Figure 126 Call Average Report - Nortel Call Center Set Up And Operation Manual

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Reports
Drop down menus allow you to choose dates and time values.
The paper size has to be selected from a drop down list in the Select your paper size field before
generating the report. The two options available are:
• Letter, 8 ½ x 11 in.: the report can be viewed and printed onto letter sized paper.
• A4, 210 x 297 mm: the report can be viewed and printed onto A4 sized paper.
The Call Average Report Skillsets page allows you to select which Skillsets you wish to have
included within the report.
• For a discussion of using Skillset Selection lists see page 72.
• For a discussion on using Favorites, see page 73.
If Skillsets are listed these can be selected, or a Favorite Skillset selected. Clicking on the Submit
button generates the report.
Reporting for Call Center Setup and Operations Guide

Figure 126 Call Average Report

Issue 02 (15)