Change 4: Create A New Application Pool And Add Rcc To It; Figure 26: New Mime Type Settings; Figure 27: Configuring Application Pool - Nortel Call Center Set Up And Operation Manual

6. Click OK
7. Click Apply
8. Click OK

Change 4: Create a new Application pool and add RCC to it

1. Open the IIS Manager
2. Right click on Application Pools and select New -> Application Pool
3. Enter Nortel into the Application ID field and select the Use existing application pool
as template radio button
4. In the drop down box select DefaultAppPool
5. Click OK
6. Right click on the newly created application pool Nortel and select Properties
7. Click on the Identity tab
8. If the Predefined radio button is not selected, do so and select Local System in the
drop down box beside it.
Issue 02 (15)

Figure 26: New Mime Type settings

Figure 27: Configuring Application Pool

Reporting for Call Center Setup and Operations Guide
Installation 31