Call Center Reporting Server; Figure 2 Delete Files Dialog - Nortel Call Center Set Up And Operation Manual

10
Installation
Select the Delete all offline content option, and then click on the OK button. You may then click
on the OK button to close the Internet Properties window.
You may now proceed with the installation of Nortel Networks Reporting for Call Center, as
described in the section titled Installation prerequisites, on page 12.
Note that if you are installing Nortel Networks Reporting for Call Center and
!
your Call Center platform is a CallPilot 3.0 system you MUST install the
Nortel Networks Call Center Reporting Server BEFORE installing Nortel
Networks Reporting for Call Center, as detailed in the section below titled Call
Center Reporting Server.
THIS IS A PREREQUISITE FOR THE INSTALLATION AND
CORRECT OPERATION OF THESE TWO SOFTWARE
APPLICATIONS.
If you are installing Nortel Networks Reporting for Call Center to be used in
conjunction with a Business Communications Manager platform, then you can
proceed directly to the section titled Installation prerequisites, on page 12,
skipping the section below titled Call Center Reporting Server.

Call Center Reporting Server

If your Call Center Platform is a CallPilot, you will also need to install the Call Center Reporting
Server onto a PC. Typically this will be the PC you will use as the Master Web Host.
Note: You DO NOT need to perform this installation if your Call Center platform is a Business
Communications Manager.
1. Load the CallPilot 100/150 CD in the CD-ROM drive of your computer.
2. Inside the CD folder double-click the Optional Software folder.
3. Inside the Call Center Application Server folder double-click setup.exe.
The Welcome screen appears.
Reporting for Call Center Setup and Operations Guide

Figure 2 Delete Files Dialog

Issue 02 (15)