Call Average Report - Nortel Call Center Set Up And Operation Manual

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Reports
Indicates the name of the Supervisor who answered the Help Request.
Time
Indicates the time at which the Help Request was answered.
Date
Indicates the date on which the Help Request was answered.
CLID
Indicates the CLID of the incoming call on which the Agent who made the Help Request was
active at the time they made the Help Request.
Agent ID
Indicates the Call Center ID of the Agent who made the Help Request.
Agent Name
Indicates the name of the Agent who made the Help Request.

Call Average Report

Clicking on the Call Average Report button presents you with the Call Average Report Skillsets
page, shown below.
Reporting for Call Center Setup and Operations Guide Issue 02 (15)