert this card into a free slot. KX-T96185 PUSH "OPX" is marked. Connection to private lines Single Line Telephone 22 AWG: Under 9.6 km (6 miles) R:Ring T:Tip View of TEL Jack (CO) OPX Port No.1 OPX Port No.2 OPX Port No.3 OPX Port No.4...
  • Page 96 Installation Connection to public lines R:Ring T:Tip View of TEL Jack (CO) OPX Central Office Line Use 2- conductor wiring cord. OPX Card Insert the modular plug of the Single Line Telephone Line cord (2-conductor wiring) into the modular jack on the OPX card. Connection to the OPX Power Unit (KX-T96186) 9-pin Connector (plug)
  • Page 97 Installation Primary Power Fuse If the Power Indicator light goes out, replace the Primary Power Fuse after solving the problem. Fuse holder Rear Installation Manual...
  • Page 98: Dhlc Card (kx-td50170)

    Installation 2.4.6 DHLC Card (KX-TD50170) • Insert this card into a free slot. KX-TD50170 DHLC PUSH "DHLC" is marked. Connection of the extension line cord Insert the 50-pin connector (plug) of the extension line cord into the 50-pin connector (jack) on the DHLC card.
  • Page 99: Dlc Card (kx-td50172)

    Installation 2.4.7 DLC Card (KX-TD50172) • Insert this card into a free slot. KX-TD50172 PUSH "DLC" is marked. Connection of the extension line cord Insert the 50-pin connector (plug) of the extension line cord into the 50-pin connector (jack) on the DLC card. Please refer to Section "2.1.4 Amphenol 57JE type Connector." Connector type Connector type 50 pins (Amphenol 57JE...
  • Page 100: Eslc Card (kx-td50175)

    Installation 2.4.8 ESLC Card (KX-TD50175) • Insert this card into a free slot. KX-TD50175 ESLC PUSH "ESLC" is marked. Connection of the extension line cord Insert the 50-pin connector (plug) of the extension line cord into the 50-pin connector (jack) on the ESLC card.
  • Page 101: Maximum Cabling Distance Of The Extension Line Cord (twisted Cable)

    Installation 2.4.9 Maximum cabling distance of the extension line cord (twisted cable) 26 AWG: Under 140 m (460 feet) 24 AWG: Under 229 m (750 feet) 22 AWG: Under 360 m (1180 feet) DSS Console ITAL LINE 26 AWG: Under 140 m (460 feet) 24 AWG: Under 229 m (750 feet) Proprietary Telephone 22 AWG: Under 360 m (1180 feet)
  • Page 102: Extension Connection Of Kx-a204 (cable)/kx-a205 (clip Terminal)

    Installation 2.4.10 Extension Connection of KX-A204 (Cable)/KX-A205 (Clip Terminal) This KX-A204 (cable) enables you to connect 8 extensions to the KX-TD500 System. When you want to connect 8 extensions to the connector (KX-A205), two of KX-A205 are required. Please connect KX-A204 (Cable) to KX-A205 (Clip Terminal) as follows. Please refer to Section "2.4.11 Cable Pin Numbers for Extension Lines."...
  • Page 103: Cable Pin Numbers For Extension Lines

    Installation 2.4.11 Cable Pin Numbers for Extension Lines 1) HLC/PLC/DHLC/SLC/SLC-M (except for Canada) Card Between Clip Terminal and the system (HLC/PLC/DHLC/SLC/SLC-M) Conn. Pin Cable Color Clip No. Number of Dot Extension Line ORN-RED ORN-BLK YEL-RED No.1 YEL-BLK GRN-RED GRN-BLK GRY-RED GRY-BLK WHT-RED No.2...
  • Page 104 Installation Between Clip Terminal and the system (HLC/PLC/DHLC/SLC/SLC-M) Conn. Pin Cable Color Clip No. Number of Dot Extension Line ORN-RED ORN-BLK YEL-RED No.6 YEL-BLK GRN-RED GRN-BLK GRY-RED GRY-BLK WHT-RED No.7 WHT-BLK ORN-RED ORN-BLK YEL-RED YEL-BLK GRN-RED No.8 GRN-BLK GRY-RED GRY-BLK WHT-RED Not used WHT-BLK...
  • Page 105 Installation Between Clip Terminal and extensions (HLC/PLC/DHLC/SLC/SLC-M) Conn. Pin Cable Color Clip No. Extension Line WHT-BLU BLU-WHT WHT-ORN No.1 ORN-WHT WHT-GRN GRN-WHT WHT-BRN BRN-WHT WHT-SLT No.2 SLT-WHT RED-BLU BLU-RED RED-ORN ORN-RED RED-GRN No.3 GRN-RED RED-BRN BRN-RED RED-SLT SLT-RED BLK-BLU No.4 BLU-BLK BLK-ORN ORN-BLK...
  • Page 106 Installation Between Clip Terminal and extensions (HLC/PLC/DHLC/SLC/SLC-M) Conn. Pin Cable Color Clip No. Extension Line YEL-BRN BRN-YEL YEL-SLT No.7 SLT-YEL VIO-BLU BLU-VIO VIO-ORN ORN-VIO VIO-GRN No.8 GRN-VIO VIO-BRN BRN-VIO VIO-SLT Not used SLT-VIO • Station wiring (3-pair twisted cabling) Block Terminal 50-Pin Connector Green Line cord...
  • Page 107 Installation Between Clip Terminal and the system (ESLC) Conn. Pin Cable Color Clip No. Number of Dot Extension Line WHT-RED No.5 WHT-BLK ORN-RED No.6 ORN-BLK YEL-RED No.7 YEL-BLK GRN-RED No.8 GRN-BLK GRY-RED No.9 GRY-BLK WHT-RED No.10 WHT-BLK ORN-RED No.11 ORN-BLK YEL-RED No.12 YEL-BLK...
  • Page 108 Installation Between Clip Terminal and the system (ESLC) Conn. Pin Cable Color Clip No. Number of Dot Extension Line YEL-RED Not used YEL-BLK GRN-RED GRN-BLK GRY-RED GRY-BLK WHT-RED WHT-BLK ORN-RED ORN-BLK YEL-RED YEL-BLK GRN-RED GRN-BLK GRY-RED GRY-BLK WHT-RED WHT-BLK C: continuous Between Clip Terminal and extensions (ESLC) Conn.
  • Page 109 Installation Between Clip Terminal and extensions (ESLC) Conn. Pin Cable Color Clip No. Extension Line RED-ORN No.7 ORN-RED RED-GRN No.8 GRN-RED RED-BRN No.9 BRN-RED RED-SLT No.10 SLT-RED BLK-BLU No.11 BLU-BLK BLK-ORN No.12 ORN-BLK BLK-GRN No.13 GRN-BLK BLK-BRN No.14 BRN-BLK BLK-SLT No.15 SLT-BLK YEL-BLU...
  • Page 110 Installation Between Clip Terminal and extensions (ESLC) Conn. Pin Cable Color Clip No. Extension Line YEL-ORN Not used ORN-YEL YEL-GRN GRN-YEL YEL-BRN BRN-YEL YEL-SLT SLT-YEL VIO-BLU BLU-VIO VIO-ORN ORN-VIO VIO-GRN GRN-VIO VIO-BRN BRN-VIO VIO-SLT SLT-VIO • Station wiring (1-pair twisted cabling) Block Terminal 50-Pin Connector Green...
  • Page 111 Installation Between Clip Terminal and the system Conn. Pin Cable Color Clip No. Number of Dot Extension Line GRY-RED No.4 GRY-BLK WHT-RED No.5 WHT-BLK ORN-RED No.6 ORN-BLK YEL-RED No.7 YEL-BLK GRN-RED No.8 GRN-BLK Installation Manual...
  • Page 112 Installation Between Clip Terminal and the system Conn. Pin Cable Color Clip No. Number of Dot Extension Line GRY-RED Not used GRY-BLK WHT-RED WHT-BLK ORN-RED ORN-BLK YEL-RED YEL-BLK GRN-RED GRN-BLK GRY-RED GRY-BLK WHT-RED WHT-BLK ORN-RED ORN-BLK YEL-RED YEL-BLK GRN-RED GRN-BLK GRY-RED GRY-BLK WHT-RED...
  • Page 113 Installation C: continuous Between Clip Terminal and extensions Conn. Pin Cable Color Clip No. Extension Line WHT-BLU No.1 BLU-WHT WHT-ORN No.2 ORN-WHT WHT-GRN No.3 GRN-WHT WHT-BRN No.4 BRN-WHT WHT-SLT No.5 SLT-WHT RED-BLU No.6 BLU-RED RED-ORN No.7 ORN-RED RED-GRN No.8 GRN-RED Installation Manual...
  • Page 114 Installation Between Clip Terminal and extensions Conn. Pin Cable Color Clip No. Extension Line RED-BRN Not used BRN-RED RED-SLT SLT-RED BLK-BLU BLU-BLK BLK-ORN ORN-BLK BLK-GRN GRN-BLK BLK-BRN BRN-BLK BLK-SLT SLT-BLK YEL-BLU BLU-YEL YEL-ORN ORN-YEL YEL-GRN GRN-YEL YEL-BRN BRN-YEL YEL-SLT SLT-YEL VIO-BLU BLU-VIO VIO-ORN...
  • Page 115 Installation • Station wiring (1-pair twisted cabling) 50 Pin Connector Block Terminal SLT with message lamp SLT with message lamp SLT with message lamp Bridging Clips Installation Manual...
  • Page 116 Installation 4) DLC Card Between Clip Terminal and the system (DLC) Conn. Pin Cable Color Clip No. Number of Dot Extension Line ORN-RED No.1 ORN-BLK YEL-RED No.2 YEL-BLK GRN-RED No.3 GRN-BLK GRY-RED No.4 GRY-BLK WHT-RED No.5 WHT-BLK ORN-RED No.6 ORN-BLK YEL-RED No.7 YEL-BLK...
  • Page 117 Installation Between Clip Terminal and the system (DLC) Conn. Pin Cable Color Clip No. Number of Dot Extension Line YEL-RED Not used YEL-BLK GRN-RED GRN-BLK GRY-RED GRY-BLK WHT-RED WHT-BLK ORN-RED ORN-BLK YEL-RED YEL-BLK GRN-RED GRN-BLK GRY-RED GRY-BLK WHT-RED WHT-BLK C: continuous Installation Manual...
  • Page 118 Installation Between Clip Terminal and extensions (DLC) Conn. Pin Cable Color Clip No. Extension Line WHT-BLU No.1 BLU-WHT WHT-ORN No.2 ORN-WHT WHT-GRN No.3 GRN-WHT WHT-BRN No.4 BRN-WHT WHT-SLT No.5 SLT-WHT RED-BLU No.6 BLU-RED RED-ORN No.7 ORN-RED RED-GRN No.8 GRN-RED RED-BRN No.9 BRN-RED RED-SLT...
  • Page 119 Installation Between Clip Terminal and extensions (DLC) Conn. Pin Cable Color Clip No. Extension Line YEL-ORN Not used ORN-YEL YEL-GRN GRN-YEL YEL-BRN BRN-YEL YEL-SLT SLT-YEL VIO-BLU BLU-VIO VIO-ORN ORN-VIO VIO-GRN GRN-VIO VIO-BRN BRN-VIO VIO-SLT SLT-VIO • Station wiring (1-pair twisted cabling) Block Terminal 50-Pin Connector Green...
  • Page 120 Installation Cable color examples orange line The line of pin no.26: ORN-RED white line The line of pin no.25: WHT-BLK black Working pins for the various telephones or DSS Consoles Working Not working Single Line Telephone DSS Console APT without OHCA APT with OHCA (KX-T7130 only) DPT without XDP...
  • Page 121: Parallel Connection Of The Extensions

    2.4.12 Parallel Connection of the Extensions Paralleled Telephone Connection - APT Any Single Line Telephone can be connected on a parallel with Analog Proprietary Telephone as follows: To DHLC card or HLC card Panasonic KX-J66 Modular T-Adaptor USOC RJA2X 2-conductor wiring cord 4-conductor...
  • Page 122 Installation Paralleled Telephone - DPT Any Single Line Telephone can be connected on a parallel with Digital Proprietary Telephone as follows: To DHLC card Panasonic KX-J66 Modular T-Adaptor USOC RJA2X 2-conductor wiring cord 4-conductor wiring cord Digital Proprietary Telephone Single Line Telephone...
  • Page 123: Extra Device Port (xdp) Connection

    Installation 2.4.13 Extra Device Port (XDP) Connection Any Single Line Telephone can be connected on a parallel with Digital Proprietary Telephone as follows: To DHLC card 4-conductor wiring cord 2-conductor wiring cord KX-T7220 KX-T7431 KX-T7433 KX-T7230 KX-T7436 KX-T7235 KX-T7250 KX-T7420 KX-T7425 Digital Proprietary Telephone Single Line Telephone...
  • Page 124: Trunk Cards

    Installation 2.5 Trunk Cards 2.5.1 LCOT Card (KX-T96180) • Insert this card into a free slot. KX-T96180 LCOT PUSH "LCOT" is marked. Connection of the Central Office Line cord (twisted cable) Insert the 50-pin connector (plug) of the Central Office Line cord (twisted cable) into the 50-pin connector (jack) on the LCOT card.
  • Page 125: Gcot Card (kx-t96181)

    Installation 2.5.2 GCOT Card (KX-T96181) • Insert this card into a free slot. KX-T96181 GCOT PUSH "GCOT" is marked. Connection of the Central Office Line cord (twisted cable) Insert the 50-pin connector (plug) of the Central Office Line cord (twisted cable) into the 50- pin connector (jack) on the GCOT card.
  • Page 126: Did Card (kx-t96182)

    Installation 2.5.3 DID Card (KX-T96182) • Insert this card into a free slot. KX-T96182 PUSH "DID" is marked. Connection of the Central Office Line Insert the modular plug of the telephone line cord (2-conductor wiring) into the modular jack on the DID card. A:A-wire B:B-wire View of TEL Jack (CO)
  • Page 127 • The DID port No.4 is equipped with "H" and "L" leads as well as "A-wire" and "B- wire." However, please be sure to use 2-conductor wiring cord for connection. • Make sure to connect the frame of the KX-TD500 System to the earth ground properly to protect the unit.
  • Page 128: T1 Digital Trunk Card (kx-t96187)

    2.5.4 T1 Digital Trunk Card (KX-T96187) Short Jumper Setting Before installing the T1 digital trunk card into the KX-TD500 system, make sure that the short jumper (SW5) is set to the "TD500" side. Otherwise, the T1 digital trunk card will not work with the KX-TD500 system.
  • Page 129 Installation KX-T96187 PUSH "T-1" is marked. Connecting the Central Office Line Insert the RJ-48C plug of the telephone line cord (4-conductor wiring) into the RJ-48C jack (T1 port on the KX-T96187). 22AWG : Under 10 m (33 feet) 24AWG : Under 10 m (33 feet) Receive lead Transmit...
  • Page 130 Installation Cable Pin Numbers to be connected KX-T96187 ↔ CSU KX-T96187 ↔ KX-T96187 8 Pin Modular jack 8 Pin Modular jack on KX-T96187 on KX-T96187 ← ← ← → Transmit Receive Receive Receive lead pair lead pair lead pair lead pair →...
  • Page 131: Elcot Card (kx-td50180)

    Installation 2.5.5 ELCOT Card (KX-TD50180) • Insert this card into a free slot. KX-TD50180 ELCOT PUSH "ELCOT" is marked. Connection of the Central Office Line cord (twisted cable) Insert the 50-pin connector (plug) of the Central Office Line cord (twisted cable) into the 50- pin connector (jack) on the ELCOT card.
  • Page 132: Bri Card (kx-td50288)

    Installation 2.5.6 BRI Card (KX-TD50288) • Insert this card into a free slot. KX-TD50288 PUSH "BRI" is marked. Connecting 4-conductor wiring cord to BRI card. Insert the 8-pin modular (RJ-45) plug into a jack on the BRI card. View of TEL Jack +40V Receive lead...
  • Page 133: Pri23 Card (kx-td50290)

    Installation 2.5.7 PRI23 Card (KX-TD50290) • Insert this card into a free slot 01, 03, 05, 07, 09, 11 or 13. Otherwise, this card does not function. • A maximum of eight KX-TD50290 cards can be installed in the system. KX-TD50290 PRI23 PUSH...
  • Page 134: Central Office Line Connection Of Kx-a204 (cable)/kx-a205 (clip Terminal)

    Central Office Line Connection of KX-A204 (Cable)/KX-A205 (Clip Terminal) for LCOT, GCOT and ELCOT cards This KX-A204 (cable) enables you to connect 8 Central Office lines to the KX-TD500 System. Please connect KX-A204 (Cable) to KX-A205 (Clip Terminal) as follows. Please refer to Section "2.5.9 Cable Pin Numbers for CO Lines."...
  • Page 135: Cable Pin Numbers For Co Lines

    Installation 2.5.9 Cable Pin Numbers for CO Lines Cable Pin Numbers to be connected to Central Office Line for LCOT/GCOT/ELCOT card Conn. Pin Cable Color Clip No. CO Line WHT-BLU No.1 BLU-WHT WHT-ORN No.2 ORN-WHT WHT-GRN No.3 GRN-WHT WHT-BRN No.4 BRN-WHT WHT-SLT No.5...
  • Page 136 Installation Cable Pin Numbers to be connected to Central Office Line for LCOT/GCOT/ELCOT card Conn. Pin Cable Color Clip No. CO Line YEL-BLU BLU-YEL YEL-ORN ORN-YEL YEL-GRN GRN-YEL YEL-BRN BRN-YEL YEL-SLT SLT-YEL VIO-BLU BLU-VIO VIO-ORN ORN-VIO VIO-GRN GRN-VIO VIO-BRN BRN-VIO VIO-SLT SLT-VIO •...
  • Page 137 Installation Cable Pin Numbers to be connected: Between Clip Terminal and the system Conn. Pin Cable Color Clip No. Number of Dot CO Line ORN-RED No.1 ORN-BLK YEL-RED No.2 YEL-BLK GRN-RED No.3 GRN-BLK GRY-RED No.4 GRY-BLK WHT-RED No.5 WHT-BLK ORN-RED No.6 ORN-BLK YEL-RED...
  • Page 138 Installation Between Clip Terminal and the system Conn. Pin Cable Color Clip No. Number of Dot CO Line YEL-RED YEL-BLK GRN-RED GRN-BLK GRY-RED GRY-BLK WHT-RED WHT-BLK ORN-RED ORN-BLK YEL-RED YEL-BLK GRN-RED GRN-BLK GRY-RED GRY-BLK WHT-RED WHT-BLK C: continuous Installation Manual...
  • Page 139 Installation Between Clip Terminal and CO Lines Conn. Pin Cable Color Clip No. CO Line WHT-BLU No.1 BLU-WHT WHT-ORN No.2 ORN-WHT WHT-GRN No.3 GRN-WHT WHT-BRN No.4 BRN-WHT WHT-SLT No.5 SLT-WHT RED-BLU No.6 BLU-RED RED-ORN No.7 ORN-RED RED-GRN No.8 GRN-RED RED-BRN Not used BRN-RED RED-SLT...
  • Page 140 Installation Between Clip Terminal and CO Lines Conn. Pin Cable Color Clip No. CO Line YEL-GRN GRN-YEL YEL-BRN BRN-YEL YEL-SLT SLT-YEL VIO-BLU BLU-VIO VIO-ORN ORN-VIO VIO-GRN GRN-VIO VIO-BRN BRN-VIO VIO-SLT SLT-VIO • Central Office Line Wiring 50-Pin Connector Block Terminal CO Line 1 CO Line 2 CO Line 3...
  • Page 141: Resource Cards

    Installation 2.6 Resource Cards 2.6.1 DISA Card (KX-T96191) • Insert this card into a free slot. KX-T96191 DISA PUSH "DISA" is marked. Installation Manual...
  • Page 142: Agc Card (kx-t96193)

    Installation 2.6.2 AGC Card (KX-T96193) • Insert this card into a free slot. KX-T96193 PUSH "AGC" is marked. Installation Manual...
  • Page 143: Rmt Card (kx-t96196)

    Installation 2.6.3 RMT Card (KX-T96196) • Insert this card into a free slot. KX-T96196 PUSH "RMT" is marked. Installation Manual...
  • Page 144: Ermt Card (kx-td50197)

    2.6.4 ERMT Card (KX-TD50197) • Insert this card into a free slot. KX-TD50197 ERMT PUSH "ERMT" is marked. Jumper Switch When installing the KX-TD500 System in the United States, ERMT Jumper Switch should be set as follows: ON/OFF Installation Manual...
  • Page 145: Other Cards

    Installation 2.7 Other Cards 2.7.1 CPU Card (KX-TD50101) • Install this card into the Basic Slot 1 (BS1). SYSTEM "CPU" is marked. Installation Manual...
  • Page 146: Ohca Card (kx-t96136)

    Installation 2.7.2 OHCA Card (KX-T96136) • This card is installed on the HLC card or PLC card. connector (5-pin) connector (9-pin) connector (4-pin) OHCA "OHCA" is marked. Connection to the HLC card (KX-T96170) Insert the connector (plug) on the OHCA card into the connector (jack) on the HLC card. Install the HLC card into a free slot.
  • Page 147 Installation Notes • Two extensions are available for the OHCA function with one OHCA card. Please see Page 149. • The OHCA function for APT is only provided with the following APT: KX-T7130. Connection to the PLC card (KX-T96172) Make sure that the extensions which use OHCA function have OHCA cards. Insert the connector (plug) on the OHCA card into the connector (jack) on the PLC card.
  • Page 148 Installation Wiring Table Conn. Pin Cable Color Clip No. Extension OHCA Extension WHT-BLU BLU-WHT WHT-ORN No.1 ORN-WHT WHT-GRN GRN-WHT NO 1 WHT-BRN BRN-WHT WHT-SLT No.2 SLT-WHT RED-BLU BLU-RED RED-ORN ORN-RED RED-GRN No.3 GRN-RED RED-BRN BRN-RED NO 2 RED-SLT SLT-RED BLK-BLU No.4 BLU-BLK BLK-ORN...
  • Page 149 Installation Conn. Pin Cable Color Clip No. Extension OHCA Extension YEL-BRN BRN-YEL YEL-SLT No.7 SLT-YEL VIO-BLU BLU-VIO NO 4 VIO-ORN ORN-VIO No.8 VIO-GRN GRN-VIO VIO-BRN BRN-VIO VIO-SLT Not used SLT-VIO Connection of the Analog Proprietary Telephone: KX-T7130. T: Tip D1: Data 1 P1: 3-Pair Voice R: Ring D2: Data 2...
  • Page 150: Dph Card (kx-t96161)

    Installation 2.7.3 DPH Card (KX-T96161) • Insert this card into a free slot. KX-T96161 PUSH "DPH" is marked. Maximum cabling distance of the Doorphone and the Door Opener line. 26 AWG: Under 70 m (230 feet) 24 AWG: Under 113 m (370 feet) ITAL LINE 22 AWG: Under 180 m (590 feet)
  • Page 151 Installation Installation of the Doorphone (KX-T30865) Loosen the screw to separate the doorphone into two halves. screw Install the base cover to the wall with two screws. • Two kinds of screws are included. Please choose one according to your wall type. Please refer to the following.
  • Page 152 Installation Wiring of the Doorphone (user-supplied) Connect the DPH Card to the terminal box using a 4-conductor modular connector. Connect the wires of doorphone 1 to the red and green screws of the terminal box 1. Connect the wires of doorphone 2 to the yellow and black screws of the terminal box 1. Connect the wires of doorphone 3 to the red and green screws of the terminal box 2.
  • Page 153 Installation Connection to Door Openers (user-supplied) Set the door opener paired with the doorphone. Door opener 1 Door opener 2 Door opener 3 Door opener 4 DPH Card (KX-T96161) door opener 1 doorphone 1 Installation Manual...
  • Page 154 Installation doorphone 1 Paired door opener 1 doorphone 2 Paired door opener 2 doorphone 3 Paired door opener 3 doorphone 4 Paired door opener 4 Note • The following extensions are available to unlock the door opener: (1) The extensions specified as the destination of the doorphone calls by System Programming.
  • Page 155: Caller Id Card (kx-td193)

    Installation 2.7.4 Caller ID Card (KX-TD193) • This card is installed on the ELCOT card. connector (8-pin) "CID" is marked. connector (22-pin) Connection to the ELCOT card (KX-TD50180) Before connecting the Caller ID card (KX-TD193) to the ELCOT card (KX-TD50180), please replace the spacers on the Caller ID card with the short type spacers included in the package.
  • Page 156 Installation Note • Four CO lines are available for the Caller ID service with one Caller ID card. Installation Manual...
  • Page 157: Peripheral Equipment

    Installation 2.8 Peripheral Equipment 2.8.1 External Pager (Paging Equipment) Up to two paging equipment (user-supplied) can be connected to the system as illustrated below. Use an RCA connector. · Output impedance: 600Ω Speaker Amplifier Paging equipment 1 Speaker TSW Card Amplifier Paging equipment 2 EPG1...
  • Page 158: External Music Source

    The KX-TD500 System provides Music on Hold and Background Music. External Music Source (e.g., radio) can be used by connecting it to the KX-TD500 System. Up to two external music sources (user-supplied) can be connected to the system as illustrated below.
  • Page 159: Personal Computer/printer

    Installation 2.8.3 Personal Computer/Printer The KX-TD500 System is equipped with two RS-232C ports (see diagram below). Various devices can be connected, but the following limitations apply: System (PC) Programming..PROG port only. SMDR..SMDR port only. CTI application..either port (but not both).
  • Page 160 Installation Pin Configuration (PROG/SMDR) Pin No. Signal Name Circuit Type (Serial Interface) Clear To Send (No Connection) DR (DSR) Data Set Ready Signal Ground Data Carrier Detect ER (DTR) Data Terminal Ready Serial Interface (RS-232C) signals Frame Ground (FG); Connects to the unit frame and the earth ground conductor of the AC power cord. Transmitted Data (TXD);..(output) Conveys signals from the unit to the printer.
  • Page 161 Installation F LIN R HY L SU Personal Computer (PC) Serial Interface (RS-232C) • Connect the RS-232C connector of the Personal Computer to the "PROG." • Cables must be shielded and the maximum length of the cable is 2 m (6.5 feet). •...
  • Page 162 Installation Connection Chart 2 (25-pin Connector) RS-232C port (PROG/SMDR) on the Basic Shelf RS-232C port on the PC/Printer (25-pin) Circuit Type Circuit Type Signal Name Pin No. Pin No. Signal Name (Serial Interface) (Serial Interface) SD (TXD) RD (RXD) (No Connection) DR (DSR) ER (DTR) Installation Manual...
  • Page 163: Auxiliary Connection For Power Failure Transfer

    The Auxiliary Connection (Please refer to the illustration below) is required to implement this feature. Notes • The KX-TD500 System switches the current connection to the Auxiliary Connection automatically when the power supply dies. • While DC power is provided by the backup batteries when the AC power fails, the KX- TD500 System does not switch the current connection to the Auxiliary Connection.
  • Page 164 Installation Note • PLC and DLC cards (Extension cards) are not available for Power Failure Transfer. Connection of Central Office Line and Extensions 50-pin Connector 50-pin Connector Modular Jack 1 Modular Jack 2 Modular Jack 3 Central Office Line cards Extension cards Installation Manual...
  • Page 165: Starting Up The Kx-td500 System

    Installation 2.10 Starting Up the KX-TD500 System 2.10.1 System Power-Up Procedure Complete and check all installation procedures before connecting the AC power supply cable (packaged separately). First insert the AC power supply cable into the AC power supply cable connector on the back of the basic shelf as shown below.
  • Page 166: Cpu Rotary-switch Features

    Installation 2.10.2 CPU Rotary-Switch Features LED 1 (CPU failure) LED 2 (Battery power down) RESET button Operation Switch: 0 to 9 (MODE) System Switch: 0 to 9 (SYSTEM) Operation Switch (MODE) – 1/2 Switch Position Explanation Operation Mode Starts up the system with current system programming data On-line* Reserved for future use (Functions same as "0")
  • Page 167 Installation Operation Switch (MODE) – 2/2 Switch Position Explanation Operation Mode Reserved for future use On-line* (Functions same as "0") Call Processing mode It is available to perform System Programming but call processing and functional tests are not available in this mode. System Switch (SYSTEM) All reserved.
  • Page 168 Installation Operation Sequence for System Starting Up Starting up the system with default values After installing the optional cards required, execute the following procedures. START MODE=5 Off-line Mode (Assigns default values) SYSTEM=0 Power ON reset or Press the RESET button "OFF-LINE"...
  • Page 169 Installation Starting up the system with system data programmed by Maintenance PC, or using the saved data. After installing the optional cards required, execute the following procedures. START MODE=4 Off-line Mode SYSTEM=0 Power ON reset or Press the RESET button "OFF-LINE"...
  • Page 170: Cpu Ram Test

    Installation 2.10.3 CPU RAM Test The KX-TD500 executes a testing of CPU RAM reading and writing when powered on. If no errors are detected, the system continues booting to the On-line or Off-line procedure. When an error is detected in CPU RAM, the LED1 of CPU card flashes. You need to fix the CPU card in this case.
  • Page 171: System Status And Led Indicators

    Installation 2.10.4 System Status and LED Indicators There are three LEDs located on the Top Cover. These LEDs indicate the system operation status. Top Cover D IG IT A IN E OFF LINE ALARM "RUN" LED (Green) Indicates whether the system is running or not. Turns green when the system is running normally.
  • Page 172: Cpu Jumper Switch Setting

    Installation 2.10.5 CPU Jumper Switch Setting Jumper Switch Jumper Switch When installing the KX-TD500 System in the United States, CPU Jumper Switch should be set as follows: ON/OFF Installation Manual...
  • Page 173: Lightning Protectors

    Installation 2.11 Lightning Protectors 2.11.1 Lightning Protectors Overview A lightning protector is a device to be installed on a CO line to prevent a dangerous surge from entering the building and damaging equipment. A dangerous surge can occur if a telephone line comes in contact with a power line. Trouble due to lightning surges has been showing a steady increase with the development of electronic equipment.
  • Page 174 Installation Outside Installation (Main Building) Protectors (Another Building) Ter- Main minal Unit Board Lightning Protector Ground If you install an extension outside of the main building, the following precautions are recommended: Install the extension wire underground. Use a conduit to protect the wire. Note •...
  • Page 175 Installation Installation of an Earth Rod Lightning Protector Grounding Wire Main Unit (Underground) Earth Rod Installation location of the earth rod..Near the protector Check obstructions..None Composition of the earth rod..Metal Depth of the earth rod..More than 50 cm (20 inches) Size of the grounding wire..Thickness is more than 16 AWG Notes •...
  • Page 176 Installation Installation of the KX-A207 Secure the protector to a building with the enclosed mounting screws. Remove about 1 cm (13/32 inch) of insulation from the end of the earth wire. Insert the earth wire through the bottom of the protector base and secure it to the earth terminal. Remove about 1.5 cm (19/32 inch) of insulation from the ends of the external and internal cables, then pass the cables through the rubber packing.
  • Page 177 Installation Fold the external and internal cables, and connect them to the terminal screws using washers. Secure the external and internal cables and the earth wire to the building. Then, install the arrester and mount the cover on the protector. Installation Manual...
  • Page 178 Installation Installation Manual...
  • Page 179: Maintenance Console Guide

    Maintenance Console Guide Section 3 Maintenance Console Guide Explains the structure of the Maintenance Console PC software and the basic information you need. Installation Manual...
  • Page 180: Installing Pc Programming Software

    Maintenance Console Guide 3.1 Installing PC Programming Software 3.1.1 System Requirements Software OS: Microsoft Windows 95, Windows 98, Windows 2000, Windows XP, Windows Me or ® ® Windows NT ® Hardware (minimum requirements) CPU: Intel Pentium 100 MHz or better microprocessor ®...
  • Page 181: Starting Setup

    Maintenance Console Guide 3.1.2 Starting Setup To begin installation: Insert Setup Disk into the appropriate drive. Follow the instructions for your Windows platform: Choose the Run command from the File menu in Program Manager. Choose the Run command from the Start Menu. Type "setup.exe"...
  • Page 182 Maintenance Console Guide Click if you accept License Agreement. Installation Manual...
  • Page 183 Or, enter a different directory name (if necessary) and press • You will see the window shown below. Press if you accept "KX-TD500 Maintenance Console (Hybrid V4M)" (initial value) as your Maintenance Console program folder. Or, enter a different folder name (if necessary) and press...
  • Page 184 Maintenance Console Guide Click • The setup has finished installing KX-TD500 Maintenance Console (Hybrid V4M) on your PC. Installation Manual...
  • Page 185: Structure Of The Maintenance Console

    Maintenance Console Guide 3.2 Structure of the Maintenance Console 3.2.1 Structure of the Maintenance Console File Open Close Save Save as ... Upload to PBX Download from PBX Convert System Data Report Exit Connection Connect Local Disconnect Remote Programming 1. Configuration 1-1 Slot Assignment 1-2 Trunk Port Assignment 1-3 Extension Port Assignment...
  • Page 186 Maintenance Console Guide 5-1 System Speed Dialing 5. Features 5-2 Phantom Extension 5-3 Emergency Dial Code 5-4 Quick Dialing 5-5 Account Code 5-6 Special Carrier Code 5-8 Absent Message 5-9 DISA/TIE User Code 5-10 VPS Integration 5-11 Caller ID Modification 5-12 Caller ID Registration 5-13 UCD Time Table 6.
  • Page 187: Basic Operation

    Maintenance Console Guide 3.3 Basic Operation 3.3.1 Main Menu Screen The Main Menu contains commands you can carry out on what you've selected. When you double-click the "TD500" icon using the left mouse button, the Main Menu screen is displayed. Along the top of the main menu screen, you can find the titles of five menus in the menu bar.
  • Page 188 Maintenance Console Guide Selecting what you want to work with Point to the desired menu title and click. - The corresponding drop-down menu appears on the screen. If you click a command in the drop-down menu, a dialog box appears. (Example) Submenu If you notice the small triangle at the right of the command, there is a Submenu containing...
  • Page 189: Setup Dialog

    Maintenance Console Guide 3.3.2 Setup Dialog Setup dialog buttons are arranged in the lower side of each programming screen. These buttons are used for saving or canceling the data change you have made. (Example) Click here to display the drop-down list box containing all titles of programming screen. You can select a desired setup screen directly.
  • Page 190: Files

    Maintenance Console Guide 3.3.3 Files Opening and saving files can be done using common dialog boxes of Windows system. (Example) "Open" dialog box Note • If you are saving a file for the first time, you see the "Save As" dialog box. Installation Manual...
  • Page 191: System Administration

    Maintenance Console Guide 3.4 System Administration 3.4.1 System Administration You can execute System Administration either at On-site (Local Administration) or from a Remote Location (Remote Administration). System Administration can be categorized as follows: • System Programming (See Programming Guide) • Maintenance (See Utility) •...
  • Page 192: On-site Administration (local Connection)

    Maintenance Console Guide 3.4.2 On-site Administration (Local Connection) You can execute On-site System Administration by connecting your Maintenance Console PC to the KX-TD500 System directly using an RS-232C Cable. Operation Point to "Connection" in the Main Menu and click. • The "Connection" drop-down menu is displayed.
  • Page 193 • If you have the backup system data, you can find the password by loading the backup system data to your PC and check the Password with programming screen. • If you don't have the backup system data, you have to program again or contact your Panasonic dealers. Installation Manual...
  • Page 194: Remote Administration (remote Connection)

    • "Remote Connect" screen is displayed. Enter the appropriate communication parameters and the System Programming password. Click • Communication between the KX-TD500 and a PC begins. • After a data link is established, choose a desired command from the Main Menu. Notes •...
  • Page 195 Starting up the System Administration from a remote location can be done in one of the following ways: DISA (Direct Inward System Access) Dial "Remote FDN" after accessing the KX-TD500 system using DISA feature. DID (Direct Inward Dialing) Program DID feature so that the incoming telephone number is converted to "Remote FDN."...
  • Page 196: Operational Mode

    Interactive programming can be done either at On-site or by Remote. Interactive programming mode Two-way communications between the KX-TD500 and a PC are taking place in real time. This provides the PC user with direct, immediate responses from the KX-TD500 system.
  • Page 197: Interactive Programming - On-site

    • "Local Connect" screen is displayed. Enter the appropriate communication parameters and the System Programming password. Click • Communication between the KX-TD500 and a PC begins. Point to "Programming" in the Main Menu and click. • The "Programming" drop-down menu is displayed.
  • Page 198: Interactive Programming - Remote

    • "Remote Connect" screen is displayed. Enter the appropriate communication parameters and the System Programming password. Click • Communication between the KX-TD500 and a PC begins. Point to "Programming" in the Main Menu and click. • The "Programming" drop-down menu is displayed.
  • Page 199: Batch Programming

    Maintenance Console Guide 3.5.4 Batch Programming Operation Point to "File" in the Main Menu and click. • The "File" drop-down menu is displayed. Click "Open" in the drop-down menu. • "Open" dialog box is displayed. Choose the desired file and click •...
  • Page 200: Backup

    In case of Remote Access, download can be done during on-line mode only. Upload (from PC to KX-TD500) Uploading the system programming data from the PC to the KX-TD500 System can be done during off-line mode only. Installation Manual...
  • Page 201: Download (from Pbx To Pc)

    Maintenance Console Guide 3.6.2 Download (from PBX to PC) Operation Point to "File" in the Main Menu and click. • The "File" drop-down menu is displayed. Click "Download from PBX" in the drop-down menu. • "Save As" dialog box is displayed. Enter the desired file name and click •...
  • Page 202: Upload (from Pc To Pbx)

    • When the uploading is finished, the message "I0001: Upload completed. Please change PBX to on-line mode." will be displayed. Click Note • Uploading the system programming data from the PC to the KX-TD500 System can be done during off-line mode only (Please refer to Section "3.6.1 Backup.") Installation Manual...
  • Page 203: System Data Conversion

    Maintenance Console Guide 3.7 System Data Conversion 3.7.1 System Data Conversion There are the following four types of KX-TD500 Maintenance Console software (ROM version). • P981X (X: suffix, 'A' —) =KX-TD500V1M • Q171XX (XX: suffix, 'AA' —) =KX-TD500V2M • Q931XX (XX: suffix, 'AA'—) =KX-TD500V3M •...
  • Page 204 Maintenance Console Guide Click "Convert" in the drop-down menu. • "Open" dialog box is displayed. Select the file you saved in step 1 and click • "Convert" dialog box is displayed. <Explanation> – File Name: The name of the file. –...
  • Page 205 Maintenance Console Guide Click • Data conversion begins. During data conversion, the message "Converting" is displayed at the bottom of the "Convert" dialog box. • When data conversion is finished, "Save As" dialog box is displayed. Enter the desired file name and click •...
  • Page 206: System Data Report

    Maintenance Console Guide 3.8 System Data Report 3.8.1 System Data Report System data of KX-TD500 can be saved as a text file. This is available in the batch processing mode only. Operation Download the system data of KX-TD500 and save it as a file.
  • Page 207 Maintenance Console Guide Click "System Data Report" in the drop-down menu. • "Save As" dialog box is displayed. Enter the desired file name and click • After "Executing" is displayed, system data is saved as a text file. Installation Manual...
  • Page 208 Maintenance Console Guide Installation Manual...
  • Page 209: Utility

    Utility Section 4 Utility This section provides the information necessary for testing, monitoring and maintaining the system using a Windows machine in interactive mode. Installation Manual...
  • Page 210: Introduction

    Utility 4.1 Introduction 4.1.1 Introduction Utility software is designed to diagnose and fix problems, and to output Traffic Measurement and Error Log information. This section describes the information necessary for testing, monitoring and maintaining the system using Windows machine in interactive format. The modular self-testing capabilities of the system allow most maintenance to be reduced to simple procedures.
  • Page 211: Structure Of Utility Program

    Utility 4.1.2 Structure of Utility Program Card/Port Test Diagnosis Utility CPU Test TSW Test Traffic Information System Status Card Status System Status Port Status Error Log Major Minor Digital Trunk Error Save Digital Trunk Details Log File Capture On Capture Off View Log File Utility drop-down menu screen Installation Manual...
  • Page 212: Diagnosis

    Utility 4.2 Diagnosis 4.2.1 Diagnosis System Diagnosis program is used to test the system hardware and pinpoint the problems caused by hardware defects. System Diagnosis program is classified into the following three types: • 4.2.2 Card/Port Test (On-line/Off-line diagnosis) • 4.2.3 CPU Test (Off-line diagnosis) •...
  • Page 213: Card/port Test (on-line/off-line Diagnosis)

    Utility 4.2.2 Card/Port Test (On-line/Off-line diagnosis) Functions to be verified This test verifies the status of each card for the following items: Functions to be verified Classification Target Card Test Item Card Test SLC/HLC/PLC/SLC-M/ LINK DLC/DHLC/ESLC/LCOT/ TYPE GCOT/DID/T1/ELCOT/ LINK TYPE POWER SUPPLY DISA LINK...
  • Page 214 Utility Functions to be verified Classification Target Card Test Item Card Test PRI23 LINK TYPE FRAME IC LINK TYPE FRAME IC POWER (DC) Port Test PLC/HLC OHCA Card Detection DLC/DHLC Speech Path HDLC DISA Speech Path DTMF Receiver Tone Detector Speech Path DTMF Receiver Tone Detector...
  • Page 215 When a number of extension phones don't function properly. • This test is available in on-line/off-line mode. Please refer to Section "2.10 Starting Up the KX-TD500 System" for details about on-line and off-line. • The target card should be set to "OUS (Out-of-Service)" status beforehand.
  • Page 216 Utility [Card/Port Test] - Operation (General) Point to "Utility" in the Main Menu and click. • The "Utility" drop-down menu is displayed. Click "Diagnosis" in the drop-down menu. • "Diagnosis - Card Information" (an example of off-line diagnosis) screen is displayed.
  • Page 217 Utility Click the Card button of the target card. • "Card/Port Test Menu" screen is displayed. This menu shows the test items for each card that you selected in the "Card Information" screen. The card number and the type of the target card are displayed on the top of this screen.
  • Page 218 Utility [Card/Port Test] Card Test – Operation (Continued from step 5 of [Card/Port Test] – Operation (General).) Point to in the "Card/Port Test Menu" screen and click. • "Card Test" screen is displayed. Click • After executing the test, the test result is displayed. Example: When a DLC card is installed in the Slot No.
  • Page 219 Utility [Card/Port Test] Card Test - Error Indication Table Error Message Description Card Applied Card link error Data link between the selected card and the PBX is abnormal. Card type error Card assignment does not match the card type installed to the free slot. ROM error Card ROM is not functioning properly.
  • Page 220 Utility [Card/Port Test] Port Test – Operation (Continued from step 5 of [Card/Port Test] – Operation (General).) Point to in the "Card/Port Test Menu" screen and click. • "Port Test" screen is displayed. Specify the port number, or select "All." •...
  • Page 221 Utility [Card/Port Test] Port Test - Description Item Display/Input Value Description Card Card No.: Type The card number and the type of the target card to be diagnosed. (The card specified in "Card Information" screen is displayed automatically.) Port No. 1-4/8/16/all The port number of the target card to be diagnosed.
  • Page 222 Utility [Card/Port Test] DTMF G/R Test – Operation (Continued from step 5 of [Card/Port Test] – Operation (General).) Point to in the "Card/Port Test Menu" screen and click. • "DTMF G/R Test" screen is displayed. Click • After executing the test, the test result is displayed. Example: When a BRI card is installed in the Slot No.
  • Page 223 Utility [Card/Port Test] DTMF G/R Test - Error Indication Table Error Message Description Card Applied PB Generator XX PB Generator is not functioning properly. BRI, PRI23, failure XX: PB Generator No. PB Receiver XX PB Receiver is not functioning properly. failure XX: PB Receiver No.
  • Page 224 • Execute the Loop Back Test (External) in one of the following ways: — Set the DIP Switch on the T1 card to "TEST" position. — Execute Loop Back Test between KX-TD500 and CSU. — Execute Loop Back Test between KX-TD500 and T1/PRI carrier. Installation Manual...
  • Page 225 Utility [Card/Port Test] Caller ID Loop Back Test – Operation (Continued from step 5 of [Card/Port Test] – Operation (General).) Point to in the "Card/Port Test Menu" screen and click. • "Caller ID Loop Back Test" screen is displayed. Click •...
  • Page 226 Utility [Card/Port Test] Caller ID Loop Back Test - Error Indication Table Error Message Description Card Applied Caller ID card Caller ID card is not installed. ELCOT detection error [Card/Port Test] CO-Extension Path Test – Operation (Continued from step 5 of [Card/Port Test] – Operation (General).) This test is executed by selecting a trunk card in "Card Information"...
  • Page 227 Utility [Card/Port Test] CO-Extension Path Test - Description Item Display/Input Value Description CO Card Card No.: Type The card number and the type of the target card to be diagnosed. (The card specified in "Card Information" screen is displayed automatically.) Port No.
  • Page 228 Utility [Card/Port Test] CO-Extension Path Test - Error Indication Table Error Message Description Loop current failure Loop current was not detected. Bell detection failure Bell signal was not detected. PB Generator failure PB Generator is not functioning properly. Hook signal detection failure Hooking signal was not detected.
  • Page 229 Utility [Card/Port Test] PT Path Test – Operation (Continued from step 5 of [Card/Port Test] – Operation (General).) PT Path Test Point to in the "Card/Port Test Menu" screen and click. • "PT Path Test" screen is displayed. Specify the port number to be tested, or select "All." •...
  • Page 230 Utility [Card/Port Test] PT Path Test - Error Indication Table Error Message Description Card Applied PT Link failure Communication link between the target card and PLC, HLC, PT is abnormal. DLC, DHLC PT Normal Path PT Normal Path is not functioning properly. PLC, HLC, failure DLC, DHLC...
  • Page 231: Cpu Test (off-line Diagnosis)

    [CPU Test] – Operation Set the system to the off-line mode. • Please refer to Section "2.10 Starting Up the KX-TD500 System" for details. Point to "Utility" in the Main Menu and click. • The "Utility" drop-down menu is displayed.
  • Page 232 Utility Click • After executing the test, the CPU Test Result is displayed. [CPU Test] - Description Item Display/Input Value Description Result The results of diagnosis. Details See "Error Indication The details of an error. Table." Displayed only when Result is NG (no good).
  • Page 233: Tsw Test (off-line Diagnosis)

    [TSW Test] - Operation (General) Set the system to the off-line mode. • Please refer to Section "2.10 Starting Up the KX-TD500 System" for details. Point to "Utility" in the Main Menu and click. • The "Utility" drop-down menu is displayed.
  • Page 234 Utility Click "Diagnosis." • "Card Information" screen is displayed. Click • "TSW Test Menu" screen is displayed. Note • From "TSW Test Menu" screen, you can select one of the following three tests. — TSW Test — Expansion-CONF Card Test —...
  • Page 235 Utility [TSW Test] TSW Test – Operation (Continued from step 4 of [TSW Test] – Operation (General).) Point to in the "TSW Test Menu" screen and click. • "TSW Test" screen is displayed. Click • After executing the test, the TSW Test Result is displayed. [TSW Test] TSW Test - Description Item Display/Input Value...
  • Page 236 Utility [TSW Test] TSW Test - Error Indication Table Error Message Description TSW7 failure TSW7 is abnormal. TSW8 failure TSW8 is abnormal. TSW9 failure TSW9 is abnormal. DPAD1 failure DPAD1 is abnormal. DPAD2 failure DPAD2 is abnormal. DPAD3 failure DPAD3 is abnormal. DPAD4 failure DPAD4 is abnormal.
  • Page 237 Utility [TSW Test] Expansion-CONF Card Test – Operation (Continued from step 4 of [TSW Test] – Operation (General).) Point to in the "TSW Test Menu" screen and click. • "Expansion-CONF Card Test" screen is displayed. • This test is available only when "TSW-CONF Card" is installed in the system. Otherwise "Not Installed"...
  • Page 238 Utility [TSW Test] Expansion-CONF Card Test - Error Indication Table Error Message Description Conference Trunk 3 failure Expansion Conference Trunk 3 is defective. Conference Trunk 4 failure Expansion Conference Trunk 4 is defective. Conference Trunk 5 failure Expansion Conference Trunk 5 is defective.
  • Page 239 Utility [TSW Test] Digital OHCA Card Test - Description Item Display/Input Value Description Result The results of diagnosis. Details See "Error Indication The details of an error. Table." Displayed only when Result is NG (no good). [TSW Test] Digital OHCA Card Test - Error Indication Table Error Message Description Not Installed...
  • Page 240: Traffic Information

    4.3 Traffic Information 4.3.1 Traffic Information You can display the traffic information on your Maintenance Console PC by downloading the traffic data measured at KX-TD500 System. Traffic Menu consists of the following seven submenus. • 4.3.2 Station • 4.3.3 Trunk Group •...
  • Page 241 Utility Operation Point to "Utility" in the Main Menu and click. • The "Utility" drop-down menu is displayed. Click "Traffic Information." • "Traffic Measurement" screen is displayed. Click • The Traffic Measurement begins. Stop Click • The Traffic Measurement stops. Installation Manual...
  • Page 242 Utility Click • "Traffic Information" screen is displayed. Title Bar Click the small triangle on the title bar and choose one of the seven submenus. Click • Traffic information of the specified submenu is displayed. Please refer to Section "4.3.2 Station" through Section "4.3.8 Incoming Group" for information about each submenu.
  • Page 243: Station

    Utility 4.3.2 Station Displays information on call activities of all extensions in the system. Description Item Description Start Time The Start Time of Traffic Measurement. (Date) The date of Traffic Measurement. Incoming Calls The number of calls (both extension and CO) coming in on the extensions.
  • Page 244: Trunk Group

    Utility 4.3.3 Trunk Group Displays information on call activities of trunk lines on a trunk group basis/all trunk groups. Description Item Description Group No. 1-48: Specifies a desired trunk group. All: Specifies all trunk groups at once. Start Time The Start Time of Traffic Measurement. (Date) The date of Traffic Measurement.
  • Page 245: Operator

    Utility 4.3.4 Operator Displays information on call activities of operators in the Extension Group on a tenant basis/ all tenants. Description Item Description Tenant No. 1-8: Specifies a desired tenant. All: Specifies all tenants at once. Start Time The Start Time of Traffic Measurement. (Date) The date of Traffic Measurement.
  • Page 246: Ucd (uniform Call Distribution)

    Utility 4.3.5 UCD (Uniform Call Distribution) Displays information on call activities of extensions in a UCD group in the Extension Group on each UCD group basis/all UCD groups. Description Item Description Group No. 1-128: Specifies a desired UCD group. All: Specifies all UCD groups at once. Start Time The Start Time of Traffic Measurement.
  • Page 247: Ogm

    Utility 4.3.6 OGM Displays information on operating conditions of OGM resources in the system on an OGM group basis/all OGM groups. Description Item Description Group No. 1-8: Specifies a desired OGM group. All: Specifies all OGM groups at once. Start Time The Start Time of Traffic Measurement.
  • Page 248: Agc

    Utility 4.3.7 AGC Displays information on operating conditions of AGC resource in the system. Description Item Description Start Time The Start Time of Traffic Measurement. (Date) The date of Traffic Measurement. Access The requested times of the AGC resource access. Requested Access The succeeded times of the AGC resource access.
  • Page 249: Incoming Group

    Utility 4.3.8 Incoming Group Displays information on call activities of extensions in a UCD/Operator group on each Incoming group basis/all Incoming groups. Description Item Description Group No. 1-96: Specifies a desired Incoming group. All: Specifies all Incoming groups at once. Start Time The Start Time of Traffic Measurement.
  • Page 250: System Status

    Utility 4.4 System Status 4.4.1 System Status System Status menu consists of the following three status indication screens. • 4.4.2 System Status Screen • 4.4.3 Card Status Screen • 4.4.4 Port Status Screen Installation Manual...
  • Page 251: System Status Screen

    Utility 4.4.2 System Status Screen Displays the current system status. Operation Point to "Utility" in the Main Menu and click. • The "Utility" drop-down menu is displayed. Point to "System Status" in the "Utility" drop-down menu. • The "System Status" drop-down menu is displayed. Click "System Status."...
  • Page 252 Utility Description Item Description Software Version of the PBX software Version Date Date of the PBX software released Area Code Destination Code SMDR Current status of SMDR Device CONF Trunks Available conference trunk number Additional Current status of optional Conference Trunk card for TSW card. CONF Additional Current status of optional OHCA card for TSW card.
  • Page 253: Card Status Screen

    Utility 4.4.3 Card Status Screen Displays the current status of each service card. Operation Point to "Utility" in the Main Menu and click. • The "Utility" drop-down menu is displayed. Point to "System Status" in the "Utility" drop-down menu. • The "System Status" drop-down menu is displayed. Click "Card Status."...
  • Page 254: Port Status Screen

    Utility 4.4.4 Port Status Screen Displays the current status of each service card. Operation Point to "Utility" in the Main Menu and click. • The "Utility" drop-down menu is displayed. Point to "System Status" in the "Utility" drop-down menu. • The "System Status" drop-down menu is displayed. Click "Port Status."...
  • Page 255: Error Log

    Utility 4.5 Error Log 4.5.1 Error Log The system automatically generates an error record when it detects hardware or software error. Depending on the severity, the record is stored in one of the following two tables in the Error Log: Error Log - Major Up to 40 major error records are stored in this table.
  • Page 256: Error Log Screen

    Utility 4.5.2 Error Log Screen Displays the Error Log records screen. Operation Point to "Utility" in the Main Menu and click. • The "Utility" drop-down menu is displayed. Click "Error Log." • The "Error Log" drop-down menu is displayed. Click "Major." •...
  • Page 257 Utility Click • "Log Detail" screen is displayed. Notes • The message "There is no detailed data" is displayed if there is no Detailed Log information. • The following Error Messages have the detailed Log information. — #1000 Hard WDT overflow —...
  • Page 258 Utility Click • "Save As" dialog box is displayed. Enter the desired file name and click • After "Executing" is displayed, the file is saved as a text file. Installation Manual...
  • Page 259: Error Message Tables

    Utility 4.5.3 Error Message Tables Error Log (Major) Error Code Error Message Cause #1000 Hard WDT overflow Overflow of the watchdog timer occurs for the following reasons. External circumstances, such as induction noise Hardware is defective. #1001 Illegal interrupt The CPR software is terminated by executing illegal instruction.
  • Page 260 Utility Error Log (Major) Error Code Error Message Cause #1105 Expansion shelf 1 heat The heat of the power supply of Expansion shelf 1 alarm exceeds the limit. #1106 Expansion shelf 2 heat The heat of the power supply of Expansion shelf 2 alarm exceeds the limit.
  • Page 261 Utility Error Log (Minor) Error Code Error Message Cause #1203 SMDR Not Connect SMDR disconnects for the following reasons. RS-232C cable is not connected. RS-232C cable is defective. Printer is turned off. (including out of paper) #1300 Echo back error No answer from the card when the PBX executed Echo Back test.
  • Page 262 Utility Error Log (Minor) Error Code Error Message Cause #1318 Digital trunk out of sync T1 or PRI23 card (physical number XXX) lost the synchronization with the clock time sent from the Central Office. #1319 Digital trunk RAI signal T1 or PRI23 card (physical number XXX) received RAI reception (Remote Alarm Indication) signal sent from the Central Office.
  • Page 263: Digital Trunk Error Report

    Utility 4.6 Digital Trunk Error Report 4.6.1 Digital Trunk Error Report Displays information on the times of digital trunk (T1/PRI23) failure. Operation Point to "Utility" in the Main Menu and click. • The "Utility" drop-down menu is displayed. Click "Digital Trunk Error." •...
  • Page 264 Utility Click • Digital Trunk Error information of the specified submenu is displayed. • If you click , the log information of all cards is cleared. Click • "Save As" dialog box is displayed. Enter the desired file name and click •...
  • Page 265 Utility Description Item Description Slot Blank (default) Card No.: Type (The T1/PRI23 card installed in the system is displayed automatically.) Display form past 24 hours/in 1 hour segments past 24 hours/in 30 min segments past 24 hours/in 10 min segments past 2 weeks/in 1 day segments Counter of Digital Out of SYNC (#1318): Digital trunk out of sync...
  • Page 266: Digital Trunk Details

    Utility 4.7 Digital Trunk Details 4.7.1 Digital Trunk Details Displays detailed information on the digital trunk (T1/PRI23). Operation Point to "Utility" in the Main Menu and click. • The "Utility" drop-down menu is displayed. Point to "Digital Trunk Details." • The "Digital Trunk Details" drop-down menu is displayed. Click "T1 (PRI)."...
  • Page 267 Utility Click • Digital Trunk detailed information of the specified submenu is displayed. • If you click , "Communication State" and "Forced card reset" information is cleared. Installation Manual...
  • Page 268 Utility Description Item Description Slot Blank (default) Card No.: Type (The T1/PRI23 card installed in the system is displayed automatically.) Card status Current status of the card Software Version: ROM version of the T1/PRI23 card software Information Check Sum (even/odd): ROM checksum RAM check result Testing of Card RAM Clock status...
  • Page 269 Utility Description Item Description Forced card reset Echo back error (#1300) LPR memory checksum error (#1306) LPR Runaway (#1307) Card start up error (#1308-#1312) (Available for T1 card only) LED indication ON/OFF/Flash/None (-): Status of LED indicator on the T1/ PRI23 card Port status Current status of the port...
  • Page 270: Log File

    Utility 4.8 Log File 4.8.1 Log File Used to make a Log File (text format) automatically. Operation Point to "Utility" in the Main Menu and click. • The "Utility" drop-down menu is displayed. Click "Log File." • "Log File" menu is displayed. Click "Capture On."...
  • Page 271 Utility Click "Capture off." • The system creates a Log File. Installation Manual...
  • Page 272 Utility Installation Manual...
  • Page 273: Troubleshooting

    Troubleshooting Section 5 Troubleshooting This section provides information for system and telephone troubleshooting. Installation Manual...
  • Page 274: Troubleshooting

    Troubleshooting 5.1 Troubleshooting 5.1.1 Installation PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION Extension does not operate. Bad printed circuit board Exchange printed circuit board for (Extension Card). another printed circuit board. Bad connection between the Take the extension and plug it into the system and extension.
  • Page 275: Connection

    KX-TD500, set the A-A1 relay switch KX-TD500 extension of the telephone to "OFF." Connection between the KX-TD500 and a Single Line Telephone that is polari- ty-sensitive: CAUSE SOLUTION The "T" is connected to the "R." Reverse the connections of the T/R.
  • Page 276 Troubleshooting Connection between the Central Office and the KX-TD500: CAUSE SOLUTION (Continued from the CO lines are connected to the T2/T1. Reconnect the CO lines to previous page.) the T1/R1 or T2/R2 of the telephone jack using 2-con- ductor wiring.
  • Page 277: Operation

    Troubleshooting 5.1.3 Operation PROBLEM PROBABLE CAUSE POSSIBLE SOLUTION • When using the • The HANDSET/ • When the headset is not used, set the speakerphone mode with HEADSET selector is set HANDSET/HEADSET selector to an APT, nothing is to the "HEADSET" the "HANDSET"...
  • Page 278: Troubleshooting Guide

    Troubleshooting 5.2 Troubleshooting Guide 5.2.1 Troubleshooting Guide This subsection uses system troubleshooting flow charts to guide the service personnel in efficient and systematic testing and fault location. The system troubleshooting flow charts provide service personnel with a step-by-step sequence to use for system evaluation. Isolated steps in a flow chart should never be used out of context, since any step assumes that proper results were obtained on all previous tests.
  • Page 279: Troubleshooting Via The Led Indicators

    Troubleshooting 5.2.2 Troubleshooting via the LED Indicators When the system detects a problem, the alarm LED indicator located on the top shelf will turn red. If the detected trouble is generated by a card, the alarm LED indicator on the card will light up.
  • Page 280 Troubleshooting Location of LED indicators on card Alarm LED on the Top LED on the Card Possible contents Error Code Shelf ON (CPU<1>) Calendar 1110/1111 ON (CPU<2>) Backup Battery 1112 1300/1306/1307/1308/ Link 1309/1311/1312/1333 Card Type 1310 ON (LPR) 1301 1302 MODEM 1304 Clock...
  • Page 281 Troubleshooting Alarm LED on Is it possible to read out the Error Log records? Check the status of the following: DOHCA CONF TSW SMDR Fault Not Fault Is Error Log record printed out? Is the Local Alarm reported? Infer the defective device Troubleshoot by consulting through the User's report or the Error Log Record List...
  • Page 282: Troubleshooting Via Error Log Records

    Troubleshooting 5.2.3 Troubleshooting via Error Log Records Error Severity AUTOMATIC FAULT LOCAL ALARM COMMENTS code code REPORT (SMDR) MESSAGE MESSAGE (MAX. 39 PT (Max.16 digits) characters) 1000 Hard WDT overflow 1001 Illegal interrupt 1002 Soft WDT overflow 1100 TSW clock down TSW DWN 1101 Basic shelf DC...
  • Page 283 Troubleshooting Error Severity AUTOMATIC FAULT LOCAL ALARM COMMENTS code code REPORT (SMDR) MESSAGE MESSAGE (MAX. 39 PT (Max.16 digits) characters) 1301 LPR ROM failure ERR xyy LPR ROM 1302 LPR RAM failure ERR xyy LPR RAM 1303 Card disconnect ERR xyy DISCNCT 1304 xyyz...
  • Page 284 Troubleshooting Error Severity AUTOMATIC FAULT LOCAL ALARM COMMENTS code code REPORT (SMDR) MESSAGE MESSAGE (MAX. 39 PT (Max.16 digits) characters) 1328 DSP-1 link failure ERR xyy DSP1LNK 1329 Reserved 1330 Reserved 1331 Reserved 1332 Digital trunk restoration 1333 Card status fault ERR xyy CD FLT 1500 xyyzz...
  • Page 285 Troubleshooting (1) System Reset caused by CPU Runaway (Re-start Procedure) Error Code 1000: Hard WDT overflow 1001: Illegal interrupt 1002: Soft WDT overflow Possible cause of External circumstance, such as induction noise the malfunction Hardware is defective. The CPR software is terminated by executing illegal instruction. The CPR software is terminated by executing infinite loop.
  • Page 286 Troubleshooting (2) TSW clock down Error Code 1100: TSW clock down Possible cause of TSW card connection error the malfunction TSW card clock link failure Countermeasures After confirming the TSW card con- nection, press the RESET button. Is the trouble registered in the Error Log? ls an Extension/CO call possible? Replace the TSW card.
  • Page 287 Troubleshooting (3) Basic shelf DC power down Error Code 1101: Basic shelf DC power down Possible cause of AC power cord is unplugged. the malfunction Power Failure Power Switch is turned off. Malfunction in the Power Supply Unit of the Basic Shelf, or the trouble with the Power Supply System (Backboard, CPU card) of the Shelf Countermeasures...
  • Page 288 Troubleshooting (4) Expansion shelf DC power down Error Code 1102: Expansion Shelf 1 DC power down 1103: Expansion Shelf 2 DC power down Possible cause of Power Switch of the Expansion Shelf n (n=1 or 2) is turned off. the malfunction Malfunction of Power Supply Unit of the Expansion Shelf, or trouble with the Power Supply System (Backboard, CPU card) of the shelf...
  • Page 289 Troubleshooting (5) Heat alarm Error Code 1104: Basic shelf heat alarm 1105: Expansion shelf 1 heat alarm 1106: Expansion shelf 2 heat alarm Possible cause of The heat of the power supply of Basic shelf, Expansion shelf 1 or the malfunction Expansion shelf 2 exceeds the limit.
  • Page 290 Troubleshooting (6) Fan alarm Error Code 1107: Basic shelf fan alarm 1108: Expansion shelf 1 fan alarm 1109: Expansion shelf 2 fan alarm Possible cause of The fan of Basic shelf, Expansion shelf 1 or Expansion shelf 2 is out the malfunction of order.
  • Page 291 Troubleshooting (7) Calendar IC Stop Error Code 1110: Calendar IC R/W stop 1111: Calendar IC stop Possible cause of Count up of the calendar IC is stopped. the malfunction Calendar IC of the CPU card failure Countermeasures Confirm the time displayed on the Is the displayed time correct? Is the time counting up? Set the time from PT, maintenance...
  • Page 292 Troubleshooting (8) CPU RAM battery alarm Error Code 1112: CPU RAM battery alarm Possible cause of Defective rechargeable lithium battery on the CPU card the malfunction Defective CPU card Countermeasures After replacing lithium battery, turn on the POWER switch. Is there a new related error mes- sage in the Error Log? Replace the CPU card.
  • Page 293 Troubleshooting (9) Basic shelf AC power down Error Code 1200: Basic shelf AC power down Possible cause of AC power cord is unplugged. the malfunction Power Failure Malfunction of the Power Supply Unit of the Basic Shelf or Power Supply System (Backboard, CPU card) failure of the Shelf Countermeasures Did the above item 1) or 2) occur at the recorded time of the Error...
  • Page 294 Troubleshooting (10) Expansion shelf AC power down Error Code 1201: Expansion shelf 1 AC power down 1202: Expansion shelf 2 AC power down Possible cause of Power failure the malfunction Power Supply Unit malfunction of the Expansion Shelf n (n=1 or 2), or trouble with the Power Supply System (Backboard, CPU card) of the shelf Countermeasures...
  • Page 295 Troubleshooting (11) SMDR Not Connect Error Code 1203: SMDR Not Connect Possible cause of RS-232C cable is not connected. the malfunction RS-232C cable is defective. Printer is turned off. (including out of paper) Countermeasures Do you use SMDR? Assign SMDR Connection to "No" Check above item 1), 2), 3).
  • Page 296 Troubleshooting (12) Echo back error Error Code 1300 xyy: Echo back error x = 1 to 3: Shelf number yy = 01 to 14: Slot number Possible cause of Defective FIFO (First In First Out) trouble with a card the malfunction Input/Output trouble (CPU card, Shelf) Countermeasures Check the status of the...
  • Page 297 Troubleshooting (13) LPR ROM failure Error Code 1301 xyy: LPR ROM failure x = 1 to 3: Shelf number yy = 01 to 14: Slot number Possible cause of LPR ROM failure the malfunction Countermeasures Replace the ROM of faulty LPR card.
  • Page 298 Troubleshooting (14) LPR RAM failure Error Code 1302 xyy: LPR RAM failure x = 1 to 3: Shelf number yy = 01 to 14: Slot number Possible cause of LPR RAM failure the malfunction Countermeasures Replace the faulty LPR card. Note None Installation Manual...
  • Page 299 Troubleshooting (15) Card disconnect Error Code 1303 xyy: Card disconnect x = 1 to 3: Shelf number yy = 01 to 14: Slot number Possible cause of Card connection error the malfunction Defective CPU card Countermeasures After confirming the TSW card con- nection, press the RESET button.
  • Page 300 Troubleshooting (16) LPR modem failure (RMT/ERMT card) Error Code 1304 xyyz: LPR modem failure x = 1 to 3: Shelf number yy = 01 to 14: Slot number z = Error type Possible cause of LPR modem failure the malfunction Countermeasures Replace the card.
  • Page 301 Troubleshooting (17) LPR memory checksum error Error Code 1306 xyy: LPR memory checksum error x = 1 to 3: Shelf number yy = 01 to 14: Slot number Possible cause of Defective LPR RAM the malfunction Countermeasures Check the status of the related card. (In-Service) Faulty Enter INS (In-Service) command...
  • Page 302 Troubleshooting (18) LPR runaway Error Code 1307 xyy: LPR runaway x = 1 to 3: Shelf number yy = 01 to 14: Slot number Possible cause of LPR is reset. the malfunction Countermeasures Check the status of the related card. (In-Service) Faulty Enter INS (In-Service) command...
  • Page 303 Troubleshooting (19) Card start up error Error Code 1308: Card start up error (Reset Notice) 1309: Card start up error (Sync Ans) 1310: Card start up error (Card kind) 1311: Card start up error (Download) 1312: Card start up error (System Start) Possible cause of The PBX received start-up error from the card.
  • Page 304 Troubleshooting (20) DISA OGM CPU runaway Error Code 1313 xyy: DISA OGM CPU runaway x = 1 to 3: Shelf number yy = 01 to 14: Slot number Possible cause of Runaway of the OGM (CPU) of the DISA card the malfunction Countermeasures Is it possible to play the OGM through the...
  • Page 305 Troubleshooting (21) DISA OGM lost Error Code 1314 xyy: DISA OGM lost x = 1 to 3: Shelf number yy = 01 to 14: Slot number Possible cause of Power failure or power-off for long duration (6 to 7 days) the malfunction Defective backup battery for DISA card OGM was not recorded after the installation.
  • Page 306 Troubleshooting (22) OPX power down Error Code 1316 xyy: OPX power down 1317 xyy: OPX bell power down x = 1 to 3: Shelf number yy = 01 to 14: Slot number Possible cause of Power-off of external OPX Unit or bell the malfunction Defective OPX card Countermeasures...
  • Page 307 Confirm that the setting of "Frame Sequence" and "Line Coding" are matched with that of the leased lines. If not, change the setting of your KX-TD500 and CSU. Then check the clock mode. Check the cabling between "T1/PRI23 and CSU"...
  • Page 308 Troubleshooting (24) Digital trunk failure (RAI signal reception) Error Code 1319 xyy: Digital trunk RAI signal reception x = 1 to 3: Shelf number yy = 01 to 14: Slot number Possible cause of T1/PRI23 card (physical number xyy) received the RAI (Remote the malfunction Alarm Indication) signal sent from the Central Office.
  • Page 309 Confirm that the setting of "Frame Sequence" and "Line Coding" are matched with that of the leased lines. If not, change the setting of your KX-TD500 and CSU. Then check the clock mode. Check the cabling between "T1/PRI23 and CSU" and "CSU and NIU."...
  • Page 310 Confirm that the setting of "Frame Sequence" and "Line Coding" are matched with that of the leased lines. If not, change the setting of your KX-TD500 and CSU. Then check the clock mode. Check the cabling between "T1/PRI23 and CSU"...
  • Page 311 Confirm that the setting of "Frame Sequence" and "Line Coding" are matched with that of the leased lines. If not, change the setting of your KX-TD500 and CSU. Then check the clock mode. Check the cabling between "T1/PRI23 and CSU"...
  • Page 312 Confirm that the setting of "Frame Sequence" and "Line Coding" are matched with that of the leased lines. If not, change the setting of your KX-TD500 and CSU. Then check the clock mode. Check the cabling between "T1 and CSU" and "CSU and NIU."...
  • Page 313 Troubleshooting (29) Card status fault Error Code 1333 xyy: Card status fault x = 1 to 3: Shelf number yy = 01 to 14: Slot number Possible cause of Card fault occurred. the malfunction Countermeasures Check the status of the related card. (In-Service) Faulty Enter INS (In-Service) command...
  • Page 314 Troubleshooting (30) Port link failure Error Code 1500 xyyzz: Port link failure x = 1 to 3: Shelf number yy = 01 to 14: Slot number zz = port number Possible cause of The PBX synchronized with the port of VPS (DPT) or Doorphone the malfunction (TXXXXX: Physical port no.) in vain.
  • Page 315 Troubleshooting (31) Free Block error Error Code 1501: Free Block error (Memory #1) 1502: Free Block error (Memory #2) 1503: Free Block error (Memory #3) 1504: Free Block error (Memory #4) 1505: Free Block error (Memory #5) 1506: Free Block error (Memory #6) 1507: Free Block error (Memory #7) 1508: Free Block error (Internal error #1) 1509: Free Block error (Internal error #2)
  • Page 316 Phone: 877-289-2829 Copyright: This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC). You may print out this manual solely for internal use with this model. Except above, you may not reproduce this manual in any form, in whole or part, without the prior written consent of PCC and its licensee.

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