Figure 69 Calendar For September 2003 - Nortel Call Center Set Up And Operation Manual

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Using Reporting for Call Center
make this clear. Suppose a User created a Weekly Schedule that would print on a Saturday.
They create this Schedule on September 10
Schedule would generate Weekly reports. These Reports would contain information relating to
the week September 1
th
September 8 – September 14
To set a name for your Schedule, type the name in the Schedule Name field. This is to help you
identify, and distinguish between, the different Schedules you create.
The Report Period Start Time and Report Period End Time dictate the period within each day for
which the reports are generated. For example, if your Call Center has a working day that starts at
08:30 and finishes at 17:30, you may wish to specify the Start Time as 08:00 (to see if you have
early calls that you are missing by not having the Call Center open) and 18:00 (to see if there is a
late surge of calls).
To specify which printer the reports will be generated on, select one of the options from the
Select printer drop-down menu. This drop-down menu will list all of the printers which are
accessible from the Web Host PC. (The reports are generated from the databases held in the
Web Host PC.)
Our example User Mary Smith has configured her Weekly Schedule as shown below.
Reporting for Call Center Setup and Operations Guide
st th
–September 7 . Reports containing the information relating to the week
th
would be printed on Saturday 20
September 2003
Mon Tue Wed Thu Fri Sat Sun
1 2 3
8 9 10
15 16 17
22 23 24
29 30

Figure 69 Calendar for September 2003

th
, 2003. On Saturday September 13
4 5 6
11 12 13
18 19 20
25 26 27
th
the Weekly
th
September, and so on.
7
14
21
28
Issue 02 (15)