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Aastra 9133i User Manual

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Summary of Contents for Aastra 9133i

  • Page 2 Proprietary and Contents Section Μ Aastra – 2758-002 Μ...

  • Page 3: Nd Edition (November 30, 2007)

    Edition (November 30, 2007) © Copyright 2007 Aastra Intecom Inc. All rights reserved. Information in this manual may change with product revisions. Aastra Intecom may add features or enhancements to the product(s) and/or program(s) described in this manual at any time.

  • Page 4: Revision History

    Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

  • Page 5: Limited Warranty

    Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.

  • Page 6: Warranty Repair Service

    Proprietary and Contents Section Warranty Repair Service Should the set fail during the warranty period, contact the Aastra Intecom Customer Service Center (CSC) at 1-800-729-1872. Μ Aastra – 2758-002 Μ...

  • Page 7: Table Of Contents

    Audience........................xiii Organization ......................xiii Terms and Definitions ....................xiii References ......................... xiv Chapter 1 Introduction ......................1 Overview..........................1 The 9133i Telephone ......................1 Phone Features........................2 General Requirements......................2 Headset/Handset Connection ..................2 Handset ........................2 Headset (Optional)....................2 Chapter 2 Getting Started ...................... 1 Μ...
  • Page 8 Installation .......................... 1 Startup .......................... 1 Configuration and Updates................... 1 No Service Message....................2 Network Disconnected................... 2 9133i Keys and Functions....................2 9133i Key Description....................3 Programmable Hard Keys....................4 Features ........................4 Line and Call Appearance Keys................... 5 Line/Call Appearance Hard Keys ................5 Programmable Hard Keys as Line/Call Appearances..........
  • Page 9 Multiple Call Forward Assignments ................21 Call Park ........................... 21 Call Pickup........................22 Call Waiting........................23 Message Desk Operator ....................23 Voice Mail ........................24 Callers List........................24 Callers List Display ....................24 Callers List Functions....................24 Μ Aastra - 2758-002 Μ...
  • Page 10 Exit the Callers List....................27 Redial ..........................27 Last Number Redial ....................27 Redial List ........................28 Appendix A Customize your 9133i Phone................29 Options List........................29 Access the Options List....................30 Language ........................31 Time and Date ......................31 Time Server ......................
  • Page 11 Proprietary and Contents Section Appendix B Troubleshooting ....................43 Index ............................45 Μ Aastra - 2758-002 Μ...
  • Page 12 Proprietary and Contents Section Μ Aastra – 2758-002 Μ...

  • Page 13: About This Publication

    About This Publication Overview This guide explains how to use your new 9133i IP phone. Not all features listed are available by default. Contact your system administrator to find out which features and services are available on your system. Your system administrator also has the ability to customize some features on this phone.

  • Page 14: References

    References The following publications provide related information. Title Description Aastra Model 9133i IP Phone Installation and set-up instructions, general features and Installation Guide functions, and basic options list customization. This guide is included in the box with your phone.

  • Page 15: Chapter 1 Introduction

    Overview The 9133i IP telephone provides communications over an IP Network using SIP IP telephony protocol. The 9133i has all the features of a regular business phone, allowing you to place and receive calls, transfer, conference and more. The 9133i Telephone Μ...

  • Page 16: Phone Features

    Built-in-two-port, 10/100 Ethernet switch allowing you to share a connection with your computer. General Requirements The 9133i requires the following environment: • A SIP-based IP PBX system or network installed and running with a SIP account created for the 9133i.

  • Page 17: Chapter 2 Getting Started

    9133i IP Phone User Guide for SPN Chapter 2 Getting Started Installation If your system administrator has not already setup your 9133i, please refer to the Aastra Model 9133i IP Phone Installation Guide for basic installation and physical setup of the 9133i. •...

  • Page 18: No Service Message

    Do not unplug or remove power from the phone while it is checking and installing firmware. No Service Message Appendix B, No Service for information. Network Disconnected Appendix B, Network Disconnected for information. 9133i Keys and Functions Hold Key Navigation Keys Hang Up key Options Key with Status Lamp Callers List Key Conf Key...

  • Page 19: 9133I Key Description

    9133i IP Phone User Guide for SPN 9133i Key Description Description Controls the Hold feature. Goodbye Key: • Ends an active call • Exits an open list such as the Options List without saving changes. Callers List key - Accesses a list of the last 200 calls received.

  • Page 20: Programmable Hard Keys

    Mute key. Programmable Hard Keys The 9133i has 7 programmable hard keys with status lamps located just above the Mute key. They support 6 programmable functions or line/call appearances. Programmable keys are configured by the system administrator according to the requirements of your organization.

  • Page 21: Line And Call Appearance Keys

    Accesses the voicemail system. Line and Call Appearance Keys There can be up to 9 line/call appearances configured on the 9133i (if no features are configured on the available programmable keys). Usually you will have only one directory number on your phone.

  • Page 22: Status Lamps For Line And Call Appearances

    The Speaker lamp and the Message Waiting Indicator (MWI) lamp provide visual status indications. Speaker The speaker lamp is located beside the Speaker key. Speaker LED Status Description On Solid You are in Speaker mode. Slow Flash You are in Headset mode. Μ Aastra – 2758-002 Μ...

  • Page 23: Message Waiting Indicator

    9133i IP Phone User Guide for SPN Message Waiting Indicator The Message Waiting Indicator (MWI) lamp is located at the top right of the phone. MWI LED Status Description Slow Flash You have a new message (s). Rapid Flash You have an incoming call.

  • Page 24: Mute

    Deactivate the Mute feature: Press the Mute key again. Mute is deactivated. Idle State Display The idle state screen displays when your 9133i is not in use. Μ Aastra – 2758-002 Μ...

  • Page 25: Chapter 3 Call Handling

    9133i IP Phone User Guide for SPN Chapter 3 Call Handling Place a Call You can place a call using one of the following methods. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes.

  • Page 26: Receive A Call

    Bridged Line Appearance or BLA.) Example In the following example, Phone A and Phone B have the same directory number assigned to a line/call appearance key on both phones. The following applies to call handling in this situation: Μ Aastra – 2758-002 Μ...

  • Page 27: Calls On Hold With Bla

    9133i IP Phone User Guide for SPN Phone A: • When Phone A goes off-hook on the line, it takes control of the line and the associated call appearance. • Phone A controls transfer, conference, hold, etc. • Phone A shows a green status lamp on the line appearance if the call is on L1-L3.

  • Page 28: Handle Calls Using The Speaker

    Also see Headset Mic Volume in the Options list. End a Call Step Action From a connected call: • Press the Goodbye key. • Place the handset back on hook if connected through the handset. Μ Aastra – 2758-002 Μ...

  • Page 29: Emergency Call Handling For Remote Sip Workers

    9133i IP Phone User Guide for SPN Emergency Call Handling for Remote SIP Workers Emergency Call Handling (911 calling) is not supported for Remote SIP Workers at this time. Μ Aastra - 2758-002 Μ...
  • Page 30 Chapter 3, Call Handling Μ Aastra – 2758-002 Μ...

  • Page 31: Chapter 4 Phone Features

    9133i IP Phone User Guide for SPN Chapter 4 Phone Features Hold Place a Call on Hold • You cannot place a call on hold or retrieve a call on hold if you are viewing the Redial List Callers List.

  • Page 32: Automatic Hold

    Chapter 4, Phone Features Automatic Hold The 9133i will automatically put your current call on hold when you press a new line key to answer a call. Manage Multiple Calls on Hold Step Action Result This screen displays when you have more than one call on hold.

  • Page 33: Transfer

    9133i IP Phone User Guide for SPN Step Action Result Activate Do Not Disturb: Press the DND key. The Do Not Disturb message displays. Deactivate Do Not Disturb: Press the DND key. The feature is deactivated. Transfer Unannounced Transfer When you transfer a call directly to another party and complete the transfer without consulting with the receiving party, it is called an unannounced transfer.

  • Page 34: Conference

    Press the Line key of the call on hold The ringing line drops and you are while the destination is ringing. reconnected to the original party. Conference The 9133i supports up to three parties in a conference call. Establish the Conference Step Action Result Connect to the first party to include in the conference.

  • Page 35: Release A Conferenced Party

    9133i IP Phone User Guide for SPN Step Action Result • The conference is established and Press the Conf key again. the second line lamp turns off. • The original line lamp is on steady. • A list of the other two parties in the conference displays on the originator’s screen.

  • Page 36: Conference Two Previously Connected Calls

    Forward a number assigned to a hard key that is not your main directory number: Press the line key of the number to Hear dial tone. forward. Press the Forward key. Hear the 2-beep configuration tone. Μ Aastra – 2758-002 Μ...

  • Page 37: Multiple Call Forward Assignments

    9133i IP Phone User Guide for SPN Step Action Result • Hear the 2-beep confirmation tone. Dial the destination number. • The calls for this number will be forwarded to this destination. Deactivate Call Forward: Press the appropriate line key.

  • Page 38: Call Pickup

    Call Pickup The Call Pickup feature allows you to answer a call ringing at another extension. Your 9133i provides the following 2 types of Call Pickup. • Group - Your directory number is assigned to a Call Pickup group. You can answer the ringing extension of another member of the group using the Call Pkup key.

  • Page 39: Call Waiting

    9133i IP Phone User Guide for SPN Call Waiting When you are on an active call, and a second call rings in to your phone, you hear one beep, and the screen displays the name and number (if available) of the second caller.

  • Page 40: Voice Mail

    The "N" at the left of the screen indicates a new call you have not reviewed. Indicates an unanswered call. Indicates an answered call. Callers List Functions Step Action Result Access the Callers List Press the Callers key. The Callers List “summary” screen displays. Μ Aastra – 2758-002 Μ...
  • Page 41 9133i IP Phone User Guide for SPN Step Action Result Press to scroll through the Callers List. • Most recent call - • Oldest call - Dial from the Callers List: From the entry that you have selected: The number is automatically dialed.

  • Page 42: Missed Calls Indicator

    Chapter 4, Phone Features Missed Calls Indicator The 9133i displays the “<Number of> Missed Calls” in the idle state screen display. This display alternates between the time and John Smith date and the number of missed calls 2010 2 Missed Calls As the number of missed calls increments: •...

  • Page 43: Exit The Callers List

    9133i IP Phone User Guide for SPN Step Action Result Delete only one entry: Find the entry to delete. Press the Delete key. The Delete confirmation displays: Press the Delete key again to confirm. The entry is deleted. Cancel the delete function:...

  • Page 44: Redial List

    The Delete key is Hard Key #4 at the top right of the phone. Find the entry to delete. Press the Delete key. The confirmation message displays. Press the Delete key again. All entries are deleted. Μ Aastra – 2758-002 Μ...

  • Page 45: Appendix A Customize Your 9133I Phone

    9133i IP Phone User Guide for SPN Appendix A Customize your 9133i Phone Options List The Options key allows you to access a list of configuration options for your phone. The following table shows the phone options you can access with the Phone UI (User Interface.) Options requiring an administrator password are indicated.

  • Page 46: Access The Options List

    Appendix A, Customize your 9133i Phone Phone Options Description Phone Status Allows you to: • View the phone IP address and MAC address. • View the firmware version on the phone. • Restart the phone. • Set the phone to factory default settings – A system-level option requiring an administrator password.

  • Page 47: Language

    9133i IP Phone User Guide for SPN Language This option sets the language for all of the phone display screens. Valid languages for the IP phones include English, French, and Spanish. The default is English. Step Action Result Go to the Language option.

  • Page 48: Set Time And Date Manually

    Appendix A, Customize your 9133i Phone Set Time and Date Manually If you set the time manually, the phone will not try to synchronize the time with the time server until the next time the phone is restarted. Step Action Go to the Time and Date option.
  • Page 49 9133i IP Phone User Guide for SPN Set Date: Displays the network date if the Time Server option is enabled and also allows you to set the date manually. If you do set the date manually, the phone will not try to synchronize with the Time Server until the next time the phone is restarted Go to the Set Date option.

  • Page 50: Tones

    Appendix A, Customize your 9133i Phone Press the * key to display the time zone The current time zone is checked. The list. default is United States. to scroll through the list. Press =Set when the desired time message zone is found.

  • Page 51: Clear Message Waiting

    9133i IP Phone User Guide for SPN Step Action Result Press =Set to select the ring option. message displays. Press =Next. The Tone Set screen displays. Tone Sets: Provides country-specific tone set options for call progress tones. Press =Enter. The default is US and displays with a checkmark.

  • Page 52: Contrast Level

    Appendix A, Customize your 9133i Phone Contrast Level Provides 8 contrast settings that brighten or darken the display. Step Action Result Go to the Contrast Level option. The Contrast Level screen displays. The current contrast level number is Press =Enter.

  • Page 53: Headset Settings

    9133i IP Phone User Guide for SPN Headset Settings The following options are accessed through the Headset Settings option. Audio Mode The Audio Mode option provides 4 audio combinations to provide maximum flexibility for handling calls. Option Description Speaker The default setting. Calls are placed or received using the (Default) handset or speaker.

  • Page 54: Network Settings

    Appendix A, Customize your 9133i Phone Step Action Result Press =Enter. The current setting displays. to scroll through the options. Press =Set. • message displays. • The new audio mode is checked. Headset Mic Volume Go to the Headset Settings option.

  • Page 55: Sip Settings

    9133i IP Phone User Guide for SPN SIP Settings This option is configured by a system administrator and requires an administrator password. Phone Status This option allows you to: • View the network status. • View the phone IP and MAC address.

  • Page 56: View The Firmware Version

    Appendix A, Customize your 9133i Phone View the Firmware Version Step Action Result Go to the Phone Status option. Press =Next to go to the Firmware Version screen. Press =Enter. Press =Next until all of the information is displayed. Restart Phone Occasionally you may be instructed to restart your phone to check for updates from the configuration server.

  • Page 57: User Password

    9133i IP Phone User Guide for SPN Step Action Result • Press the # key to confirm and restart the phone. Do not unplug the phone during the • Press =Cancel to cancel without restart process. restarting the phone. Your phone will be out of service temporarily during the restart and downloading process.
  • Page 58 Appendix A, Customize your 9133i Phone Μ Aastra – 2758-002 Μ...

  • Page 59: Appendix B Troubleshooting

    Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 9133i SIP IP Phone Installation Guide for details. Why is my speaker not...
  • Page 60 Registrar. For more information about registering your phone, see your system administrator. How do I restart the IP This setting is in the Options list. See Restart Phone phone? Appendix A. Μ Aastra – 2758-002 Μ...
  • Page 61 9133i IP Phone User Guide for SPN Index announced transfer............17 handset ................2 audio mode ...............37 handset not working ............44 automatic hold ..............16 handset volume..............7 headset................2, 37 place and receive calls ..........12 headset connection ............. 2 headset settings............
  • Page 62 5 restart ................40 Voice Mail key..............24 ring tone................34 voicemail................24 ring volume...............44 volume ringer volume..............7 handset................7 headset................7 ringer ................7 speaker................7 set date ................33 Volume key ................ 7 Μ Aastra – 2758-002 Μ...

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