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Related Manuals for Nortel M7410
Summary of Contents for Nortel M7410
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Page 2: Feature Programming
Enterprise Edge Feature Programming Telephone Guide © 1999 Nortel Networks P0908510 Issue 02... -
Page 4: Table Of Contents
Before you start 11 What you’ll need to do programming 11 Understanding the telephone buttons 12 Using the buttons under the display 12 The M7410 Cordless Telephone (CT) 14 Chapter 2 Answering calls 15 Answering incoming calls with Hunt Groups 15... - Page 5 When the internal number you have called is busy 35 Priority Call 35 Making a priority call 35 Giving a telephone the ability to make priority calls 35 Using Ring Again 36 Turning on Ring Again 36 Canceling Ring Again 36...
- Page 6 Turning on Line Redirection 54 Canceling Line Redirection 55 Allowing a telephone to redirect calls 55 Turning the redirect ring for a telephone on or off 55 How Line Redirection is different from Call Forward 57 Using Line Redirection 57...
- Page 7 Canceling a message you have sent 62 Viewing your messages 62 Replying to a message 62 Replying to a message using an analog telephone connected to an ASM 63 Removing items from your message list 63 Removing items from your message list using an analog telephone...
- Page 8 Telephone features 85 Installing Enterprise Edge telephones 85 Naming a telephone or a line 86 Moving telephones 87 Stopping calls from ringing at your telephone using Do Not Disturb (DND) 87 Stopping calls 87 Refusing to answer a call 87...
- Page 9 Using Set lock 100 Changing Set Lock programming for a telephone 100 Using an auxiliary ringer 101 Turning the auxiliary ringer for a telephone on or off 101 Using Host System dialing signals 101 Link 101 Preventing a telephone from using Link 101...
- Page 10 Room condition (RC) 114 Hospitality programming 116 Chapter 17 Companion Features 117 Using your portable telephone 117 Using Enterprise Edge features 118 Using new features 119 Supporting additional features for portables 120 P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Contents 9...
- Page 11 Testing the telephone 121 Testing the telephone display 122 Testing the telephone buttons 122 Testing the speaker in the telephone handset 122 Testing the telephone headset 123 Testing the telephone speaker 123 Testing the power supply to a telephone 123...
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Page 12: Getting Started
Using this guide This guide provides information on personal programming, which is done from the user’s telephone set, such as personal speed dials, transferring a call, and so on. Before you start Before you begin programming, plan what changes you want to make. Record the changes so that you have the information at hand. -
Page 13: Understanding The Telephone Buttons
12 Getting Started Understanding the telephone buttons Take a few minutes to study the telephone buttons. The M7324 is different from the M7310 and M7208 in two ways: it does not have dual memory buttons or a shift button. M7310... - Page 14 Allows you to enter a feature code while using or programming the telephone. Hold button Puts an active call on hold. Release button Hangs up an active call or ends programming. P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide Getting Started 13...
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Page 15: The M7410 Cordless Telephone (Ct)
14 Getting Started The M7410 Cordless Telephone (CT) The M7410 CT allows you to move freely around your workspace and still have full access to all your Enterprise Edge system features. The effective operating radio range in your facility will be dependent upon building construction and the internal layout of the facility. -
Page 16: Answering Calls
For example, you may have a line that has been set up not to ring at your telephone. If so, you see only a flashing line button. There are many possible combinations, depending on how your system is set up. See a line button on page 32 for more information on the use of lines. -
Page 17: What Line Indicators Mean
Answering calls at a prime telephone Each line in an Enterprise Edge system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is usually the attendant’s telephone. The installer or customer service representative programs a prime telephone for a line. -
Page 18: Using A Central Answering Position (Cap) Module
CAP module that your installer or customer service representative programmed as a CAP. You can have five CAPs connected to an Enterprise Edge telephone. It is best if the CAP is the prime telephone and direct-dial telephone for the lines and telephones it serves. -
Page 19: Release Button
Viewing information about a call on the display If you subscribe to Call Display services from your local telephone company, one line of information about an external caller is displayed after you answer. Depending on the setting and the external information available, either the caller’s name or telephone number is displayed. -
Page 20: Displaying Call Information Before Or After Answering
Making Call Display information appear automatically at a telephone Each telephone that rings for an external line can display Call Display information for that line. After the call is answered, Call Display information is always shown at the telephone that answered the call. -
Page 21: Changing Which Information Is Shown First About A Call
ƒ‡fi Your Enterprise Edge system can be divided into nine pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group. Enterprise Edge Feature Programming Telephone Guide... -
Page 22: Changing A Telephone's Pickup Group
Group Pickup cannot be used to retrieve a camped call. If there is more than one incoming call at a telephone in a pickup group, a call ringing on an external line is answered first followed by calls on the prime line and, finally, calls on internal lines. -
Page 23: Answering A Call Using Trunk Answer
Ringing Service. Answer buttons You can use an Answer button to monitor calls on another person’s telephone. All calls to the monitored Enterprise Edge telephone appear on the Answer button. Answer buttons are useful for attendants who monitor incoming calls for one or several other people. -
Page 24: Creating A Conference Call
If more than one call is ringing at someone’s telephone, the first call appears on the attendant’s Answer button. Any subsequent calls appear on intercom buttons, if they are available. More than one attendant may have an Answer button for a single telephone. -
Page 25: Independently Holding Two Calls
˙ Independently holding two calls For all Enterprise Edge telephones except the M7100 telephone, you can put the two people in a conference call on hold independently so that they cannot talk to each other. -
Page 26: Removing Yourself From A Conference
You can re-establish the conference. 3. Press ƒ‹ 4. Take the held call off hold. This is not necessary for the M7100 telephone. Removing yourself from a conference ƒ‡‚ You can remove yourself from a conference, and connect the other two callers through your Enterprise Edge system. -
Page 27: Listening To A Call As A Group
Using Handsfree/Mute The ability to use Handsfree must be turned on or off for each telephone. The type of Handsfree can be changed. See You must turn on Handsfree for a telephone to be able to use a headset. -
Page 28: Making Calls Without Lifting The Receiver
Noises such as a tapping pencil could be loud enough to turn on your microphone and cut off your caller’s speech. To prevent a possible echo, keep the area around your telephone free of paper and other objects that might screen your microphone. Turning down the microphone’s... -
Page 29: Changing Handsfree For A Telephone
28 Answering calls Place the telephone so that any unavoidable local noise (such as an air conditioner) is behind it. This limits the amount of disruptive background noise. In open-concept environments, use the receiver when handsfree communication is not necessary or when you need privacy during a call. -
Page 30: Turning Privacy On Or Off For A Call
Privacy control cannot be used on internal or conference calls. When another telephone joins a call, the participants on the call hear a tone, and a message appears on the Enterprise Edge display. You cannot join a call without this tone being heard. -
Page 31: Disconnecting By Accident
30 Answering calls Disconnecting by accident If you accidentally drop the receiver back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the receiver again or press to your call. Time Press ƒ°‚‹... -
Page 32: Making Calls
Your telephone is already connected to the telephone Already joined you are trying to call. Check your active line buttons, and return to that call. Wait for the telephone to be answered. If no one Calling 221 answers, press PRIORITY... -
Page 33: Choosing A Line Using A Line Button
Common feature displays Choosing a line using a line button You have one line button for each line assigned to your telephone. Press the line button to select the line you want to answer or use to make a call. Having several line buttons allows you immediate access to more than one line. -
Page 34: Using A Line Pool To Make A Call
It is one way of sharing lines across telephones in a system. Your installer programs the line pool access codes and gives each telephone access to a line pool. -
Page 35: Changing How You Dial Your Calls
Automatic dial allows you to dial a number without selecting a line. Your prime line is selected as soon as you start dialing a number. Automatic dial does not work if your telephone has no prime line or if your prime line is in use. -
Page 36: When The Internal Number You Have Called Is Busy
87. If the person does nothing, the priority call feature puts their active call, including conference parties, on Exclusive Hold and connects your call. Giving a telephone the ability to make priority calls You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide. -
Page 37: Using Ring Again
Use Ring Again when you call someone on your Enterprise Edge system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone. You can use Ring Again to tell you when a busy line pool becomes available. -
Page 38: Time Savers For Making Calls
If you select a line before pressing the autodial button, the call goes out on the line you have selected instead of the line that is part of the autodialer programming. For the M7100 telephone, an external autodialer can be programmed only by using a line and not a line pool. -
Page 39: Using Intercom As The Line For Autodial
Enter the number you want to program (choosing the line first if Enter digits necessary) exactly as if you were making a call. QUIT Enter the internal telephone number you want to program. Intercom #: ___ QUIT You are programming an internal autodial button and have Invalid number entered a number that is not an internal number on your system. -
Page 40: Using Last Number Redial
Inquiry (ƒ•‚), then press the Last Number Redial button followed by (£) to check the last number before you dial it. Preventing a telephone from using Last Number Redial Last Number Redial can be restricted at individual telephones. You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide. -
Page 41: Making A Speed Dial Call
3. To include a line selection for this number, press the line or intercom button. To select a line pool, press a programmed line pool button, or press and enter a line pool access code. For the M7100 telephone, you can select only a line pool. -
Page 42: Using Saved Number Redial
You can save the number of the external call you are on (provided you dialed the call) so that you can call it again later. Each telephone can save one number at a time with Saved Number Redial, not one number for each line. -
Page 43: Dialing A Saved Number
If you have a programmed Saved Number Redial button, you can use Button Inquiry ( ƒ•‚ Preventing a telephone from using Saved Number Redial Saved Number Redial can be restricted at individual telephones. You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide. -
Page 44: Handling Many Calls At Once
The call can be retrieved from any of these telephones. On the M7100 telephone, hold. The M7100 telephone cannot retrieve a call placed on hold by another telephone. Answered Hunt Group calls can be placed on hold at the answering Enterprise Edge set. -
Page 45: Holding A Call Exclusively
Using Call Queuing ƒ°‚⁄ If you have more than one call ringing at your telephone, you can choose the call that has the highest priority by pressing Call Queuing answers incoming external calls before callback, camped, and transferred calls. -
Page 46: Transferring Calls
Transferring external calls If an external call is transferred to a busy telephone, or not answered after a few rings, the call automatically rings again at the telephone from which it was transferred, and the display indicates that the telephone was busy or that no one answered. -
Page 47: Canceling A Transfer
Line061>221 Press CANCL RETRY JOIN you decide to transfer the call to someone else. The telephone to which you are trying to transfer a call is Not in service out of service. CANCL RETRY Enterprise Edge Feature Programming Telephone Guide CANCL. -
Page 48: Using Camp-On
For other displays, see Common feature displays Using Camp-on ƒ°¤ You can transfer an external call to another telephone, even if all of its lines are busy. 1. Press ƒ°¤ 2. Dial the number of the telephone to which you want to camp the call. -
Page 49: Parking A Call
For other displays, see Common feature displays Parking a call ƒ‡› You can suspend a call so that it can be retrieved from any telephone in your system. 1. Press ƒ‡› 2. Use the Page feature ( code displayed by your telephone. - Page 50 Your installer programs both the Call Park prefix and the delay before parked calls are returned to the originating telephone. External calls parked for longer than the programmed delay are returned to your telephone. Answered Hunt Group calls are parked in the same manner as other calls. For more information on Hunt Groups see Call Park can be disabled by your installer.
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Page 51: Enterprise Edge Feature Programming Telephone Guide P0908510 Issue
Callback generates a variety of displays. Most occur after a set delay and are listed in the index. Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable. These are listed with the descriptions of the specific features such as Transfer or Camp-on. -
Page 52: Forwarding Your Calls
Hunt Group routing for Hunt Group calls. For more information on Hunt Groups see If the telephone to which you forwarded your calls does not have the same external lines as your telephone, the forwarded calls appear on intercom buttons. -
Page 53: Overriding Call Forward
Call forwarding can be programmed to forward a call when it is not answered or the line is busy. You can also define the number of times the telephone rings before forwarding takes place. These features must be programmed by starting a Unified Manager session. -
Page 54: Dnd On Busy
83. DND on Busy When you are busy on a call and a second call comes in, your telephone rings softly to alert you to the second call. If you find this second ring distracting, you can have the system prevent a second call from disturbing you by assigning Do Not Disturb (DND) on Busy to your extension. -
Page 55: Line Redirection
3. Enter the number to which calls are redirected (the ways you can do this are listed below). 4. Select the lines to be redirected. Enter the telephone number to which you want to redirect calls, using one of the following methods: •... -
Page 56: Canceling Line Redirection
Edge Programming Operations Guide. Turning the redirect ring for a telephone on or off You can program a telephone to ring briefly (200 milliseconds) when a call is redirected on one of its lines. You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide. - Page 57 Line Redirection REMOVE QUIT REMOVE You have one external line on your telephone, but you No line to use need a second line to perform line redirection. Redirect your external line using a line pool as the outgoing line. You are attempting to redirect a line and the line you...
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Page 58: How Line Redirection Is Different From Call Forward
How Line Redirection is different from Call Forward Call Forward forwards all calls that arrive at a particular telephone to an internal or external telephone. Line Redirection redirects only the lines you specify, no matter which telephones they appear on, to a telephone outside the Enterprise Edge system. - Page 59 58 Forwarding your calls Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02...
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Page 60: Communicating In The Office
Communicating in the office Paging ƒfl‚ Paging allows you to make announcements over the Enterprise Edge system using the telephone speakers, or your loudspeaker system, if one is available. Making a page announcement 1. Press ƒfl‚ 2. Choose a page type. Page types are: through the telephone speakers (internal page) ⁄... -
Page 61: Creating Page Zones
Unified Manager, see the Enterprise Edge Programming Operations Guide. You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes). A zone is any set of Enterprise Edge telephones that you want to group together for paging, regardless of their location. -
Page 62: Using Page With External Paging Equipment
Stuttered Dial Tone or a Message Waiting Lamp to inform the user of messages pending. If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message. -
Page 63: Canceling A Message You Have Sent
Enterprise Edge Programming Operations Guide. 1. Press ƒ⁄ 2. On a telephone with a two-line display, press on a telephone with a one-line display.) 3. Enter the internal number of the person to whom you want to send the message. The person’s display reads 4. -
Page 64: Replying To A Message Using An Analog Telephone Connected To An Asm
(The message can originate from either the designated direct-dial telephone or the internal voice mail system.) If the analog telephone has the Message Reply Enhancement feature set to Yes, and the sender is the designated direct-dial telephone, the message waiting indicator is turned off automatically after the reply call is answered, no matter from where the call is answered. -
Page 65: Removing Items From Your Message List Using An Analog Telephone Connected To An Asm
Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending. Viewing messages you have sent ƒ⁄ On a telephone with a two-line display, you can view the messages you have sent. 1. Press ƒ⁄ 2. Press to display your first sent message. -
Page 66: Using Voice Call
Press ƒflfl Muting Voice Call tones When a voice call begins at your telephone, you hear a beep every 15 seconds as a reminder that the microphone is on. To stop it from beeping, pick up the receiver or press ©... -
Page 67: Preventing Voice Calls To Your Telephone Using Voice Call Deny
Your handsfree microphone is muted. Press Microphone muted receiver to respond to the voice call. The telephone receiving the call cannot accept voice calls for one of the No voice call following reasons: it is active or ringing with another call; Call Forward is turned on;... -
Page 68: Tracking Your Incoming Calls
Telephones can automatically log Call Display information for calls on an external line. The line must appear on that telephone but it does not have to be a ringing line. If your system is equipped with the appropriate equipment and you have subscribed to the call information feature supplied by your service provider, you are able to capture information about incoming callers in your call log. -
Page 69: Call Log Options
• 3. Press ‚ RESUME viewed your Call Log. Enterprise Edge Feature Programming Telephone Guide Unanswerd by me Log all calls . The display shows the current option. to select the display option. to log an external call manually. -
Page 70: Viewing A Call Log Item
Names and numbers for external callers are displayed only if you have subscribed to Call Display services from your local telephone company. Viewing a Call Log item Press MORE √ Erasing log items You should routinely erase log items that you’ve read, to make space for new items in your log. -
Page 71: Creating A Password To Your Call Log
ƒ•°fi 2. Enter your old password. The display reads 3. Press ˙ your password has been deleted. Enterprise Edge Feature Programming Telephone Guide . The displays reads New passwrd: Repeat New: to enter Call Log. If you have programmed a Password: . -
Page 72: Programming A Telephone To Log Calls Automatically
Programming a telephone to log calls automatically Your installer can program each telephone to automatically log calls coming in on a line. Displays The caller's name is unavailable. 1:Unknown name The caller’s number is unavailable. 1:Unknown number _ indicates a new item. -
Page 73: Using Voice Mail
Enterprise Edge system. Note that a software keycode is required for Enterprise Edge Voice Messaging. Your installer programs your Enterprise Edge telephone to indicate when you have a voice message waiting on a particular line. Enterprise Edge Feature Programming Telephone Guide on page 125. -
Page 74: Customizing Your Telephone
2. Press a number on the dial pad to choose the contrast level you prefer. 3. Press to save your setting. ˙ On a two-line telephone, you can use the contrast. The number of contrast levels available varies from one telephone model to another. P0908510 Issue 02 ƒ•‚ SHOW to view the redirection status of the line. -
Page 75: Changing The Language On The Display
74 Customizing your telephone Changing the language on the display You can select the language used on the display of each Enterprise Edge telephone. Enterprise Edge software supports three languages: English, French and Spanish. Button caps are available for each language. When your system is first installed, all telephones use English. -
Page 76: Erasing A Feature Button
ƒ EXIT when you are finished. . To erase the button, just press ˙ on page 125. Enterprise Edge Feature Programming Telephone Guide appears £ QUIT to quit ƒ... -
Page 77: Applying Button Cap Labels
Use clear button caps for target lines that are incoming only. Identifying the telephones 1. Write the individual telephone numbers on the labels and attach them to the appropriate Enterprise Edge telephones. 2. Write the telephone number and the internal number on the appropriate for each type and color of telephone that is to be installed. -
Page 78: Enterprise Edge Default Button Assignments
(the top button on the M7208 telephone). If more than five external lines are assigned to a M7310 telephone, or more than 12 to a M7324 telephone, assignment continues down the buttons on the right column, erasing the features on those buttons. -
Page 79: M7310 Telephone Button Defaults
This example shows defaults for a system with three-digit internal numbers. The defaults do not actually exist on any telephone, as no telephone has an autodial button for itself. The position that would be taken by the autodial button for itself, is blank. -
Page 80: M7324 Telephone Button Defaults
Moving line buttons ƒ•°⁄ You can move external lines to different buttons on your telephone to arrange your lines in the way that makes the most sense to you. You cannot move intercom, answer or Handsfree/Mute buttons onto a CAP module. -
Page 81: Changing The Type Of Ring
Changing the type of ring ĥfl You can choose one of four distinctive rings for your telephone. This makes it easier to identify your telephone in an open office. 1. Press ĥfl... -
Page 82: Hiding The Message Or Calls Indication
You can retrieve your message and call information by using the display buttons that appear on the second line of the display. If you are using a telephone with a single-line display, the message or call indication is hidden. -
Page 83: Enterprise Edge Feature Programming Telephone Guide P0908510 Issue
82 Customizing your telephone Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02... -
Page 84: Hunt Groups
Call Forward All Calls • Call Forward No Answer • Call Forward on Busy • Group Pickup • Transfer via Hold • Priority Call • Line Redirection • Page Zones • Voice Call P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide... -
Page 85: Members Of The Group
Once a call goes to the overflow position it is no longer a Hunt Group call. For information about Hunt Groups and software packaging, see the Enterprise Edge Programming Operations Guide. Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02... -
Page 86: Telephone Features
Telephone features Installing Enterprise Edge telephones If you are connecting an Enterprise Edge telephone for the first time, refer to the following illustrations as a guide. Installing an Enterprise Edge telephone P0908510 Issue 02 Connect to jack wired from distribution block... -
Page 87: Naming A Telephone Or A Line
Naming a telephone or a line You can assign names to identify external lines, target lines, and your co-workers’ telephones. During a call, the name (if programmed) is shown on the telephone display instead of the external line number or internal telephone number of the caller. -
Page 88: Moving Telephones
You cannot use the # and * symbols. You can give the same name to two or more telephones, or to a telephone and a line in your system. To avoid confusion, avoid such duplication. Use initials, abbreviations, or even nicknames to give each telephone a unique name. -
Page 89: Using Do Not Disturb
Once you turn Do Not Disturb on, calls are forwarded to the prime telephone only if there is no other telephone on which the line appears. If there is another telephone that shares the same line, the call may be answered by that person. (The Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time.) -
Page 90: Isdn Pri
PRI lines can be accessed from all devices such as Enterprise Edge sets and wireless sets. ISDN PRI features Selected ISDN network features can be used from an Enterprise Edge telephone. Your central office switch (ISDN network) determines which features are available to you. -
Page 91: Name And Number Blocking For Pri
Emergency 911 Dialing Enterprise Edge with the ISDN PRI feature is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network. State and local requirements for support of Emergency 911 Dialing service by Customer Premises Equipment vary. -
Page 92: Call By Call Service Selection For Pri
Enbloc dialing by buffering user-dialed digits until a complete DN has been dialed • provides the ability to map user-dialed digits to a service type on a Call by Call basis P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide ISDN PRI 91... -
Page 93: Service Provider Features
Listen for three tones followed by dial tone. 3. Enter the internal number of the telephone to which you want your calls forwarded. If the call is answered, stay on the line for at least five seconds to activate the Call Forward feature. -
Page 94: Automatic Recall
(LANs). Leased line backup Essential backup for leased lines can be provided using ISDN as required, rather than duplicating costly permanent leased lines. P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide ISDN PRI 93... -
Page 95: Lan To Lan Bridging
LANs using ISDN, with charges incurred only when information is actually transmitted. Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases. Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02... -
Page 96: Using System Features
Automatic allows you to use the preassigned stop and start time for a service. You are able to start and stop the service by entering the appropriate feature code at a control telephone. If you select this setting, you use the start and stop times programmed by your installer. -
Page 97: Turning Services On And Off Using Feature Codes
ƒ£°‡¤ ƒ°‡‹ ƒ£°‡‹ To turn a Service on: 1. Enter the appropriate feature code from a control telephone. 2. Press to move through the schedules until the display shows the version NEXT of the service you want to be turned on. -
Page 98: Viewing The Active Services From A One-Line Display Telephone
2. If there are several active Services, press 3. Press to exit the feature. EXIT Viewing the active Services from a one-line display telephone 1. Press ƒ°‡‚ 2. Press to move through the active schedule. £ 3. Press to exit. -
Page 99: User Passwords
You can reach the direct-dial telephone by dialing a single digit. The direct-dial telephone is usually in a central location, such as a attendant’s desk. You can have up to five direct-dial telephones for your Enterprise Edge system. It is usually the prime telephone or the central answering position (CAP). -
Page 100: Changing The Direct-Dial Telephone Assignments
Enterprise Edge Programming Operations Guide. Any number of telephones can be assigned to call the direct-dial telephone. The digit you dial in order to get the direct-dial telephone to ring can be programmed by your installer. The Enterprise Edge system cannot verify that the number you assign as an external direct-dial telephone is valid. -
Page 101: Control Telephone
A telephone’s prime line, line pool access codes, and access to a line pool can be programmed by your installer. -
Page 102: Using An Auxiliary Ringer
Using an auxiliary ringer An auxiliary ringer is a separate device that has to be connected to Enterprise Edge. Turning the auxiliary ringer for a telephone on or off You need to start a Unified Manager session to program this feature. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide. -
Page 103: Pause
The Programmed Release symbol ( programmed dialing sequence. The system ignores any digits or commands that follow a Programmed Release in a programmed dialing sequence. Enterprise Edge Feature Programming Telephone Guide ƒ°‚° ƒ ˙ ) takes up two of the 24 spaces in a fi... -
Page 104: Run/Stop
You can use the lines and some of the features of an Enterprise Edge system from outside the system. You can do this over the public telephone network when you are away from the office, or you can call from another system, over a private network. -
Page 105: Controlling Access To Your Enterprise Edge System
Class of Service (COS) To control the level of telephone service a remote user can access, your installer can assign a remote filter and remote package to the line used for remote access. The remote filter restricts the numbers that can be dialed on the line, and the remote package restricts the use of line pools and the page feature. -
Page 106: Maintaining Security
2. When you hear a stuttered dial tone, enter your COS password. 3. Wait for the system dial tone. To use the system remotely, you must use a telephone with tone dialing to call the system. Remote access is possible only on lines that your installer programs to auto-answer calls. -
Page 107: Using Class Of Service (Cos) Passwords
Class of Service passwords permit controlled access to a system’s resources both by internal and remote users. When you enter a Class of Service password at a telephone, the restriction filters associated with your Class of Service password apply, rather than the normal restriction filters. Similarly, when a remote user enters... -
Page 108: General System Features
PBX systems may offer, or to use another Enterprise Edge system remotely. Press while on an active line. Once you hang up, your telephone returns to pulse £ dialing. -
Page 109: Target Line
The M7100 telephone has no line buttons for its lines. Calls on lines that ring but do not appear at a telephone are presented at an intercom button. You may be able to answer a call on a line that does not appear or ring at your telephone. -
Page 110: M7100 Telephone
Enterprise Edge telephones. Where other telephones can require that you select a line button to answer a call, on the M7100 telephone you simply pick up the receiver. Where other telephones require you to select a line... -
Page 111: Prime Line
Private lines A private line is exclusive to a particular telephone. Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone. -
Page 112: Hospitality Services
Hospitality Services (HS) admin set. Common set A common set can be a telephone found in a lobby, office, or common area, it is not associated with a room. A common set does not have access to all of the HS features. - Page 113 Programming the Alarm time feature To program the Alarm time feature on an Enterprise Edge telephone: 1. Press ƒ°‡fi. The display shows Alrm: 07:00am OFF. If the alarm time is correct press ON/OFF. The display shows Alrm:07:00am ON.
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Page 114: Hospitality Services Admin Alarm Feature
• On an analog telephone lift and replace the handset back into position. Note: If the user presses the ˙ button when the set rings, it temporarily deactivates the Alarm. After a number of minutes, the set will alert again. -
Page 115: Room Occupancy (Ro)
Programming the state of a room set To access the Room Occupancy feature and assign the state of a room set: 1. Press ƒ°‡· on a two-line display Enterprise Edge telephone (M7310 or M7324). 2. If configured, the display shows Password:. Enter the Desk admin password. - Page 116 Room condition from a room set To update the Room condition using a room set: 1. Press ƒ°‡fl on an Enterprise Edge telephone or press ˚•°‡fl on an analog telephone. 2. At the prompt, enter the status of the room.
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Page 117: Hospitality Programming
You need to start a Unified Manager session to change the default Room condition password. For more information about programming using the Unified Manager, see the Enterprise Edge Programming Operations Guide. Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02... -
Page 118: Companion Features
As you move from one part of your office to another, your call is handed off from one Base Station to another. If you notice a decrease in voice quality while moving with a portable telephone, you are moving out of range of your system’s Base Stations. There are three possible reasons for this: •... -
Page 119: Using Enterprise Edge Features
Station configuration.) Refer to Enterprise Edge Programming Operations Guide for more information. If you try to send a message from a desk telephone to a portable telephone, the display of the desk telephone shows Can’t send msg. Using Enterprise Edge features It is possible to use many of the same Enterprise Edge features available to an Enterprise Edge telephone on your portable telephone. -
Page 120: Using New Features
Switching between When on a portable call, switch to another incoming call. You can then two calls switch back to the first call. See your Portable Telephone Feature Card . Transfer See your Portable Telephone Feature Card . -
Page 121: Supporting Additional Features For Portables
•fl· Your installer can set up and program your system to support these features. Refer to the Portable Telephone Feature Card that is supplied with the portable for the special key sequence required to use this set of features. Enterprise Edge Feature Programming Telephone Guide... -
Page 122: Troubleshooting
Testing the telephone If you suspect something is wrong with a button, the speaker, the displays, or some other part of the Enterprise Edge telephone hardware, you can do a quick test to see which part of the telephone is broken. -
Page 123: Testing The Telephone Display
122 Troubleshooting Testing the telephone display Use a display test if you suspect that one of the indicators on the telephone is not working. 1. Press ƒ°‚fi 2. Press TEST ˙ 3. Adjust the contrast for the telephone display so you are able to see the test results clearly. -
Page 124: Testing The Telephone Headset
2. Press TEST ˙ You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show Power OK The test lasts for five seconds or until you press a button. - Page 125 124 Troubleshooting Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02...
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Page 126: Common Feature Displays
Someone is already using programming, or the feature you are trying Access denied to use is not compatible with the configuration of the telephone or line. You have tried to use a feature, but you have not been given access Denied in admin to it in administration programming. - Page 127 You tried to use Call Queuing but no call was ringing at your No calls waiting telephone. There is no call ringing at your telephone. If you have a flashing line No line selected button but your telephone is not ringing, press the line button to answer the call on that line.
- Page 128 This display appears when information about a call has been cleared by a system reset. All the lines or line pools available to the telephone are in use. This No free lines display appears when you have tried to dial an external number or use a feature that conflicts with the lines, line pools or prime line used by the telephone.
- Page 129 128 Common feature displays Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02...
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Page 130: Appendix A: Feature Codes
°⁄fi ƒ °⁄‹ ƒ °⁄¤ ƒ •°› ƒ •°fi ƒ ‡› ƒ °‚⁄ ƒ °¤ ƒ ƒ fl° ƒ ‹ £‹ ƒ •‡ ƒ °‚fl ƒ £°‚fl ƒ •°¤ ƒ ‡fl ƒ °fi ƒ Enterprise Edge Feature Programming Telephone Guide... - Page 131 Programmed Release Ring Again Ring Again - Cancel Ring Type Ring Volume Room condition (Room set) Room condition (HS admin set) Room occupancy Run/Stop Enterprise Edge Feature Programming Telephone Guide Activation code £°fi ƒ ‡· ƒ °‚¤ ƒ £°‚¤ ƒ...
- Page 132 ‚ ƒ °‚fi ƒ °‚‹ ƒ ‡‚ ƒ £‡‚ ƒ °‚‚ ƒ £°‡¤ ƒ °‡¤ ƒ £°‡⁄ ƒ ƒ °‡⁄ ƒ £°‡‹ ƒ °‡‹ °‡‚ ƒ flfl ƒ °° ƒ £°° ƒ °‚› ƒ Enterprise Edge Feature Programming Telephone Guide...
- Page 133 ƒ ‡› ƒ ‡fi ƒ ‡fl ƒ ‡‡ ƒ Enterprise Edge Feature Programming Telephone Guide Description Speed Dial - Make Button inquiry Messages - Send Messages - Cancel Send Autodial - External Ring Again Ring Again - Cancel Autodial - Internal...
- Page 134 Test telephone display Current Time & Date Current Time & Date - Cancel Long tones Call Information Call Log - View information Call Log - Manual Call Log - Delete items Name and number blocking Enterprise Edge Feature Programming Telephone Guide...
- Page 135 Notes For the Companion C3050 Etiquette and C3050 CT2Plus portable telephones, enter followed by the numeric code to activate this feature. •• Enterprise Edge Feature Programming Telephone Guide Description Viewing active services Turning Ringing service on Turning Ringing service off...
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Page 136: Index
101 Background Music 88 turning off 88 BKSP 110 blocking calls (see Do Not Disturb) busy 31 busy tone, fast 105 button cap labels 76 applying 76 button caps 76 button defaults Enterprise Edge Feature Programming Telephone Guide... - Page 137 Call information automatic 19 changing what is shown first 20 displaying information 18 getting information for a call on hold 19 Enterprise Edge Feature Programming Telephone Guide getting information for a current call 19 Call Log 67 Autobumping 68 automatic 67...
- Page 138 Enter digits 38 Enter zone 60 Enterprise Edge ATA Long tones 102 Enterprise Edge features 118 Enterprise Edge system dial tone 105 Enterprise Edge telephones installing 85 mounting on a wall 86 erasing Enterprise Edge Feature Programming Telephone Guide Index 137 –...
- Page 139 Conference Call M7100 telephone£‹ 24 using‹ 23 Contrast Adjustment•‡ 73 Dialing Modes•°¤ 34 Directed Pickup‡fl 20 Do Not Disturb Enterprise Edge Feature Programming Telephone Guide canceling£°fi 87 turning on°fi 34 Exclusive Hold‡· 44 Feature Button programming•‹ 74 Group Listening canceling£°‚¤ 26 using°‚¤...
- Page 140 Do Not Disturb on Busy 53 – Line Redirection 54 Group 4 fax using ISDN applications 93 Group Listening 26 canceling 26 Group Pickup 20 handling many calls at once Call Queuing 44 Hold 43 Enterprise Edge Feature Programming Telephone Guide Index 139 –...
- Page 141 Integrated Services Digital Network (see ISDN) Intercom 56 intercom using as the line for Autodial 38 Intercom # 38 Enterprise Edge Feature Programming Telephone Guide internal numbers length of 107 internal page 59 Internet access using ISDN applications 94 Invalid code 41...
- Page 142 79 CAP 17 Conference Call 23 memory buttons 109 splitting a Conference Call 24 troubleshooting 121 M7410 CT 14 maintaining security 105 Make calls first 127 making calls dialing modes 34 priority call 35 using a line button 32...
- Page 143 65 Name and Number blocking PRI 90 Network Name Display PRI 89 New calls begin 72 night control phone (see control telephone) Night Sched 98 Night Service (see services) 9_ 31 No button free 65 No call on 49...
- Page 144 Line Redirection 55 auxiliary ringer 101 Call Display 20 Call Forward delay 52 Call Pickup 20 changing the name of a telephone 86 direct-dial telephones 99 Do Not Disturb 87 external autodial button 37 Forward no answer 52 Forward on busy 52...
- Page 145 Conference Call 24 standard dial 34 Start of list 65 Still in trnsfer 47 stopping calls from ringing at your telephone 87 stuttered dial tone 105 suspending a call (see also Call Park and Hold) switching between calls 119...
- Page 146 110 Wait for Dial Tone 103 wall mounting telephones 110 wireless Call Forward No Answer 120 wireless Portable Language Selection 119 English 119 French 119 Spanish 120 Your list full 65 Enterprise Edge Feature Programming Telephone Guide Index 145...
- Page 147 146 Index Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02...