Skillset Assignment; Figure 44 Skillset Assignment Page - Nortel Call Center Set Up And Operation Manual

Administration 49
When you click the Reset Password button you will be prompted to make sure that you wish to
reset the password for the User. If you do not wish to reset their password click the Cancel
button, if you are sure you wish to reset their password, click the OK button.
In both cases you will be returned to the User Admin page, but if you decide to reset their
password they will need to use the password 0000 the next time they login. They will then be
prompted to enter a new password.

Skillset Assignment

This option allows you to assign Skillsets to Users. Assigning Skillsets to a User allows the User
to view those Skillsets in the Real Time screens and to obtain Historical Reports on those
Skillsets.
A User can have multiple Skillsets assigned to them, and a Skillset can be assigned to multiple
Users.
Selecting the Skillset Assignment option presents you with the Skillset Assignment page, shown
below.

Figure 44 Skillset Assignment Page

Issue 02 (15) Reporting for Call Center Setup and Operations Guide