Panasonic KX-TD500 System Reference Manual page 254

5.04 Call Coverage Path
Description
Call Coverage Path provides automatic call
transfer to a preset destination when the called
extension is busy, or if the extension user cannot
answer the call for a determined period defined in
System-Timer "Call Forwarding No Answer-Time-
Out".
This feature works in the following Call Coverage
Conditions:
• None : no setting "Call Coverage
Path".
• All : works in any cases.
• Busy : works when the called
extension is busy.
• No Answer
: works when the called
extension user does not
answer.
• Busy / No Answer
: works when the called extension
is busy or the user does not
answer.
The Call Coverage Condition is set by "Extension-
Station (1/4)". The extension user can assign a
maximum of four destinations, Call Coverage
Paths 1 through 4. An incoming call is transferred
to the first present destination, Call Coverage Path
1, by the preset condition. After that, the call is
transferred to the next destination by the condition
"Busy or No Answer".
DN100
↓
Call Coverage Condition
CCP1 - DN101
↓
Busy or No Answer
CCP2 - DN102
↓
Busy or No Answer
CCP3 - DN103
↓
Busy or No Answer
CCP4 - DN104
Programming
System Programming
"Extension-Station (1/4)",
Call Coverage Condition
Call Coverage Path
Conditions
The following features are listed in a priority.
CALL FORWARD / DND
#
HUNTING
$
CALL COVERAGE PATH
%
The transferred call by CCP (call coverage path)
will be ignored by CALL FORWARD / HUNTING /
CCP.
The condition of called party or CCP execution
determines whether it can perform this feature.
If the preset CCP destination is all busy, Callback
/ BSS / OHCA will be executed for the called
party.
You cannot assign the attendant console as the
transferred destination of CCP.
After the call forward no answer time expires, if
the transferred destination is all busy, the call will
continue calling the same extension. The call
forward no answer timer will start again.
If a voice mail extension is assigned as a CCP
destination and the calling party is a voice mail,
the CCP destination is ignored.
<Example>
DN100
Call Coverage Condition
↓
DN102
↓
DN103 (Voice Mail)
↓
DN104
3-D-36
Reference
VT Dumb
11-C-24.00
10-G-1.01
A call from Voice Mail
Busy or No Answer
(DN103 is ignored)