Adding Selections To The Favorites List - Nortel Call Center Set Up And Operation Manual

Using Reporting For Call Center 73
Clicking once on a selected (highlighted) Skillset name will unselect it. But note that if other
Skillsets are selected and you click on a Skillset name, you will unselect all of the other Skillsets
and you will select the Skillset you clicked on.
Clicking with the Control key (CTRL) pressed will allow you to select and highlight multiple
Skillsets.
Clicking a Skillset with a Shift key held down will highlight all of the Skillsets between position
of the currently highlighted Skillset and the Skillset you clicked on.
The Select All button can be used to select and highlight all of the Skillsets at once.

Adding Selections to the Favorites List

If there are collections of the assigned Skillset which you will frequently need to review the
Daily Schedules for, you can add the selection of Skillsets to the Favorites list.
This will mean that instead of having to select and highlight a particular collection of Skillsets
each time you wish to use them, you can just click the Select button beside appropriate Favorite
and the collection of Skillsets will be highlighted for you at once.
To add a Favorite to the Favorite List, highlight the Skillsets you wish to include in the Favorite
and then click the Create Favorite button. You will be presented with the Save Favorites page,
shown below.
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