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Aastra 9480i CT User Manual

Release 3.3.1 service pack 4
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See also: Administrator's Manual , User Manual
Aastra Model 9480i CT IP Phone

User Guide

Release 3.3.1 Service Pack 4
41-001381-05 REV03 – 07.2014

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Table of Contents
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Summary of Contents for Aastra 9480i CT

  • Page 1: User Guide

    Aastra Model 9480i CT IP Phone User Guide Release 3.3.1 Service Pack 4 41-001381-05 REV03 – 07.2014...

  • Page 2: Software License Agreement

    Software in object form solely with the Equipment for which the Soft- ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copy- right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic- tion of the Customer.

  • Page 3: Table Of Contents

    ................12 Phone Options via the Aastra Web UI .
  • Page 4 Content Restarting Your Phone ..................39 Phone Lock.
  • Page 5 Content Making Calls ....................94 Dialing a Number .
  • Page 6 Content Key Lock On or Off..................147 Backlight .
  • Page 7 Content Incoming Intercom Call Features ............... . . 180 Using Redial Key for “Last Number Redial”...

  • Page 8: Welcome

    About this Guide This guide explains how to use the basic features of your new 9480i CT phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system.

  • Page 9: Requirements

    Aastra. Contact your Administrator for more information. Installation and Setup If your System Administrator has not already setup your 9480i CT phone, please refer to the Aastra 9480i CT Installation Guide for basic installation and physical setup information. For more advanced administration and configuration informa- tion, System Administrators should refer to the Aastra SIP IP Phones Administrator Guide.

  • Page 10: Getting Started

    Getting Started The 9480i CT must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
  • Page 11 Getting Started The 9480i CT phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates.

  • Page 12: Network Connected/Network Disconnected

    For more information about connecting your phone, see the Aastra 9480i CT IP Phone Installation Guide, the section “Connecting to the Network and to Power. ”...
  • Page 13 Getting Started Note: Your System Administrator sets up your SIP screen name, line number, and any other administrative features required. If your name does not display on the screen, contact your System Administrator. The Idle State screen lists your name (SIP screen name) and day, date, and time. In the above screen, the "L1" indicates John Smith is configured on Line 1.
  • Page 14 Getting Started If you have additional functions configured on the softkeys that do not display on the main idle screen, a "More" displays on the screen. Pressing the More softkey toggles between the first screen and a second screen of softkeys configured on your phone.
  • Page 15 Getting Started A More softkey also displays at the bottom right of the screen if you have configured softkeys other than the default softkeys. For example, if you configure a softkey for speed dialing to Home, and then you pickup the handset, the screen displays the Dial, Conf, and Xfer default softkeys with a More softkey.

  • Page 16: Ip Phone Keys

    IP Phone Keys Key Panel The following sections describe the various 9480i CT phone key functions, and how they help you make and manage your calls and caller information.   9480i  Hold Redial Goodbye  Options  ...

  • Page 17: Key Descriptions

    IP Phone Keys Key Descriptions The following table identifies the keys on the key panel of your 9480i CT IP phone that you can use for handling calls. Keys Key Description Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without sav- Goodbye ing changes.

  • Page 18: Keypad Keys

    Keys Key Description Softkeys - 6 state-based softkeys on the 9480i CT IP Phone (up to 20 programmable functions). The following softkeys display when you pick up the handset: DIAL - After entering a phone number from the keypad, you can press the Dial softkey to immediately dial the number.

  • Page 19: Methods For Customizing Your Phone

    • Using the Options key on the IP Phone • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI Options Options You can customize your phone by pressing the Options key and accessing the IP Phone UI.
  • Page 20 Methods for Customizing Your Phone Note: The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied.

  • Page 21: Phone Options Via The Aastra Web Ui

    In addition to the IP Phone UI options, you can also customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
  • Page 22 Methods for Customizing Your Phone The Status window displays for the IP phone you are accessing. You can logout of the Aastra Web UI at any time by clicking Log Off. 41-001381-05 REV03 – 07.2014...
  • Page 23 Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware infor- mation about the IP phone, and information about the SIP account(s) currently configured on the phone.
  • Page 24 Ring Tones (global and per-line basis) • Time and Date Settings • Language Settings Account Configuration - Allows you to configure “Do Not Disturb” (DND) and “Call Forwarding” (CFWD) by account. You can have multiple accounts on the 9480i CT. 41-001381-05 REV03 – 07.2014...

  • Page 25: Phone Status

    Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.

  • Page 26: Address

    If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.

  • Page 27: Phone Status Via The Aastra Web Ui

    Phone Status Phone Status via the Aastra Web UI Use the following procedure to view the phone status via the Aastra Web UI. Aastra Web UI Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.
  • Page 28 Phone Status SIP Account Status The IP Phones show the SIP registration status on the IP Phone’s Status screen in the Aastra Web UI. The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.

  • Page 29: Customizing Your Phone

    Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and pro- vide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
  • Page 30 • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone.
  • Page 31 UK, and US. Default is US. Press Done. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI Click Basic Settings->Preferences->Ring Tones. For global configuration: In the "Ring Tones" section, select a country from the "Tone Set" field.

  • Page 32: Contrast Level

    Live Dialpad* The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 9480i CT IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial...

  • Page 33: Set Audio

    Audio Mode The 9480i CT allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.

  • Page 34: Time And Date

    Time and date settings Note: Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone.
  • Page 35 Customizing Your Phone Press Enter to save the setting. Select Date Format. Select a date format from the list of options. Default is WWW MMM DD. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY •...
  • Page 36 IP address or domain name. Use the "ABC" softkey to toggle between entering letters and entering numbers. Press Enter to save the time server setting. Aastra Web UI Click Basic Settings->Preferences->Time and Date Setting. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: •...
  • Page 37 Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a spe- cific language as required. When you set the language to use, all of the display screens (menus, services, options, configu- ration parameters, etc.) display in that language.
  • Page 38 Russian, and Nordic). Inputting textual or character information into the IP Phone UI can be done using the key- pad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
  • Page 39 Customizing Your Phone Keypad Input Alphabet Tables English Uppercase Characters Lowercase Characters 1;=_,-'&() 1.:;=_,-'&() ABC2 abc2 DEF3 def3 GHI4 ghi4 JKL5 jkl5 MNO6 mno6 PQRS7 pqrs7 TUV8 tuv8 WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ French Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀÂÇÁÅÆ...
  • Page 40 Customizing Your Phone German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6Ö mno6ö PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀCÇ abc2àcç...
  • Page 41 Customizing Your Phone Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS7 фхЧч7pqrs ШЩЪЫ8TUV шщъы8tuv ЬЗЮЯ9WXYZ ьзюя9wxyz * <SPACE> * <SPACE> #/\@ #/\@ Nordic Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÅÄÆÀ abc2åäæà...
  • Page 42 All languages may not be available for selection. The available input languages are dependant on the configuration enabled by your System Administrator. Click Save Settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected.
  • Page 43 Customizing Your Phone Latin 2 Character Set The 9480i CT includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP Phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP Phones.

  • Page 44: User Password

    Phone UI or the Aastra Web UI. If you change the password Then you need to: using the IP Phone UI, use that new password to log into the Aastra Web UI. using the Aastra Web UI, use that new password when changing the user password via the IP Phone UI.

  • Page 45: Resetting A User Password

    If you forget your password, you can reset it and enter a new password. The reset user password feature resets the pass- word to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...

  • Page 46: Restarting Your Phone

    “Phone Lock Key” page In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field displays a screen that allows you to enter and save a new user password.
  • Page 47 Options List. At the prompt, "To unlock the phone", enter your user password and press Enter. The phone unlocks. Aastra Web UI Click Operation->Phone Lock. Lock the Phone In the "Lock the Phone?" field, click Lock.

  • Page 48: Defining An Emergency Dial Plan

    A police and/or fire emergency number in Asia, Europe, Middle East, and South America. You can set the emergency dial plan using the Aastra Web UI. Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.

  • Page 49: Line Keys And Softkeys

    Keys Multiple Line and Call Appearances The 9480i CT has 4 hard line/call appearance buttons each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of.

  • Page 50: Softkeys

    XML services. You can also specify an XML key URL for this option. Flash Indicates the key is set to generate a flash event when it is pressed on the 9480i CT. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
  • Page 51 SIP signalling. You can also receive RTP streams from pre-configured mul- ticast addresses (can specify up to 5 addresses) using the "Paging Listen Addresses" at the path, Basic Settings->Preferences->Group Paging RTP Settings in the Aastra Web UI. For more information about setting this parameter, see “Group RTP Paging (receives...

  • Page 52: State-Based Softkey

    Line Keys and Softkeys State-Based Softkey On the 9480i CT softkeys, you can configure a specific state to display when a softkey is being used. Softkeys (state-based) The following table describes the states available to configure for the softkeys. State...
  • Page 53 Key Display Behavior On the 9480i CT IP Phone, you can configure up to 20 functions on the softkeys. If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automatically appear in the first available position on the LCD display.
  • Page 54 Line Keys and Softkeys The following illustrations show the configuration of Key 12 and how that key displays on the phone. John Smith Key 12 displays in softkey position 1 01/01/14 11:00am on the phone 41-001381-05 REV03 – 07.2014...

  • Page 55: Line Key

    Configuring a Line Key You can set a key as an additional line on the 9480i CT. The key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see “Multiple Line and Call Appearances”...
  • Page 56 Line Keys and Softkeys You use the Aastra Web UI to set a key as a line. Aastra Web UI Use the following procedure to set a key to function as a line. Click Operation->Softkeys and XML. Softkeys Select from "Key 1" through "Key 20".

  • Page 57: Creating A Speed Dial Key

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 9480i CT to speed dial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
  • Page 58 Line Keys and Softkeys Press-and-Hold to Create a Speed Dial (applicable to softkeys and keypad keys) IP Phone UI Pressing and holding down a softkey or keypad key on the phone initiates a speed dial feature. Note: When creating a speed dial key from the IP Phone UI, you must select a softkey, keypad key, or expansion module key that has no preassigned function (key must be set to None or Empty).
  • Page 59 Line Keys and Softkeys In the "Line:" field, select a line to apply to the speed dial key. Enter Name: John Smith Enter Number: 555-6789 Line: 1 Save Change Cancel This is the line that the phone opens to dial the number after you press the speed dial key. By default, the phone uses Line 1 for the speed dial key.
  • Page 60 Line Keys and Softkeys In the "Enter Name:" field, enter a name to apply to the speed dial key. Use the keypad keys to enter the name. Continue to press the keypad keys to access the next letter for that key (i.e. press 2 three times to access C).
  • Page 61 Line Keys and Softkeys Creating a Speed Dial Key Using the Softkeys Aastra Web UI Use the following procedure to set a key to function as a speed dial. Click Operation->Softkeys and XML. Softkeys Select from "Key 1" through "Key 20".
  • Page 62 Line Keys and Softkeys Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI Click Operation->Keypad Speed Dial. Select from "Digit 1" through "Digit 9". In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed dial prefix, you must enter the "+"...

  • Page 63: Editing Speed Dial Keys

    Line Keys and Softkeys Editing Speed Dial Keys On the 9480i CT, you can edit a speed dial key using any of the following methods: • Using the Aastra Web UI at the path: - Operation->Softkeys and XML • Using the IP Phone UI at the path: - Options->Preferences->Speed Dial Edit...
  • Page 64 Line Keys and Softkeys Editing a Speed Dial on a Softkey Aastra Web UI Click Operation->Softkeys and XML. Select the key configured for speed dial. In the "Value" field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed dial prefix, you must enter the "+"...
  • Page 65 Line Keys and Softkeys Editing a Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI Click Operation->Keypad Speed Dial. Select from "Digit 1" through "Digit 9". In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial prefix, you must enter the "+"...

  • Page 66: Do Not Disturb" (Dnd) Key

    If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the softkeys using the Aastra Web UI only. DND is not configurable from the IP phone UI.

  • Page 67: Busy Lamp Field (Blf) Key

    On the 9480i CT, the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF functionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF key. When the monitored user is on an active call, a small telephone icon is shown with the handset off-hook.

  • Page 68: Blf/List Key

    A receptionist has a 9480i CT running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server. On the 9480i CT, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions.
  • Page 69 Configuring a BLF/List Key The BLF/List function can be configured on the 9480i CT using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys and XML->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user.

  • Page 70: Servers)

    Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 9480i CT and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).
  • Page 71 Line Keys and Softkeys Configuring an Automatic Call Distribution (ACD) Key Aastra Web UI Use the following procedure to configure ACD on the 9480i CT IP Phone. The procedure shows the softkey screens as an example. Click Operation->Softkeys and XML.
  • Page 72 Line Keys and Softkeys You are logged into the queue and the following screen displays. Unavailable Log Off Avail Cancel To allow your phone to be available in the queue, press the Avail softkey. The following screen displays. Available Log Off Unvail Cancel If your IP phone status is set to “Available”...

  • Page 73: Directed Call Pickup/Group Call Pickup Keys

    The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor.
  • Page 74 Line Keys and Softkeys Configuring Group Call Pickup (GCP) Key Aastra Web UI Use the following procedure to configure Group Call Pickup on the 9480i CT IP Phone. The procedure shows the softkey screens as an example. Note: A ring group must be configured on the server in order for a GCP key to function.
  • Page 75 Line Keys and Softkeys Using Directed Call Pickup/Group Call Pickup Use the following procedure for the DCP/GCP feature on your phone. IP Phone UI Note: Before using the DCP/GCP feature on your phone, you must first configure the DCP or GCP Key. You must identify the extension(s) or phone number(s) you want to monitor when configuring the key.

  • Page 76: Xml Key

    XML Key The 9480i CT IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup lan- guage much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone.
  • Page 77 Line Keys and Softkeys Configuring XML Services Aastra Web UI Click Operation->Softkeys and XML. Softkeys Select from "Key 1" through "Key 20". In the "Type" field, select "Services". In the "XML Application URI" field, enter the applicable URI(s). Note: Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field.
  • Page 78 Line Keys and Softkeys Configuring an XML Key Aastra Web UI Click Operation->Softkeys and XML. Softkeys Select from "Key 1" through "Key 20". In the "Type" field, select "XML". In the "Label" field, enter a label to apply to this key.
  • Page 79 To exit from the "Services" menu, press the “Goodbye” key. From an XML Softkey Press the XML softkey on the 9480i CT phone. A "Custom Features" screen displays or the title you specified. Use the 5 and 2 to scroll through the customized features.

  • Page 80: Flash Key

    Flash Key You can set a softkey to generate a flash event when it is pressed on the 9480i CT. You do this by setting the softkey to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 81: Sprecode Key

    The value you enter for this field is dependent on the services provided by the server. Contact your System Administrator for information about available services. Setting a Sprecode Key Aastra Web UI Use the following procedure to configure a sprecode softkey on the 9480i CT phone. Click Operation->Softkeys and XML. Softkeys Select from "Key 1" through "Key 20".

  • Page 82: Park/Pickup Keys

    After the call is parked, you can press the "Pickup" key, followed by the applicable value to pickup the call. Administrators can configure the park and pickup keys for any line using the configuration files or the Aastra Web UI.
  • Page 83 Line Keys and Softkeys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phones to park a call and pick up a parked call. Park a Call While on a live call, press the "Park" key. Perform the following for your specific server: For Asterisk Server Server announces the extension number...

  • Page 84: Last Call Return (Lcr) Key

    Line Keys and Softkeys Last Call Return (LCR) Key (Sylantro Servers only) Using the Aastra Web UI, you can configure the "Last call return" (LCR) function on a softkey. This feature is for Sylantro servers only. How it works If you configure "LCR" on a softkey, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for “LCR”...

  • Page 85: Call Forward Key

    Call Forward Key Using the Aastra Web UI, you can configure the Call Forward (CFWD) function on a softkey or programmable key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.

  • Page 86: Blf/Xfer

    When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go off- hook and dial the number of the extension. Configuring a BLF/Xfer Key Aastra Web UI Click Operation->Softkeys and XML. Softkeys Select from "Key 1"...

  • Page 87: Speeddial/Xfer

    Speeddial/Xfer and Call Forward When the phone is in the “Ringing” state, pressing the Speeddial/Xfer key forwards the call to the predefined extension. Configuring a Speeddial/Xfer Key Aastra Web UI Click Operation->Softkeys and XML. Softkeys Select from "Key 1" through "Key 20".

  • Page 88: Speeddial/Conf

    Speeddial/Conf The 9480i CT allows you to configure a softkey to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.

  • Page 89: Speeddial/Mwi

    Speeddial/MWI The 9480i CT supports multiple voicemail registration by using the Speeddial/MWI key. This feature can be useful in sce- narios where you need to monitor the voicemail accounts of your team members or you need access to your manager’s voicemail messages.

  • Page 90: Services Key

    Line Keys and Softkeys Services Key The 9480i CT has a “Services” hard key on the front panel of the phone. However, you can use any softkey to configure a Services key. 9480i Hold Redial Goodbye Options PQRS WXYZ Services hard key...
  • Page 91 Line Keys and Softkeys Configuring a Services Key Aastra Web UI Use the following procedure to configure a Services softkey on the 9480i CT phone. Click Operation->Softkeys and XML. Softkeys Select from "Key 1" through "Key 20". In the "Type" field, select Services.

  • Page 92: Directory Key

    Directory Key On the 9480i CT, you can press the UP arrow navigation key to enter the Directory List. You can also configure a Directory key on any of the available softkeys, using the Aastra Web UI. Pressing the Directory key displays the “Directory List”.

  • Page 93: Callers List Key

    Callers List Key On the 9480i CT, you can press the DOWN arrow navigation key to enter the Callers List. You can also configure a Callers List key on any of the available softkeys, using the Aastra Web UI. Pressing the Callers List key displays the “Callers List”.

  • Page 94: Intercom Key

    Intercom Key The 9480i CT has an “Intercom” hard key on the front panel of the phone. You can configure an Intercom key on any of the available softkeys, using the Aastra Web UI. Pressing the Intercom key automatically connects with a remote exten- sion for outgoing calls or answers an incoming intercom call.

  • Page 95: Phone Lock Key

    Note: You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation- >PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options->Phone Lock. For more informa- tion about using the lock/unlock feature, see “Locking/Unlocking a Phone”...

  • Page 96: Paging Key (Sends The Rtp Stream)

    “Group RTP Paging (receives RTP streams)” page 182. Configuring a Paging Key Aastra Web UI Click Operation->Softkeys and XML. Softkeys Select from "Key 1" through "Key 20". In the "Type" field, select Paging. In the “Value” field, enter a multicast IP address and a port number for the Paging key. When you press this key, the phone initiates an outgoing multicast RTP session to the specified address using the specified port.
  • Page 97 Line Keys and Softkeys Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1.

  • Page 98: None Key

    “Key Display Behavior” page Configuring a None Key Aastra Web UI Use the following procedure to configure a None key on the 9480i CT IP Phone. Click Operation->Softkeys and XML. Softkeys Select from "Key 1" through "Key 20". In the "Type" field, select None.

  • Page 99: Empty Key

    Configuring an Empty Key Aastra Web UI Use the following procedure to configure an Empty softkey on the 9480i CT phone. Click Operation->Softkeys and XML. Softkeys Select from "Key 1" through "Key 20".

  • Page 100: Deleting A Key

    Line Keys and Softkeys Deleting a Key Aastra Web UI Use the following procedure to delete a key function on the 9480i CT IP Phone. Click Operation->Softkeys and XML. Softkeys Select from "Key 1" through "Key 20". In the "Type" field, select None.

  • Page 101: Making Calls

    Making Calls This section describes ways to make calls on your 9480i CT phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance button...

  • Page 102: Using Handsfree Speakerphone

    When handsfree is on, the speaker light turns on. Using a Headset The 9480i CT accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equip- ment retailer or distributor to purchase a compatible headset.

  • Page 103: Using Intercom

    Goodbye Press the key to end the call. Using Intercom On the 9480i CT, you can use the Icom hard key to automatically connect with a remote extension or answer an incoming intercom call. 9480i Hold Redial Goodbye...

  • Page 104: Redial

    Making Calls You can set specific incoming Intercom call features on the 9480i CT IP phone using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Aas- Description tra Web UI Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller.

  • Page 105: Mute

    Making Calls Deleting from the Redial List IP Phone UI R R edial edial Press Press the Delete Key, then press the Delete Key again to erase the item. Delete All Items IP Phone UI R R edial edial Press Press the Delete Key, then press the Delete All Key to erase all items.

  • Page 106: Receiving Calls

    Receiving Calls When a call is ringing at your extension, the inbound callers extension and name display to the screen. The line/call appearance light flashes quickly for the incoming call. John Smith Keri March Answer Ignore Answering an Incoming Call IP Phone UI To answer the call •...

  • Page 107: Handling Calls

    Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold Hold Hold You can place an active call on hold by pressing the Hold key.

  • Page 108: Transferring Calls

    “Dial” and “Cancel” softkeys are provided while the user inputs the number. IP Phone UI The 9480i CT has a Transfer hard key on the front panel. When you lift the handset on the phone, the key displays on Xfer the bottom set of softkeys by default.
  • Page 109 Handling Calls Transferring Calls in Pre-Dial Mode Use the following procedure to transfer a call to another extension in pre-dial mode. Use the following illustration as a ref- erence. 9480i Hold Redial Goodbye Transfer Softkey Options when handset is lifted Transfer hard key PQRS WXYZ...
  • Page 110 Transferring Two Existing Calls The 9480i CT allows you to perform a transfer of a call when there are currently two active calls on the phone. For exam- ple, on your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to trans- fer Call A to Call B: Press Transfer key.

  • Page 111: Conferencing Calls

    Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method). The 9480i CT has a Conference hard key on the front panel. In addition, when you lift the handset on the phone, the Con- ference key displays on the softkeys by default. Use either the Conference hard key or softkey to create conference calls.
  • Page 112 Handling Calls IP Phone UI Using Local Conferencing in Pre-Dial Mode Use the following procedure to create a conference call using local conferencing in pre-dial mode. Use the following illustration as a reference. 9480i Conference Softkey Hold Redial Goodbye Options when handset is lifted Conference hard key...
  • Page 113 When a name is displayed, pressing 4 drops the displayed party from the call. Centralized Conferencing (for Sylantro and Broadsoft Servers) The 9480i CT allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing.
  • Page 114 Handling Calls Use the following procedure to create a conference call using centralized conferencing. Use the following illustration as a reference. 9480i Hold Redial Goodbye Conference Softkey Options when handset is lifted Conference hard key PQRS WXYZ Xfer Icom Conf Services Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) Note:...
  • Page 115 Setting Up Multiple Conferences (for Sylantro Server only) Note: The 9480i CT is limited to 9 conferences (a single conference each on lines 1 through 9). Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)”...

  • Page 116: Ending Calls

    Handling Calls Ending a Conference and Transferring Remaining Parties The 9480i CT allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing a Transfer key. Note: The Caller ID of the dropped Host still displays on the remaining parties’ phones.

  • Page 117: Managing Calls

    Managing Calls The 9480i CT has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List •...
  • Page 118 Managing Calls Press the UP arrow key or press a configured Directory softkey. The directory displays the number of entries in your list. If the Directory list is empty, "Directory Empty/Use Save to add" displays. The following is an example of the Directory List Header screen with 97 entries in the List.
  • Page 119 Managing Calls Directory List Limitations Maximum length of a label characters Maximum length of a URI characters Maximum number directory entries in the NVRAM entries The following examples illustrate the IP Phone UI screens you can use to add entries in the Directory List. Enter Name: Label Number...
  • Page 120 Managing Calls On Screen 2: • You can add a label or URI using the abc softkey; Or you can populate the "Label" field with a pre- defined label (Office, Home, Cell, Pager) by pressing the Label softkey. • Use the Backspace softkey when required. •...
  • Page 121 Managing Calls Scrolling Multiple Screens Per Entry IP Phone UI If there are multiple numbers for an entry, the 3 and 4 keys display for you to scroll multiple screens. The following examples show Screen 1 as Steve Smith’s Office number, Screen 2 as Steve Smith’s Home number, and Screen 3 as Steve Smith’s Cell number.
  • Page 122 Managing Calls Arranging Multiple Screens You can use the Arrange softkey to move the number/label/line forward or backward between screens for the specified name. If there is a label assigned to the entry, the following screen displays after pressing the Arrange softkey. 1.Cell 2.Office 3.Home...

  • Page 123: Delete All

    Managing Calls Delete Entries from the Directory List You can delete entries from the Directory List in the following ways: • Delete a single name or number and all associated numbers and labels • Delete specific numbers and labels from a single entry •...
  • Page 124 Managing Calls To delete all entries from the Directory List: Press the Directory key. Directory 97 items Use to view Press 1st letter DeleteList Add New Quit At the “Directory List” top screen, press DeleteList. Save Entries to the Directory List You can save entries (names and numbers) from other sources to your Directory using any of the following methods: •...
  • Page 125 Press Copy. The entry is saved in the Directory List. Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.

  • Page 126: Callers List

    Callers List The Callers list is a stored log of your incoming calls. The 9480i CT telephone stores information on up to 200 incoming calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
  • Page 127 IP Phone UI Use the following procedure to access the Callers List. Use the following illustration as a reference On the 9480i CT, you can press the DOWN arrow navigation key to enter the Callers List. You can also press a configured Callers List softkey.
  • Page 128 Managing Calls To cancel a delete function, press the 2 or the 5 Scroll keys. To save a line item to a softkey for speed dialing, press the Save softkey and enter the line number at the "Save to?" prompt that is already configured for speed dialing at a softkey. To dial a displayed entry from the Callers List, pick up the handset, press the handsfree button, or press a line key.
  • Page 129 Download the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.

  • Page 130: Account Configuration (Dnd And Call Forwarding)

    On the 9480i CT, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings->Preferences->General->DND Key Mode: Account, Phone (default), and Custom.
  • Page 131 Managing Calls You can then configure a DND key (for the phone or for an expansion module) using the Aastra Web UI at the path, Opera- tion->Softkeys Keys and XML. You can enable and disable DND by toggling the key, or by setting DND for a specific account at the path, Basic Settings->Account Configuration.
  • Page 132 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current set- ting of Account 1.
  • Page 133 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 3. Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting of Account 1.
  • Page 134 Managing Calls DND in Account Mode With the account in focus on the IP Phone UI, press the DND key to toggle DND ON or OFF for the account. Use the RIGHT and LEFT arrow keys to scroll through each account. Use the RIGHT and LEFT arrow keys to scroll through each account.
  • Page 135 Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 9480i CT, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set a CFWD mode using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call For- ward Key Mode: Account (default), Phone, and Custom.
  • Page 136 CFWD key LED OFF if all CFWD modes are disabled for the account in focus. Note: If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring CFWD Using the Aastra Web UI Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI.
  • Page 137 Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
  • Page 138 Managing Calls Click Basic Settings->Account Configuration. The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Admin- istrator. Note: If the BroadSoft BroadWorks Executive and Assistant Services feature is enabled and your phone is configured with the Assistant’s role, an additional Forward Filtering option may be available on the Account Configuration page.
  • Page 139 If you selected “Phone” mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Aastra Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1.)
  • Page 140 Managing Calls CFWD in Account Mode Use the RIGHT and LEFT arrow keys to scroll through each account. Screenname1 Screenname2 Screenname3 CFWD All CFWD Busy 01/01/14 11:00am 01/01/14 11:00am 01/01/14 11:00am Call Forward Call Forward Call Forward In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. Screenname1 has “CFWD All”...
  • Page 141 Managing Calls For the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. Call Forward Call Forward Mode No Answer Mode No Answer Change the...
  • Page 142 Managing Calls In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. Screenname1, 2 and 3 have “CFWD All” enabled. Note: In ”Phone” mode, when you change the call forward configuration for an account, the change applies to all accounts. Press the Call Forward key.
  • Page 143 Managing Calls In the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. Call Forward Call Forward Mode No Answer Mode No Answer Change the...

  • Page 144: Call Forward

    Managing Calls CFWD in Custom Mode Use the RIGHT and LEFT arrow keys to scroll through each account. Screenname1 Screenname2 Screenname3 CFWD All CFWD Busy 01/01/14 11:00am 01/01/14 11:00am 01/01/14 11:00am Call Forward Call Forward Call Forward In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. Screenname1 has “CFWD All”...
  • Page 145 Managing Calls After selecting an account, press CHANGE. The Call Forward Mode screen displays for the account you selected. Use the UP and DOWN arrow keys to scroll through each state type. Call Forward Mode Indicates 1.All CFWD Enabled 2.Busy 3.No Answer Indicates no CFWD phone...

  • Page 146: Missed Calls Indicator

    Managing Calls Press the CHANGE key for the mode you selected in step 4. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. Call Forward Call Forward Mode No Answer Mode No Answer Change the State: OFF State: ON...
  • Page 147 Managing Calls Accessing and Clearing Missed Calls. IP Phone UI Use the following procedure to access and clear missed calls from the Callers List. Once you display the Callers List, the "<number> New Calls" indicator clears. Use the following illustration as a reference. 9480i Hold Redial...

  • Page 148: Voicemail

    Managing Calls Voicemail The Voicemail feature on the 9480i CT IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.

  • Page 149: Cordless Handset

    The following sections describe the 9480i CT cordless handset keys and key functions, and how they help you make and manage your calls and caller information. Handset Keys The following illustration and table identify the keys on the key panel of your 9480i CT handset that you can use for han- dling calls. 41-001381-05 REV03 – 07.2014...

  • Page 150: Handset Key Descriptions

    Cordless Handset Handset Key Descriptions Function # Function Description Receiver Volume key During Ringing: Adjusts ringer volume During a call: Adjusts receiver volume During text mode (not in a call): Moves cursor right/left Display Features ƒ Key List Access key to the programmed Feature Key List Scrolls up when in the various lists Adds a space during editing Softkeys...
  • Page 151 Cordless Handset When in an idle state, pressing the Menu key  of the handset presents the following list of options. Once in the menu list the user can scroll up Ï and down  using the scrolling keys to see each option. Item # Menu list Intercom...

  • Page 152: Accessing Options On The Cordless Handset

    Pressing the y key quits the Menu and return to the idle mode or call mode. Intercom The 9480i CT supports intercom function between a 9480i CT base and any of its paired cordless handsets, and vice versa. Pressing Select while viewing this option brings up a list of base and paired handsets available for intercom. To select a handset or base to intercom, navigate to the desired handset or the base using the Â...

  • Page 153: Ring Tone

    Accessing Options on the Cordless Handset Ring Tone There are several selectable Ring tones available on the 9480i CT handset. A check mark beside the ring tone number indi- cates the currently selected ring tone. Ring Tone 1 ½ = Scroll...

  • Page 154: Vibrate

    Pressing the y key returns you to the main idle display screen. • Handset Pairing/Unpairing All handsets must be paired to a 9480i CT base before they can be used. For more information on pairing and unpairing the handset, see “Pairing and Unpairing Cordless Handset to Base”...

  • Page 155: Silent Alert

    Accessing Options on the Cordless Handset Silent Alert The Silent Alert option activates an internal hardware vibrator instead of a regular ringer during an incoming call. By default, the Silent Alert is automatically set to Off. Handset UI To activate Silent Alert from the option display: •...

  • Page 156: Feature Keys On The Handset

    Feature Keys on the Handset You can program up to 15 feature keys on the 9480i CT handset with specific functions using the Aastra Web UI. In addi- tion, up to 9 lines are available for use from the handset.
  • Page 157 No calls are shared. Flash Indicates the key is set to generate a flash event when it is pressed on the 9480i CT. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
  • Page 158 Programming Feature Keys You can program up to 15 feature keys on the 9480i CT IP phone using the Aastra Web UI. Use the following procedure to program the feature keys on your 9480i CT Base Station and all paired handsets.

  • Page 159: Idle Mode

    Accessing Options on the Cordless Handset Idle Mode During idle mode (i.e. no incoming call, no active call, or no call on hold), the handset name, date & time, status messages, and status icons are present on the display. Angela May 17 10:19am Note: The phone name label (Angela in the diagram above) can be edited in the Options list.

  • Page 160: Multifunction Handset Led Indicator

    UP Arrow Keys( Your 9480i CT cordless handset has two UP Arrow keys directly under the LCD display. These are softkeys that change depending on the phone’s state, displaying relevant keys only. These softkeys are pre-programmed for the call handling and extension management features.

  • Page 161: Battery Charging

    Feature Key List ( The 9480i CT cordless handset supports a programmable feature key list for easy access to common features. The available features include line keys (1-9), intercom, directory, callers list, transfer, conference, and public/private call mode. For more information about the feature keys, see “Feature Keys on the Handset”...

  • Page 162: Volume Control

    Accessing Options on the Cordless Handset Handset Battery Indicator & Status The display provides "at a glance" information on the handset battery. Icon Description dcba The bars indicate the battery charge level — 4 for full, needs recharging when only 1 bar appear The bars flash when the battery is being recharged on the charger stand.
  • Page 163 Accessing Options on the Cordless Handset Keys Used for Editing During alphanumeric entry, the Volume Control key becomes the edit key. It provides backspace and forward-space capability to the unit. For Backspace/Erase, press the Lower end of the volume bar. To add a space or to erase from left to right, press the higher end of the volume bar.
  • Page 164 Accessing Options on the Cordless Handset Softkeys "123" —"abc"—"ABC" Handset UI Use the left soft key to toggle from numeric "123" editing mode to lower case text "abc" editing mode, to upper case text "ABC" editing mode. ressing the "123" Number/Address Number/Address softkey sets the editor...

  • Page 165: Callers List - Cordless Handset

    Accessing Options on the Cordless Handset Press Save to advance to the name entry screen. Pressing "Save" Number/Address Enter name 123abcABC@aastra softkey moves to the .com_ name editing mode Save ChCase Save Enter a name for the Number/Address information. The name can have up to 15 characters, including spaces. For more information on entering characters/numbers in the Directory, see “Editing Entries in the Directory”...
  • Page 166 Accessing Options on the Cordless Handset Saving Entries from the Callers List to the Directory Handset UI From the Options softkey in the Callers List, scroll to the Save to Directory Item. Press the Select softkey. The following screen displays upon successful saving to the directory. Save Directory ½...

  • Page 167: Making Calls From Cordless Handset

    Using a Headset The 9480i CT cordless handset accepts headsets through the 2.5 mm audio jack on the bottom of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.

  • Page 168: Ending Calls

    Making Calls from Cordless Handset Either way, the triangle indicator clears and the call goes back to Private mode. The following illustrations show the handset screens during public and private calling. <13> Corey <14> 516-2681 Public 00:00:00 Line 1 PgDown Select Feature List View with the Public Private Call in Progress...

  • Page 169: Pairing And Unpairing Cordless Handset To Base

    Pairing and Unpairing Cordless Handset to Base Pairing/Unpairing the Handset All handsets must be paired to a base station. You must perform this from both the telephone base station and the cord- less handset. Successful pairing adds the handset name to the handset list on the base station and synchronizes the hand- set list from the base to the newly paired handset.
  • Page 170 Pairing and Unpairing Cordless Handset to Base On the Handset, press the softkey for Pair. The following displays on the handset. Attempting to pair... Cancel Upon success or failure of pairing, one of the following displays on the Handset and base station, respectively: Successful pairing Successful Pairing of Handset...
  • Page 171 Pairing and Unpairing Cordless Handset to Base Unpairing the Handset from the Base Station Using the Base UI Base Station UI Notes: 1. Ensure the Handset being unpaired is within close proximity to the base station. It is recommended that the Handset be within 3 feet from the base station during unpairing.
  • Page 172 Pairing and Unpairing Cordless Handset to Base On the Handset, press  (Menu). Select Hset pairing. 7 - Hset pairing = Scroll Remove Note: If the Handset is not paired, the softkey is labelled as Pair instead of Remove. Press the Remove softkey. Attempting to remove...

  • Page 173: Additional Features

    Display DTMF Digits A feature on the 9480i CT phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey or expansion module key.

  • Page 174: Play Call Waiting Tone

    You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone.

  • Page 175: Stuttered Dial Tone

    Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone.

  • Page 176: Xml Beep Support

    XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.

  • Page 177: Status Scroll Delay

    Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)" field at the path Basic Settings->Preferences->General.

  • Page 178: Switch Ui Focus To Ringing Line

    Switch UI Focus to Ringing Line You can configure a feature on the 9480i CT that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 179: Call Hold Reminder During Active Calls

    When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the “Call Hold Reminder During Active Calls” in the Aastra Web UI.

  • Page 180: Call Hold Reminder

    (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. You can enable or disable this feature using the “Call Hold Reminder” parameter in the Aastra Web UI. Configuring “Call Hold Reminder”...

  • Page 181: Call Waiting Tone Period

    “Call Waiting Tone Period”. A value of “0” is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring “Call Waiting Tone Period”...

  • Page 182: Preferred Line And Preferred Line Timeout

    Preferred Line and Preferred Line Timeout The 9480i CT has a feature called “preferred line” and “preferred line timeout”. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line.
  • Page 183 Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI Aastra Web UI Use the following procedure to configure the Preferred Line and Preferred Line Timeout feature using the Aastra Web UI. Click Basic Settings->Preferences->General. In the “Preferred Line” field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.

  • Page 184: Goodbye Key Cancels Incoming Calls

    Goodbye Key Cancels Incoming Calls The 9480i CT has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incom- ing calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming Call"...
  • Page 185 Additional Features Using the Goodbye Key to Cancel Incoming Calls Feature IP Phone UI THEN "Goodbye Key Cancels Incoming Call" is enabled press the Goodbye key to reject the second incoming call. AND a second call comes in while you are on an active call, "Goodbye Key Cancels Incoming Call"...

  • Page 186: Message Waiting Indicator

    MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI. Configuring Message Waiting Indicator Aastra Web UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone.

  • Page 187: Incoming Intercom Call Features

    You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parame- ters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Aastra...

  • Page 188: Using Redial Key For "Last Number Redial

    Additional Features Configuring Incoming Intercom Settings Aastra Web UI Use the following procedure to configure incoming intercom call settings on the IP phone. Click Basic Settings->Preferences->Incoming Intercom Settings. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls.

  • Page 189: Group Rtp Paging (Receives Rtp Streams)

    This feature is configurable using the Aastra Web UI only. The 9480i CT in the local network listens for RTP on the pre-configured multicast address. The Phone displays the “Paging”...

  • Page 190: Shared Call Appearance (Sca) Call Bridging

    Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other.
  • Page 191 Additional Features Line Keys and Idle Screens State Call LED Call Caller ID Non-Call LED Non-Call Caller ID Idle Seized Solid Green None Solid Red None Progressing (outgoing call) Green Called Party Solid Red None Alerting (incoming call) Blinking Unselected Red Active Solid Green Far-end...

  • Page 192: Broadsoft Broadworks Executive And Assistant Services

    Configuring the Filter Key on an Executive’s Phone Using the Aastra Web UI Use the following procedure to configure the Filter Key on an Executive’s phone using the Aastra Web UI: Aastra Web UI 41-001381-05 REV03 – 07.2014...
  • Page 193 If Call Forward is enabled for filtered calls, LEDs for all Filter keys will be turned off. Configuring the Filter Key on an Assistant’s Phone Using the Aastra Web UI Use the following procedure to configure the Filter Key on an Assistant’s phone using the Aastra Web UI: Aastra Web UI...
  • Page 194 Contact your System Administrator for further details. Configuring the Initiate Call Key on an Assistant’s Phone Using the Aastra Web UI Use the following procedure to configure the Initiate Call Key on an Assistant’s phone using the Aastra Web UI: Aastra Web UI...
  • Page 195 Additional Features Click on Operation->Softkeys and XML. Select a key that you want to use as an Initiate Call key. In the "Type" field, select "Speeddial". In the "Label" field, enter a label to apply to this key. In the "Value" field, enter the Initiate Call FAC (e.g. #64) In the "Value"...
  • Page 196 Additional Features To Intercept a Filtered Call Before it is Transferred to an Assistant Use the following procedure to intercept a filtered call before it is transferred to an Assistant: IP Phone UI (Optional) If the caller’s name is truncated, press the navigation key to view the rest of the caller’s name.
  • Page 197 Additional Features To Ignore a Filtered Call Use the following procedure to ignore a filtered call: IP Phone UI (Optional) If the caller’s name is truncated, press the navigation key to view the rest of the caller’s name. Press the navigation key to return to the initial view.
  • Page 198 Additional Features To Activate Executive Call Filtering on an Assistant’s Phone when the Filter Key’s Value is Defined Use the following procedure to activate Executive Call Filtering on an Assistant’s phone when the Filter key’s value is defined: IP Phone UI Press the configured “Filter”...
  • Page 199 Additional Features To Deactivate Executive Call Filtering on an Assistant’s Phone when the Filter Key’s Value is Defined Use the following procedure to deactivate Executive Call Filtering on an Assistant’s phone when the Filter key’s value is defined: IP Phone UI Press the configured “Filter”...
  • Page 200 Additional Features To Answer a Filtered Call Use the following procedure to answer a filtered call: IP Phone UI (Optional) If the caller’s name is truncated, press the navigation key to view the rest of the caller’s name. Press the navigation key to return to the initial view.
  • Page 201 Additional Features To Push a Filtered Call Back to the Executive Use the following procedure to push a filtered call back to the Executive: IP Phone UI After answering a filtered call, press the Push softkey. The phone will enter in the FAC for the BroadSoft Executive-Assistant Call Push feature and automatically dial the FAC call. The FAC call will be answered and the filtered call will be released if the push is successful.
  • Page 202 To Activate Call Forwarding of Filtered Calls Use the following procedure to activate call forwarding of filtered calls: Aastra Web UI Click on Basic Settings->Account Configuration. Place a checkmark in the “Enabled” box beside the “Divert” option under “Forward Filtering”.
  • Page 203 Additional Features IP Phone UI Press the Options key and then the Select softkey to enter the Call Forward menu Press the Call Forward softkey. Press the navigation key three times to select Forward Filtering. Call Forward Mode 1.All 2.Busy 3.No Answer 4.Forward Filtering X Change...
  • Page 204 To Deactivate Call Forwarding of Filtered Calls Use the following procedure to deactivate call forwarding of filtered calls: Aastra Web UI Click on Basic Settings->Account Configuration. Remove the checkmark in the “Enabled” box beside the “Divert” option under “Forward Filtering”.

  • Page 205: Star Codes

    All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 9480i CT phone the same way you would on a regular telephone.

  • Page 206: Troubleshooting Solutions

    Aastra PoE (Power over Ethernet) inline power supply, to provide power over Eth- ernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 9480i CT Instal- lation Guide for details.
  • Page 207 The phone displays the “No Service” message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. See “User Password” page 37 for more information.

  • Page 208: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace the product at no charge, if returned within the Warranty Period.

  • Page 209: Limited Warranty (Australia Only)

    Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Aastra in relation to a failure to com- ply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 210: Warranty Repair Services

    Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 211: Appendix A - Time Zone Codes

    Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE - Dubai AG-Antigua AI-Anguilla AL-Tirane...
  • Page 212 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
  • Page 213 Appendix A - Time Zone Codes Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham...
  • Page 214 Appendix A - Time Zone Codes Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade 41-001381-05 REV03 – 07.2014...

  • Page 215: Index

    Index Numerics ending ........................109 pre-dial and live dial mode ................104 9480i CT transfer remaining parties ................109 cordless handset features ................2 conferencing calls ....................103 features ........................1 contrast level, setting ..................... 25 getting started .....................3 cordless handset idle screen ......................5 call timer ......................146 installation and setup ..................2...
  • Page 216 Index empty key, softkey for ..................91 specifying on IP phone ..................30 ending calls, from cordless handset ...............161 language on cordless handset ................. 145 last call return, softkeys for ...................77 LED indicator on cordless handset ..............153 feature key line, setting a softkey for ..................48 guidelines ......................150 lock/unlock the phone ..................
  • Page 217 Index as BLF List ......................61 transfering calls, blind ..................101 as BLF/.Xfer ......................79 transfering calls, consultative ................101 as Callers List Key ..................... 86 transferring calls as CFWD ......................78 pre-dial and live dial mode .................101 as Directory key ....................85 troubleshooting solutions .................
  • Page 218 Aastra will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation.

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