Figure 135 Agent Selection Page With No Agents Available - Nortel Call Center Set Up And Operation Manual

Reports 177
This page allows you to specify which Agents you wish to have included in the report.
You can click on a single Agent to highlight and select a single Agent, you can click the Select
All button to highlight and select all Agents, and you can hold down the Control (CTRL) key,
and click on individual Agents to highlight and select a selection of Agents on which to report.
Note that if you have no Agents created in the Call Center or if no Agents have ever logged into
the particular Skillsets you have selected and performed the activity on which you are reporting,
you will be presented with Agent Selection page with a message informing you that you have no
Agents to choose from. This is shown below.

Figure 135 Agent Selection page with No Agents Available

Clicking on the Show Report button (which is visible on the Agent Selection page when there are
some Agents available to select) presents you with the Agent Audit report, shown below.
This report shows a detailed breakdown of the activities undertaken by the specified Agents for
the period of the report.
Issue 02 (15) Reporting for Call Center Setup and Operations Guide