Call Profile Report - Nortel Call Center Set Up And Operation Manual

Reports 199
This graph provides a profile of the number of calls that were answered in each time slot of the
time period of the Report.
Abandoned Calls
This graph provides a profile of the number of calls that abandoned in each time slot of the time
period of the Report.
Outgoing Calls
This graph provides a profile of the number of Outgoing Calls that were placed by the Agents in
the Skillsets included in the Report, in each time slot of the time period of the Report.
Calls Handled In Another Skillset
This graph provides a profile of the number of calls that were targeted at the Skillsets included in
this Report but which were answered in another Skillset because of some Call Routing action, in
each time slot of the time period of the Report.
Grade of Service
This graph provides a profile of the grade of service offered to the incoming callers during each
time slot of the time period of the Report.

Call Profile Report

Clicking on the Call Profile Report button presents you with the Call Profile Report Skillsets
page, shown below.
Issue 02 (15) Reporting for Call Center Setup and Operations Guide