Figure 57 Time Bin Setup Skillset Selection Page - Nortel Call Center Set Up And Operation Manual

Using Reporting For Call Center 63

Figure 57 Time Bin Setup Skillset Selection page

The Time Bin Setup Skillset selection page allows you to select a Skillset you wish to set Time
Bin values for. Note that the list of available Skillsets for our Example User Mary Smith only
contains those Skillsets assigned to her by the Administrator.
Click on any of the displayed Skillsets to highlight the Skillset you wish to set the Time Bin
values for, and then click on the Assign Time Bins button. You will be presented with the Time
Bins values page, shown below.
Issue 02 (15) Reporting for Call Center Setup and Operations Guide