Exported File Name And Location; Page Range; Exporting The Report; Figure 113: Report Viewer Export - Nortel Call Center Set Up And Operation Manual

144
Reports

Exported File Name and Location

You must provide a file name or a file path for the exported report. If you do not specify a path
in the file name, the file is placed on your desktop.
Note: An appropriate file extension is required to format the exported report and to select the
application required to view it. Select the appropriate extension from Table 1:
Available Report Export Formats.
You can click Browse, you to browse to the location where you want to have the report
exported.
Note: The Browse tool automatically provides a file extension unless you specified your
own file extension.

Page Range

You can specify to export the entire report or to export a page range. To export the entire report,
select All. To specify a page range, select Pages and specify the start and end page of the
section you wish to have exported, in the From and To fields.
Note: The All option and the From and To fields are unavailable if the report contains only
a single page.

Exporting the Report

After you select the settings, such as file name and file format, click OK to export the report.
After the report is exported, Nortel Networks Reporting for Call Center will offer to open it, as
shown in Figure 113: Report Viewer Export. Click Yes to view the report.
Note: If you have not used the appropriate file extension for the selected file format or you
do not have the appropriate viewer installed on your PC, then Nortel Networks
Reporting for Call Center does not appear.
Reporting for Call Center Setup and Operations Guide

Figure 113: Report Viewer Export

Issue 02 (15)