Figure 87 Agent Alarms Setup Page - Nortel Call Center Set Up And Operation Manual

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Using Reporting for Call Center
This page allows the User to select from their assigned Skillsets which Skillsets they wish to
establish the Agent Alarms settings for.
In our example shown below, the Favorites list is showing the Favorite that was created
previously by the User Mary Smith. She has clicked on the Select button and Nortel Networks
Reporting for Call Center has automatically highlighted and selected the two Skillset
Development and Training.
• For a discussion of using Skillset Selection lists see page 72.
• For a discussion on using Favorites, see page 73.
When you have selected your Skillset, clicking on the Assign values button will present you with
the Agent Alarms Values page, shown below.
You may specify Agent Alarm settings for the following Agent activities (also called Agent
states):
Reporting for Call Center Setup and Operations Guide

Figure 87 Agent Alarms Setup Page

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