Aastra 9000i Series Administrator's Manual page 9

Chapter 7
Encrypted Files on the IP Phone
Encrypted Files on the IP Phone ..............................................................................................................7-2
Configuration File Encryption Method ............................................................................................... 7-2
Procedure to Encrypt Configuration Files ......................................................................................... 7-3
Vendor Configuration File Encryption ................................................................................................ 7-5
Chapter 8
Upgrading the Firmware
Upgrading the Firmware ...........................................................................................................................8-2
Using the "Firmware Update" Page in the Aastra Web UI ................................................................ 8-2
Using the Restart Feature ................................................................................................................. 8-5
Using the Auto-Resync Feature ........................................................................................................ 8-7
Chapter 9
Troubleshooting
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Troubleshooting ........................................................................................................................................9-2
Log Settings ...................................................................................................................................... 9-2
Module/Debug Level Settings ........................................................................................................... 9-3
Support Information ........................................................................................................................... 9-5
WatchDog Task Feature .................................................................................................................... 9-9
Error Messages Display ...................................................................................................................9-11
Configuration and Crash File Retreival ........................................................................................... 9-15
Troubleshooting Solutions ......................................................................................................................9-19
Description ...................................................................................................................................... 9-19
Why does my phone display "Application missing"? ....................................................................... 9-19
Why does my phone display the "No Service" message? ............................................................... 9-20
Why does my phone display "Bad Encrypted Config"? ................................................................... 9-20
Why is my phone not receiving the TFTP IP address from the DHCP Server? .............................. 9-21
How do I restart the IP phone? ....................................................................................................... 9-22
How do I set the IP phone to factory default? ................................................................................. 9-23
How do I erase the phone's local configuration? ............................................................................ 9-24
How to reset a user's password? .................................................................................................... 9-25
How do I lock and unlock the phone? ............................................................................................. 9-27
Appendix A
Configuration Parameters
Setting Parameters in Configuration Files ............................................................................................... A-6
Operational, Basic, and Advanced Parameters ....................................................................................... A-7
Simplified IP Phone UI Options Menu ............................................................................................... A-7
Network Settings ............................................................................................................................... A-8
DHCP Option Settings .................................................................................................................... A-13
Password Settings .......................................................................................................................... A-15
Emergency Dial Plan Settings ......................................................................................................... A-16
User Dial Plan Setting ..................................................................................................................... A-17
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41-001343-01 Rev 02, Release 3.2.2
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