Figure 75 Add Monthly Schedule Page - Nortel Call Center Set Up And Operation Manual

Using Reporting For Call Center 87

Figure 75 Add Monthly Schedule Page

The Add Monthly Schedule page allows you to specify the which reports you wish to have
included in the Schedule, and when it is to be printed.
You may also specify which period of the day the reports will contain. You must also specify a
name for your Schedule and which printer you wish to have the reports generated on.
To select a report to be included in the Schedule, click the check box beside the report name.
Selected reports will have a tick in the check box beside their name. You can of course select
multiple reports.
The reports will be generated for a calendar month. You must specify the time you wish to have
st
the Monthly Schedule reports generated. They will be generated on the 1 day of each Month, at
the specified time.
Issue 02 (15) Reporting for Call Center Setup and Operations Guide