Agent Audit Report; Figure 177: Agent Audit Report - Nortel Call Center Set Up And Operation Manual
Reporting for call center
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
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Reports Explained
Agent Audit Report
Figure 177: Agent Audit Report shows an example Agent Audit report.
This report displays the activity of an Agent broken down into specific entries on each action
performed.
The report is generated for the selected Agents who were active in the selected Skillsets for the
duration of the report, and is grouped by Agent.
Note:
This report is intended to provide a highly detailed picture of an Agent's activities,
and is intended to be used to produce detailed, high-resolution reports covering small
numbers of agents over short periods of time.
Reporting for Call Center Setup and Operations Guide
Figure 177: Agent Audit Report
Issue 02 (15)
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