Figure 142 Select Activity Code Page - Nortel Call Center Set Up And Operation Manual

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Reports

Figure 142 Select Activity Code page

This page allows you to specify which Activity Codes you wish to have included in the report.
You can click on a single Activity Code to highlight and select a single Activity Code, you can
click the Select All button to highlight and select all Activity Codes, and you can hold down the
Control (CTRL) key, and click on individual Activity Codes to highlight and select a selection of
Activity Codes on which to report.
Note that if you have no Activities created in the Call Center or if no Agents have ever entered
an Activity Code, you will be presented with Select Activity Codes page, with a message
informing you that you have no Activity Codes to choose from. This is shown below.
Reporting for Call Center Setup and Operations Guide Issue 02 (15)