Figure 159 Unanswered Help Request Report - Nortel Call Center Set Up And Operation Manual
Reporting for call center
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (280 pages) ,
- Administration manual (191 pages)
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212
Reports
Figure 159 Unanswered Help Request Report
Agent ID
Indicates the Agent Log In ID (as specified in Call Center).
Agent Name
Indicates the Agent Name (as specified within Call Center).
Time
Indicates the time the help request was made
Date
Indicates the date when the help request was made.
CLID
Calling Line ID of the call the Agent was handling at the time of the help request.
Reporting for Call Center Setup and Operations Guide
Issue 02 (15)
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