Figure 115 Answered Calls Report Skillsets Page - Nortel Call Center Set Up And Operation Manual

148
Reports
• For a discussion on using Favorites, see page 73.
No Skillsets have been set up in the example Skillset selection page, see Figure 115 Answered
Calls Report Skillsets Page. The page does show that the report should run from the start of day
(00:00) on November 30
If Skillsets are listed these can be selected, or a Favorite Skillset selected.
Clicking on the Submit button generates the report. This is shown below.
Reporting for Call Center Setup and Operations Guide

Figure 115 Answered Calls Report Skillsets Page

th
, 2005 up to 23:59 on November 30
th
, 2005.
Issue 02 (15)