Log In And Log Out With Mqa; Log In Using Agent Id With Mqa (Multiple Queue Assignment); Log In Using Agent Id With Mqa - Nortel MERIDIAN 1 M2216ACD User Manual

Log in and log out with MQA

Log in and log out with MQA

Log in Using Agent ID with MQA (Multiple Queue Assignment)

You enter your four digit
requires one) followed by one or more
values are being used) terminated by
If queues are retained from a prior login by an Agent ID, each queue is displayed
for two seconds. Press In-Calls,
Multiple Queues. Thus, if you usually use the same telephone, you need not
repeat the entire log in process at the beginning of each shift. You log in simply by
entering Agent ID £
(if Supervisor ID is not required).
Agent ID £
£ £ £ £ £ £ £
To choose default Priority
a entry. The
Supervisor ID
used.
Note: A Supervisor who is logging in to accept ACD calls will not be able to
specify a
Supervisor ID
enter one).

Log in using Agent ID with MQA

∫
In-Calls
Select one of the following scenarios:
To log in without Supervisor ID or
Priority:
To log in with Supervisor ID and
without Priority:
8
Agent ID followed by a
Not Read
(if your queue requires a Supervisor ID) or
£ £ £ £ £
£ £ £ £ £ £
or Supervisor
or
Priority
(even in the case where agents are required to
Supervisor ID
ACD DNs and priority values (if priority
.
£ £ £ £ £ £ £ £
, or
Make Busy
ID, enter instead of a
£ £
£ £
configured for your set will be
Supervisor
1. Plug in the headset.
2. Press In-Calls.
3. your Agent ID
Dial
ACD DN 2
£ £
£ £
ACD DN 4
£ £
£ £
3. Dial your Agent ID
Supervisor ID
ACD DN 2
£ £ £ £
ACD DN 4
£ £ £ £
(if your queue
to cancel display of
Priority entry or
ACD DN 1
£ £ £ £
ACD DN 3
£ £
£ £
ACD DN 5
£ £ £ £
£ £ £ £
£ £
£ £
ACD DN 1
£ £ £ £
£ £ £ £
ACD DN 3
£ £ £ £
ACD DN 5
£ £ £ £ £ £ £ £
£ £ £ £
.
.