Directed Call Pickup/Group Call Pickup (For Sylantro Servers) - Aastra 9000i Series Administrator's Manual

Directed Call Pickup/Group Call Pickup (for Sylantro Servers)

Aastra IP phones and any attached Expansion Modules support the Directed Call Pickup (DCP)
and Group Call Pickup (GCP) features.
The Directed Call Pickup/Group Call Pickup feature allows you to intercept - or pickup - a call on
a monitored extension. An Administrator or User can configure this feature using the Aastra Web
UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you
specify the extension that you want to monitor. Then, when the monitored extension receives a
call, you press the DCP softkey to "pickup" (intercept) it. If the monitored extension receives
multiple incoming calls simultaneously, the IP Phone UI displays a list of incoming calls. You
select a call from this list, and are connected to the call.
When you configure a GCP softkey, you specify the ring group that you want to monitor for
incoming calls. For example, suppose an Operator configures a GCP softkey to monitor incoming
calls for a specific ring group (extensions 2200-2210). When an incoming call is received on any
of these extensions, the Operator presses the GCP softkey and is connected to the call. If multiple
incoming calls are received simultaneously, the Operator does the following actions:
• Presses the GCP softkey. The Operator Phone UI displays the current list of incoming calls
(see below).
• Selects an extension to "pickup" first.
• Presses the Pickup softkey. The Operator is connected to the incoming call.
41-001343-01 Rev 02, Release 3.2.2
Select an extension
Press the Pickup
softkey to intercept
the call
Note: On the 6739i, you can configure DCP/GCP softkey using the IP
Phone UI also. For more information, see the Aastra Model 6739i IP
Phone User Guide.
DCP on line:
1. 2201
= Cancel
= Pickup
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