Nortel M3905 Call Center Manuals

Manuals and User Guides for Nortel M3905 Call Center. We have 2 Nortel M3905 Call Center manuals available for free PDF download: Quick Reference Manual, Quick Reference Card

Nortel M3905 Call Center Quick Reference Manual (70 pages)

Meridian Digital Telephones

Brand: Nortel | Category: Telephone | Size: 0.76 MB

Table of Contents
3
Introduction to the M3905 Call Center Telephone

7
- M3905 Call Center Telephone
  7
- M3905 Call Center Telephone Keys
  8
Call Center Agent/Supervisor Features

9
Call Center Agent Features

13
- Use Activity Code
  13
- Answer Call Center Calls
  14
- Call Forcing
  15
- Use the Emergency Key
  15
- Activate Make Set Busy
  15
- Use Not Ready
  16
- Answer or Make Non-ACD Calls
  16
- Contact Your Supervisor
  17
- Use Walkaway and Return from Walkaway
  18
Call Center Supervisor Features

20
- Agent Keys
  20
- Answer Agent
  20
- Answer Emergency
  20
- Call Agent
  21
- Use the Supervisor Observe and Supervisor Headset Jack
  21
- Observe Agent
  22
- Interflow
  22
- Night Service
  23
Viewing Queue Status

24
Your Telephone's Non-ACD Call Features

30
- Make a Call
  30
- Use the Predial Feature
  30
- Auto Dial
  31
- Ring Again
  32
- Redial Last Number Called
  32
- Use Speed Call
  33
- Make a System Speed Call
  34
- Answer a Call
  35
- Place a Call on Hold
  35
- Transfer a Call
  36
- Trace a Malicious Call
  37
- Forward Calls
  38
- Set up a Conference Call
  39
Options List

40
- Select a Language
  41
- Change a Feature Key Label
  41
- Adjust Screen Contrast
  43
- Adjust Volume
  43
- Choose Ring Type
  44
- Select Call Log Options
  44
- Use Live Dial Pad
  45
- Select Preferred Name Match
  45
- Set up Area Code
  45
- Enable Call Timer
  46
- Select Date/Time Format
  46
- Enable Key Click
  46
- Headset Type Selection
  47
- Use Headset Port on Call
  47
- Activate Headset Port External Alerter
  48
- Display Diagnostics
  48
Directory Display and Navigation

49
- Access Your Callers List, Redial List, or Personal Directory
  49
- Directory Password Protection
  50
Call Log

52
- Access and Use the Callers List
  52
- Access and Use the Redial List
  54
Use the Personal Directory

55
Set-To-Set Messaging

63
Corporate Directory

66

Nortel M3905 Call Center Quick Reference Card (2 pages)

Meridian Digital Telephones

Brand: Nortel | Category: Conference Phone | Size: 0.17 MB

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Nortel M3905 Call Center Manuals

Nortel M3905 Call Center Quick Reference Manual (70 pages)

Table of Contents

Introduction to the M3905 Call Center Telephone

Call Center Agent/Supervisor Features

Call Center Agent Features

Call Center Supervisor Features

Viewing Queue Status

Your Telephone's Non-ACD Call Features

Options List

Directory Display and Navigation

Call Log

Use the Personal Directory

Set-To-Set Messaging

Corporate Directory

Nortel M3905 Call Center Quick Reference Card (2 pages)

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