Figure 100 Add Alarm Page - Nortel Call Center Set Up And Operation Manual

Using Reporting For Call Center 125

Figure 100 Add Alarm Page

When you assign an Alarm it is specific to a particular Skillset (or the System, if you select the
System list item). An Alarm Message may be used by many Skillsets, but an Alarm is specific to
a single Skillset.
The alarm parameter has to be monitored in the Skillset of interest in order to allow Nortel
Networks Reporting for Call Center to decide whether the alarm trigger condition has been met.
Note: You may specify the same alarm conditions for different Skillsets, and these different
alarms may use the same Alarm message, but they are in fact all separate and distinct alarms, and
they have to be created separately.
Note: If you configure an Alarm to be a System Alarm that Alarm will be displayed on all
wallboards which have been configured as System wallboards. You may specify the same alarm
conditions for different Skillsets, and these different alarms may use the same Alarm message,
Issue 02 (15) Reporting for Call Center Setup and Operations Guide