Figure 133 Agent Audit Report Skillset Selection Page - Nortel Call Center Set Up And Operation Manual
Reporting for call center
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
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Reports 175
Figure 133 Agent Audit Report Skillset Selection page
This page allows you to select the Skillsets you wish to have included in the report, the paper
size to view and print the reports on, and to specify the time period you wish the report to cover.
The time period is specified by providing a From Date and From Time and a To Date and a To
Time.
The From Date specifies the first date you wish to have included in the report. Information from
days before the From Date will not be included in the report. The From Time specifies the time
on the From Date from which you wish to have data included in the report. Information from
times before the From Time on the From Date will not be included in the report.
The To Date specifies the last date you wish to have included in the report. Information from
days after the To Date will not be included in the report. The To Time specifies the time on the
To Date after which data will not be included in the report. Information from times after the To
Time on the To Date will not be included in the report.
Issue 02 (15)
Reporting for Call Center Setup and Operations Guide
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